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라 퀸타 인 & 스위트 바이 윈덤 플랜테이션 - 사우스웨스트 6번가 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1793개 이용 후기 중 680개" "
평점 8 - 좋아요. 1793개 이용 후기 중 508개" "
평점 6 - 괜찮아요. 1793개 이용 후기 중 281개" "
평점 4 - 별로예요. 1793개 이용 후기 중 161개" "
평점 2 - 너무 별로예요. 1793개 이용 후기 중 163개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Renae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location. 5 min walk to Broward mall and target.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Sandy 님, Plantation

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good grief! I entered the lobby to check in and the woman at the front desk told me she would be right back - then she walked away!!! She did what she needed to do, and then came back after three - five minutes or so. You might say, "well, it was only a few minutes", but my question is, "why the hell did she walk away from me when I was checking in?" That's ridiculous! Some customer service training is needed at the front desk. The fire alarm went off the next day sometime around 6am. It appeared as though the smoke was coming from the breakfast area, so perhaps someones waffle or bagel was burning. It was an inconvenience, since I had to move my 92-year-old mother the following day and sleeping soundly was imperative. One of the lights was out in the room. You could see the hole in the wall where multiple attempts had been made to affix the toilet paper roll holder into the wall. The holder came off while I was there. It sounded like toilets were flushing and showers were being turned on and off all night long. I finally realized that it was the toilet in the room that was running all night. Water wasn't pooling in the bowl, but the toilet was running all night. Flappers don't cost that much, BTW. I liked the size of the room since I had plenty of room to stretch out.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Sherilyn Elease

출장 여행, 가족 여행
별로예요: 편의 시설/서비스
The property was sufficient for my purpose.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Mark

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Sink backed up and not fixed. Light bulb out and not fixed. Front desk stated it would be ASAP. 12 hours later nothing corrected
2024년 4월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 16일
We appreciate your feedback. I’m sorry that your experience didn’t match our standards of hospitality. We try to consistently provide the best amenities and service, and we missed making this happen for you. We will share this feedback with our team as a training opportunity to prevent this from happening again.

8/10 - 좋아요

Federico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sherdon

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. Checking in was quick and easy. Staff was nice and friendly.
2024년 4월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 16일
Thank you for the kind rating. Your support means the world to us. We appreciate your support, and we’re thankful for your business.

10/10 - 훌륭해요

Toi

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice loved it
2024년 4월에 3박 숙박함

8/10 - 좋아요

Deon

별로예요: 숙박 시설 상태 및 시설
People smoking on my floor
2024년 4월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 16일
Our property is under new management and ownership, and your review allows us to pinpoint the exact issues that we need to address. This review has been forwarded to ownership as well as our staff for training purposes.

4/10 - 별로예요

Ines

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property needs to be updated. I think they may be in the process but there were significant issues for us. The room had a musty odor upon arrival. This we find typical of FL hotel properties that have carpet in the rooms. The bathroom had water all over the floor and the wall seemed to be stained with either excrement or vomit. The free breakfast area was typically a mess with food particles all over, cold items (like scrambled eggs) and the hot water from the machine was ice cold. The staff was sometimes nice and said hello and others grumbled as they passed. On the whole, the coffee was generally good.
2024년 4월에 4박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 10일
Thank you for sharing your concerns about our property. Our property has changed management and ownership as of the start of the year. We pride ourselves on taking on any complaints that our guest brings to our attention, anything mentioned is used to better the hotel. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements.

6/10 - 괜찮아요

Gisele

연인과의 여행
별로예요: 청결 상태
Could be much cleaner, hair in shower, big dust bunnies in sight, thing could be old butnever any reason to be dirty.
2024년 4월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 10일
I appreciate you taking the time to share your experience with me. Our property is under new management as of the start of the year, we are working diligently to improve the property as the months progress. I look forward to serving you in the future.

8/10 - 좋아요

Danielle Natasha

아이를 동반한 가족 여행
좋아요: 청결 상태
Nikki at the front desk was very helpful and friendly at check in
2024년 4월에 3박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 10일
Thank you for leabving this review, I will make sure to pass this review over to Nikki!

4/10 - 별로예요

André

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The price is too high for this hotel. My room was not clean (there were empty bottles and trash from other people still under the sofa, dirt in the corners of the room, the linen smelled like old food, the walls of the bathroom were dirty). Also, the bed was completely worn out. The carpet in the hallways was disgusting and full of stains, there was garbage in the stairwell. I do not recommend this hotel and will not stay there again.
2024년 3월에 3박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 10일
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your visit with us fell short of expectations. . I do appreciate your providing this information, this will be submitted to our owners and staff to ensure these issues are resolved. Our property has changed management and ownership as of the start of the year. We pride ourselves on taking on any complaints that our guest brings to our attention, anything mentioned is used to better the hotel.

10/10 - 훌륭해요

Robin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The handicap room was phenomenal. Staying again next year
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 10일
We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests; our property is under new management as of the start of the year we will be updating our property over the following months and hope to have you back as a guest.

10/10 - 훌륭해요

Ursula

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well kept property clean smell nice. The staff was very helpful, friendly, pleasant. Would definitely recommend this location.
2024년 3월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you for a perfect score! We do appreciate your feedback. Our property has new ownership and management as of the beginning of the year. We will be enhancing the property over the next given months! Please feel free to visit us very soon.

4/10 - 별로예요

Monique

단체 여행
Roaches and a spider was in my room...a front desk staff was very rude cause i asked how to get wifi ..she abruptly interrupted me after i said i couldnt get on...n said come downstairs...she should not be dealing with customers at all...the lady who checked me in however was very nice and accommodating
2024년 3월에 3박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you, Monique, for your response. I will surely pass this review over to my front desk staff. Laquinta Plantation is under new management as of the start of the year. We are retraining all staff to ensure a better property.

2/10 - 너무 별로예요

Alicia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you so much for leaving a review. Laquinta Plantation is under new management as of the start of the year and will be making many changes to the property over the next few months. We hope to see you very soon!

6/10 - 괜찮아요

Terrance

가족 여행
I paid around 200 dollars a night for the hotel and it was giving 100 dollars a night in terms of cleanliness. The staff was nice and friendly but it was dark damp and needs to be cleaned/ revamped. We dealt with it because we were only staying for one night but if we were staying for multiple nights this hotel isn’t one I would recommend.
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you for your review. Laquinta Plantation is under new management as of the start of the year. We will be upgrading our property and amenities, so we do hope that you will come and stay again

2/10 - 너무 별로예요

Kimberly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was scheduled to stay two nights. First room had leftover needles from previous tenant. Odor was awful. Room was filthy. Door was not secure due to door being broken into multiple times. Asked to move to different room. Not much better. Used a chair to block door for safety. Checked out first thing next morning and went to another hotel.
2023년 12월에 3박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you, for your response. I will surely pass this review over to my front desk staff. Laquinta Plantation is under new management as of the start of the year. We are retraining all staff to ensure a better property. I do apologize that you had these issues during your stay, I will ensure to pass this information over to housekeeping and ownership.

8/10 - 좋아요

Mark

Everything was just fine
2024년 3월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you Mark for your review. Thank you, for your response. I will surely pass this review over to my front desk staff. Laquinta Plantation is under new management as of the start of the year. We are retraining all staff to ensure a better property.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ok
2024년 3월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you, David We do appreciate your feedback. Our property has new ownership and management as of the beginning of the year. Your response allows us to point out the exact issues we need to work toward. Our property will be upgrading all rooms, and amenities. This will include upgrading TV's and AC units. We do hope to see you again very soon that you can experience these changes!

10/10 - 훌륭해요

Melissa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was easy to find and no problem finding parking. The reception lady was friendly and everything went smoothly.
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you, Melissa, for the great review. We hope to see you again very soon!

6/10 - 괜찮아요

Darren 님, Bedford

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms were ok but bath rooms need upgrading. Elevator broken and not working while there . Breakfast was great and otherwise clean buidling
2024년 3월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
We do appreciate your feedback. Our property has new ownership and management as of the beginning of the year. Your response allows us to point out the exact issues we need to work toward. Our property will be upgrading all rooms, and amenities. This will include upgrading TV's and AC units. We do hope to see you again very soon that you can experience these changes!

4/10 - 별로예요

Tabitha

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs major renovating the coat does not equal the value . It’s better than expected , however the actual building is very very old and run down . The staff had the room very nice and clean , that is well deserved and they should be recognized for that :) .
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you, Tabitha, We do appreciate you staying with us. Our property is under new management and ownership, and your review allows us to pinpoint the exact issues that we need to address. This review has been forwarded to ownership as well as our staff for training purposes.

8/10 - 좋아요

KYMBERLEE

2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you Kymberlee, Laquinta Plantation is under new management and ownership as of the start of the year. We will be making many changes to the property over the next few months, including upgrading our amenities and items in the rooms.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness, quiet, nice breakfast, plenty of parking
2024년 3월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you, Robert, We appreciate your business and kind words. Heads up our property will be upgrading rooms and amenities over the next few months. Please come and visit us soon.

4/10 - 별로예요

DAVID

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Basic property… too expensive
2024년 3월에 8박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 3일
Thank you, David,I will forward this review to our staff. We do hope to see you again soon, so that you can experience the changes we will be making over the next few months.

2/10 - 너무 별로예요

Mario 님, cuenca

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
El asensor estaba danado.. las mesas del sesayuno sucias siempre El personal de mal humor Viajamos con dos ninos pequenos de 4 y 2 años y nadie te ayuda en nada
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Our property is under new management and ownership, and your review allows us to pinpoint the exact issues that we need to address. This review has been forwarded to ownership as well as our staff for training purposes.

6/10 - 괜찮아요

Sue

가족 여행
Npne
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
We would like to take this opportunity to apologize for your experience as a guest of our Laquinta Plantation. We appreciate the time that you took to bring this matter to our attention and assure you that the matter will be looked into. Thank you for choosing our property and we hope to see you again.

8/10 - 좋아요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you, Arthur, for the high rating. We do appreciate your feedback. Our property has new ownership and management as of the beginning of the year. We will be enhancing the property over the next given months! Please feel free to visit us very soon.

10/10 - 훌륭해요

barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful. Except the noise level next-door. I didn’t wanna complain but the dog park for a little bit and then there was a lot of loud talking and then the gentleman was making some weird noises. I don’t know if it was a breathing issue until about 11 PM when I think he fell asleep. It was just a little bit of on and off stuff, and I certainly didn’t wanna move. I was very comfortable.
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
We do apologize that you had issues with noise during your stay. I will pass this information over to our front desk and staff to make sure a situation like this is handled quickly. Thank you for the high rating and visiting us here at Laquinta Plantation.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
We appreciate your choice to stay with us and for sharing your thoughts through a high rating. Your feedback is important to us, and we're glad you had a good experience.

4/10 - 별로예요

Matthew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unfriendly staff, malfunctioning equipment and filthy room and bathroom
2024년 3월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you for the response , I will make sure to pass this information on to our staff for training purposes. We will be upgrading our breakfast menu very soon, and we appreciate your feedback.

10/10 - 훌륭해요

Yanisleyvis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 5-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

8/10 - 좋아요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice (Average)
2024년 3월에 3박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
With so many great places to choose from, it’s an honor that you decided to give us a try here at Laquinta Planation. We look forward to seeing you again soon.

6/10 - 괜찮아요

marelis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Too muvh dirty, bathroom horrible, matress omg
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you so much for leaving a review. Laquinta Plantation is under new management as of the start of the year and will be making many changes to the property over the next few months. We hope to see you very soon!

2/10 - 너무 별로예요

Ronel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the worst hotels I been too. I had to wait an extra 2 hours to check in because the front desk told me the cleaning people didn't clean the room but labeled the rooms of being cleaned. The bathroom was dirty and had dead roaches on the wall and had roaches crawling on my bed. This was the worst hotel I ever stayed in and wish I could get my money back
2024년 3월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your visit with us fell short of expectations. Our property is under new management and owners. We are actively working on upgrading our property including upgrading breakfast, re-training all staff and items in rooms such as larger Televisions. We have already started making changes and will be making more over the next months. We hope to have you as a guest again to witness these differences.

10/10 - 훌륭해요

Earl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you for sharing your rating. The best compliment we can receive is to earn your business again. So, please consider Laquinta Plantation again on your next trip!

10/10 - 훌륭해요

Robyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proximity to shopping mall with a great food court and a target, all within walking distance
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests; our property is under new management as of the start of the year we will be updating our property over the following months and hope to have you back as a guest.

8/10 - 좋아요

Sami

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy in and out, Nice breakfast, Clean and aerated room.
2024년 2월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you, for giving you the opportunity to serve you and your family. We take pride in satisfying our guests.

2/10 - 너무 별로예요

Andrea

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing was unique the property. I booked the wrong location and it was just awful. People were up at 4am arguing for about 3 hours. I called the front desk and was asked which room it was. I knew the entire floor heard.
2024년 3월에 3박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you for sharing your concerns about our property. Our property has changed management and ownership as of the start of the year. We pride ourselves on taking on any complaints that our guest brings to our attention, anything mentioned is used to better the hotel. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful

6/10 - 괜찮아요

Sashalee

별로예요: 청결 상태
Ok
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Our property is under new management and ownership, and your review allows us to pinpoint the exact issues that we need to address. This review has been forwarded to ownership as well as our staff for training purposes. We sincerely appreciate you staying with us and sharing your feedback, we do take pride in correcting any issues and satisfying our guest. Over the next few months, we will be making many changes to our property and staff and do hope to see you again in the near future.

6/10 - 괜찮아요

Coreen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The first room the TV did not work. 420 Second room 422 toilet did not flush.
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you for the feedback, Our property is under new management and ownership, and your review allows us to pinpoint the exact issues that we need to address. This review has been forwarded to ownership as well as our staff for training purposes.

2/10 - 너무 별로예요

John 님, St. Petersburg

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room had three lights which did not work. The tv sound did not work and they ran out of eggs at 7am for breakfast. The lady at the desk did not care. Won’t stay there again.
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
I appreciate you taking the time to share your experience with me. Our property is under new management as of the start of the year, we are working diligently to improve the property as the months progress. I look forward to serving you in the future.

8/10 - 좋아요

Muriel 님, Charlottesville

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests; our property is under new management as of the start of the year we will be updating our property over the following months and hope to have you back as a guest.

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good breakfast clean rooms quiet thank you easy check in and out
2024년 2월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you for sharing your rating. The best compliment we can receive is to earn your business again. So, please consider Laquinta Plantation again on your next trip!

6/10 - 괜찮아요

Benson

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked 2 rooms with 2 double size beds for 8 people. Without even informed, they gave us 2 rooms with a queen size bed. There is a sofa bed in each room but without pillow, blanket and bed sheet. 3 persons ended up sleeping on un-prepared sofa beds!
2024년 2월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you, for the feedback, we hope the next time we see you we can raise your rating. Our property is at the start of making changes to our property and would love for you to come back to experience the difference. This review will be forwarded to our staff to guarantee that these issues will not take place again. Our property is under new management and owners. We are actively working on upgrading our property.

10/10 - 훌륭해요

Pete

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Much better than I expected.
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
We appreciate your feedback. I’m sorry that your experience didn’t match our standards of hospitality. We try to consistently provide the best amenities and service, and we missed making this happen for you. We will share this feedback with our team as a training opportunity to prevent this from happening again.

8/10 - 좋아요

Tom

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
A nice room for decent price. There is a large mall and restaurants within walking distance. The property seemed a little bit dated, but fairly clean. The bed was very stiff, which I don't like.
2024년 3월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your visit with us fell short of expectations in certain areas. I also want to thank you for giving us a chance to make things right.

8/10 - 좋아요

Jessica

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
My room had roaches
2024년 3월에 1박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you for the feedback, Our property is under new management and ownership, and your review allows us to pinpoint the exact issues that we need to address. This review has been forwarded to ownership as well as our staff for training purposes. I will also due an internal investigation on the issues you faced during your stay.

6/10 - 괜찮아요

Bayley

2024년 3월에 2박 숙박함
답변 제공: Shakeria Young 님, 2024년 4월 4일
Thank you for your review. Our property has changed management and ownership as of the start of the year. We pride ourselves on taking on any complaints that our guest brings to our attention, anything mentioned is used to better the hotel. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better. improve our service to you.