외관

홀리데이 인 호텔 & 스위트 스프링필드 - I-44, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 751개 이용 후기 중 252개" "
평점 8 - 좋아요. 751개 이용 후기 중 218개" "
평점 6 - 괜찮아요. 751개 이용 후기 중 100개" "
평점 4 - 별로예요. 751개 이용 후기 중 99개" "
평점 2 - 너무 별로예요. 751개 이용 후기 중 82개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Everett

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean and staff was nice. My only two complaints were smoking outside the door by the entrance. And only one staff member working front desk usually it was line waiting to be addressed.
2024년 3월에 7박 숙박함

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The vents in the room I stayed in need to be cleaned. It was an asthma risk and I should have said something sooner.
2024년 2월에 1박 숙박함
답변 제공: Eric 님, 2024년 2월 28일
Jennifer,I am terribly sorry to hear this, our team will be immediately resolving. Thank you for offering such valuable feedback.

10/10 - 훌륭해요

Vien

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is good except no hot water (take a cold shower) but that okay I don't mine for only 1 night stay.
2024년 2월에 1박 숙박함
답변 제공: Eric 님, 2024년 2월 28일
Vien Thank you for the great feedback!

10/10 - 훌륭해요

Boyd

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 2월에 1박 숙박함
답변 제공: Eric 님, 2024년 2월 28일
Thank you!

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Eric 님, 2024년 3월 7일
Thank you!

8/10 - 좋아요

Jessica

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice, but you could tell the building was an older hotel and just fixed up. Definitely could’ve used some newer upgrades.
2024년 2월에 1박 숙박함
답변 제공: Eric 님, 2024년 3월 7일
Thank you for the feedback, as we continue to improve our property I hope you will come see the big changes coming!

10/10 - 훌륭해요

Stillman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was really nice and conveniently located just right off I-44. Lots of really great restaurants in the area, several were just next door! Only downside was the property was starting to show some wear and tear, but it was nothing serious.
2024년 2월에 2박 숙박함
답변 제공: Eric 님, 2024년 3월 7일
Thank you for the great feedback!

10/10 - 훌륭해요

Lisa 님, Longwood

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The driver to the airport was so nice and professional.
2024년 2월에 1박 숙박함
답변 제공: Eric 님, 2024년 3월 7일
Our Driver will love to hear your kind words!

10/10 - 훌륭해요

Colby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Alexander

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty nice
2024년 1월에 1박 숙박함
답변 제공: Eric 님, 2024년 3월 7일
Thank you!

10/10 - 훌륭해요

Lauren

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Eric 님, 2024년 3월 7일
We love to see 5 stars, thank you!

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Eric 님, 2023년 12월 28일
Thank you Timothy!

10/10 - 훌륭해요

ALICIA

가족 여행
좋아요: 직원 및 서비스
Smells like smoke thru out property (and I’m a smoker) and no fridge in room. Great location tho.
2023년 12월에 1박 숙박함
답변 제공: Eric 님, 2023년 12월 28일
Alicia,Thank you for the great feedback. We are a non smoking property and have a very strict policy. I am sorry to hear you encountered smoke during your visit, our team has taken appropriate actions to ensure this does not happen again. Thank you!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great . Property was maintained well Staff was very courteous and professional. Good breakfast Only problem was no bath towels in the bathroom. I’m sure they would has easily provided.
답변 제공: Eric 님, 2024년 3월 7일
Thank you for the great feedback David!

10/10 - 훌륭해요

Mark

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Eric 님, 2023년 12월 12일
Thank you Mark!

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very helpful and friendly!
2023년 12월에 2박 숙박함
답변 제공: Eric 님, 2023년 12월 12일
Thank you Chris our staff will love to see this!

10/10 - 훌륭해요

tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent shower and breakfast. Rooms very clean nice Tv
2023년 11월에 1박 숙박함
답변 제공: Eric 님, 2023년 11월 28일
We love to see 5 stars, Thank you!!

10/10 - 훌륭해요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every thing was great.
2023년 11월에 2박 숙박함
답변 제공: Eric 님, 2023년 11월 28일
Thank you for visiting us Larry, I hope you have a great day!

10/10 - 훌륭해요

Vicky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property on a scale of 10 is a 50. The Atrium is gorgeous. The hotel is immaculate. The staff are the best!
2023년 11월에 1박 숙박함
답변 제공: Eric 님, 2023년 11월 28일
Our staff will love to hear your kind words, thank you!

8/10 - 좋아요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Interesting shower and light up mirror, but no towel bars in bathroom.
2023년 11월에 1박 숙박함
답변 제공: Eric 님, 2023년 11월 28일
Thank you for the great feedback!

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
Old hotel renovated. Beds and towels just good.
2023년 11월에 1박 숙박함
답변 제공: Eric 님, 2023년 11월 28일
Cheryl thank you for the feedback, we will continue to improve!

6/10 - 괜찮아요

Ellen

출장 여행
좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Eric 님, 2023년 11월 28일
Thank you for the feedback!

4/10 - 별로예요

TJ

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The employees were extremely nice and accommodating unfortunately the rooms are disgusting and filthy. First room i had was completely dusty and dirty and smelled like it was a flop house. I called to change rooms and again the staff was extremely nice. They changed my room right away. Unfortunately that room wasn’t much better. Shower looked like it had mold coming from the ceiling and it just dirty all together. If I didn’t just drive 6 hours to it i would have left. I wish they would match the rooms to the staff cause then it would have been a great place to stay.
2023년 11월에 1박 숙박함
답변 제공: Eric 님, 2023년 12월 12일
TJ,Thank you for the candid feedback. Very sorry to hear your stay did not meet expectations. Our team has researched the issues you experienced and have developed a plan to ensure it will not happen again. I hope you will give us the opportunity to show this stay was an exception.

6/10 - 괜찮아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Inedible food. Yuck
Hotel was clean, comfortable and convenient to I-44. But the restaurant food was quite a disappointment. We ordered the Blackened chicken Alfredo and an order of Buffalo wings to take to our room. We each took a bite and decided on Pizza Hut down the road. $35 in the garbage! Disgusting. When checking out the front desk clerk asked me to book through ING next time. Uh, I always book through hotels.com so that’s a no. We will probably stay someplace else next time traveling through Springfield, MO.
2023년 11월에 1박 숙박함
답변 제공: Eric 님, 2023년 11월 28일
Tracy,Thank you for letting us know about your experience. This is certainly not a normal response for our restaurant, your comments will be passed on to the chef to ensure proper measures are taken. Best Regards

10/10 - 훌륭해요

Chase

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bartender was super friendly and did a great job
2023년 10월에 1박 숙박함
답변 제공: Eric 님, 2023년 11월 28일
Our bar staff will love to hear this, thank you!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Eric 님, 2023년 11월 28일
Thank you!

10/10 - 훌륭해요

Connie

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was well taken care of.
2023년 10월에 3박 숙박함
답변 제공: Eric 님, 2023년 10월 16일
Thank you Connie!

6/10 - 괜찮아요

Cody

출장 여행
별로예요: 청결 상태
2023년 10월에 3박 숙박함
답변 제공: Eric 님, 2023년 10월 16일
Thank you for the feeback!

2/10 - 너무 별로예요

Stephanie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Eric 님, 2023년 10월 16일
Thank you for the feedback!

10/10 - 훌륭해요

Urany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2023년 9월에 1박 숙박함
답변 제공: Eric 님, 2023년 10월 16일
Thank you Urany!

6/10 - 괜찮아요

Dena

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Family wedding
Check in was slow. Hot in lobby. Warm in room
2023년 9월에 1박 숙박함
답변 제공: Eric 님, 2023년 10월 2일
Dena,Thank you for offering great feedback. The credit card system going down on the busiest day of the month made for a slow check in process unfortunately, we appreciate your patience. This issue has been resolved and we have our team correcting HVAC issues. I hope you will visit us again so we can show the improvements.Thank you!

10/10 - 훌륭해요

Monica

2023년 9월에 1박 숙박함
답변 제공: Eric 님, 2023년 9월 26일
We love to see 10 out of 10! Thank you Monica!

6/10 - 괜찮아요

Kelly

가족 여행
Phone and tv were not working when we arrived. They had both been unplugged. The tv remote didn’t work because batteries were dead. Smoke detector was covered up with plastic. Have no idea why but it’s going to be hard to detect smoke and a fire if the detector is completely covered up and can’t sense the smoke. Not safe.
2023년 9월에 2박 숙박함
답변 제공: Eric 님, 2023년 9월 26일
Kelly,Thank you for the great feedback. This room was clearly not ready for guest use and should not have been utilized. Our team is investigating and taking steps to ensure your next stay will be perfect.Best Regards,

8/10 - 좋아요

Kevin

2023년 9월에 1박 숙박함
답변 제공: Eric 님, 2023년 10월 16일
Thank you Kevin!

10/10 - 훌륭해요

Michael 님, sugar grove

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was nice and the shower was amazing
2023년 9월에 1박 숙박함
답변 제공: Eric 님, 2023년 9월 26일
So happy to hear you enjoyed the brand new shower, and as always our staff was nice! We look forward to seeing you next time.

10/10 - 훌륭해요

Urany

좋아요: 편의 시설/서비스
All good
2023년 9월에 1박 숙박함
답변 제공: Eric 님, 2023년 9월 26일
We love to see 5 stars! Thank you

10/10 - 훌륭해요

Reagan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Zach 님, 2023년 8월 29일
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites I-44. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites I-44, and if I can be of assistance to you, please contact the Guest Experience team.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds where comfy, stay was friendly, bar was nice.
2023년 8월에 1박 숙박함
답변 제공: Zach 님, 2023년 8월 25일
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites I-44. Please know that your feedback is extremely valuable to us. It has been our utmost effort to meet & exceed our guests expactations during their stay. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites I-44, and if I can be of assistance to you, please contact the Guest Experience team.Yours in Hospitality!Guest Experience Team

10/10 - 훌륭해요

Ricky

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice beautiful waterfall view nice staff
2023년 8월에 3박 숙박함
답변 제공: Zach 님, 2023년 8월 23일
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites I-44. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites I-44, and if we can be of assistance to you, please contact the Guest Experience team.Yours in Hospitality!Guest Experience Team

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Zach 님, 2023년 8월 23일
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites I-44. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites I-44, and if I can be of assistance to you, please contact the Guest Experience team.Yours in Hospitality!Guest Experience Team

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Zach 님, 2023년 8월 16일
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites I-44. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites I-44, and if I can be of assistance to you, please contact the Guest Experience team.Yours in Hospitality!Guest Experience Team

2/10 - 너무 별로예요

Kristin

2023년 8월에 1박 숙박함
답변 제공: Eric 님, 2023년 9월 5일
Thank you for taking the time to score our property.I hope you have a great day!

10/10 - 훌륭해요

kirsten

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 8월에 1박 숙박함
답변 제공: Zach 님, 2023년 8월 15일
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites I-44. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites I-44, and if I can be of assistance to you, please contact the Guest Experience team.Yours in Hospitality!Guest Experience Team

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Zach 님, 2023년 8월 10일
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites I-44. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites I-44, and if we can be of assistance to you, please contact the Guest Experience team.Yours in Hospitality!Guest Experience Team

10/10 - 훌륭해요

Susan

2023년 8월에 1박 숙박함
답변 제공: Zach 님, 2023년 8월 25일
Dear valued guest,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites I-44. Please know that your feedback is extremely valuable to us. It has been our utmost effort to meet & exceed our guests expactations during their stay. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites I-44, and if I can be of assistance to you, please contact the Guest Experience team.Yours in Hospitality!Guest Experience Team

8/10 - 좋아요

Enrique 님, Chicago

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 1박 숙박함
답변 제공: Zach 님, 2023년 8월 4일
Dear Guest, Dear Guest, Thank you for choosing Holiday Inn & Suites I-44 and for taking the time to provide feedback about your experience at Holiday Inn & Suites-I-44. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Yours in Hospitality!Guest Experience Team

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good
2023년 7월에 1박 숙박함
답변 제공: Zach 님, 2023년 8월 4일
Dear Guest, Thank you for choosing Holiday Inn & Suites I-44 and for taking the time to provide feedback about your experience at Holiday Inn & Suites-I-44. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Yours in Hospitality!Guest Experience Team

6/10 - 괜찮아요

Heath

출장 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Made online reservation hours before arrival. Upon arrival was told no reservation was shown. Had to wait 20 minutes to get reservation worked out and checked in. Parking was dim and un comfortingly in back lot. Several people walking around back lot that were not parking and going to motel. Won’t stay again
2023년 8월에 1박 숙박함
답변 제공: Zach 님, 2023년 8월 4일
Dear Guest, Thank you for choosing Holiday Inn & Suites I-44 and for taking the time to provide feedback about your experience at Holiday Inn & Suites-I-44. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Yours in Hospitality!Guest Experience Team

8/10 - 좋아요

Imani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Zach 님, 2023년 8월 2일
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites I-44. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites I-44, and if we can be of assistance to you, please contact the Guest Experience team.Yours in Hospitality!Guest Experience Team