I specifically asked for a bottom room when I booked the hotel days prior due to my 4 year old having leg problems -- brought that up to the lady when we got there and she said "we have no bottom rooms available" when there was clearly bottom rooms available & I had booked DAYS prior to our stay, there was roaches everywhere, ac wouldn't blow cold air, there was trash under the beds, the water pressure is bad, & stains all over the bed/covers.