2 개의 야외 수영장, 무료 카바나, 수영장 파라솔

더 가브리엘 마이애미 다운타운, 큐리오 컬렉션 바이 힐튼 여행 후기

4.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 515개" "
평점 8 - 좋아요. 1002개 이용 후기 중 223개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 124개" "
평점 4 - 별로예요. 1002개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 66개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
샤워기 수압이랑 드라이어가 세서 좋아요 이불이랑 베게도 좋고 파우더룸 불도 쎄고 다 좋은데 이 지역은 다 그렇겠지만 하루에 발렛비랑 말도 안되는 서비스비가 붙어서 디파짓 200불 하나도 못 돌려받았어요 다운타운에 볼일 있으신거 아니면 마이애미 비치로 가시는것이 좋을 듯해요 가기도 그렇겠지만 비치라도 가까우니까 여기는 뷰도 별로 거든요 수영장은 레지던스랑 같이 쓰고
2021년 12월에 3박 숙박함
답변 제공: General Manager 님, 2022년 1월 4일
We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our comfortable beds and bathrooms impressed you. However, we apologize for any confusion about our fees. They are noted online. If you're in the area again, we hope you'll come back to see us. Sincerely, The Gabriel General Manager

10/10 - 훌륭해요

Hye yung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 4월에 3박 숙박함
답변 제공: Assistant Aura Manager 님, 2018년 10월 27일
Dear Hye yung, Thank you very much for your feedback, we are glad that you enjoyed your stay with ME and look forward to welcoming you back. Warmest regards ME Miami Hotel

10/10 - 훌륭해요

Celeste

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect spot to stay
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Good Day, Celeste,It's good to hear you enjoyed your stay at The Gabriel Miami Downtown, Curio Collection by Hilton. We look forward to welcoming you back for another fantastic time.Sincerely,Danielle GilliganGeneral Manager

10/10 - 훌륭해요

Lily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We would definitely stay here again!
2024년 4월에 3박 숙박함
답변 제공: John P - The Gabriel Miami 님, 2024년 4월 15일
Thank you for your feedback, we appreciate it!

6/10 - 괜찮아요

claudia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotels charge an “urban fee” so that they can lie about their advertised price. An “urban fee” is another name for a hotel resort fee. A resort fee is the way for the hotel to hide part of their advertised price.
2024년 4월에 3박 숙박함
답변 제공: John P - The Gabriel Miami 님, 2024년 4월 15일
Thank you for your feedback, we appreciate it. We advertise all taxes and fees. Please check your confirmation email for these details.

10/10 - 훌륭해요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: John P - The Gabriel Miami 님, 2024년 4월 15일
Thank you for your feedback, we appreciate it!

6/10 - 괜찮아요

Aeon

단체 여행, 연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Where I was located was not walkable to anything. My balcony view was not how it was described on the website. They have zero microwaves on this entire property. The staff did not answer the phone that much. I had to actually walk downstairs for the price you paid the rooms aren’t all of that. They’re not that big. The bathroom wasn’t the cleanest, your essentially pigeon hold into paying for the in-house valet because there is absolutely nowhere to park within a five minute walking radius from the hotel. For what it’s worth I should have just got me a hotel actually on Ocean Drive because for whatyou pay it’s not that great . I guess you’re paying for location but nothing is even around walking distance too much for you to really enjoy so you have to either Uber or drive. I won’t ever be coming back.
2024년 4월에 3박 숙박함
답변 제공: John P - The Gabriel Miami 님, 2024년 4월 14일
Thank you for your feedback we do greatly appreciate it. The hotel is fairly centrally located in the city which makes it easy enough to be 10/15 minutes ride share service/taxi to most popular locations within the city such as South Beach, Brickell, Design District & Wynwood. Bayside Marketplace, Kaseya Center, Adrienne Arsht, Frost Science, Art Perez are within 10 minutes walking distance which offer some great attractions, restaurants & shopping.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Daliana 님, 2024년 4월 9일
Thank you so much for your 5 out 5 rating, Ashley! We are thrilled to know you are enjoying your stay and we hope we can welcome you back in the future!

10/10 - 훌륭해요

Janice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow, wow, wow! We loved everything about our stay at this hotel. The staff in particular were fantastic, kind and helpful. Ricardo is a gem, along with everyone else we encountered there. We loved the size of the room, the view, lovely fitness centre and sauna/steam rooms. Pool and hot tubs were great as well, and lots of little lounge areas outside to enjoy the view even if you don't have your own room balcony. Will stay again, we loved it!
2024년 4월에 3박 숙박함
답변 제공: Daliana 님, 2024년 4월 9일
Thank you so much for your 5 out 5 rating, Janice! We are thrilled to know you are enjoyed your stay and we hope we can welcome you back in the future! We will inform Rick of your kind compliments!

2/10 - 너무 별로예요

Sasha

별로예요: 직원 및 서비스
답변 제공: Daliana 님, 2024년 4월 9일
We're truly sorry to hear that your stay with us didn't meet your expectations. Your feedback means a lot, and we're committed to making improvements based on your comments. Please accept our sincerest apologies for any inconvenience, and we hope for the chance to exceed your expectations in the future.

10/10 - 훌륭해요

Shabnam

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean and looks new
2024년 3월에 3박 숙박함
답변 제공: Daliana 님, 2024년 4월 9일
We're absolutely delighted to hear that you had such a wonderful experience during your stay at our hotel. Your glowing review truly made our day! It's always our goal to provide exceptional service and a memorable stay for our guests, and we're thrilled that we hit the mark with you. We can't wait to welcome you back for another fantastic stay in the near future.

8/10 - 좋아요

Yuxue

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place with good price. Easy to get access to many visiting sites
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Good Day Yuxue,Thank you for choosing The Gabriel Miami Downtown, Curio Collection by Hilton for your stay! Our prime location right in the heart of Miami allows guests to have the most lively experiences, and we're thrilled you had the chance to take advantage of all the city has to offer. It was a pleasure to welcome you, and we look forward to hosting you again for another great stay.Sincerely,Danielle GilliganGeneral Manager

6/10 - 괜찮아요

Jeffery 님, Tampa

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
This multi-night stay had too many maintenance issues that wasted my time being addressed. The hotel was in a
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Good Day Jeffery,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any maintenance issues you encountered, and we'll keep your comments in mind. Should you be in the area again, please consider coming back to see us.Sincerely,Danielle GilliganGeneral Manager

10/10 - 훌륭해요

paula

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Good Day Paula,It was an honor to host you at The Gabriel Miami Downtown, Curio Collection by Hilton. Thank you for letting us know you had a great stay at our hotel. Please join us again soon!Sincerely,Danielle GilliganGeneral Manager

8/10 - 좋아요

Nicole

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs longer Shuttle service and transfer to and from airport.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Good Day Nicole,It was a privilege to host you at The Gabriel Miami Downtown, Curio Collection by Hilton. Suggestions are always appreciated, and rest assured, we've noted your thoughts. We value you as our guest and hope you return soon.Sincerely,Danielle GilliganGeneral Manager

2/10 - 너무 별로예요

Danelle

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was extremely disappointed in this property! Upon check in I was given a dirty room and then they tried to give me another one to move me into! I then had to go all the way back to the front desk for a resolve after an extremely long flight! Room service never answers and when I finally placed an order with the front desk attendant they got it wrong! Not to mention I was overcharged! $61 for guac and chicken tenders and fries😒?? Like be so for real! the only thing good about this hotel is the location! It was close to everything. Honorable mention, Steven the bellhop supervisor ! He was really the only helpful staff member and he definitely went above and beyond for us ! Steven is the only reason this place gets 1 star because honestly I would give it zero! 👎
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Good Day Danelle,Thank you for taking a moment to leave a review. We value your feedback and the time you've taken to share. While we're excited that our excellent location and the service you received from Stephen were highlights of your stay, we are distressed that the same cannot be said about our accommodations and service overall. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back to change your perceptions.Sincerely,Johnson MenezesInterim General Manager

10/10 - 훌륭해요

Giulio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Daliana 님, 2024년 4월 9일
We're absolutely delighted to hear that you had such a wonderful experience during your stay at our hotel. Your glowing review truly made our day! It's always our goal to provide exceptional service and a memorable stay for our guests, and we're thrilled that we hit the mark with you. We can't wait to welcome you back for another fantastic stay in the near future.

10/10 - 훌륭해요

Rebecca 님, christiansted

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Daliana 님, 2024년 4월 9일
We're absolutely delighted to hear that you had such a wonderful experience during your stay at our hotel. Your glowing review truly made our day! It's always our goal to provide exceptional service and a memorable stay for our guests, and we're thrilled that we hit the mark with you. We can't wait to welcome you back for another fantastic stay in the near future.

6/10 - 괜찮아요

Sara

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It is a great location to explore the museums and such downtown. The valet is easy and the view is great. The front desk at check in wasn’t super informative that one of the main restaurants was not open nor was the pool bar. The one place to eat had poor service. Three people were standing around with only one person taking orders. It took over 20 minutes to put our order in. There wasn’t much in the way of hot water. But the room was comfortable!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Good Day Sara,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our location was ideal for exploring the area and that you enjoyed the views. However, we apologize for any disappointment with the service and hot water. We'll look into your comments further, and we hope to see you again should you be back in the area.Sincerely,Johnson MenezesInterim General Manager

10/10 - 훌륭해요

gina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Good Day, Gina,Thank you for your positive feedback! We're delighted to hear you had a pleasant experience at The Gabriel Miami Downtown, Curio Collection by Hilton, and we look forward to welcoming you back soon for another enjoyable stay.Sincerely,Johnson MenezesInterim General Manager

10/10 - 훌륭해요

Verenice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is amazing
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Good Day Verenice,It was an honor to host you at The Gabriel Miami Downtown, Curio Collection by Hilton. We appreciate you taking a moment to compliment our dedicated team members, and we trust you had a wonderful stay. Thank you for being our guest, and please come back soon.Sincerely,Johnson MenezesInterim General Manager

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was perfect the people and the staff were all friendly and what liked most was the complimentary cocktails right after check in
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Good day, Kevin,It was truly a pleasure to welcome you to The Gabriel Miami Downtown, Curio Collection by Hilton during your recent stay. We're delighted to hear we were able to deliver an enjoyable experience and that you appreciated the friendly hospitality our team provided and the opportunity to try the welcome cocktails upon arrival. Thank you for sharing your positive rating, and we hope to welcome you back the next time you're in the area.Sincerely,Johnson MenezesInterim General Manager

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a really great experience staying here! The staff were so kind and answered any questions I had and helped me very quickly with any issues I was having. I would definitely stay here again.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Good Day Marlene,Thank you so much for choosing to stay with us at The Gabriel Miami Downtown, Curio Collection by Hilton. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. The pleasure was truly ours, and we hope to welcome you back soon.Sincerely,Johnson MenezesInterim General Manager

8/10 - 좋아요

JESUS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The location was the best. I didnt like the "urban fee" and the complexity about it. I didnt like that the toilet room doesnt have lock and that the shower room the door is clear.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Good Day Jesus,We always appreciate hearing from our guests, and we're glad our location worked well for your trip. However, we apologize for any confusion about our fees and for any issues with the bathroom. We'll keep your comments in mind. If you're in the area again, please consider coming back to see us.Sincerely,Johnson MenezesInterim General Manager

8/10 - 좋아요

Emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the The balcony with great views and proximity to the museums and architectural destinations.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Good Day Emily,Thank you for choosing The Gabriel Miami Downtown, Curio Collection by Hilton and for taking the time to share your kind review. We are delighted you enjoyed the great views from the balcony, as well as our wonderful location. It would be an honor to welcome you back for another memorable visit.Sincerely,The Gabriel General Manager

8/10 - 좋아요

James 님, Oklahoma City

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
The staff was excellent and we really enjoyed the fitness center and pool area, especially the hot tub and cold plunge. The restaurant was also very good. Only downside was that our room could've used some TLC, as it was lacking a few items we've come to expect from nice hotels.
2024년 2월에 5박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Good Day, James,We're glad you found our team excellent and enjoyed our amenities, such as the fitness center and pool. Your enjoyment of our hot tub and cold plunge is especially pleasing. We also appreciate your feedback on your room and will address your concerns to ensure all aspects of your stay meet expectations. Thank you for your insights; we hope to welcome you back soon for an even more satisfying experience.Sincerely,The Gabriel General Manager

6/10 - 괜찮아요

Stuart George

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Given the downtown location, noise is inevitable, for which the design of the hotel has to accommodate and mitigate. I found the noise created by the adjacent highway to be excessive and constant, (day and night). The use of so much glass and aluminum in the finish of the rooms, without the ability to block out the lights at night, makes the stay less than ideal and not restful.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Good Day Stuart,Thank you for sharing your experience with us. While we cannot control the downtown noise, we are always willing to accommodate our guests and ask that they let us know right away if something about their experience is subpar. Your feedback is appreciated, and we look forward to improving your perceptions in the future.Sincerely,The Gabriel General Manager

10/10 - 훌륭해요

carlos 님, guayaquil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Good Day Carlos, Thank you for choosing The Gabriel Miami Downtown. We're pleased to hear you had a very good experience. If there are specific aspects you enjoyed or any suggestions you'd like to share, feel free to let us know. We look forward to hosting you again!Sincerely,The Gabriel General Manager

10/10 - 훌륭해요

Thomasina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved this place and I had an amazing view. I gave 4 stars on staff & service because they took forever bringing towels. They only had 1 wash rag, 1 hand rag and 1 towel. I at least need 1 was rag for my face and body.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 26일
Good Day, Thomasina,Thank you for choosing The Gabriel Miami Downtown, Curio Collection by Hilton to host your recent stay. We're happy to hear you had an enjoyable visit and that you appreciated our beautiful views. However, please accept our apologies for any delays you encountered with the delivery of your towels, and if there was an insufficient amount left; we will certainly address your feedback internally and work to ensure this is improved going forward. We're grateful for your comments, and we hope to exceed your expectations the next time you're in the area.Sincerely,The Gabriel General Manager

10/10 - 훌륭해요

Ronal

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing. Although I do have some recommendations to fix for future guests. The bed was tented and not the most comfortable and too low to the floor and room service is until 10 pm only which means if you’re hungry after 10 pm you will either need to go get the food or order through Uber eats etc. Everything else was excellent. And the experience one of a kind. The pool has heaters which was amazing because it was a little cold out. And bar by the pool has amazing food and drinks. I would definitely recommend.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Good Day Ronal,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an amazing experience during your stay, especially enjoying the heated pool and its nearby bar. We appreciate your recommendations concerning the bed comfort and room service hours, and we'll certainly consider these for the convenience of our future guests. Your insights are valuable, and we look forward to the opportunity to welcome you back for another memorable experience with us.Sincerely,The Gabriel General Manager

8/10 - 좋아요

Amika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함

8/10 - 좋아요

Kyle Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

4/10 - 별로예요

Piero 님, tampa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
did not like the stay
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Good Day Piero,We're saddened to learn you did not enjoy your visit. If there are any specific concerns we can address, please let us know. The next time you're in town, we'd appreciate the chance to provide you with a more positive experience.Sincerely,The Gabriel General Manager

10/10 - 훌륭해요

nicholus

2024년 1월에 3박 숙박함

2/10 - 너무 별로예요

Glenn

연인과의 여행
별로예요: 직원 및 서비스
Poor service from check in until checkout. Bars not open when they should’ve been according to posted hours, in room TV wouldn’t work half the time. Front desk/room service would take 10 min to answer when calling from the room phone. (Gave up and used DoorDash during duration of stay…) Not the service I had been expecting for what they claim to be a 5 star hotel.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Good Day Glenn,We appreciate you taking the time to share your feedback. Exceptional service is always our goal, so we're disappointed to read about your experience. Rest assured, your comments will be discussed internally, and we'll strive to make immediate improvements. Although we can't change the past, we can do better going forward, and we hope you'll give us another chance. Sincerely,The Gabriel General Manager

10/10 - 훌륭해요

Dominique

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great stay
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Good Day Dominique,It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review and are thrilled to hear you enjoyed your time at our hotel and had a nice stay. Thank you for trusting The Gabriel Miami Downtown, Curio Collection by Hilton for your lodging needs. We hope to see you again soon! Sincerely,The Gabriel General Manager

10/10 - 훌륭해요

Rena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Surprise great hotel
Amazing service, location decor and food!!
2023년 12월에 1박 숙박함

4/10 - 별로예요

Edmund

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Construction at the property. Just kind of a weird hotel. There are better options for the price.

2/10 - 너무 별로예요

Karen

별로예요: 직원 및 서비스
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Jeevan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Watch out for the urban fee they charge. Staff is very friendly but the hotel is dated. The director of customer service was very nice, but otherwise would not stay here again.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

ANGELA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Jessica

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

ShuTing

좋아요: 청결 상태
2023년 12월에 4박 숙박함

4/10 - 별로예요

patricia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Average/Below Average
We chose the Gabriel Miami for the location and the fact that it was a Hilton property which we always associate with high quality. The front desk staff was very nice and welcoming; however the room was disappointing with "eco-friendly" lighting features that did not work properly and we discovered that there was only 1 towel left in the room for use. We further discovered that there was just 1 half used roll of toilet paper left for us and we never got any housekeeping service in the 2 days we were there which was supposed to be included. I did communicate this to the front desk staff as we were leaving and they acknowledged that is was unacceptable and offered us some Hilton points. All in all I'd have to rate it as an underwhelming hotel experience.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Good Day Patricia,It's good that our prime location and friendly front desk team pleased you; however, we apologize for the issues you encountered while with us. While we are glad you received points for your poor experience, please know we will use your comments to help us improve the quality of our accommodations. Thank you for allowing us to host you, and we hope you'll give us another opportunity to provide you with the stay you expect and deserve. Sincerely,The Gabriel General Manager

10/10 - 훌륭해요

LUTMILA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함

4/10 - 별로예요

Tami

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Keith

2023년 12월에 1박 숙박함

8/10 - 좋아요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

James 님, Palm Beach

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함