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MGM 그랜드 디트로이트 여행 후기

4.5 out of 5
MGM 그랜드 디트로이트
1777 3rd Street, Detroit, MI

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 568개" "
평점 8 - 좋아요. 1005개 이용 후기 중 180개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 106개" "
평점 4 - 별로예요. 1005개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 83개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Glen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great experience. Some double billing, but easily rectified and friendly explanation of error. I’d strongly recommend this hotel and would return in the future.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Having the free parking was great. The rooms were decent. Coffee maker broke so we couldn’t enjoy coffee in room. Lighted mirror in the bathroom didn’t work. Air quality wasn’t the best in the rooms and room service didn’t change the sheets, only made the bed. Carpets could use a good cleaning. Staff was very friendly. Its convenient if you want to walk downtown Detroit or to a sporting event as it’s close to everything yet not right in the middle of the noise.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Hazel Loraine

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
It was very nice and the staff was as extremely helpful!
2024년 4월에 2박 숙박함

8/10 - 좋아요

Erica

2024년 4월에 1박 숙박함

8/10 - 좋아요

Melanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Valet parking took a long time. Employees were so nice and helpful.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff .. usual casino
2024년 4월에 1박 숙박함

8/10 - 좋아요

Wendy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I ordered food for in room service and it was a disaster. It was delivered and hour late, we didn't get everything we ordered or any condiments like syrup, butter for pancakes, cream sugar for coffee. And the staff were so rude about it
2024년 4월에 1박 숙박함

8/10 - 좋아요

Biolet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Donniqua

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. Very clean and safe. Only thing is the fridge in the room is part of the mini bar and is already filled.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Rose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Parking for hotel guests could be a little clearer as it is a pretty long walk all the way through the casino from the self parking with luggage. Room was amazing, view was great. This is now our go-to hotel when visiting Detroit!
2024년 3월에 1박 숙박함

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great all around. Would stay again
2024년 3월에 1박 숙박함

8/10 - 좋아요

Dequinda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Every thing was good except the bathroom wasn’t clean
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Jordan

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
If you don’t want to valet park, you can do self parking and walk through the casino to get to the hotel without walking outside. Just make sure to have ID ready because they will ask, and no outside drinks. The rooms are not as cleanly as I would have expected. The cleaning staff also came in when we did not put our sign up to have them come in and clean and were advised they won’t just come in until day 3, so that was a bit odd. The doorman was absolutely amazing and very kind. Be very careful not to even slightly touch any of the bar fridge items as you will be charged. If this happens just go down to the front desk, they were very helpful and kind even though they probably get this issue constantly. Overall I’m not sure if I would stay here again, but also I wouldn’t avoid staying here
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Scot

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Early check in was great
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is amazingly, polite rooms are very clean
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ben

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Above and beyond the staff was so so friendly everywhere we went talk about hospitality
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Andrew

2024년 3월에 2박 숙박함

8/10 - 좋아요

Shimirma

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a comfortable stay, wish there were more restaurants and activities near the MGM. Most things were about a 15-20 minute walk away
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the complimentry upgrade
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was really nice and everything was very clean. Only drawback was price.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rochelle

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay at MGM. Luxurious room. Love that the casino is smoke-free. Fantastic stay.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mundar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
W
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Tierra

연인과의 여행
Nobody explained anything during check in. I was literally handed the keys & essentially told to go about my day. Waited on valet for several hours. There was a fight that broke out at the casino and I did not feel safe. Lights were broken in the hotel room. They did not allow late checkout and did not give me any notification saying that there was no late check out. A lot of the staff rude and lack communication between one another. Will be communicating with corporate as i have never been this disappointed spending this much money on a hotel for every single thing to go wrong.
2024년 3월에 1박 숙박함
답변 제공: Guest Experience 님, 2024년 3월 14일
Dear Tierra,Thank you for taking the time to share your feedback regarding your recent stay at MGM Grand Detroit. We sincerely apologize for the inconveniences you have experienced. All your concerns, from the lack of explanation during check-in to issues regarding valet service, will be forwarded to the respective departments for immediate action so such instances do not repeat in the future. Our guests' safety is our top priority and we deeply regret that the incident at the casino made you feel otherwise. We understand that the lighting issue in your room and the refusal of late check-out without proper notification added to your disappointment. Please be assured we will investigate this matter right away. We are also sorry to hear about your dissatisfaction with our staff's behavior and the lack of communication among them. Your feedback is valuable to us as it helps us improve our services. We appreciate your decision to communicate your concerns further with our corporate office, and we are truly sorry for the disappointment you have experienced. Thank you once again for your feedback, and we hope to have the opportunity to better your experience with us in the future.

10/10 - 훌륭해요

Rachell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here for 2 nights while passing through Detroit. The only negative I think was that when I booked the rooms it did not tell us that children under 14 were not allowed in the pools. That was a huge negative for our stay. The kids were very disappointed, we thought this would be a fun spot for the whole family at least they could swim and have fun too but it’s not kid friendly really. It’s a casino so it’s geared towards adults obviously but we’ve never been to one that didn’t allow kids in the pool. Aside from that the food was great and the entire place was beautiful and well maintained. The beds could have been softer they were firmer than I expected.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Halie

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Reatta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
MGM is one of my favorite hotel/ casinos. It’s always an amazing and professional staff from the valet to the front desk and everywhere else In between. Truly love staying here.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Robert

가족 여행
When my son arrived for his check in, they informed him that he could not stay because he was not 21 years old yet. It is not prominently displayed anywhere on their website that he had to be 21 to stay. He was stuck in Detroit with no place to stay, and no refund
2024년 2월에 1박 숙박함
답변 제공: Guest Experience 님, 2024년 3월 8일
Dear Robert,Thank you for taking the moment to share your feedback regarding your recent experience at MGM Grand Detroit. We sincerely regret the inconveniences your son encountered, as our main goal is to provide all our guests hassle-free assistance. We understand that it was distressing to discover that he could not lodge because of the age restrictions. We apologize for this miscommunication. Information regarding our policies is disclosed on our website, as well as all other third-party sites prior to booking.Once again, we deeply regret this incident and the inconveniences caused to your son. We hope to resolve this matter satisfactorily and have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Daren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

James

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
AWEFUL staff, AWEFUL staff! Its a shame, Greektown casino and Motorcity casino hotels are wayyyy better! They dont argue with you they dont hassle you or give you high blood pressure when it comes to the $100 hold” they take at the point of checking in ! Scam ass hotel
2024년 2월에 1박 숙박함

8/10 - 좋아요

Jameelah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Security
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Michelle

좋아요: 직원 및 서비스
Hotel is beautiful, but strange rules/practices. The pool is only open until nine, but you have to be in it by six because the elevator shuts the floor off at six. Silliest thing I have ever heard. There are hot tubs as well - one for women in the womens locker room, and one for men in theirs.....so don't plan for a relaxing soak with your opp sex spouse. There is not a fridge in your room (except the mini bar fridge, which charges you to remove any of the weight-sensored items) - I understand that it is to force you to use their many restaurants and room service, but hope you don't have medication you need chilled, or want a cold bottle of water in the middle of the night. It is a nice place, and our view was amazing, but I probably will not return.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Jason

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
no room sevrvice and only 1 late nt open togo area w a hugh line.
2024년 2월에 1박 숙박함

8/10 - 좋아요

A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The self parking lot was very dirty and had too much trash for an early afternoon visit
2024년 2월에 1박 숙박함

8/10 - 좋아요

Aaron

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Everything was very nice , one of the best properties I’ve stayed in. Check in attendant was very rude - everyone else that we came in contact with was very friendly / helpful
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kenneth 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Mallory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Erika

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I didn’t like kids have to be 14 to swim in the pool. My son who is 7 was ready to go swimming that evening we arrived. Only to be told you have to be 14. Then I ran into another family with younger kids. They seen us with our swim stuff on a stopped be to say ……..isn’t it crazy we had no idea you can’t take your kids swimming.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Shannon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time staying at MGM Grand and will do so again.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Cynthia D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was an excellent experience. I love all the amenities, the huge shower, the comfort of the bed, the large size room and everything.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
MGM was close to everything in downtown Detroit
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

jevonta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Captain

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I don’t like it when they charged me for the refrigerator and how they charge the food with the hotel bill
2024년 2월에 1박 숙박함
답변 제공: Guest Experience 님, 2024년 2월 15일
Dear Captian,Thank you for taking the time to share your feedback regarding your stay at MGM Grand Detroit. Unfortunately, some amenities do carry an additional charge, and the meals you enjoyed at our restaurant are charged to your room to provide a seamless hotel experience. We appreciate your understanding on this matter.

10/10 - 훌륭해요

Stephanie

연인과의 여행
The room was very clean and comfortable. Bed and pillows were amazing!
2024년 2월에 1박 숙박함

8/10 - 좋아요

Ypene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 2월에 2박 숙박함

8/10 - 좋아요

JEFFREY d

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

LINSIE

2024년 2월에 1박 숙박함

8/10 - 좋아요

Harold

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to the Casino. I did not like the limited dining options.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Rick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함