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모텔 6 서배나, 조지아 - 게이트웨이 & I-95 여행 후기

2 out of 5
모텔 6 서배나, 조지아 - 게이트웨이 & I-95
6 Gateway Blvd E, Savannah, GA

이용 후기

5.0
평점 10 - 훌륭해요. 1001개 이용 후기 중 126개" "
평점 8 - 좋아요. 1001개 이용 후기 중 156개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 164개" "
평점 4 - 별로예요. 1001개 이용 후기 중 189개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 366개" "

5.2/10

청결 상태

6.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Pamela

Opened the door and the floor at the door, inside, covered in dirt. Dirt on the box springs near the top.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 15일
Hi Pamela, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

6/10 - 괜찮아요

Mike

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 12일
Hi Mike, We are glad you enjoyed your stay!Maz K.#Team6

8/10 - 좋아요

Joyce

2024년 3월에 1박 숙박함

4/10 - 별로예요

Michele

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a low class hotel, good for a rest, sleep and run. If everything wasnt booked i would have gone somewhere else.
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 2일
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 - 좋아요

Lewis A.

좋아요: 편의 시설/서비스
Even was neatly done clean good
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 25일
Hi LewisThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

4/10 - 별로예요

Latoya

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Hope

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We got no sleep because of someone leaving 2 dogs alone in room next to us. They barked all night an next day. We spoke to manager said was nothing he could do because it was pet friendly motel. He wouldnt even allow us to move rooms for our second night. So we left an went to another motel
2024년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 18일
Hi Hope, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You get no service. They don't correct problems. The stay was so bad I check out after three days.
2024년 3월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 11일
Hi Richard,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Venus

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 5일
Hi Venus,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 - 너무 별로예요

Dana

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a smoke detector with a dead battery chirping, not in our room but loudly, somewhere nearby. The heater control knob was missing, so we couldn't regulate room temp. The TV or its remote did not work, meaning no functioning TV. Bathroom floor had not been mopped. Front desk staff readily accommodated our request for a different room, which was better in these specifics.
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 29일
Hi Dana,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 - 너무 별로예요

Joseph 님, Hinton

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible! Terrible! Wouldnt let my dog stay in this place! We slept in our vehicle in the parking lot!
2024년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 1월 23일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
I didn’t get the room I booked and paid for. Front desk was rude and I kept having room issues that couldn’t get resolved. End up staying somewhere else
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Bryan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I slept for 2 hours then got back on the road. Only stayed because I needed some sleep. Stay here only if you absolutely have no other choice.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 20일
Hi Bryan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was very nice
The staff was very nice but the whole facility is filthy and un maintained. No covers on outlets the floors were grimey, slimey and filthy and the shower was also filthy. I traveled to a friends just to shower.
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Marcel

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Anything dirty
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 30일
Hi Marcel,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to I95, gas and restaurants.
2023년 11월에 3박 숙박함
답변 제공: jag 님, 2023년 11월 21일
Sir,I am happy to know that it was convenient for you to stay. if any way we could make your stay a pleasant one do let us know to help you out

4/10 - 별로예요

Dawn

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here before. I do like that they don't charge extra for pets. The staff was very pleasant and brought a blanket to our room because the a/c had not knobs and was stuck on a cold setting. It also smelled like smoke even though it was a non-smoking room. The bathroom was in need of maintenance and there were cockroaches. The bed was on some kind of platform that made a lot of noise every time you moved. Overall this motel for what they are charging could use maintenance and repair. The indoor pool I found to be surprisingly clean, but in comparison with the rest of the property they really need to focus on putting some money into their guest accommodations. I will spend a little more to stay elshwere.
2023년 11월에 1박 숙박함
답변 제공: jag 님, 2023년 11월 21일
thank you to let us know. we are striving very hard to keep up the property, but I am sure we shall be able to do so.

2/10 - 너무 별로예요

Betty

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I guy was working on car most of day, in between chatting with friends.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 13일
Hi Betty,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 - 너무 별로예요

Victor

반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smelled of skunk. Smoke alarm continue beeping. Sheets were not fresh appeared to be previously slept in. Cockroaches in sink and bath and bed. I checked in at 6:00 and checked out at 10:00. I should requested a refund but just wanted to get out of there.
2023년 10월에 1박 숙박함
답변 제공: jag 님, 2023년 10월 25일
We are very sorry for the room's odor. If only, had you let us know we would have tried to correct the situation.

10/10 - 훌륭해요

Andra

2023년 10월에 1박 숙박함
답변 제공: jag 님, 2023년 11월 21일
thank you very much for your kind gesture. we do appreciate your kindness

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2023년 7월에 1박 숙박함
답변 제공: jag 님, 2023년 10월 10일
Thank you for your kind response. We do hope to serve you again in the future. Thank you.

4/10 - 별로예요

Thomas

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Took 3 times to get proper key to get in room. Finally got a different room. No toilet paper Near parking lot cases and cases of empty Beer cans. We were on alert.
2023년 9월에 1박 숙박함
답변 제공: jag 님, 2023년 9월 24일
We do apologize on behalf of our team. I am sorry about the room lock problem. Yes, we were having some issues with the garbage, but that group has been notified. Once again, we do apologize for the inconvenience.

6/10 - 괜찮아요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: jag 님, 2023년 10월 10일
Thank you for giving us an opportunity to serve you.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, walking distance to a lot of cafes and restaurants but it's not the main intersection so it's way less busy and quieter. The soundproof windows helped a lot as well even though they aren't fitted properly. Room is spacious and clean, decoration is tasteful. JULY & CHLOE are friendly and helpful.
2023년 6월에 1박 숙박함
답변 제공: jag 님, 2023년 10월 10일
Thank You very much. we do appreciate your kind words and encourage us to work more to do better. Thank you.

10/10 - 훌륭해요

Mihir

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 22일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 - 너무 별로예요

Patrick

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i have never steeped foot in a hotel room so dirty.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 18일
Hi Patrick,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 - 너무 별로예요

Erin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I'm pretty sure this motel is a portal to hell. Super glad my family and I weren't robbed or murdered at some point, and we only stayed one night.
2023년 7월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 8월 15일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스
I did not feel safe and we were warned by our taxi driver to be careful. It was further away from the desired location than expected. We waited several minutes for someone to arrive and meet us at reception. We opted to see if we could transfer the booking to another of the Motel 6 locations closer to town. Reception said this is not possible, and offered to cancel our reservation. Please assist with a voucher or refund. Regards Dewald
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 7일
Hi Dewald,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 - 좋아요

Leontanette

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Renuka

2023년 7월에 1박 숙박함

4/10 - 별로예요

Megan

Pool was closed for no given reason
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 10일
Hi Megan, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

10/10 - 훌륭해요

Ronnie

2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 25일
Sir, Thank you for taking the time to post a review. we do hope to see you again and serve you.once again thank you.

8/10 - 좋아요

Nelida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 19일
THANK YOU VERY MUCH. WE DO HOPE THAT YOUR STAY WAS A COMFORTABLE ONE.

2/10 - 너무 별로예요

Jimmy

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Larissa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Asked to put up the shower curtain.
Room was dirty with food crumbs. Smelled like pounds of mid, if you know what I mean. No shower curtain and I was asked to come to the lobby to pick it up and put up the shower curtain, myself! Got a refund and checked in at the Ramada, across the street.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 25일
We are sorry for the room you were given but thank you for getting our attention to it. We do apologize for the inconvenience you had to go through.

4/10 - 별로예요

Teresa

반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I got to the front desk at 2:55 pm and was told I couldn't check during a shift change, plus it wasn't 3pm yet anyways. Then the next girl was on the phone for 10 minutes while my cats were in a hot car. Was dissappointed by the inability to let me check in 5 minutes early.
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 19일
Hi Teresa, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 - 너무 별로예요

David

별로예요: 직원 및 서비스
I could not check in, no internet
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 19일
I AM SORRY BUT THERE WAS AN INTERNET OUTAGE IN OUR AREA FOR MORE THAN EIGHTEEN HOURS.

8/10 - 좋아요

rolando

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walkable places to eat.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 5일
Hi Rolando,Thank you for positively rating your stay!!Lilith#Team6

8/10 - 좋아요

Jenneida

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

April

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a overall good experience
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 10일
Thank you very much. working hard to improve further.

2/10 - 너무 별로예요

Angela

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
Room was horrible. No part of the room was clean especially the beds and bathroom. Hair and ashes everywhere. Toothpaste all over the mirrors and counters. Shoe prints on the sheets and pillows.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Mark

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was no more than a flop house. Sheets dingy with stains missed light fixtures and the ones that were there were old and rusty. Toilet was not clean and two dirty wash cloths were hanging from the shower, don’t know how long that had been there. Shower head and nozzle had not been cleaned, in town for meetings so I just used the shower and got out, did not spend the night I checked into another hotel across the street. That was probably the dirtiest and unsanitary hotel I’ve seen in the last 10 years I’ve been traveling. Business travelers and parents with small children please beware, you will regret spending any money at this property, my shower costs me $76 but I still felt dirty.. NO ! Star
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 15일
Hi Mark,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 - 별로예요

Rebecca

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
First room was dirty. Dirty bed sheets. Had a bad smell. Was moved to another room, a little bit better smell. Cleaner sheets. Floor was dirty. Only 2 towels for 2 people. Very noisy from extended stay guest. Noisy area in general.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Mary

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Reyna

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here multiple times and was always satisfied but this time it was dirty. We had urine around the bottom of the toilet that we didn't notice until it was time to go to sleep. We were unable to use the inside pool (a major reason for staying there) because it was not heated and the jacuzzi that was advertised was shut down. Major waste of money and disappointment.
2023년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 24일
Hi Reyna,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 - 훌륭해요

Mari

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함

4/10 - 별로예요

Peter

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The sink was leaking underneath onto the wood floor. The wood floor was water damaged and raised so it was obvious to staff there had been a leak for a long time but it was not repaired. The soft wet wood attracted bugs. I would not stay again in a motel that is so poorly maintained.
2023년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 4월 11일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Cory

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Vaughn

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
It was an overall pleasant stay
2023년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 3일
Hi Vaughn,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 - 괜찮아요

Julie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Could Be Better….
Only two small pillows, bathroom door was stuck. The bathroom also wasn’t very clean.
2023년 3월에 1박 숙박함