숙박 시설 정면 - 저녁/밤
예약 가능 여부 확인

인터 럭셔리 호텔 여행 후기

4 out of 5
인터 럭셔리 호텔
Kazanchis area, Guinea Conakry (Tito) St, Addis Ababa

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 266개 이용 후기 중 54개" "
평점 8 - 좋아요. 266개 이용 후기 중 105개" "
평점 6 - 괜찮아요. 266개 이용 후기 중 67개" "
평점 4 - 별로예요. 266개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 266개 이용 후기 중 16개" "

7.8/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태

8/10 - 좋아요

Kiho JEONG 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Aman

2023년 6월에 6박 숙박함
답변 제공: Sam 님, 2023년 7월 3일
Dear Aman,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

10/10 - 훌륭해요

Andrei

2023년 6월에 1박 숙박함
답변 제공: Sam 님, 2023년 7월 3일
Dear Andrei,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

8/10 - 좋아요

Zelalem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Das Hotel ist im Zentrum von Addis, in "Kazanchis". Dort findet man einfach alles. Von der Deutschen Bäckerei "Kaiser" bis Jazz Live show Mittwochs um die Ecke in "Breeze". Das Personal ist stets freundlich und das Zimmer sehr sauber. Wenn ich wieder in Addis bin, bin ich bestimmt wieder dort ;-)
2023년 5월에 9박 숙박함
답변 제공: Sam 님, 2023년 6월 6일
Dear Zelalem,Thank you for taking the time to leave your feedback. It is gratifying to read that you enjoyed our location and that our staff is doing well. Your kind words have been shared with everyone here, we look forward to welcoming you back soon! Best regards, Front office ManagerSamrawit Teshome

10/10 - 훌륭해요

Aman

2023년 6월에 1박 숙박함
답변 제공: AB 님, 2023년 7월 1일
Dear Aman,Greetings from Inter Luxury Hotel Addis Ababa. Thank you for taking time to review us and we are happy to have serve you. Looking forward your next visit again.

10/10 - 훌륭해요

Monica

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are very nice and friendly. The heated pool on the roof top was a great entertainment for the kids.
2023년 4월에 5박 숙박함
답변 제공: Sam 님, 2023년 4월 15일
Dear Monica, Thank you for taking the time to share with us your warm review and ratings us. Your kind comment makes our service consistent in delighting guests like you. We are glad to know you enjoyed our facilities and are happy with or service. We look forward to welcoming you back again and again on your future visit.Kind regardsSamrawit Teshome

8/10 - 좋아요

Amare

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The lift was horrible,
2023년 1월에 7박 숙박함
답변 제공: sam 님, 2023년 4월 5일
Dear Amare, Thank you for this fabulous review. We are so glad you enjoyed your stay with us. It was a pleasure to have you as guest ,we promise to work on and fix our elevator you noted. We hope to welcome you back the next time. Warm regards, Front office Manager Samrawit

6/10 - 괜찮아요

Paul

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Place has a nice gym. However, staff not too friendly, had an issue with my shower and on requsting for solutions no one came. Internet really bad too
2023년 3월에 2박 숙박함
답변 제공: Sam 님, 2023년 4월 5일
Dear Guest,Thank you for taking the time to write and post your review. First of all, we would like to thank you for your positive comments about our our staff. It is with concern that we find out that you weren't fully satisfied with our internet. Your feedback is very much appreciated and has been communicated to the relevant departments. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Kind Regards,Front office ManagerSamrawit

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The fittings are a tad old but overall a nice quiet place
2023년 3월에 1박 숙박함
답변 제공: Ab 님, 2023년 3월 22일
Dear Paul,Greetings from Inter Luxury Hotel. Thank you for taking time to share us your experience and we are happy to know that you were had great time at Inter Luxury. Looking forward your next visit.

8/10 - 좋아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Elevators not always working properly.
2023년 2월에 6박 숙박함
답변 제공: AB 님, 2023년 2월 22일
Dear William,Greetings from Inter Luxury Hotel and we thank you for taking time to share us your experience. We really sorry for the in-convince of the lift and will go through the details to make it upright.

6/10 - 괜찮아요

Mustafa

2023년 2월에 5박 숙박함
답변 제공: AB 님, 2023년 2월 19일
Dear Mustafa,Greeting From Inter Luxury Hotel and Thank you for taking time to share us your experience.

10/10 - 훌륭해요

Berhanu

2023년 1월에 4박 숙박함
답변 제공: AB 님, 2023년 1월 25일
Dear Berhanu,Greeting From Inter Luxury Hotel,Thank you for making Inter Luxury Hotel your stop over in Addis Ababa, Ethiopia. And Thank you for taking time to share as your experience.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
I had excellent service at all times and the staff were always helpful and friendly
2021년 3월에 15박 숙박함
답변 제공: Nardos, 님, 2021년 12월 24일
Dear Guest, Thank you very much for rating your stay in Inter Luxury Hotel. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. Our team is happy to note that you enjoyed our service and polite staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Kind Regards,

6/10 - 괜찮아요

Mahmoud 님, Saudi arabia

좋아요: 직원 및 서비스, 편의 시설/서비스
Near to airport But hotel is old need renouvation Payment by expedia not recived by hotel may due no good comunication
2020년 1월에 3박 숙박함
답변 제공: BRKTI 님, 2020년 8월 7일
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. you can expect email from me soon.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
Convinient location and good service for the price
2019년 11월에 1박 숙박함
답변 제공: Brkti 님, 2019년 12월 17일
Dear Guest thank you for staying with us,we wish you all the best on your travelling. i hope your coming back here and we are glad to welcoming you again to our property any time. with great hospitality regards Biruktawit .E Front office manager

2/10 - 너무 별로예요

Ernest 님, Zurich

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
it is a run down hotel - African 3*, most staff is friendly but incompetent, rooms are clean, but in terrible conditions
2019년 11월에 2박 숙박함
답변 제공: BRKTI 님, 2019년 12월 13일
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Clean room and very friendly staff. Nice to have pool and gym. Breakfast is good value. Internet was fast. Location is very good. However the state of disrepair of the rooms was disappointing (balcony doors would not lock in two Different rooms, the safes did not work in either room, and the television reception was barely useable). Overall I would stay here again if the price was below that of neighboring hotels which offer better amenities and nicer lobby environments.
2019년 11월에 6박 숙박함
답변 제공: BRKTI 님, 2019년 12월 13일
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

2/10 - 너무 별로예요

Dund 님, Washington DC

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff isn’t really know what they are doing
2019년 10월에 1박 숙박함
답변 제공: BRKTI 님, 2019년 12월 13일
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

2/10 - 너무 별로예요

Valkyrie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 3박 숙박함
답변 제공: Brkti 님, 2019년 12월 17일
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 2박 숙박함
답변 제공: sam 님, 2023년 7월 3일
Dear guest,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is a construction site just in front and the hotel interior can get noisy too, with loud music playing from the lobby and doors banging.
2019년 8월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is definitely NOT a 5-star hotel. Maybe a 3. I don’t understand in what way they rate themselves as 5. The service was slow and inadequate (they constantly forgot to put utensils in the dining room or to even take our orders properly). The staff is unprofessional and lacks simple logic (they forgot to call our shuttle bus to the airport, forgot to send in room service, offered spa that didn’t work...). The rooms are not cleaned properly (dirty towels are not replaced, sheets aren’t changed, floor isn’t cleaned...). The food is just so so (The breakfast buffet is tasteless for the most part). Overall, it was a very disappointing stay. For the price you pay, this is inadmissible. Bad management all around. I’m surprised they haven’t been sued for using the name Intercontinental since they are not part of that chain. They’re giving that hotel a very bad name.
2019년 8월에 8박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스
空港シャトルを予約していたのに、到着しても車がおらず、ホテルに電話して再度手配してもらう必要があった。空港で1時間程度待った。 部屋をアップグレードしていたはずだが、普通のシングルルームしか無いと言われ、予約と全く違う部屋となった。
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Pictures misrepresented the property, lack of water clogged sink
2019년 8월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 7월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely horrible experience. Misleading to be a brand name hotel. No affiliation with the ihg properties. Hotel is old and rundown. Definitely not a 5star. No hot water and the bedsheets had a horrible smell. Will not recommend this hotel!
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Was quick but nice
2019년 7월에 1박 숙박함
답변 제공: Sam 님, 2023년 7월 3일
Dear Guest,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

8/10 - 좋아요

Presley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함

6/10 - 괜찮아요

Bjarne

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
No generator backup at this 5star level hotel.
Først stay at Intercontinental Addis Ababa. Nice lobby and rooftop pool. But very worn and torn room and bathroom at 3rd floor. Not a 5star level at all. The electricity at the gym were not present, which affected the use of threadmill, stepmachines etc., and the hotel didnt have any generator backup. Again not a 5star lever.
2019년 5월에 1박 숙박함

2/10 - 너무 별로예요

JINGWEI

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The problem is rather the government, or say the management of the society. There are so many strange regulations in that country, but not so much effort to raise the level of service and cleanness
2019년 4월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Despite booking a Deluxe room, it was on the small size. The staff were also somewhat offhanded. The driver who picked me up from the airport did not understand what I needed him to do.
2019년 2월에 5박 숙박함

4/10 - 별로예요

Christopher

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a true Intercontinental Hotel.
We booked the hotel, thinking it was a part of the Intercontinental Hotel chain. It is not. While the lobby looked fairly nice, the room was very worn out, the restaurant didn't have many things on the menu, and it was an overall disappointment to what we expected.
2019년 4월에 1박 숙박함

2/10 - 너무 별로예요

Samantha

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience, hotel overbooked, bad mgmt
This was a horrific hotel. After arriving at 11:30pm, I arrived with a group and they told us that they had overbooked the hotel and had to bus us somewhere else. There was no choice in this and no warning. They bused us to an even worse hotel that didn't feel safe and was less quality that what we had paid for. The hotel is horribly mismanaged and touts itself as a 5 star hotel. Then they had a problem with the booking when I tried to check out. I had already paid but they had no record of me paying. I had to argue with reception for 45 minutes for them to finally realize that I had paid and check me out. The hotel rooms were dirty, the wifi never worked, the food made most of my colleagues sick, but the worst part was being forced to stay in a hotel that was even worse and not receiving any compensation. I would not recommend this hotel if you want a reliable room. Also, it is NOT part of the intercontinental chain.
2019년 3월에 7박 숙박함

8/10 - 좋아요

MOLLIE

좋아요: 청결 상태, 직원 및 서비스
Overall the stay was good, the bed was very hard which was not a good night’s sleep. But the breakfast buffet was great, service was great, good WiFi which is always hard to find in Ethiopia.
2019년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Hot water in bathroom not working. Ha had to call each time to be fitted No supersport tv facility Poor room service dinner Except breakfast other meals poor
2019년 3월에 3박 숙박함

8/10 - 좋아요

Zaid

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 2월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location in the city center. Staff are very willing to help and friendly. The prices of food, room service and massages are affordable if you have a low budget. Very great value for your money
2019년 2월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 1월에 1박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 2박 숙박함

2/10 - 너무 별로예요

Hassan 님, Mombasa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Highlights. The name is misleading, it is not an Intercontinental Brand therefore the expectations are set high and the reality is extremely disappointing. Very poorly run hotel with things breaking down. What I liked Their room wifi is extremely good and one of the best in Addis Ababa. Major Issues My room door lock kept getting broken during my stay and this seemed not to be a big concern for the hotel, I had to call repairs three times. I was locked inside the room on four occasions where I could not get out without someone from front office coming to open the door from outside. Worse still they never fixed the door even after I kept complaining, I had to check out two days earlier and look for another hotel. Amenities The hotel has a spacious gym though this also has broken down equipment either not working entirely or uncomfortable to use. Breakfast Very Poor.
2018년 11월에 7박 숙박함

2/10 - 너무 별로예요

JUDE

좋아요: 청결 상태
별로예요: 직원 및 서비스
The service is one of the worst I have experienced in recent time, it took the front desk staff over one hour thirty minutes to confirm my booking and assign a room to me. I ordered for food, it too over 2 hours after several reminders for the food to be brought to my room and another 1hr for the waiter to bring the bill for me to sign, banging my door when I had already slept with my experience in Adis ababa I do not think I will ever stay in any intercontinental hotel again.
2018년 11월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel.
The stay was awesome. Comfortable hotel and good food. General manager took time to introduce himself and offer to help if we needed any assistance.
2018년 8월에 1박 숙박함
답변 제공: Dagnu Getu 님, 2018년 10월 15일
Dear john THANK YPU SO MUCH FOR YOUR GOLDEN COMMENT. Best regards

8/10 - 좋아요

Alexandre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay at INtercontinental Hotel in addis
The WI-FI connexion was not operational during the night. It w&as fixed by the IT person the following morning
2018년 9월에 1박 숙박함
답변 제공: Ass. front office manager 님, 2018년 10월 15일
Dear Alexandre thanks a lot for your comment.

8/10 - 좋아요

Neil

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Decent Hotel, Comfortable Hotel, Not too crowded.
1st room was terrible. Couldn't get in with the key card. The manual key they gave me jammed. The door handle fell off and the internet didn't work. The 2nd room I had was much better. Everything worked. Restaurant food was nice. Good friendly staff, though not everything on the menu was available and other times additional items were forgotten. Pool was great and being open to 10pm was a real bonus when you have a busy work schedule. If anything this hotel needs a bit of cash spent to repair some of the tired facilities.
2018년 9월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sentralt
Sentralt og fint
2018년 9월에 3박 숙박함

10/10 - 훌륭해요

Jim 님, Sydney

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
All good facilities, central location for city/day trips. Food very good but only one option other than room service.
2018년 8월에 5박 숙박함
답변 제공: dagnu Getu 님, 2018년 10월 15일
Dear Jim thanks a lot for your golden feedback and your feed back is essential to improve our service.

8/10 - 좋아요

Lindsay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AUGUST VACATION IN ADDIS ABABA
hotel was nice, clean and good location. Only issues for us as a family is that the swimming pool needs to be upgraded, very old, and dated and water wasn't great quality. The tiled area around the pool is so, so dangerous as it has normal tiles that once wet are a complete death trap and accident waiting to happen as we found out as our 8 year old son had a horrendous slip and fall, causing bruising to his back and bottom and a massive lump on his head. Food was good, however, bar waiting staff would manage matters better if they used note pads when taking food and drinks orders. Staff at breakfast were excellent every single day as were the concierge and front of house staff. Overall the hotel needs to take some time and do some much needed maintenance works , especially to the pool area as this could be a fantastic spot to enjoy your stay even more, (we did on 3 other days visit Capitol Hotel in Addis Ababa, which had a fantastic pool area with attendants on hand all day too). Hopefully the intercontinental will do some upgrade works very soon as I would love to return again. The bathroom in our corner suite was very run down and needs to be upgraded to maintain a 4/5 star rating for this hotel
2018년 8월에 5박 숙박함
답변 제공: Dagnu Getu 님, 2018년 10월 15일
Dear Lindsay we would like to say thank you for your golden feedback and we assure you that we will upgrade our swimming pool and maintenance issue.

8/10 - 좋아요

Gry

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함

2/10 - 너무 별로예요

Shipra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 2박 숙박함