숙박 시설 입구

머큐어 하이데라바드 KCP 호텔 여행 후기

4 out of 5
머큐어 하이데라바드 KCP 호텔
6 3 551, Banjara Hills, Somajiguda, Hyderabad

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 114개 이용 후기 중 58개" "
평점 8 - 좋아요. 114개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 114개 이용 후기 중 9개" "
평점 4 - 별로예요. 114개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 114개 이용 후기 중 8개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

JET

2023년 4월에 4박 숙박함
답변 제공: Parag Shah, 님, 2023년 4월 24일
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Our entire team awaits your return and will ensure best of services at all times.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

2/10 - 너무 별로예요

Rema

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Parag Shah 님, 2024년 4월 2일
Dear Guest,Thank you for taking the time to tell us about your experience at MERCURE Hyderabad KCP!!,While it is my pleasure to learn that you had an overall positive experience with us, I regret that you were not fully satisfied with all aspects of your visit. It is with sincere regret that we note your dissatisfaction with our service. Our sincere apologies for the inconvenience caused to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,Parag ShahGeneral ManagerMercure Hyderabad KCP

8/10 - 좋아요

Manohar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

8/10 - 좋아요

HARSHAD

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for Mney
2023년 8월에 2박 숙박함
답변 제공: Parag Shah 님, 2023년 9월 1일
Dear Mr. Harshad,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay
Rooms are good, breakfast has lot of items, service could be improved but good,
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

soumitra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business Travel for 4 days
Excellent
2023년 5월에 3박 숙박함
답변 제공: Parag Shah 님, 2023년 5월 31일
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 - 훌륭해요

PS Prasad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very good place worth the money has an awesome sleep breakfast was decent coffee was good overall a fine place
2023년 5월에 1박 숙박함
답변 제공: Parag Shah 님, 2023년 5월 31일
Dear Mr. Prasad,We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members, and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 - 좋아요

SIDDHARTH

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very courteous staff, check in process was very good. Excellent stay overall but cleanliness in bathroom could have been better.
2023년 4월에 1박 숙박함
답변 제공: Parag Shah 님, 2023년 4월 24일
Dear Mr. Siddharth,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations.Having said we equally missed out on our opportunity on the aspects that has been highlighted and indeed disappointing to learn that our systems and people failed to deliver on this occasion.Please be rest assured that we are taking the appropriate measures to address this concern and the same is being given highest priority.Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent place to stay
Very clean room, good enough size. Very comfortable mattress, clean linens & towels. One I got is a connecting room which means there is a door (separate doors on both sides, locked though) connecting two adjacent rooms, this is useful when a family takes adjacent rooms. Otherwise when doors are locked, I can clearly hear person in other room talking (when a bit loud, say on phone), which sometimes can be disturbing. Later, I got to know that they have rooms which don't have connecting doors which I would ask for. Otherwise, everything with room is excellent. Very clean bath room, it is of good size, no water stains any where by which I mean it is really clean (as expected for the star rating of this one). Location wise, it is not walkable nor anything much near by. It doesn't matter if you have vehicle or if you don't care about it. Overall, an excellent place to stay.
2023년 4월에 3박 숙박함
답변 제공: Parag Shah 님, 2023년 4월 24일
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.However, at Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I apologies that your experience did not exceed the expectations.Please be rest assured that we are taking the appropriate measures to address the concern mentioned above and same is being given highest priority.Your kind compliments serve as a source of inspiration for all of us.Our entire team awaits your return and will ensure best of services at all times.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 - 좋아요

Bilhan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Parag Shah, 님, 2023년 4월 24일
Dear Guest,We extend our sincere gratitude to you for providing us with your genuine feedback. It is rating like yours that give us the spirit to move forward in our endeavor with pride and happiness.However, I apologies that your experience did not exceed the expectations.Our entire team awaits your return and will ensure best of services at all times.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 - 좋아요

Dwarakanath

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2023년 2월에 1박 숙박함
답변 제공: Parag Shah 님, 2023년 2월 15일
Dear Mr. Dwarkanath,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 - 좋아요

Susanna

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good property. Need better trianed staff.
Pro: The hotel was good. Definitely worth the visit next time. The hotel room was comfortable. The location was good and easily approacable. Con: Our flight got delayed and we reached the hotel room at around 1:30 am, we were extremely tired. The receptionist asked us to sign up for the Rewards program and we requestee that as we are tired and need to sleep. All to vain. The receptionist pushed us very hard to sign up. I think it should be customers choice and you need to stop pushing. We forgot our key card and upon requesting the another one, the same receptionist made it difficult for us to take an extra one.
2022년 11월에 2박 숙박함
답변 제공: Parag Shah 님, 2023년 1월 8일
Dear Susanna,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please be rest assured that we are taking the appropriate measures to address this concern and the same is being given highest priority.Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 - 훌륭해요

Digvijay

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Satisfied with the cleanliness. Service is good. Location of the property is prime. No significant negatives.
2022년 8월에 1박 숙박함
답변 제공: Soumitra Pahari, 님, 2022년 8월 25일
Dear Digvijay,Thank you for your encouraging comments. I am so glad to hear that you enjoyed your stay with us. Guest satisfaction is paramount for us and we do not hesitate to walk the extra mile to deliver guest satisfaction and beyond. I truly appreciate your comment regarding cleanliness and hygiene. Our new cleanliness and prevention standards to ensure the wellbeing of our guest and staff. We will definitely keep up the good work of our team. Please do visit us again and allow us to serve you better with bespoke attention & care.Sincerely,Soumitra Pahari,General ManagerMercure Hyderabad KCP

10/10 - 훌륭해요

Mathew

2022년 8월에 1박 숙박함
답변 제공: Soumitra Pahari 님, 2022년 8월 10일
Dear Mr. Mathew, We very much appreciate your rating regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 - 좋아요

SRINATH

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay at Mercure
Stay was comfortable. Room was spacious and the bed was comfortable too. However initially the quantity of toiletries were very few & I had to ask twice for bathroom toiletries and on my second request it was provided. The breakfast spread was adequate
2022년 7월에 2박 숙박함
답변 제공: Soumitra Pahari 님, 2022년 8월 3일
Dear Srinath, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations. Having said we equally missed out on our opportunity on the aspects that has been highlighted and indeed disappointing to learn that our systems and people failed to deliver on this occasion. Please be rest assured that we are taking the appropriate measures to address this concern and the same is being given highest priority. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

6/10 - 괜찮아요

Indrajeet 님, Pendle Hill

좋아요: 직원 및 서비스
별로예요: 청결 상태
The air con was not working to its capacity it took them one whole day to replace the room for me, they could have arranged it quick
2022년 6월에 3박 숙박함
답변 제공: Soumitra Pahari 님, 2022년 7월 7일
Dear Indrajeet, Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your feedback is honestly not reflective of the usually high standards of service that we pride ourselves for. We sincerely regret the inconvenience caused to you during the stay. Please be assured that immediate remedial measures have been introduced to ensure that such instances are never repeated in future. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 - 훌륭해요

sitarama

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleaning, close to shopping, staff friendly ness and response.
2022년 6월에 4박 숙박함
답변 제공: Soumitra Pahari 님, 2022년 6월 27일
Dear Sitarama, It has been our pleasure to welcome you at Mercure Hyderabad KCP and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise. The hotel is located in major business district surrounded by shopping arcades and well mode of communication which provides both business & leisure travelers with the same high level of comfort, relaxation and well-being. It is encouraging words like yours that give us the spirit to move forward in our endeavor with pride and happiness. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

2/10 - 너무 별로예요

madhu

2022년 6월에 1박 숙박함
답변 제공: Soumitra Pahari, 님, 2022년 6월 21일
Dear Guest, Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your rating is honestly not reflective of the usually high standards of service that we pride ourselves for. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

4/10 - 별로예요

TILAK

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I had stated in the property 3 years ago. The deterioration in the quality of service, property and staff behaviour was clearly evident. Food is unbelievably expensive and seems a way of bolstering profits. Better hotels around.
2022년 6월에 3박 숙박함
답변 제공: Soumitra Pahari, 님, 2022년 6월 15일
Dear Tilak, Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your feedback is honestly not reflective of the usually high standards of service that we pride ourselves for. We sincerely regret the inconvenience caused to you during the stay. Please be assured that immediate remedial measures have been introduced to ensure that such instances are never repeated in future. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 - 좋아요

Dinesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean rooms and centrally located.
The stay was good. Rooms were clean. Excellent location
2022년 6월에 3박 숙박함
답변 제공: Soumitra Pahari 님, 2022년 6월 15일
Dear Dinesh, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 - 훌륭해요

Siddharth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay in the heart of Hyderabad
Very good and courteous staff. Very responsive To requests. Only two things and I am splitting hairs - bathroom floor was slippery. Need to very careful. I did recommend the team on acquiring some anti slip mats in shower. This could reduce the hotel liability should some one falls in shower - for some reason all my expenses weren’t able to be charged to the room and I had to pay instantly.
2022년 4월에 1박 숙박함
답변 제공: Soumitra Pahari, 님, 2022년 5월 7일
Dear Siddarth, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 - 훌륭해요

Faisal

2022년 3월에 1박 숙박함
답변 제공: Soumitra Pahari 님, 2022년 4월 4일
Dear Faisal, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

2/10 - 너무 별로예요

Charita

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hospitality
The hotels both grand kakatiya and Mercury are in a bad shape, they don’t have sufficient staff , who ever are working don’t have experience, some of them may have experience in smaller hotels. The mercury hotel (managed by Accor group) front office manager telling, they won’t honor reservations from Hotels.com, I suggest that you should take the issue with Accor group to keep up your business interest. I’m sick of their service as well as Hospitality.
2022년 3월에 4박 숙박함
답변 제공: Soumitra Pahari 님, 2022년 4월 1일
Dear Charita, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. I am sorry that the experience did not meet your expectations; please allow me to express my sincerest apologies. May I request your support to elaborate a bit on the items you feel could be better. This will certainly help us enhance our preparedness to meet the expectations of our guests. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

6/10 - 괜찮아요

Sujatha

출장 여행
Not so great
2022년 2월에 1박 숙박함
답변 제공: Soumitra Pahari 님, 2022년 2월 18일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP!! I am concerned that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 - 훌륭해요

Shaheen 님, Boylston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Very helpful. Property is ,” POSH”.
2022년 1월에 3박 숙박함
답변 제공: Soumitra Pahari, 님, 2022년 1월 26일
Dear Guest, Greetings from Mercure Hyderabad KCP! We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will indeed serve as an encouragement to all of our team members as we strive to continuously improve the quality of our product & services. Thank you again for sharing your experience, and we hope to be your hosts soon in the near future. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

2/10 - 너무 별로예요

Hari Hara Sudheer

2022년 1월에 1박 숙박함
답변 제공: Soumitra Pahari, 님, 2022년 1월 26일
Dear Guest, Greetings from Mercure Hyderabad KCP! I am regret that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. It is always disappointing to learn that our systems and people failed to deliver on this occasion. Please accept my sincere apologies for the inconvenience caused to you. At Mercure, we strive to provide an environment of superior care and service experience for every guest, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 - 좋아요

Vikas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Soumitra Pahari, 님, 2022년 1월 26일
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 - 좋아요

Tajjalla

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Stay at Mercure
Check-in was the most difficult bit due to disgruntled lady at the reception
2021년 10월에 3박 숙박함

6/10 - 괜찮아요

Sriram

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The over all experience was good. Rooms were near and staff was very friendly. However the room service staff were not clean and some of them smelled
2021년 7월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2021년 6월에 1박 숙박함
답변 제공: Soumitra Pahari 님, 2021년 7월 12일
Dear Guest, Namaste from Mercure Hyderabad KCP!! We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari, General Manager, Mercure Hyderabad KCP.

2/10 - 너무 별로예요

Nandu

2020년 9월에 1박 숙박함
답변 제공: Dipika Talekar 님, 2020년 11월 9일
Dear Guest, • Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. I am sorry that the experience did not meet your expectations; please allow me to express my sincerest apologies. May I request your support to elaborate a bit on the items you feel could be better? This will certainly help us enhance our preparedness to meet the expectations of our guests. Once again, I thank you very much for sharing your valuable feedback, which has given us a renewed opportunity to address our processes that has gone awry. Warm Regards, Dipika Talekar

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Requested change in booking dates. They accepted the change Per email and call from a local person to confirm the change. but when I went there was no room. I will call directly next time. Other than that very friendly and helpful staff. Will definitely stay there again.
2020년 2월에 8박 숙박함
답변 제공: Khyati Deliwala 님, 2020년 3월 16일
Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for sharing your valuable feedback with us. please accept our sincere apologies for the inconvenience you faced during the check-in. We always ensure to provide the best services to our guest and have re-briefed our team. Please do visit us again. Regards, Khyati Deliwala

6/10 - 괜찮아요

Harry

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is good, But food is too costly. Food is costlier than hotel stay for a couple.
2020년 3월에 2박 숙박함
답변 제공: Dipika Talekar 님, 2020년 11월 9일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. May I apologize for not meeting some of your expectations during your stay. We assure you of a better experience when you visit us next. Once again, I thank you very much for sharing your valuable feedback, which has given us a renewed opportunity to address our processes that has gone awry. Warm Regards, Dipika Talekar

10/10 - 훌륭해요

Craig

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poppa G`S Enjoyable Visit To The Mercure Hyderabad
The Mercure Hyderabad Hotel was an absolute joy to reside-in during my business trip to Hyderabad. The hotel is convenient to my business meeting locale. All of the hotel staff was a joy to interact with and the meals were tasty and satisfying. Definitely the Mercure Hyderabad Hotel will receive my business in the future should the need arise again.
2020년 1월에 6박 숙박함
답변 제공: Khyati Deliwala 님, 2020년 3월 11일
Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for sharing your feedback regarding your stay at our Hotel. We are glad to know that you had a pleasant experience and liked the food. At Mercure Hyderabad KCP, our well trained staff ensure that the guest is comfortable during the stay. Also as rightly mentioned our location in the center of the city of city and easily accessible makes it convenient for guest stay. Thank you for promising us to come back.We look forward to welcome you back. Regards, Khyati Deliwala

10/10 - 훌륭해요

Sanjay Jairaj

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Place to spend few nights.
Overall excellent experience. Staff is good and helpful. Outstanding breakfast.
2020년 2월에 4박 숙박함
답변 제공: Khyati Deliwala 님, 2020년 2월 25일
Dear Guest, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Regards, Khyati Deliwala

10/10 - 훌륭해요

Steve 님, Seattle WA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff in the dining room were super friendly and provided excellent service.
2020년 2월에 1박 숙박함
답변 제공: Khyati Deliwala 님, 2020년 2월 12일
Dear Guest It is so encouraging to get such appreciation for our services, we are extremely thankful to you for it. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. Be it room service, housekeeping, food or amenities, we’re always on our toes to excel and to render the optimum all-round comfort without missing a single bit. We are glad to hear that you enjoyed your meal and the food we serve on the table is from a selection of hand-picked cuisines from around the world. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Khyati Deliwala

10/10 - 훌륭해요

きお 님, 神奈川

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
エントランスが寂しい。 ジュエリーショップも違和感。それ以外はとくに無い。朝食は食べてないからわからない。
2020년 2월에 2박 숙박함
답변 제공: Khyati Deliwala 님, 2020년 2월 14일
Dear Guest, I thank you very much for sharing your valuable feedback, which has given us a renewed opportunity to look at think from the eyes of our guest. Your remarks are taken on board in concerned departments as they show us the way to enhance our esteemed guests’ experience. Hoping you will give us another chance to welcome you back and to change the first impression. Regards Khyati Deliwala

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 10박 숙박함
답변 제공: Soumitra Pahari 님, 2020년 1월 13일
Dear Guest, Thank you for rating us 5 star for you recent visit. Mercure Hyderabad KCP makes it a very important note to make sure that your experience is smooth and celebratory. It is valuable feedback like yours that gives us the encouragement to move forward with passion. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

10/10 - 훌륭해요

TapashRoy 님, Dhaka

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely located at Banjara Hills, close to the city Center and most of tourist attractions and shopping areas are nearby. Very clean and well equipped facility and rooms and exceptional services. Good quality breakfast and very helpful staff. Highly recommend for business travellers.
2019년 10월에 3박 숙박함
답변 제공: Soumitra Pahari 님, 2020년 1월 13일
Dear Guest Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable . As you rightly mentioned, the connectivity factor is one of the major reasons why people choose us. We deeply value your comment on our rooms, services, food, and facilities. It is valuable feedback like yours that gives us the encouragement to move forward with passion. We truly appreciate your thoughts and we are glad to hear that you enjoyed your meal and highly appreciate what you said about our great staff like Sai Kumar and their services. Thank you for choosing us and promising to come back. We look forward to your visit. Yours sincerely, Soumitra Pahari

8/10 - 좋아요

K 님, Japan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location isn't good, but hotel staff have so kind hospitality.
2019년 12월에 4박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 12월 27일
Dear Guest, Thank you or your review regarding your stay at Mercure Hyderbad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. our location right in the center of the city is the primary reason why people choose us. however we apologies for the in convince you faced during your visit. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food expensive. Cleaning room irregular. I have to call and remind them. However they promptly comply and try to help even when they are very busy. Sachin and Yogesh are excellent managers. Lady staff need little more experience
2019년 12월에 9박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 12월 24일
Dear Guest, Thank you for your review regarding your recent visit to Mercure Hyderabad KCP!! We hold our staff to the highest standards and expect them to surpass guest’s expectation. Your comments have been taken on board and will be shared with the concerned department for well preparedness. Apologies for the inconvenience. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would be nice to have a pool - breakfast was great
2019년 12월에 7박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 12월 24일
Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for sharing your experience. It always feels great to receive such good response from our esteemed guests. At Mercure Hyderabad KCP, we always make our best effort to keep our guests happy and satisfied. From reception to room service, restaurant to housekeeping, our various service divisions with their expertise work together to meet one sole objective: to give you the best of service. Highly appreciate what you said about our great staff and their services. We’re ever ready to go the extra mile to make sure that you feel the most comfortable. We’ll look forward to receiving you again at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

8/10 - 좋아요

Ronald

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 2박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 12월 9일
Dear Guest, Namaste from Mercure Hyderabad KCP! Thank you the amazing rating regarding your recent stay at our Hotel. We are happy to know that you had a wonderful stay and liked the rooms and food. At Mercure, the sophisticated interior and highly trained staff ensure that the guest stay is comfortable and pleasent. we were happy to host you and look back you have you back with us soon. Regards, Soumitra Pahari

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das sehr freundliche Personal hat uns am besten gefallen.
2019년 10월에 5박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 11월 8일
Dear Guest, Namaste from Mercure Hyderabad KCP! We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
Food was very good Cleaning needs to be better Details of bath room needs attention
2019년 10월에 4박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 11월 5일
Dear Guest, We extend our sincere gratitude to you for providing us with your genuine feedback. We truly appreciate your thoughts and we are glad to hear that you enjoyed your meal and highly appreciate what you said about our great staff and their services. Your remarks are taken on board in concerned departments, shortfalls like these are definitely not up to our standards. Please accept our sincere apologies for inconveniences that you faced during that visit. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very responsive staff Very expensive food Ddddddddddddddffff
2019년 10월에 7박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 12월 4일
Dear Guest, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 8월에 6박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 10월 4일
Dear Guest, Namaste from Mercure Hyderabad KCP!! We extend our sincere gratitude to you for providing us with your genuine feedback. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. However, I hope we get a chance to repair your opinion through our service in the future. Please feel free to connect with us before your next stay or. Once again I apologize for the shortcomings in service you faced. Regards Soumitra Pahari

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located. Near to metro easy in easy out nice clean space. Good lobby
2019년 8월에 2박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 8월 29일
Dear Guest, We are delighted to hear from you. As you rightly mentioned, Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable. Please accept our sincere apologies for inconveniences that you faced. Your remarks are taken on board in concerned departments as they show us the way to enhance our esteemed guests’ experience. However, we are happy to hear that you enjoyed your meal and highly appreciate what you said about our great staff and their services. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

10/10 - 훌륭해요

Devesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great chic hotel; excellent service & location
Excellent hotel, great service, chic rooms, conveniently located. I was there to run the Hyderabad Marathon, and on the day of the marathon I got back after the breakfast had ended. I asked them if I could have something simple to eat, and the F&B services manager offered me a complimentary room service breakfast! Their Cayenne restaurant had great food (I had chicken tikka and curd rice) and a terrific lychee martini! Also Aditya (I think) at the front desk was very friendly and helpful. I would highly recommend the hotel!
Lychee Martini In Cayenne
Chicken tikka in Cayenne
2019년 8월에 2박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 8월 29일
Dear Guest, Namaste from Mercure Hyderabad KCP!! It is so encouraging to get such appreciation for our services, we are extremely thankful to you for it. We deeply value your comment on our rooms, services, food, and facilities. It is valuable feedback like yours that gives us the encouragement to move forward with passion. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. It is encouraging words like yours that give us the spirit to move forward in our endeavour with pride and happiness. We truly appreciate what you said about our great staff and their services. At Mercure Hyderabad KCP, our guests always come first and we will always do everything in our capacity to try and make your stay more comfortable and relaxing. Thank you for choosing us and promising to come back. We look forward to your visit. Yours sincerely, Soumitra Pahari

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location of this property is ideal as a central location.
2019년 8월에 2박 숙박함
답변 제공: Soumitra Pahari 님, 2019년 8월 29일
Dear Guest, We are delighted to hear from you. As you rightly mentioned, Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable. Please accept our sincere apologies for inconveniences that you faced. Your remarks are taken on board in concerned departments as they show us the way to enhance our esteemed guests’ experience. However, we are happy to hear that you enjoyed your meal and highly appreciate what you said about our great staff and their services. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari