Buenas tardes estimada Cristian,Muchas gracias por sus comentarios y que haya teniendo una buena estadia con nosotros, lo esperamos pronto.

Estimado Sr.Bruno : Gracias por escribirnos, en cuento al tema de la manta, es verdad, nos demoramos unos 30 minutos en llevársela por que estábamos ocupados, le ofrecemos las disculpas del caso. Le recordamos que le permitimos hacer el check in antes de la hora establecida. En cuanto al staff del desayuno, los comentarios nos avalan acerca de la excelente atención que tenemos siempre con nuestros huésped. Muchas Gracias

Estimado(a) Lamentamos que su experiencia no haya sido la mejor, nos hubiera encantado saber cual fue el motivo que genero dicha calificación. Estaríamos felices de volverlo a atender cuando usted lo requiera.

Dear Madam or Sir We have very high cleaning standards and would never give dirty towels. The air conditioning machine in your room is new, so it is very strange to tell us about the noise. However, we will investigate what happened with your room and find any problem and we will give you solution immediately. We also remember that the room in which you made your reservation was a single room for one person, but you arrived with your mother and we did not make any additional charge for this person. As you can read in our thousands of comments on different pages of travelers, you will see the great opinions about our hotel and our team including comments that talk about our incredible cleanliness. We hope to have the opportunity of serving you again,. That way you will prove again our services and quality standards. Further, we will be able to show you that we are committed to making every stay as pleasant as possible. All the best