조감도

문 플레이스 칸쿤 - 올 인클루시브 여행 후기

4.5 out of 5
문 플레이스 칸쿤 - 올 인클루시브
Carretera Cancun-Chetumal Km. 340, Cancun, QROO

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 2291개 이용 후기 중 1216개" "
평점 8 - 좋아요. 2291개 이용 후기 중 435개" "
평점 6 - 괜찮아요. 2291개 이용 후기 중 262개" "
평점 4 - 별로예요. 2291개 이용 후기 중 172개" "
평점 2 - 너무 별로예요. 2291개 이용 후기 중 206개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 20일
Dear Kim,Thank you for sharing your 5/5 stars rating. It was a pleasure hosting your vacation and we look forward to having you back.Kindest Regards

10/10 - 훌륭해요

Sungchul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 13일
Dear Sungchul. On behalf of Moon Palace Cancun Staff we would like to thank you for sharing us your rate. It is always much appreciated when our guests take the time to let us know their experiences at our Resort.

10/10 - 훌륭해요

Myung hyun

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 8월에 4박 숙박함
답변 제공: Moon Palace Cancún 님, 2022년 8월 13일
Dear Myung hyun, Thank you for your 10-star rating and for your comments. We are thrilled to have hosted you and look forward to welcoming you again and exceed your expectations. Kind regards

10/10 - 훌륭해요

suhyeong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지상낙원
가족여행으로 너무 좋아요 호텔존은 바다가 이쁘지만 문팰리스는 리조트가 넓어서 쾌적하고 수영장도 많고 음식도 맛나고 모든게 만족스러워요 다만 문에서만 머문다면 이쁜 바다를 볼수없고 쇼핑몰 나가기가 멀지만 문 리조트에서도 적어도 이삼일은 머물러야 지상낙원을 경험할수있을거에요
2022년 1월에 2박 숙박함
답변 제공: Moon Palace Cancun 님, 2022년 2월 3일
Dear suhyeong, Thank you very much for your excellent comments, we are happy to learn you had enjoyed your vacations at Moon Palace Cancun. It will be a pleasure to serve you again and to welcome you in the near future. Cordially,

8/10 - 좋아요

Haesung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전체적으로 좋았어요~ 인터네셔널 부페에도 아시아 음식이 좀 더 있었으면 좋을것 같아요.^^
2021년 12월에 5박 숙박함
답변 제공: Moon Palace Cancún 님, 2021년 12월 31일
Dear Haesung; Thank you for choosing Moon Palace Cancun, it was a pleasure to welcome you. We are pleased to know that your overall stay was positive in which you were able to enjoy our facilities and services. Your comments are very important to us and will be highly considered for future improvements. Looking forward to welcome you back. Best regards,

10/10 - 훌륭해요

Jeong eun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행으로 최고에요~!
평이 갈리는 내용이 있어 기대를 안하고 갔는데, 음식도 입맛에 잘 맞고 수영장도 아이들과 함께하기에 충분히 넓고 깨끗했어요~~아이들과 함께 소중한 추억 만들고 왔네요~^^
2021년 12월에 4박 숙박함
답변 제공: Moon Palace Cancún 님, 2021년 12월 27일
Dear Jeong Eun; We thank you for choosing us and giving us the opportunity to welcome you at Moon Palace Cancun. We are pleased to read that you enjoyed a pleasant stay and that our facilities and services meet your expectations, your comments are very important to us. We remain at your service and look forward to welcome you back soon. Best regards,

8/10 - 좋아요

seung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절하고 편안함
2021년 11월에 2박 숙박함
답변 제공: MOON PALACE CANCUN 님, 2021년 12월 2일
Thank you very much for staying at Moon Palace Cancun Seung. We are happy to read that you had a pleasant stay. We look forward to your next visit. Best regards.

8/10 - 좋아요

Dharmesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thanks for good referral
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Carmen Santana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service Thank you to Gregorio and Carla at the buffet. Our dinner experience was amazing. Our room service was exceptional Rosalinda is very detailed. Every single worker there was friendly. Very relaxed and safe vacation.
2024년 3월에 5박 숙박함

8/10 - 좋아요

Jagadish

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort was great and like the food with all inclusive option. Little disappointed with room service, we have to request multiple calls to get someone. Like the option of swapping between their properties nizuc and sunrise and their transportation is great between lobbies. Overall it’s great experience.
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 27일
Hello Jagadish,We appreciate you choosing to vacation with us. We are delighted to hear it was a fulfilling stay. Most importantly we are glad to hear you appreciate the option to use both facility freely. It was a pleasure having you and we hope to welcome you back.Best Regards

10/10 - 훌륭해요

John L 님, Addison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent food choices great property with friendly staff. Will definitely return
2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 27일
Dear John,Thank you for sharing your 5/5 ratings. We are delighted that you took the time to share your review about your fulfilling stay. It was a pleasure hosting your vacation and we hope to welcome you back.Best Regards

10/10 - 훌륭해요

Vergica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing experience and great staff always making sure we are ok
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 26일
Hello Vergica,Thank you for vacationing with us. We are delighted to hear about your fulfilling stay, and the staff contribution in making it memorable. We are glad to have shared in this experience and we look forward to having you back.Kindest Regards

10/10 - 훌륭해요

J H

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved it but every thing was very expensive
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 25일
Hello JH,Thank you for choosing to vacation here with us. We are happy to hear you love the experience. Price is usually a factor for many individuals, I suggest paying close attention and monitor our sites to see promotions, as we usually have these offers. It was a pleasure having you and we hope to welcome you back.Best Regards

6/10 - 괜찮아요

ANGELLOW

별로예요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 26일
Dear Angellow,Thank you for sharing your ratings. We would like to hear more about your experience. We are kindly inviting you to write to us and tell us more about your stay. We look forward to hearing form you.Best Regards

4/10 - 별로예요

Sugyan 님, Manchester

가족 여행
별로예요: 직원 및 서비스
We had a hard time if we book through EXPEDIA . The hotel staff make us secondary people in all of the things if we have not booked directly with hotel . EXPEDIA should take a note of this
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 26일
Hello Sugyan,Thank you for sharing your feedback. We are sorry to hear you felt like you were treated as a secondary. We sincerely apologize that you felt like this , as we treat all guest equal. We have however shared your feedback with the respective department to highlight your experience.Kindest Regards

8/10 - 좋아요

Bryce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 26일
Dear Bryce,We appreciate you taking the time to share your4/ 5 stars ratings. It was a pleasure having you vacation with us and we look forward to having you back.Kindest Regards

6/10 - 괜찮아요

Zahra

가족 여행
Limited dining
2024년 3월에 3박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 25일
Hello Zahra,Thank you for sharing your feedback. We sorry to hear that dining options were not available. We would just like to remind you that all restaurants at Sunrise and Nizuc are included in your dining option. We do hope we can welcome you back.Best Regards

6/10 - 괜찮아요

Chelsea Jo

가족 여행
Overall it was an okay resort. It’s huge, you have to take a golf cart ride most places to get there in a reasonable amount of time. We had to wait for dinner most nights unless we ate at the buffets, often times 1-2 hours. When dining, service often took too long to get even our drinks. However, the wait staff along with the staff around the resort was always friendly and kind. For the size of the resort, I would say that they don’t have enough restaurant seating capacity. The food was decent but we’ve had better at other resorts. They had plenty of activities for children which was nice. The spa was good. The app is really nice for finding information, asking questions and booking reservations and spa appts. We likely won’t return but there are plenty of people who enjoy this resort.
2024년 3월에 8박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 26일
Dear Chelsea,We appreciate you taking the time to share your valuable feedback. We are glad to hear that most things were pleasing such as the spa, the app, many options of activities, and most importantly, the warm and friendly staff. We have also noted you dissatisfaction with the restaurant dining options and wait time . Kindly noted that your review was shared with the department for the knowledge of your experience. We are pleased to have had you vacation here with us , and we do hope we can welcome you back.Best Regards

2/10 - 너무 별로예요

Sandip

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The charges are too high to show via Expedia and real prices are very very cheap. You / Expedia is ripping people with such SUPER HIGH prices. We were charged 4 times of the price compared to available rates. Would not recommend to book this property via Expedia and look for alternates for booking.
2024년 3월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 25일
Dear Sandip,Thank you for sharing your feedback. We are sorry to hear about your dissatisfaction. We do hope you had an enjoyable stay here at Moon Palace Cancun.Best Regards

2/10 - 너무 별로예요

matt

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty horrible experience with the their Grand Cancun promo timeshare-like presentation. Hard sales tactics and 4 sales people for 3 hours. Awful.
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 26일
Hello Matt,Thank you for choosing to vacation with us here with us Moon Palace Cancun. We appreciate your feedback, and we are sorry to hear you were dissatisfied with the sales presentation. We have shared your feedback with the respective department for their attention. We do hope you had a pleasant stay here with us, and we can welcome you back .Best Regards

10/10 - 훌륭해요

SUKHJINDER SINGH

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 26일
Dear Sukhjinder,Thank you for choosing to stay with us here at Moon Palace Cancun. We are glad to hear it was a nice experience. It was a pleasure having you and we look forward to having you back.Kindest Regards

10/10 - 훌륭해요

Pejman Ahmadi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 26일
Dear Pejman Ahmadi,Thank you for sharing your 5 stars ratings. It was a pleasure hosting your stay and we look forward to welcome you back.Kindest Regards

10/10 - 훌륭해요

SAE UR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 26일
Dear SAE UR,Thank you for sharing your 5 stars ratings. It was a pleasure hosting your stay and we look forward to welcome you back.Kindest Regards

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing i didn’t like is when they are pushy to sell you other trips you do t need!
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 23일
Hello David,We are glad to hear you had a fulfilling stay. We are sorry to hear the pushy sales team, deterred you stay a bit. We will share your feedback and work to provide a fulfilling experience for all.Best Regards

10/10 - 훌륭해요

Kaite

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has everything you could ever need, however it’s very big and very busy. Mostly good service with a few people who look very uninterested
2024년 3월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 22일
Dear Kaite,Thank you for taking the time to share your feedback. We are glad to hear it was a fulfilling experience, with the good outweighing the bad. We are looking forward to your next visit.Best Regards

10/10 - 훌륭해요

Kazaan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 23일
Hello Kazaan,We appreciate your 5/5 ratings. We are glad you choose to vacation with us, and we look forward to having you back.Kindest Regards

10/10 - 훌륭해요

Melissa Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort. Food was amazing
2024년 3월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 22일
Hello Melissa,We are delighted to receive your review and to hear you enjoyed the delicious meals. We are please to have been apart of your stay, and we look forward to having you back soon.

10/10 - 훌륭해요

Agyapal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great trip i like the most of thing of moon palace their staff is very friendly. Everything going smoothly and you can enjoy all the facilities its wonderful
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 21일
Dear Agyapal,Fantastic!We are glad you choose to vacation with us here. And more so appreciative you took the time to share your feedback about your magnificent stay. It was a pleasure having you and we look forward to welcome you back.Best Regards

8/10 - 좋아요

Roberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
En general todo esta super bien servicio del personal excelente
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 21일
Estimado Roberto ,Nos complace recibir sus comentarios sobre su excelente estadía. Nos alegra saber que el servicio al cliente fue A1. Estamos encantados de haber sido parte de su estadía y anticipamos su próxima visita.Atentamente

10/10 - 훌륭해요

Lubisa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great family resort
2024년 3월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 21일
Dear Lubisa,Great!Thank you. We appreciate your valuable feedback. It was a pleasure, having you vacation with us and we look forward to your next stay.Best Regards

8/10 - 좋아요

Patrick

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
There are three Palace resorts next to each other. They tell you that you can use any of the amenities at each resort, but that’s only true if you stay at the Grand. And they are spread pretty far apart. Restaurants were pretty good, plenty of pool space, but chairs were all taken by 7am, and nobody enforced the idle policy concerning chairs/lounges. Staff was excellent
2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 20일
Dear Patrick,We would like to thank you for choosing us to be apart of your vacation. We appreciate your feedback on your stay. Yes you can only access all resort if you are stay at The Grand, however stay at Sunrise or Nizuc, allow you access to both. As well to do provide free shuttles to take to back and forth all resorts, so too gold carts. The Sunrise and Nizuc resorts are within walking distance should in case you opt to do so. It was a pleasure having you and we look forward to having you back.Sincerely

6/10 - 괜찮아요

Surya Teja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Water smell is bad in room
2024년 2월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 18일
Dear Surya,Thank you for choosing Moon Palace Cancun as your resort destination. We appreciate you taking the time to share you sharing your valuable feedback on your recent stay. Kindly note we have shared you feedback with the respective department for their immediate attention. We do hope that we can welcome you back for an overall fulfilling stay.Best Regards

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very attentive and friendly and the property was beautiful. The food was excellent.
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 18일
Hello Chris,Excellent!Thank you for taking the time to share your feedback. We are happy to hear it was a fulfilling stay here with us. It was a pleasure having you and we look forward to having you back.Kindest Regards

10/10 - 훌륭해요

Jerline M.

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful. Soo much to do. There’s 3 resorts and they offer shuttle buses or golf cart service to get to each property. Food for pretty decent. A lot for kids and adults to do. They have a lot Of pools and there was always something going on. The entertainment was top notch. I would definitely recommend this place
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 18일
Dear Jerline,We would like top thank you for choosing to vacation with us here at Moon Palace Cancun. We are delighted to hear you had a fulfilling stay here with us. Glad to hear that you appreciate the many options of activities, and the entertainment was top notch. We would sincerely like to thank you for recommending our resort. It was a pleasure having you and we do hope to welcome you back.Kindest Regards

4/10 - 별로예요

Vinai

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
While the property, food and facilities were good, we had a bad experience where money was taken from the room. After completing their tedious procedure which strangely included searching our rooms. They decided few days later they could not find fault with their staff who entered the room. We were then offered taxi fair to take our complaint to police station, the night before check out! While the amount of money missing is only a fraction of what we paid for the holiday, we were left very disappointed with the experience and how the situation was dealt.
2024년 3월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 18일
Dear Vinai,Thank you for sharing your valuable feedback. Firstly, let me apologize for any inconveniences cause. The team is aware of the incident and followed the correct procedure in handling the matter. The option was provided to report the matter to the police, which was refused. Unfortunately, there is not much we can do, however we remain attentive should you require further assistance.Best Regards

8/10 - 좋아요

Mariangela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Moon Palace was awesome! Facilities & Customer Service was great - food was OK, I didn't love anything but didn't hate anything either, it all kinda needed more salt or one more spice to really do the trick. In terms of location, if you prefer the pool then this is your place, but if you're really craving a crystal blue beach, then I'd stay in the Zona Hotelera where the beach is better. This is a BIG resort!
2024년 3월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 18일
Hello Mariangela,Thank you for choosing to vacation with us . We appreciate your valuable feedback on your stay. We have noted your suggestion and shared it with the respective department. As you may already know, there is nothing that we can do in relation to the crystal clear beach. We do however hope to welcome you back.Kindest Regards

10/10 - 훌륭해요

zoraya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding resort with incredible service!! We didn’t like the beach there but we went to beach palace one day and it was wonderful!! Our teenagers children loved this resort! Highly recommend it!!
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 18일
Dear Zoraya,Thank you for choosing Moon Palace Cancun as your resort destination. We thank you for sharing your feedback , and more importantly we thank you for sharing your recommendation.It was was a pleasure hosting you vacation, and we do hope to welcome you back.Best Regards

8/10 - 좋아요

Gurvinder

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it was a great experience. Cons are; booking dinner reservations in restaurants and the presentation part where they try to sell you a membership. This presentation took out of half the day. When you say no to one person then other person comes with another offer. Then they'll be rude and disrespectful if you keep saying NO.
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 16일
Dear Gurvinder,Thank you for sharing your 4/5 stars ratings. W e are glad to hear it was a great experience. Please note as a future reference, you may download the Moon Palace App, which can help you to make dinner reservations at your convenience. It was a pleasure having you here and we look forward to welcome you back.Best Regards

10/10 - 훌륭해요

Ramiro Eduardo 님, Clifton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Jamaica 님, 2024년 3월 16일
Dear Ramiro Eduardo,Thank you for sharing your 5 stars ratings. It was a pleasure having you here and we look forward to welcome you back.Best Regards

6/10 - 괜찮아요

Alicia

별로예요: 청결 상태
No era lo que esperaba
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 16일
Estimado Alicia,Gracias por tomarse el tiempo para compartir sus comentarios sobre su estadía. Lamentamos saber que sus expectativas no se cumplieron. Te invitamos a escribirnos y contarnos más sobre tu estadía. Esperamos con interés escuchar de usted.Atentamente

10/10 - 훌륭해요

Hilary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fabulous!
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 16일
Dear Hilary,Thank you for sharing your 5/5 stars ratings. It was a pleasure having you here and we look forward to welcome you back.Best Regards

2/10 - 너무 별로예요

Jae Jung 님, BEDFORD

가족 여행
Room was clearness and so many insect. Phone wasn't working, and chaged room but always something problems. Moon palace has 3 diffrent place. Expedia showed pic for moon palace Grand( most of pic) wr were in Moon palace SunRise.
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 16일
Hello Jae Jung,Thank you for sharing your feedback to tell us about your stay. We are sorry to hear that your expectation were not met, as well you found the ad misleading. We do hope to welcome you back for a more fulfilling stay.Best Regards

8/10 - 좋아요

Sadhana

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has many things to do if you want options for kids. Restaurant choices are great. Shuttles run all the time, however if you do not like walking or waiting then this could be a problem. Our family didn’t mind walking and felt shuttle options were frequent.
2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 14일
Dear Sadhana,Thank you for choosing to vacation with us here at Moon Place Cancun. We appreciate you taking the time to share your feedback on your recent stay. We are glad to hear you had a fulfilling stay with the many activities options, restaurants and golf carts.We are please to have had you and been apart of your stay. We look forward to welcome you back.Best Regards

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 16일
Dear Gurvinder,Thank you for sharing your 4/5 stars ratings. It was a pleasure having you here and we look forward to welcome you back.Best Regards

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 14일
Hello Jason,Thank you for taking the time to share you valuable feedback telling us about your stay. We are happy to hear you like our beautiful resort. We look forward to having you back.Best Regards

10/10 - 훌륭해요

Arpan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 16일
Dear Arpan,Thank you for sharing your 5/5 stars ratings. . It was a pleasure having you here and we look forward to welcome you back.Best Regards

6/10 - 괜찮아요

Zeqiang

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Shopping is tooo expensive and staff work there may trick you.
2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 14일
Dear Zeqiang,We appreciate you taking the time to share your feedback. We are sorry to hear your expectations were not met. We aim to provide the highest service with integrity, and exceeding our guests expectations. We would like to hear more about your claim, so we are inviting you to write to us to tell us more about your experience.We look forward to hearing from you.Best Regards

6/10 - 괜찮아요

madan

아이를 동반한 가족 여행
The property is nice! The only problem I see and I want to emphasize is their luring of guests to “presentation” and trying to forcefully make you buy their “membership”! Memberships range from $110k to a million.. Give me a break! Tell us the offer and send us emails maybe we will sign up if we like it! But NO! They wanted right away! We flew all the way just to waste our whole 1 day (Saturday)!! Stop making guests go through this whole “presentation” thing, “Grand hotel” “Water park” thing and “Why you buy through Expedia?” crap! Expedia should ban them instead!! Because of the creepy practice and false advertisement with all the employees (who were wearing green uniforms, black and white suited robots whose only job is to make you sign for membership; if you don’t they stare at you!), we won’t be coming back to Moon Palace! Just resort itself is great - great food, great service, great entertainment both kids and shows, great location (besides dirty ocean - reefs). Everything was good! Plus point they have Playroom (kids loved it a lot!)
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 18일
Dear Madan,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your feedback to tell us about your stay. We are sorry to hear that your experience was ruined by the sales presentation. Kindly note we have shared your valuable feedback with the respective department for their immediate attention. We are however glad to hear that outside of this you had a good experience. It was a pleasure having you and we do hope to welcome you back.Best Regards

10/10 - 훌륭해요

Ashleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing, loved the resort. The staff was super helpful, nice and soo sweet. Loved my vacation, we all didn’t want to leave
2024년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 13일
Dear Ashleen; Thank you for choosing to vacation with us at Moon Palace Cancún. We thank you for sharing your 5 stars review ratings, and especially highlighting the best service. It was a pleasure having you, and we look forward to welcoming you back. Kind regards,

10/10 - 훌륭해요

Ebisso

가족 여행
I liked everything
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 12일
Dear Ebisso,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun.We are delighted to hear your expectations were met.It was a pleasure having you and we hope to welcome you back soon.Best Regards