객실 내 금고, 책상, 방음 설비, 다리미/다리미판

머큐어 에딘버러 헤이마켓 여행 후기

4 out of 5
머큐어 에딘버러 헤이마켓
38 Gardner's Crescent, Edinburgh, Scotland

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 440개" "
평점 8 - 좋아요. 1000개 이용 후기 중 390개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 95개" "
평점 4 - 별로예요. 1000개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 22개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
정말 최악의 호텔이네요 반지하층이 2개나 있고 에어컨은 고장나서 엄청나게 습한데도 그냥 잘수밖에 없었습니다 게다가 에어컨 점검을 해달라고하니 이상없다고 조그만한 선풍기 하나 가져다 주고 카운터 직원들은 한명을 제외하고 모두 불친절했습니다 특히 동양분들은 이용하지 않았으면합니다
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

Damien 님, CHARGE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bon hôtel proche du vieux centre et du château. Petit déjeuner au top
2024년 2월에 2박 숙박함
답변 제공: Jay Shah 님, 2024년 3월 26일
Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!Reservations

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Jay shah 님, 2024년 3월 26일
Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

8/10 - 좋아요

Graham

좋아요: 청결 상태, 직원 및 서비스
Staff excellent great location 5 min walk to grass Market
2024년 1월에 1박 숙박함
답변 제공: Jay shah 님, 2024년 3월 26일
Hi Graham,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

8/10 - 좋아요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent room and breakfast, the pillows were pretty hard though so I can't say I slept massively well.
2024년 1월에 1박 숙박함
답변 제공: Jay shah 님, 2024년 3월 26일
Hi Dave,Thank you for your positive feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters from arising in the future. We do hope that despite this we will see you back at the hotel again.

6/10 - 괜찮아요

Belinda

좋아요: 청결 상태, 직원 및 서비스
Aircon not woking but they did provide a heater.
답변 제공: Reservation Team 님, 2024년 1월 11일
Thank you for your feedback.We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,

4/10 - 별로예요

Gillian

연인과의 여행
We were sent an email before arrival telling us which car park was nearest and the hotel have a discounted rate. So after a 5 hour drive that’s where we parked on 30.12 23. When we checked out in 01.01. 24 we were informed the car park was locked till 03.01.24 no one had told us . The hotel did nothing to help us we had to arrange a hire car ourselves as we had work the next day.then we had to make a trip 9 hours total back to drop the hire car off and collect our car. This is poor service from the Accor group and will be seeking compensation.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Annalisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Jay shah 님, 2024년 3월 26일
Hi Annalisa,Thank you for your positive feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters from arising in the future. We do hope that despite this we will see you back at the hotel again.

4/10 - 별로예요

Theo

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was broken with missing wheels. Front of house service ok
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

ONUR SULEYMAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Jay shah 님, 2024년 3월 26일
Hi Thank you for your positive feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters from arising in the future. We do hope that despite this we will see you back at the hotel again.

8/10 - 좋아요

Amy

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: Jay shah 님, 2024년 3월 26일
Hi Amy,Thank you for your positive feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters from arising in the future. We do hope that despite this we will see you back at the hotel again.

10/10 - 훌륭해요

Annick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Zojuist terug gekomen van 2 nachten in dit hotel. Prima hotel, vriendelijk personeel, stille en schone kamers. Busverbinding naar het centrum op 2 minuten lopen en te voet naar het centrum doe je er ongeveer 15 minuten over. Ontbijt was prima.
2023년 12월에 2박 숙박함
답변 제공: Reservation Team 님, 2023년 12월 20일
Dear Annick,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Mercure Edinburgh Haymarket.We look forward to welcoming you back next time you’re in Edinburgh.Kind Regards,

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jay shah 님, 2024년 3월 26일
HI Jennifer,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

8/10 - 좋아요

Samantha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Mhairi

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ieuan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Jay shah 님, 2024년 3월 26일
HI Ieuan,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

8/10 - 좋아요

Carole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was in a convenient location. 25 min walk to start of Princess Street. Staff good and helpful . Nice breakfast . Room disappointing as it was very small , heating didn’t seem to work room was cold.
2023년 11월에 2박 숙박함
답변 제공: Reservation Team 님, 2023년 12월 7일
Thank you for your feedback.We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,

6/10 - 괜찮아요

Ciara

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Good location. Did not like room at all - window faced a wall so was very dark. Bathroom door was broke and didn’t shut fully. Bathroom was a wet room which I don’t like and didn’t find very clean. TV only worked intermittently. Housekeeping opened door without knocking whilst I was getting dressed.
2023년 11월에 2박 숙박함
답변 제공: Reservation Team 님, 2023년 12월 7일
Thank you for your feedback.We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very central for everything
2023년 11월에 1박 숙박함
답변 제공: Reservation Team 님, 2023년 12월 7일
Dear Anthony,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Mercure Edinburgh Haymarket.We look forward to welcoming you back next time you’re in Edinburgh.Kind Regards,

10/10 - 훌륭해요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Jay shah 님, 2024년 3월 26일
Hi Paul,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

10/10 - 훌륭해요

Sarah

2023년 11월에 1박 숙박함
답변 제공: Jay shah 님, 2024년 3월 26일
Hi Sarah,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

8/10 - 좋아요

Constance

I was in the basement, they should say that it was below ground
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

TOMMASO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mancano delle mensole in bagno su cui appoggiare le proprie cose per l'igiene
2023년 11월에 4박 숙박함
답변 제공: Reservation Team 님, 2023년 11월 20일
Dear Tommaso,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Mercure Edinburgh Haymarket.We look forward to welcoming you back next time you’re in Edinburgh.Kind Regards,

4/10 - 별로예요

Catherine

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I booked this as a special treat for my daughter’s birthday. On arriving in our room there were water marks all over the wall and areas that it had clearly been patched up but not decorated properly. There were also stains on the sheets. Our room was freezing so I was going to call reception but discovered no phone in the room so had to get dressed (was in my pyjamas) and go down to reception to ask for help. The lady on reception was very helpful and came up to help sort out the heating. The next morning I wanted to use the hairdryer. However, I soon discovered that was broken. I called reception using my mobile phone and they said they would send up a replacement. After waiting for nearly half an hour I gave up and went out with wet hair. Finally, on the last morning we flushed the toilet and water just get pouring into the toilet and it then wouldn’t flush. We were checking out anyway so I told the lady at reception and she was very apologetic and offered us a small discount. However, for the cost of around £300 for two nights I felt that the discount wasn’t very much. I would definitely think twice before booking another Mercury hotel.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Aly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Lars

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast should always be included.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Pawandeep kaur

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 6박 숙박함

8/10 - 좋아요

Neil

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Bit pricey for the quality still a nice place but not 4star
2023년 10월에 2박 숙박함
답변 제공: Reservation Team 님, 2023년 11월 20일
Dear NeilThank you for the wonderful comments.We are delighted that you enjoyed your stay at Mercure Edinburgh Haymarket.We look forward to welcoming you back next time you’re in Edinburgh.Kind Regards,

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Craig A 님, 2023년 10월 20일
Thank you for the great score Mark!

8/10 - 좋아요

Alex

연인과의 여행
좋아요: 편의 시설/서비스
Nice place for relaxing and recharging
2023년 10월에 1박 숙박함
답변 제공: Craig A 님, 2023년 10월 20일
Hi Alex,Thank you for your comments, we are glad you enjoyed your stay

6/10 - 괜찮아요

Richard

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kellie

2023년 10월에 2박 숙박함

4/10 - 별로예요

Alistair

출장 여행
별로예요: 직원 및 서비스
Extremely over priced
Extremely over priced. Could not get a decent sleep due to the noise from the street. Carpet is grubby and only one towel between the two of us. I did ask for a second towel, but his never arrived.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Joanne

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
We were staying for a night out in town, when we went into the cupboard for the ironing board there was a dirty towel on the floor and receipts from another date and horrible dirty marks on the floor in front of the table. Shame as had great potential at first glance and staff were lovely.
2023년 10월에 1박 숙박함
답변 제공: Craig A 님, 2023년 10월 20일
HI Joanne,Thank you for sharing your experience, we are so sorry to hear of this as this is not the standard we expect to deliver. We will follow this up internally to ensure it is an isolated issue.

10/10 - 훌륭해요

Mike

2023년 10월에 1박 숙박함
답변 제공: Craig A 님, 2023년 10월 20일
Thank you for the wonderful score Mike!

10/10 - 훌륭해요

Susan

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

vincent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff and location
2023년 9월에 2박 숙박함
답변 제공: Reservation Team 님, 2023년 11월 20일
Dear Vicent,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Mercure Edinburgh Haymarket.We look forward to welcoming you back next time you’re in Edinburgh.Kind Regards,

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good hotel and easy access to the city
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

François

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to old town. Quiet
2023년 9월에 1박 숙박함

8/10 - 좋아요

michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel itself was lovely unfortunately for the money paid the room wasn't quite up to par. Big crack across sliding door, paint coming off the ceiling in bathroom and not the same carpet etc advertised on website. Still a nice hotel just our room needed touching up a bit.
2023년 9월에 1박 숙박함
답변 제공: Reservation Team 님, 2023년 11월 20일
Dear Michael,Thank you for your positive feedback.We are glad to see that you enjoyed your stay with us.We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,

8/10 - 좋아요

Susan

2023년 9월에 1박 숙박함

8/10 - 좋아요

Vadood

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Reasonable hotel with ok location
A decent hotel with basic amenities. The reception wasn’t very friendly, the guy with glasses he needs to smile and be more friendly.
2023년 9월에 1박 숙박함

4/10 - 별로예요

George

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Location OK, Hotel needs improvement
Initially we were given an underground room, which was fixed immediately. Can’t complain about customer service. They are limited to with they have in hands. Limited on technology. Mattress will make you remember the hotel. No cover sheet…direct to comforter. Overall room is small, bathroom does not have an exhaustion vent. If 2 takes a hot shower - prepare to open the window. I’d suggest you check on recent reviews to see if they’ve improved.
2023년 9월에 3박 숙박함

8/10 - 좋아요

Colin

가족 여행
좋아요: 직원 및 서비스
Nice hotel but our room had a bad drain smell. Also being on the top floor meant we had the air vent outside noise all night. Otherwise breakfast was fine and staff pleasant.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Carol

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

4/10 - 별로예요

Gemma

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Not worth the money paid. The room was nice. The breakfast wasn’t fully stocked. The kitchen stopped serving eggs and there was little hot food available. The staff were rude when we asked for eggs , staff were eating at the same time as guests in the restaurant. It’s not what you would expect for a hotel of this standard, it is in a good location but the walk from the car park and to princess street was very dark. I wouldn’t recommend for solo travelers
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Holly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Stayed here for one night in August and sadly did not have the best experience. Once checked in our room key did not work multiple times which put us behind schedule, the member of staff who helped us was helpful and apologetic however. Slept terribly as it was a hot weekend the AC only stayed on for about 30 seconds. Also about 6am there was loud noises, sounded like it could’ve been pipes as we were a basement room end of corridor. Staff member checking us out barley said one word, didn’t ask how our stay was which was a shame cause everyone at check in was lovely. Room itself was nice, modern and clean.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Mrs S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely recommend
The location is great. Nearest Car park is about 5mins away but the hotel have an arrangement so mine was £11 for overnight parking so not too bad for city centre! Hotel was lovely; staff very helpful and friendly. The breakfast was delicious. A bit expensive but probably just city centre prices. I would definitely stay here again.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

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단체 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 3박 숙박함