Premium Bungalow, 2 Bedrooms, Kitchen, Laundry, Patio/BBQ | 객실 내 식사 공간

주얼 웨스트 로스앤젤레스 산타 모니카 여행 후기

3.5 out of 5
주얼 웨스트 로스앤젤레스 산타 모니카
2307 South Wellesley Avenue, Los Angeles, CA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 72개 이용 후기 중 31개" "
평점 8 - 좋아요. 72개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 72개 이용 후기 중 10개" "
평점 4 - 별로예요. 72개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 72개 이용 후기 중 7개" "

7.6/10

청결 상태

7.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

taky

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
마당:정리정돈 전혀 안되어 있음. 창고느낌 객실:집안에 거미줄...세탁기안에 발매트 빤거 그대로..밥먹을 공간없음.->바닥에서 먹음,..싱크대사이즈->제공된 접시못닦을 정도로 비좁음 결론: 강 비추...익스피디아 예약 이후 최악
2017년 10월에 2박 숙박함

8/10 - 좋아요

May

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함

2/10 - 너무 별로예요

Kelly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't make the same mistake!
Honestly, don't even know where to start it took 3 hrs to get the entry access information from the owner and 4 phone calls 2 to hotel.com /2 owner...this place was posted as $89 a night and than you get slapped with $112 service fees/taxes-really it was $212 a night. I'm not one to complain but this place needs to spend some $ invest in some new furniture, linens and towel ! Unacceptable part was the BLACK MOLD all over the bathroom. The comforter had 3 huge stains right on top, 4 towels only (crappy towels, not matching)pillows with no pillow cases! The walls dirty, the fans thick dust, closet was so dusty wouldn't even put my stuff in it! Literally spider webs inside windows. The blinds literally fell on my friends head. Let's not forget the horrible headaches we all got from the giant 5G box (electromagnetic sickness)-seriously uncomfortable beds- couches with cushions from some other couch, dirt and filth baseboards! nice owner but this is not what worth it
2019년 5월에 1박 숙박함
답변 제공: TP 님, 2019년 5월 27일
Dear Kelly: thank you for taking the time to respond. There was a change in cleaning crew, which has since been remedied. The Time Warner Cable Router is a standard router they installed and no one has ever reported head aches from it. This complaint is so surprising and abnormal! We believe that Time Warner would have received FCC certification for any of their electronic devices. We sincerely suggest that if this has caused head aches, that this condition be properly evaluated by a trained physician. Good luck!

2/10 - 너무 별로예요

Thomas

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty and no parking.
2019년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태
2019년 4월에 1박 숙박함

2/10 - 너무 별로예요

Gabriele

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sauberkeit ist was anders
Für Leute ohne jegliche Ansprüche Couchbezüge und Matrazen im Wohnzimmer ekelhaft. Sauberkeit gleich null.Gute Preisleistungverhältis,gute Lage zu Fuss ist man in eine Stunde am Meer.Schöne Garten
2019년 3월에 3박 숙박함

10/10 - 훌륭해요

Paige

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy, home-like fee
The studio acted as the perfect homeaway from home for my roommates and I will we visited LA to go to NA LCS at Riot Games.
2019년 3월에 4박 숙박함
답변 제공: RP 님, 2019년 4월 13일
Thank you for your review. Great to know that the Studio was your perfect home away ! We look forward to hosting you again soon.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not staffed - apparently rarely visited by owner per neighbors. Unable to gain entry to property. Had to get another hotel on short notice.
2019년 2월에 2박 숙박함
답변 제공: RP 님, 2019년 4월 13일
thank you for your review. The check in instructions were sent by official Expedia Messaging center. The Expedia site also has our phone number to call. We wish you had called so we could facilitate your check-in. Please call us and we can discuss any possible resolution to your inconvenience.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great spot, not so great host
Great location, good set up (comfortable beds, kitchenette, bathroom). If you're not in the front house, parking is now a real issue. The only problem with this place is it's impossible to get in touch with anyone in management. The TV only works through Roku but there was no Roku remote. I tried to use my phone, but apparently the Roku is on a different wifi than the one they give you so you can't turn your phone into a remote. They will not call you back, they will not help at all with any questions past the info sheet you have to remember to ask for or they won't send it to you on how to get into the house, use the wifi, etc. Also, they will add a ridiculous amount on top of the advertised price. As such, it's really more an air bnb with no owner around or available for help than something you'd find on hotels.com
2019년 2월에 1박 숙박함

2/10 - 너무 별로예요

Luca 님, London

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The communication with the landlord is dreadful. He seemed to have a "pre-written" LOOOOONG reply to all his guests. He sent this LOOOOONG copy-paste reply to me, using a passcode to enter the property that it wasn't working anymore. When we get to the property, we could not get in, which in the end it turned to be a good thing, as the place is infested by mosquitos. So we founded a nice hotel to spend our 4 days in Los Angeles, with much better infra-structure and cheaper!!! Also he lied saying that there is parking space which HAS NOT! The only available space is for the front property, not for the annex.
2018년 4월에 3박 숙박함
답변 제공: MGMT 님, 2019년 2월 6일
Dear Luca: We are very sorry that you had a negative experience when you were unable to enter the property. The code is created for security has been working well for guests for several years now, especially allowing for late check in and preventing lost keys. We are surprised it didn't work. We wish you had notified us, especially since we had previously talked over the phone. We are easy to reach on the number listed. Regarding the long welcome information kit, Guests have consistently praised and have thanked us often for all the information we provide them as it contains information on nearby restaurants, grocery stores, etc. The mosquitoes issue could have been due to the weeks of unusual incessant rain in the LA area in general. But they were probably in the outside areas, as it appears that you did not enter the property. But please call us when you can. We can try to find ways to make it up for your experience.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 1월에 2박 숙박함
답변 제공: RP 님, 2019년 1월 7일
Thank you for staying with us. We look forward to hosting you again sometime soon!

6/10 - 괜찮아요

SM

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Great location. Property and furnishings not in great shape
2018년 12월에 6박 숙박함
답변 제공: RP 님, 2019년 1월 7일
Thank you for your stay and your comment about the location. Thank you for your time to provide feedback. We will work to take care of them! we look forward to hosting you again soon!

8/10 - 좋아요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location was excellent for visiting friends in the área. Very comfortable for 1 person, even 2. Walking distance to both Pico and Bundy for buses, restaurants, small businesses, banks, etc. Also walking distance to Expo/Bundy metro station, Nice, quiet neighborhood perfect for what I needed. Check in instructions are very clear and timely. Ron, the manager, answers all questions promptly. Good AC and heated bathroom is quite the luxury. I´ll certainly return when I visit the area again.
2018년 12월에 2박 숙박함
답변 제공: RP 님, 2018년 12월 29일
Thanks Monica for your feedback. We are glad you enjoyed the stay with us. We look forward to hosting you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

2018년 12월에 6박 숙박함
답변 제공: RP 님, 2018년 12월 29일
Thank you for your feedback. We look forward to hosting you again soon! Happy travels.

4/10 - 별로예요

Wanderer 님, San Francisco

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
As this is a shed-like building in the back of the property, i didn’t feel safe, despite the n
2018년 11월에 2박 숙박함

4/10 - 별로예요

Tommmy 님, San Francisco

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
I needed a door key code for this property. I had to get Travelocity involved to get a response from the hotel then the hotel finally emailed me the information I needed. As soon as I entered the property I tripped over a 4" rise in the floor level. The smoke detector battery was missing. Local Fire and Safety Codes require every room for rent to be equipped with a working smoke detector - This property is in violation of these Codes. TV - Not worth watching with the ROKU/Sling TV setup they have. Why not have a Terrestrial Off The Air HD TV antenna set up so you could watch Network TV, Weather and Sports? And that is free for the owner. I missed the LA Dodgers Baseball World Series Playoff. Wi-Fi - They offered 2 sources. The strong signal had no connectivity to the Internet. The signal which had Internet connectivity was so weak it was not worth using. I ended up using my iPhone as a hot-spot - At MY expense. Air Conditioning - Did not work. It comes on every 10 minutes and runs exactly 16 seconds then shuts off. Ice Maker - Did not work. It seems like it is not connected to the water supply. Dimming lights - There are 5 bulbs on the main circuit - 4 bulbs would dim, but the 5TH bulb remains at full illumination. Go Figure! On the plus side the property was clean and quiet, and the beds were very comfortable. A little more attention to details on the owner's part would make this a great place to stay.
2018년 10월에 2박 숙박함
답변 제공: RP 님, 2018년 12월 10일
Hi Tommy: We had sent the door key code and House information with Expedia messaging center. We are not sure why it did not reach you in time. Regarding the smoke detector battery, the Previous guest had removed the battery and smoked in the room. Our Cleaners were able to clean and remove the odor, but they did not have a ladder handy to place the battery before your arrival time. We have since fixed the other issues you have mentioned. Thank you very much for taking the time for your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was okay and served my purpose. Loved laundry! And the location.
2018년 10월에 3박 숙박함
답변 제공: JEWEL management 님, 2018년 10월 13일
Hello: Thank you for your review. Glad you loved the laundry. We tried to make many amenities available at home, so guests would have extra available time to enjoy their stay. We look forward to hosting you again sometime soon!

8/10 - 좋아요

Sergio

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2018년 9월에 4박 숙박함
답변 제공: JEWEL management 님, 2018년 10월 2일
Thanks Sergio for your feedback. We were happy to host you. We look forward to hosting you soon in the future!

4/10 - 별로예요

shownomi 님, TOYOTA-SHI,AICHI PREF.,471-0855 JAPAN

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
閑静な住宅街の中の家
洗濯機が壊れていて脱水ができない。乾燥機には大量の生乾きのタオルが入っていた。 トイレがつまった。 寝室のドアが閉まらない。電球が切れそう。 シャワーのコックが硬い。
2018년 9월에 4박 숙박함
답변 제공: JEWEL management 님, 2018년 9월 24일
Hi Shownomi: The toilets are low-flow toilets to preserve Water in California. Press & hold for full flush. The bulbs are LED again to preserve electricity per California Power guidelines. They may flicker for a few seconds when turned on, but will stay on after. The washing machine is electronic and the spin cycle has a timer, if not adjusted, it will have to be restarted. I will include all this in the information so it is clearer. Regarding the towel in the dryer, I checked with the Cleaners. we are sorry, it is possible that a towel may have been missed in the dryer. We wash extra towels and store for our guests. Thanks for your feedback and for staying with us !

6/10 - 괜찮아요

Paul

Nothing special, and a bit depressing.
So let me start by saying google maps will totally lead you to another street with exactly the same name a few miles away. That's really annoying, so beware! So this little property is a guest cottage in the back of somebody's house in a typical kind of rundown L.A. neighborhood wedged between freeways. Yes there's an outdoor area with a barbecue and some chairs and a table or whatever. They strung some Christmas lights up, kind of sad. There's trash and recycling bins and cobwebs and an old car parked in the driveway and well, stuff like that. No offense it's just not a high quality kind of adventure. Fine if you're a more casual type, and I am provided it's the right casual, and this ain't. Also, it's not within walking distance of the beach, but of course being in walking distance to anything in LA is a long shot. So yeah I do love Santa Monica but basically, I'd stay elsewhere.
2018년 6월에 2박 숙박함
답변 제공: JEWEL management 님, 2018년 9월 24일
Dear Paul: We try to provide a Garden/Green atmosphere, which is hard to find in LA. There are four tall trees in the property providing a lot of shade. So, there is a rustic look outside (leaves, yard debris bins, etc.), but contrasted with modern updated interiors. The lights zig zaging the patio are garden lights, which provide sufficient lighting to sit at the Patio table but also reducing glare in the eyes. The property is not advertised as walking distance to the beach, but rather a short driving distance. There are several properties right at the beach, but are 4 times more expensive. We try to offer as much value for the moderate pricing. Regarding parking, we have obtained Parking Permit Allocation from LA city and are providing parking permits to our Studio guests. Thank you for your feedback. This is what helps us improve continuously!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The LA Jewel
Comfortable, quiet and simple. Parking was not hard to get and we will be back. We enjoyed the cleanliness and the simplicity of the stay.
2018년 8월에 3박 숙박함
답변 제공: JEWEL management 님, 2018년 9월 24일
We are so glad you had a good stay at LA JEWEL. Thank you for your feedback. We appreciate it. We look forward to hosting you again soon in the future !!

10/10 - 훌륭해요

adriana 님, montevideo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely studio near the beach
I stayed with my husband and daughter at the studio for 6 nights. We love it! The house has good beds, big fridge laundry and everything to make your stay comfortable We also used the barbaque To improve: WiFi- signal at the studio is very poor.
2018년 7월에 6박 숙박함
답변 제공: JEWEL management 님, 2018년 9월 24일
Hi Adriana: We are glad to hear you loved your stay. Thank you for your feedback. We look forward to hosting you again in the near future!

6/10 - 괜찮아요

Kirk

별로예요: 청결 상태
OK-ish
Great neighborhood, and great pictures. However place was not clean, not well organized, and not as nice as the pictures represent. Overall, not terrible, but still far from advertised.
2018년 8월에 2박 숙박함

2/10 - 너무 별로예요

jeffery 님, california

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very poor and misrepresented.
the photo in the website is not the same as the property and the ad for the property says free parking but after renting you will get an email that its a bungalow at the back and you cant go on the drive way and you cant park as well. you have to go to the side street to park the vehicle and the ad says premium bedding but in fact its a very uncomfortable piece of foam on springs so its quiet uncomfortable. pillows are bad as well. the floor is dirty and non carpeted so you cannot roam around bare footed.
2018년 7월에 1박 숙박함
답변 제공: JEWEL management 님, 2018년 9월 26일
Hi Jeffrey: First thank you for your feedback. it helped us focus and get things remedied. We have started issuing Parking Permits for Studio guests, so they can park right outside the property! During your stay, our Cleaner had emergency surgery and we had to find a alternate cleaner quickly. Now our Regular cleaner is back and cleaning is done well. We also have put in measures to get the photos post cleaning so there is oversight. Some people don't like foam bed. But most people had given us positive reviews about the bed in the past. If you would like to have an amount refunded for your inconvenience, please contact us. Thanks again for your detailed review!

6/10 - 괜찮아요

IFEN 님, LA

좋아요: 청결 상태
별로예요: 객실의 편안함
空間狹窄,預定兩大兩小的民宿,應該是只有床位符合標準
2018년 7월에 4박 숙박함

4/10 - 별로예요

G-Go 님, Sydney, Australia

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Lack of space, not quite Santa Monica
Lack of space for more than 2 people, beds are too big for the place and extremely noisy. The place is close to Santa Monica, 3 metro stations away. Backyard, BBQ conditions very poor, terrible chairs to sit on, no grass. Possibly OK for younger travellers looking for a budget, however still expensive for what it offers.
2018년 7월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely perfect location and size, thank you! Will probably be back, would definitely like the separate info to contact for friends.
2018년 6월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible stay. Please read these warnings.
I think it would be great to stay in the house. Here are the issues we had with being in the back. 1. The photos border on fraud, making the room look like there's space to move. This is a room that should have 1 bed, not 2. 2. There wasn't enough cutlery. 3. There weren't enough dishes. 4. There weren't enough towels, and the ones present were old and dingy. 5. The A/C until was inadequate, so the room was always muggy. 6. The linens were still in the dryer when we got there. 7. The area outside the entry was filthy, but the photos make it look like you can have people over for barbecues. 8. People in the back are not allowed to park there, not even on the street in front of the house. You are relegated to a side street that isn't even adjacent. You do get the parking privilege to load and unload, though. 9. We were scrambling to be out by 11 because we were cleaning it up a little. My husband closed the door at 11:05 just as the cleaning crew pulled up to block our exit. A little punishment for not leaving soon enough? The kids and I were in the driveway with the open-trunked car, too, so that move seemed quite unnecessary. 10. We forgot to log out of Netflix, and no one logged us out. People continued to watch with our account. It should be standard for all Netflix-enabled properties to double-check for guest logout, understanding the possible chaos of the checkout process. Our whole trip was negatively affected by this rental.
2018년 6월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Interesting place
One of the worst communicators on our entire trip to So. California. We had to reach out to the owner MULTIPLE times before he FINALLY sent us our check-in information just prior to arrival. It caused unnecessary stress for us while on vacation.
2018년 6월에 2박 숙박함

8/10 - 좋아요

Pierre

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Nice little house in Santa Monica
I needed an inexpensive place to stay in Santa Monica, CA for one night. When I searched the hotels.com I found a special rate of $99. After entering my cc info I was shocked to see a total of $213. Buried in the fine print is a tax fee of $113. Worst part... it was non refundable! After using Hotels.com for many years I was very disappointed with their lack of clearly posting their “Special Rates.”
2018년 6월에 1박 숙박함
답변 제공: RP 님, 2018년 6월 18일
Hi Pierre: I was informed by Expedia that the Fees and Total charges for the stay are shown clearly before a Guest decides to make a payment, just so that there are no surprises for the Guest. If you didn't see the total before you decided to make the payment, please inform Expedia or us directly. Kind Regards

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty & uncomfortable
1. The picture shows the main house but the property is in the backyard 2. When we entered the room, the bed was not done. Looks like someone before slept and then left and no cleaning was done. 3. Trash was not cleared in the kitchen and restroom. 4. The bed is extremely soft and you sink in and your back hurts the next day. Highly recommend to look for a different place so your trip stays memorable.
2018년 5월에 2박 숙박함

10/10 - 훌륭해요

Aja'

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
JEWEL is an absolute jewel! I thoroughly enjoyed my stay, as it is an oasis. The location was perfect, as it is conveniently located near Santa Monica and close to shops. I will most certainly return. Thank you for a beautiful stay JEWEL.
2018년 5월에 1박 숙박함
답변 제공: JEWEL management 님, 2018년 10월 8일
Hi Aja: Thank you for your response and for choosing to stay with us. We are so glad to hear you had an enjoyable stay. Thank you for your review. We look forward to hosting you again in the near future! Sincerely

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Watch out
This "hotel" does not fit everyone. Well situated but beware of the strong cancellation policy. A simple gardenhouse in a not so well taken care of garden was our first impression. For more than 2 persons, the space will be to small. Only a small table with two tablechairs. The kitchen was poorly equiped, with a bad stove and only one saucepan for cooking. No teaspoons and dinnerknifes or slicers and more.. Only two tumblers, 2 koffecups and so on. The beds were creaky and slips in the frontdoor. We had to take care of laundry from the former guest and was asked to wash our bedding before leaving. We will not return to this accommodation.
답변 제공: JEWEL management 님, 2018년 10월 8일
Hello: thank you for your review. this helps us improve. We have since the kitchen with a new Full Set of Cutlery, Glasses and Coffee mugs. Please note that Laundry in the washer is optional, at guests' convenience. Thanks for staying with us. We wish your stay could have been better with us. Sincerely

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place!
We stayed here while on a college tour trip. This place was perfect for our family. Quiet neighborhood, Walking distance to several restaurants, and very comfortable beds. Would definitely recommend staying here and look forward to staying here again if we come back to visit.
답변 제공: JEWEL management 님, 2018년 10월 8일
Thanks so much for your review and for choosing to stay with us. We look forward to hosting you again soon in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ein kleines, nettes und gut eingerichtetes Appartement. Wir haben uns sehr wohl gefühlt.
2018년 3월에 2박 숙박함
답변 제공: RP 님, 2018년 6월 1일
Thank you for your feedback and letting us know you liked our Studio. We hope to host you again soon! Sincerely, Management

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hidden Gem
A little hidden gem! I had an early doctors appointment down the road and this was the perfect location. The owner was very nice and helpful. I felt very safe and the room was clean and well maintained. It has a little kitchen, bathroom, even a washer/dryer. Will definitely be staying again when I need to be in LA!
2018년 2월에 1박 숙박함
답변 제공: RP 님, 2018년 3월 22일
Thank you for your feedback. We are happy you had a good time staying at our JEWEL West LA/Santa Monica. We look forward to hosting you again sometime soon!

4/10 - 별로예요

S 님, Canada

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing :(
We were really excited to stay here because the reviews were so good. The directions sent in an email were really good and we arrived super late with no problem to enter. We stayed in the back yard bungalow, not the main house. When we walked inside we were greeted with a very strong mildew smell. The bathroom was very old ,not clean and the shower spewed water all over the floor. There was laundry left in the dryer even. I am very disappointed with this accommodation.
2018년 2월에 2박 숙박함
답변 제공: RP 님, 2018년 6월 1일
Hi S: Thank you for your review. We are sorry that when the new shower curtain was installed, it was not installed properly. This issue has since been rectified. Also, the bathroom has been scrubbed clean and the air conditioner filter cleaned. Thank you for bringing these issues to our attention. Sincerely, Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's a great place if travelling with family. You have a nice little home of your own just like at home. Just a few things to note that we did not like: the WiFi was slow. The washmachine did not clean well. (I tried all the settings).
2018년 1월에 3박 숙박함
답변 제공: RP 님, 2018년 2월 12일
Thank you for your feedback. It is great to know that our home felt just like yours. a home away from home !. Regarding WiFi, we are paying for High Speed Internet, we will follow up with the cable company to fix the speeds. Regarding the washing machine, we have called a technician to fix that as well. Again, thank you for your candid feedback! This helps us know what we are doing well and where we need to improve !

10/10 - 훌륭해요

Penny 님, Seattle, WA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely house, lovely neighborhood
The house was exactly as described and pictured. Ron was immediately available by phone, cheerful, and helpful. Excellent value.
2018년 1월에 2박 숙박함
답변 제공: Ron 님, 2018년 1월 23일
Thanks Penny for your Review. Glad to hear you loved the house. Do keep us in mind for a future LA trip, and feel free to refer us to others. regards, Ron

4/10 - 별로예요

Doreen 님, Sydney Australia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Be Aware No Parking For Rear Studio Accommodation
We left Australia 3 weeks earlier and no access to Emails after leaving Australia. However information regarding entry into the property and parking should have been sent as soon as full payment was made. We arrived at the property and were unable to get in contact with the owner. After contacting Expedia the eventually were able to read me the Emails ( Expedia were exceptional in their help) It took us 2 hours before we entered the property. We were not aware we could not use the driveway, this is only allocated to the front house, parking for rear was street parking but not the street the property was located. Unable to park in driveway we parked in front of the property at 12pm and received a $68 fine at 5.30am as we didn't see the restrictions. The property had so much debris on the entrance porch no one had taken the time to sweep. The air-conditioner in the living area had been turned off at the power point behind the TV we were unaware as the remote didn't work due to this so we spent a couple of uncomfortable nights before we saw this. There was food rubbish left in the kitchen bin. There was no knives and very little eating crockery. No frying pan for the BBQ and a strong smell of gas when the BBQ was turned on. I did think the washer and dryer combination was a great idea and worked well. If we come to LA again I will have to consider the front house only.
2018년 1월에 4박 숙박함
답변 제공: Ron 님, 2018년 1월 16일
Dear Doreen: We realize it is upsetting receiving a parking ticket. Most all Big cities and Metro areas in USA have parking regulations. Parking signs are clearly posted on the Street itself for anyone to see. We are sorry you did not see the parking restrictions. We tried to help with information about LA City Parking Violations Bureau, but we were also disappointed that they declined to drop the parking fines even for Out of country visitors. Regarding Hotel information and parking, we had sent the instructions several weeks before your arrival date. The Expedia Guest Conversations still have a record of that. Guests shutting down emails several weeks before travel is something we have never faced before. We will update our processes to include this possibility in the future. We have also called Expedia and requested Website changes to show an indicator that the Guest has seen the Conversation. They said they would include that as part of their continuous website upgrades. We thank you for taking the time to provide the feedback, which is very critical in us continuously striving to improve our customer experience. much regards, Ron

10/10 - 훌륭해요

anso 님, dana point

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and quiet studio
Good location, quiet and safe neighborhood, very clean bungalow.
2018년 1월에 3박 숙박함
답변 제공: Ron 님, 2018년 1월 18일
Thank you for your feedback. We look forward to hosting you again!

10/10 - 훌륭해요

Ryan 님, phoenix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just what was needed
The sace was convient, private, had good instructions and a good value. I’d gladly stay again.
2017년 11월에 1박 숙박함
답변 제공: RP 님, 2017년 12월 18일
Thank you for your Review and for choosing to stay with us. We look forward to hosing you again in the near future!

6/10 - 괜찮아요

Marie 님, Kelowna BC

Not a hotel but a studio behind a house
This is not a hotel but more like an Airbnb place. it is a separate building behind a house about 20 minutes from the beach, It is a 5 minutes walk to the new Metro line and for $1.75 you can go anywhere in LA. The room is small with a kitchen, 2 queen beds, a table. Kitchen has a full-size frig/freezer,microwave, DW and some dishes. Parking is on the side streets. There is no staff
2017년 11월에 2박 숙박함
답변 제공: RP 님, 2017년 12월 18일
Hi Marie: Thank you for your Review and choosing to stay with us. We look forward to an opportunity to host you again. Yes, we were fortunate that they build the Metro line very close to the house. It was a pleasant surprise when they announced it! :)

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bof
Personne pour pus attendre et vous remettre les clés, on a dû attendre longtemps avant que quelqu’un nous rappel
2017년 10월에 1박 숙박함
Hello: Thank you very much for your stay and providing inputs. We had sent the check-in and lock box details through the Expedia site. We are sorry the information didn't reach you. Perhaps your booking was on another website. I will inquire with Expedia why the message did not reach you and try to have a resolution. Sincerely, Ron

8/10 - 좋아요

mJ 님, palm springs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room, clean big enough for 1 or 2 people. The mattress was a little on the firm side for my liking and squeeked everytime I moved. Parking was difficult to locate, as the driveway is only available for the front house. On check-oit day the people in front house blocked the exit throigh the driveway so it made it a little difficult to load my own luggage and belongings. Has a spacious patio with BBQ available. The patio is shared with the front house and on the last night the people staying at the front house had a party with 10+ guests and were incredibly noisy and every single noise could be heard in my room. Overall the room was nicely kept and was more comfortable than a hotel room would have been.
2017년 10월에 4박 숙박함
답변 제공: RP 님, 2017년 12월 18일
Hi mJ: Thank you for your Review. We are sorry that the front house guests were noisy. We had provided clear instructions to keep the sound level low due to the house being in a residential area. We will take steps to avoid this issue in the future. Regards,

8/10 - 좋아요

Oscar

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great little cottage behind the main house, the driveway is a bit dark and needs motion lighting Parking is an issue, Place was nice and cozy. Way too many instructions and they want you to do their laundry when you leave is a bit too much.. but overall OK.
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

mingjian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
a very nice house-style hotel with kitchen, very convient address
2017년 9월에 3박 숙박함
thank you for your review and for choosing to stay with us!

10/10 - 훌륭해요

Carmella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A jewel for sure.
Great location and very pleasant stay. I would stay again.
2017년 10월에 2박 숙박함

10/10 - 훌륭해요

Dan 님, Santa Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
amazingly comfortable!
I loved every part of the stay there!
2017년 9월에 3박 숙박함