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홀리데이 인 익스프레스 세인트 알반스 - M25, 정션22, IHG 호텔 여행 후기

3.5 out of 5
홀리데이 인 익스프레스 세인트 알반스 - M25, 정션22, IHG 호텔
Colney Field Retail Park, St Albans, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 927개 이용 후기 중 533개" "
평점 8 - 좋아요. 927개 이용 후기 중 305개" "
평점 6 - 괜찮아요. 927개 이용 후기 중 55개" "
평점 4 - 별로예요. 927개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 927개 이용 후기 중 16개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋은 호텔
가격대비 위치, 숙박시설, 조식 모두 훌륭하였습니다.
2018년 12월에 4박 숙박함
답변 제공: Angel 님, 2019년 1월 17일
안녕하세요! 의견을 보내 주셔서 감사합니다! 좋은 하루 되세요! 앤젤

10/10 - 훌륭해요

Justine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 3월에 1박 숙박함
답변 제공: Emi - Night Manager 님, 2024년 4월 9일
Thank you for taking the time to tell us about your experience.

10/10 - 훌륭해요

Dr Graham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very reasonable rates considering the quality of the room and the courteous staff
2024년 3월에 1박 숙박함
답변 제공: Emi - Night Manager 님, 2024년 4월 2일
Thank you for taking the time to tell us about your experience.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were lovely. Food was fab Villiage was a short walk away. The only downside was the sofa bed was very uncomfortable for 2 to sleep on . Id dedo use this hotel again though
2024년 3월에 2박 숙박함
답변 제공: Georgia 님, 2024년 4월 1일
Good afternoon Lisa,Thank you for your review. We are pleased you enjoyed your stay. I have shared your feedback on the beds to our Senior Management for future improvements.Kind regards

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a nice hotel. We were able to park our car easily, and they had a good breakfast. The hotel was also calm and quiet.
2024년 3월에 1박 숙박함
답변 제공: Alessandra 님, 2024년 3월 26일
Good Evening Jessica, Thank you for taking the time to review your stay and we are glad you enjoyed staying with us. Kind Regards, Alessandra

2/10 - 너무 별로예요

ashley

2024년 3월에 1박 숙박함
답변 제공: Emi - Night Manager 님, 2024년 4월 2일
Thank you for taking the time to tell us about your experience.

10/10 - 훌륭해요

Bogdan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super location, best staff. Lovely breakfast.
2024년 2월에 1박 숙박함
답변 제공: Marika 님, 2024년 2월 25일
Good Afternoon Bogdan, Thank you for your time to review your experience. We are pleased you enjoyed your stay with Holiday Inn Express St Albans. Hope to see you again for another visit in the near future. Regards Marika

8/10 - 좋아요

stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel for quick stop over a little noisy as next to motorway but it was only my husband this bothed my son and myself slept well. Breakfast was busy on the sunday morning could of done with more. The rooms were a little warm there was air con which worked nicely but there was a light on the console which was annoying. We stayed as we were visiting warner bros studio’s so worked well for this and was a nice hotel overall.
2024년 2월에 2박 숙박함
답변 제공: Peter 님, 2024년 2월 20일
Good Evening Stephanie, thank you for taking time to review your stay with us, i pleased that you had a good time and enjoyed yourself

6/10 - 괜찮아요

Camille

가족 여행
좋아요: 객실의 편안함
It served its purpose!
Check in was not very informative. We had no internet in our room. The female staff later in the evening were more helpful and friendly. Breakfast was good.
2024년 1월에 3박 숙박함
답변 제공: Emi - Night Manager 님, 2024년 1월 22일
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

6/10 - 괜찮아요

chloe

2024년 1월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 12일
Thank you for taking time to review your stay with us, all the feedback we use to improve the guest experience

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Breakfast, Comfortable Rooms with Iron, extra Heater, powerful Shower. Only negative was missing TV Remote
2024년 1월에 1박 숙박함
답변 제공: Georgia 님, 2024년 1월 11일
Good morning Michael,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you again for another visit soon.Kind regards

10/10 - 훌륭해요

Penny

2024년 1월에 1박 숙박함
답변 제공: Georgia 님, 2024년 1월 11일
Good morning Penny,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you again for another visit soon.

10/10 - 훌륭해요

Raswinder

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Georgia 님, 2024년 1월 11일
Good morning Raswinder,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you again for another visit soon.

10/10 - 훌륭해요

Derel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Georgia 님, 2024년 1월 11일
Good morning Derel,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you again for another visit soon.Kind regards

10/10 - 훌륭해요

Asghar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wery good
2023년 12월에 1박 숙박함
답변 제공: Georgia 님, 2024년 1월 11일
Good morning AsgharThank you for your great review. We are pleased you enjoyed your stay with us and hope to see you again for another visit soon.Kind regardsGeorgia

10/10 - 훌륭해요

Rodolfo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas trip
It was a great stay, a bit far from London but no issue with us. Breakfast was superb!
2023년 12월에 4박 숙박함
답변 제공: Emi - Night Manager 님, 2024년 2월 4일
Thank you for taking the time to tell us about your experience.

10/10 - 훌륭해요

Clement

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Georgia 님, 2024년 1월 2일
Good morning Clement,Thank you for your review. We are pleased you enjoyed your stay with us and hope to see you again in the near future.

2/10 - 너무 별로예요

Edwin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Georgia 님, 2024년 1월 2일
Good morning Edwin,Thank you for your review. Your feedback has been shared within the team for improvements.

10/10 - 훌륭해요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly surprised
First time staying at a Holiday Inn and i must say i was pleasantly surprised. Started with an immaculately clean car park, booking in was a breeze completed by really friendly reception staff. They were also helpful with Inn guidance for local places to eat. Got into the lift to second floor corridors were really clean key card into a really pleasant room it was neat tidy and clean with a quite nice fresh smell. My first experience with Holiday Inn but certainly not my last
2023년 12월에 1박 숙박함
답변 제공: Georgia 님, 2023년 12월 26일
Good morning Nicholas,Thank you for your great review. We are so pleased you enjoyed your stay with us and hope to see you again in the new year for another stay.

10/10 - 훌륭해요

Jayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Georgia 님, 2023년 12월 18일
Good morning Jayne,Thank you for your review. We are pleased you enjoyed your stay and hope to have you visit again in the new year.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
only needed one night stay between along commute, Couldn't adjust room temperature, room was cold. thermostat would let you turn up heat but nothing would change. good food and facilities. sadly bad sleep due to drama of other customer issues and police involved
2023년 12월에 1박 숙박함
답변 제공: Georgia 님, 2023년 12월 18일
Good morning, Thank you for your review. Your feedback has been shared within the team for improvements.Kind regards

8/10 - 좋아요

Yvonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We stayed 1 night whilst visiting St Albans on a few occasions recently to save driving home to East Sussex late at night.
2023년 11월에 1박 숙박함
답변 제공: Georgia 님, 2023년 12월 15일
Good morning,Thank you for your review, We are pleased you enjoyed your visit.Hope to see you again in the new year.

10/10 - 훌륭해요

DR S M R

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Georgia 님, 2023년 12월 6일
Good afternoon,Thank you for your review.We are pleased you enjoyed your stay with us and hope to see you again for another stay in the near future.Kind regards

10/10 - 훌륭해요

Marie

2023년 12월에 1박 숙박함
답변 제공: Georgia 님, 2023년 12월 6일
Good afternoon Marie,Thank you for your review.We are pleased you enjoyed your stay with us and hope to see you again for another stay in the near future.Kind regards

8/10 - 좋아요

Dafydd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Georgia 님, 2023년 12월 6일
Good afternoon Dafydd,Thank you for your review.We are pleased you enjoyed your stay with us and hope to see you again for another stay in the near future.Kind regards

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good.
2023년 11월에 1박 숙박함
답변 제공: Georgia 님, 2023년 11월 30일
Good morning Michael,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you for another visit in the near future.Kind regards

2/10 - 너무 별로예요

Kevin

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No internet and noise from the motorway terrible Internet a joke, will never stay again.
2023년 11월에 1박 숙박함
답변 제공: Georgia 님, 2023년 11월 30일
Good morning KevinThank you for your review. We are sorry to hear you did not enjoy your stay with us. Your feedback has been shared so we can fix issues where possible.Kind regards

10/10 - 훌륭해요

Benjamin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk
Service from front desk was excellent
2023년 11월에 1박 숙박함
답변 제공: Georgia 님, 2023년 11월 30일
Good morning Benjamin,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you for another visit in the near future.Kind regards

10/10 - 훌륭해요

anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Georgia 님, 2023년 11월 30일
Good morning Anthony,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you for another visit in the near future.Kind regards

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Recently modernised, decent bed and pillows, staff were friendly. No restaurant at night though, if you need it and the WIFI reached our bedroom but didn’t work on either of the WIFI access points. Decent location for the M25 and reasonably priced.
2023년 11월에 1박 숙박함
답변 제공: Georgia 님, 2023년 11월 13일
Good morning William,Thank you for taking the time to review your stay. We are pleased you enjoyed your stay with us and have shared your comments onto our Senior Team. Hope to see you again for another visit in the near future.Kind regards

10/10 - 훌륭해요

Murat

2023년 11월에 1박 숙박함
답변 제공: Georgia 님, 2023년 11월 13일
Good morning Murat,We are pleased you enjoyed your stay with us and hope to see you again for another visit in the near future.

8/10 - 좋아요

Chi Man

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It s convenient if you drive there. Car park is sufficient. Location is very good and just beside the retail park. Good for shopping. Room is very clean, size with comfortable bed and nice sofa setting. Restaurant is only open for breakfast. Must dine out somewhere before return to the hotel. No restaurant at retail park too. The Reception lady we encountered was cool and less patience. If this can be improved, it should be an excellent hotel.
2023년 10월에 2박 숙박함
답변 제공: Peter 님, 2023년 11월 6일
Thank you for taking time to review your stay with us, we take all feedback on board to improve the level of service

8/10 - 좋아요

Toanya

2023년 10월에 14박 숙박함
답변 제공: Georgia 님, 2023년 11월 30일
Good morning Toanya,Thank you for your review. We are pleased you enjoyed your stay with us and hope to see you for another visit in the near future.Kind regards

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good & the Lady on reception was very friendly & helpfull
2023년 10월에 1박 숙박함
답변 제공: Georgia 님, 2023년 11월 2일
Good afternoon David,Thank you for your review. We are pleased you enjoyed your stay with us and hope to see you again in the near future.

6/10 - 괜찮아요

Halima

가족 여행
좋아요: 숙박 시설 상태 및 시설
Not a great hotel. Inexistant staff.
2023년 10월에 3박 숙박함
답변 제공: Georgia 님, 2023년 11월 3일
Good morning Halima,We are sorry to hear you was not pleased with your stay as this is never what we wish to see. If you wish to discuss further please let us know.Kind regards

10/10 - 훌륭해요

Lai

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel 👍
2023년 10월에 1박 숙박함
답변 제공: Georgia 님, 2023년 10월 24일
Good afternoon,Thank you for your review.We are pleased you enjoyed your stay with us. Hope to see you again in the near future.

10/10 - 훌륭해요

Ann

좋아요: 숙박 시설 상태 및 시설
The hotel was spotless everywhere & would definitely recommend & return. Good breakfast also
2023년 10월에 1박 숙박함
답변 제공: Georgia 님, 2023년 10월 24일
Good afternoon Ann,Thank you for your great review.We are pleased you enjoyed your stay with us. Hope to see you again in the near future.

10/10 - 훌륭해요

Nathalie Stella

2023년 10월에 4박 숙박함
답변 제공: Georgia 님, 2023년 11월 10일
Good afternoon Nathalie,Thank you for your review.We are pleased you enjoyed your stay with us and hope to have you back for another visit in the near future.Kind regards

10/10 - 훌륭해요

Graham

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Very easy check-in, staff very polite and helpful.
2023년 10월에 1박 숙박함
답변 제공: Georgia 님, 2023년 10월 24일
Good afternoon Graham,Thank you for your review.We are pleased you enjoyed your stay with us. Hope to see you again in the near future.

8/10 - 좋아요

Antony

2023년 10월에 1박 숙박함
답변 제공: Georgia 님, 2023년 11월 10일
Good afternoon Antony,Thank you for your review.We are pleased you enjoyed your stay with us and hope to have you back for another visit in the near future.Kind regards

10/10 - 훌륭해요

Josephine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Georgia 님, 2023년 10월 17일
Good morning Josephine,Thank you for your review. We are pleased you enjoyed your stay with us and hope to see you again for another visit.

8/10 - 좋아요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was most enjoyable thank you
2023년 10월에 1박 숙박함
답변 제공: Georgia 님, 2023년 10월 16일
Good morning DianeThank you for your review. We are pleased you enjoyed your stay with us and hope to see you again soon.

4/10 - 별로예요

Green

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Booked for a standard room and given a twin room. Disappointed as had to move around the beds to join. When moving the beds, i found alot of rubbish under the beds
2023년 10월에 1박 숙박함
답변 제공: Peter 님, 2023년 10월 15일
Good Morning Green, I am sorry to heard that you had issues with your stay with us, and about that you found rubbish in the room, this will be taken up with house keeping. Reference the room type when you booked, we did not have any double room left when you booked.

10/10 - 훌륭해요

Steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
Pleasant modern hotel. Freindly staff in a good location. Limited choice of food in restaurant but food was good. Comfortable reasonably sized rooms.
2023년 10월에 3박 숙박함
답변 제공: Georgia 님, 2023년 10월 13일
Good morning Steven,Thank you for your lovely review. We are pleased you enjoyed your stay with us and hope to see you again in the near future for another visit.Kind regards

2/10 - 너무 별로예요

Waqar

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible experience! Rude staff and extremely unhelpful. There isn’t enough characters for me to write what a horrific experience I have had but I will briefly write what has happened. I was given a broken iron, told by Jess that it is working, I explained to her that it is the iron itself that is broken as water is leaking out and the whole metal bit at the bottom is detached to which she rolled her eyes and disregarded what I was telling her. Staff are extremely rude. Jess in particular, rolled her eyes at me whilst I was speaking to her and giving me attitude. I don’t understand how someone like that is allowed to work in a hotel! Absolutely terrible customer service and interpersonal skills. This was literally the worst customer service I’ve ever experienced. Will definitely warn others to stay away! 👎
2023년 10월에 2박 숙박함
답변 제공: Georgia 님, 2023년 10월 9일
Good morning, Thank you for taking the time to leave your review. We are sorry to hear that your stay was not at the high level expected of our property. If you wish to discuss further please contact me privately on Georgia.Kelly@hiexpressstalbans.co.uk

10/10 - 훌륭해요

Colin

Fantastic for the money
2023년 10월에 1박 숙박함
답변 제공: Georgia 님, 2023년 10월 9일
Good morning,Thank you for your review, We are pleased you enjoyed your stay.

10/10 - 훌륭해요

Andrei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함
답변 제공: Georgia 님, 2023년 10월 5일
Good morning Andrei,Thank you for your review. We are pleased you enjoyed your stay with us and hope you visit again soon.Kind regards

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great As Always
Excellent stay as always. Friendly staff, great rooms. Lots of choice for breakfast. Very handy location.
2023년 9월에 1박 숙박함
답변 제공: Georgia 님, 2023년 10월 5일
Good morning Linda,Thank you for your review. We are pleased you enjoyed your stay with us and hope you visit again soon.Kind regards

8/10 - 좋아요

Kim

2023년 9월에 1박 숙박함
답변 제공: Georgia 님, 2023년 9월 26일
Good morning,Thank you for your lovely review.We hope to have you stay again in the near future.

10/10 - 훌륭해요

Carla

2023년 9월에 1박 숙박함
답변 제공: Georgia 님, 2023년 9월 26일
Good morning,Thank you for your lovely review.We hope to have you stay again in the near future.