Hi there and thanks for giving us some feedback! We greatly apreciate it - would you mind letting me know which apartment you stayed in, or a name for your booking so as we can look into why this problem arose? Kind regards, Coby Hotel Manager

Thank you for your review - we appreciate the constructive critisism and receiving notice about the mentioned maintenance issues; we rely on our guests to give us feedback about any loose taps and fittings that we are not aware of until we are told, so thank you for giving us the chance to correct these issues for the next guests :) The one bedroom apartments have only the need for one airconditioner - living in the building myself in a one bedroom apartment it takes only a few minutes to have the entire apartment cool by turning the aircon on but we are sorry that the leak happened out of the blue when we were also booked out for R&B Friday's and could not relocate you to another room as we normally would have done. We may think about supplying more blankets and packs of tissues to the apartments in the future so thank you for the suggestion :) We hope that you were still able to enjoy your time here and thank you again for leaving some feedback :) Kind regards, Coby Hotel manager

Thank you Nick! You are welcome back any time it was great to have you stay :) Kind regards, Coby Hotel Manager

Thank you Scott! We appreciate your feedback greatly!! Have a wonderful day and we hope to welcome you back again :) Kind regards, Coby

Thank you so much for your lovely review! We hope to be able to welcome you back again :) Kind regards, Coby

Thank you very much for your review Terence! We appreciate you taking the time to give us some feedback :) Have a great day! Kind regards, Coby

THANK YOU! We greatly appreciate you having taken the time to review us :) Kind regards, Coby Hotel Manager

Thank you for your review, it is greatly appreciated :) Glad you enjoyed your stay! Kind regards, Coby Hotel Manager

Thank you for a great score!

Hi there! Thanks so much for taking the time to leave us a review :) I am really happy to know you enjoyed the apartment and the location - I live here myself and I believe it's the best location in Brisbane to be situated! In regards to the parking issue, I assume that you arrived outside of office hours - if parking was not requested prior to arrival, it makes it a bit hard to organise this, but when I am informed by the after hours team that someone forgot to organise parking, I do my best to sort it out for them - I wish I had of known that you needed parking! When you say" issue", do you mean that you did pay the $25 one-off parking fee to use the parking but then there was a problem with our car-park, which is managed through Secure? If this is the case, I email Secure's customer complaint team with details of any of our guests' issues resulting in having to pay for parking, to get this refunded as soon as possible. On every occasion they have been able to refund this. You can still get in touch with me as soon as possible and if you have a receipt or even a screenshot of the transaction on your phone etc, I will request a refund for you. As this review was left anonymously, I'm unable to look into your file to see what happened with the parking, and unable to contact you, so I do hope you read this reply. Thank you once again for taking the time to leave us a review, we really appreciate it! Kind regards, Coby Hotel manager

Thank you so much for leaving us a review - we really appreciate you letting us know how your stay was. So glad you felt welcome - it's our aim to make guests of M&A feel 'at home' during their time with us, so I am happy to know you felt welcomed! Please give us a call when you come and stay again and mention that you are a return guest so as we can give you a loyalty discount! Kind regards, Coby - Hotel Manager

Thank you so much for taking the time to leave us a review, it doesn't go unnoticed and each kind review brings a smile to our faces! We hope to have you stay with us again :) Kind regards, Coby

Hi Peter, Sorry to hear of your troubles with the parking whilst staying here - I thought we had made amends when we included your parking for free for any confusion you experienced. Our carpark has a sign at the entrance, advising guests to park & see reception to check in. There is also a ten minute bay out the front that you are welcome to park in whilst checking in. The entrance doors are automatic during office hours. We include a parking map with a diagram as well as detailed instructions on how to use the parking with your parking vouchers, however, hearing your dismay with this, I will make it a priority to review the instructions & see if we can make it a little easier to navigate :) Apologies for the office being unattended with my sign up advising "Out of Office but in the Building - Please Call to Check in", with my mobile number and the office number I divert lines to. All of our guests checking in's keys and car passes are in envelopes in the locked safe - when I receive a call from a guest checking in, I am able to assist with the quick and simple check in process of typing the code into the safe and retrieving the envelope. I am the only one in the office most days - I leave the office for my break and when things get a little busy with all of the back-end involvement of managing the hotel-apartments, I find it necessary to step out of the office and accomplish what is needed from my home office. I am surprised to read 'all week the office was unattended'. I mentioned that I am generally the only one there, by myself and I don't recall taking any time off recently - regardless, apologies that you experienced a negative impact on your stay due to the car parking instructions and the office sign being up due to a very much needed lunch or step out of the office. Thank you for your review & Feedback. Kind regards, Coby

That IS weird! If you could let us know which room you stayed in and we will investigate this further :) Thanks for the great review, most welcome back again :) Kind regards, Coby

Thanks so much for taking the time to leave us a review, it is greatly appreciated. We are so happy to hear you had a great stay and would love to welcome you back again :) Kind regards, Coby

Thank you so much for your lovely review - we appreciate you taking the time to share your experience with others. Always welcome back :) Kind regards, Coby

Thanks so much for your review :) So glad you liked to apartment and your bed - how good is a comfy bed! Hope you can stay with us again :)

Hi Peta, I'm sorry to hear about your experience. Unfortunately we are too small of a property to have a 24 hour reception. If it's not too much hassle for you, we would love to discuss the issues you experienced with the car park during your stay and seek out a solution. The car park is being upgraded over the next few weeks, so we would like to ensure the issues you faced are also addressed.

Hi Marjorie, I'm sorry you found me to be unpleasant on the phone - I was trying to explain that our office hours have now changed from 9 - 6 to 9 - 5 as I am working alone now. I am so sorry that you believed our conversation to be of a negative nature, I had a lovely conversation with you and offered to give you my mobile number if you wished to check in after 5pm without having to use our 24 hour after hours intercom located out the front, as I live on site. I was unaware that my demeanor was "angry and unpleasant" but I will be taking your constructive criticism on board and be mindful when speaking with guests that I may be coming across different to how I intend or believe myself to be. In regards to the keys, it's a standard practice that if keys have not been returned by 10:30am to call and check that the guest hasn't accidentally taken them - this is a very common occurrence and easy to do! If we phone you straight away we usually can get the keys back without having to have them posted etc. I'll give you a call now to see if I can make things right with you - thanks for your review, I'm glad you found everything else good! Kind regards, Coby

Thank you for leaving a great score :)

Thank you for leaving us a review :) So glad that you had an enjoyable time here - we hope to have you come back and stay again!

Thank you so much Kathryn! Hope to see you here again x

Thank you so much for your lovely review of M&A! So happy to hear the apartment was spacious, comfortable and that you appreciated the amenities. Thanks for recommending us to your friends and family! Kind regards,

Thanks for your comments Peder, If you could elaborate on what would have made your apartment with city-views on the 14th floor more than just basic we would love to implement new ideas for you and our future guests next stay! :) We do listen to our guests and try to encourage the best experience possible by working with constructive comments. Fortitude Valley is broad with atmosphere, it just depends on what you're looking for - next time pop into our reception if you would like any help with finding the best places to dine, shopping, bars or music in the area and we would love to suggest our recommendations, as we live locally to the area as well as working here :) Thank you again for taking the time to review us and we do hope to welcome you back! Kind regards,

Thank you for your review, we greatly appreciate the feedback. We are so glad you enjoyed the 2 bedroom apartment and being in such a central location. The apartments are mostly sound-proof when all doors and windows are closed but we are sorry you experienced trouble sleeping on the first night - next time if you stay with us again, phone us direct to make a booking and request to stay on the highest floor as that should help greatly with minimizing any noise from surrounding nightlife. Thank you again for your feedback and we do hope to see you here again.

Thank you so much for taking the time to leave us a review and constructive criticism - we are glad you had an overall enjoyable stay. We have passed on this information to our housekeeping team in regards to the stains as that is in no way acceptable and we wish we were notified earlier so as to rectify the problem immediately. We do apologize again and hope to welcome you back in the future.

Thanks so much for taking the time to leave a review, it is most appreciated! We are glad you enjoyed your time here as well as being in close proximity to the places you needed. We do hope to welcome you back in the future :)

Thanks Dan! We are so glad your enjoyed the view and the apartment - it is great being so close to everything :) We hope to welcome you here again.

:D Thank you

Thank you for your review - and once again we are so sorry you experienced these troubles. We completely agree that this shouldn't have happened in the first place and have put measures in place to make sure this does not happen again. We do hope to have you stay here again and give you a very different experience. Thank you for taking the time to leave constructive feedback for us so as we can improve what we would have otherwise not been aware of.

Thank you!!

Hi John! We appreciate you taking the time to leave your great review :) Thank you very much. We're so glad to hear you enjoyed your stay and found it to be comfortable and good value. We hope to see you again at M&A!

Hi there, Thanks for taking the time to leave us feedback. We are sorry that you had a negative experience. We have spoken with housekeeping to make sure things are not overlooked - we would appreciate knowing exactly what wasn't up to standard so as we can make sure this is highlighted to the cleaning team. We do have an after hours team that handle queries outside of office hours so we apologize that the communication with them wasn't great. It would be helpful to know what wasn't communicated well so as we can make them aware of that issue for future guests. Thank you again and we hope to be able to give you a more positive experience if you decide to stay here next time.