무료 WiFi, 침대 시트

모텔 6 브라이언, 텍사스 - 칼리지 스테이션 여행 후기

2 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 772개 이용 후기 중 160개" "
평점 8 - 좋아요. 772개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 772개 이용 후기 중 158개" "
평점 4 - 별로예요. 772개 이용 후기 중 115개" "
평점 2 - 너무 별로예요. 772개 이용 후기 중 160개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

Andrew

좋아요: 직원 및 서비스
.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Andrew,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - 괜찮아요

Richard

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Just ok.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Richard, We appreciate your feedback and will take it into consideration for future improvements. If you have any further comments or concerns, please don't hesitate to contact our management team.

6/10 - 괜찮아요

Ricky

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Ricky, We are sorry to hear that you did not fully enjoy your stay with us. Please feel free to contact us directly to discuss any areas of improvement. We value your feedback and would like to ensure your next visit exceeds your expectations.

10/10 - 훌륭해요

Jeremy 님, Jurupa Valley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love this place and the staff
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Jeremy,We are pleased to hear that you enjoyed your stay with us and found our staff excellent. Your feedback is greatly appreciated and we hope to welcome you back in the future for another wonderful experience.

8/10 - 좋아요

telecia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room. Evening staff was friendly. It was noisy when the construction workers drove in and went to their rooms; However, it was very quiet after that and throughout the night. I would stay here again.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello telecia,We're delighted to hear you found your room clean and our evening staff friendly. We appreciate your understanding regarding the noise from the construction workers. We're pleased to know that it was quiet throughout the night, and we hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

Chris

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Chris,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

jairo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello jairo, We're sorry to hear your recent experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them.

4/10 - 별로예요

Maria

가족 여행
별로예요: 직원 및 서비스
Sadly, our room was at the intersection of much traffic, so it was noisy at night and the morning. I asked for a toothbrush and they were charging me, so no complimentary accessories. I went to Wal-Mart instead. The bathtub was slippery.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Maria, We apologize for any inconvenience during your stay. Your feedback is valuable for us to make improvements. For any future concerns, feel free to reach out to our management team. Thank you for sharing your experience with us.

8/10 - 좋아요

Robert

출장 여행
좋아요: 직원 및 서비스
It's still be updated. The rooms were ok but the microwave is outdated and the refrigerator doesn't have a freezer compartment
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
Hello Robert,Thank you for your feedback. We appreciate your comments on the room and apologize for any inconvenience caused by the outdated microwave and lack of a freezer compartment in the refrigerator. We have taken note of your observations to ensure better guest experiences in the future.

10/10 - 훌륭해요

Luis

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
Hello Luis,To be awarded a perfect 5 score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

2/10 - 너무 별로예요

Luis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room dirty
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello Luis, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will address this with our housekeeping team to ensure our rooms are clean and well-maintained going forward.

2/10 - 너무 별로예요

Michael

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello Michael, We're sorry to hear about your disappointing experience at our hotel. We would appreciate it if you could please reach out to our hotel directly to provide specific feedback so that we can address any issues and improve our services. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Adrian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Adrian,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 - 별로예요

Berny

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello Berny, We're sorry to hear that your experience at our hotel fell short of your expectations. We'd love to hear more about your stay so we can address any concerns you may have. Please reach out to us directly with any feedback you have.

6/10 - 괜찮아요

Kim

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Only if you have to
The room was semi- clean if you can call it that. The bed was REALLY uncomfortable. The water pressure in the shower was AMAZING but other than that, i"m happy it was only 1 night. The front desk service was okay.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Kim, Thank you for sharing your experience with us. We apologize if the cleanliness of your room did not meet your expectations. We appreciate your feedback regarding the comfort of the bed and the water pressure in the shower. We strive to provide excellent service and will address your comments with our team. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

실제 이용하신 고객

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Dear Guest, Thank you for choosing our hotel for your stay. We appreciate your feedback and value your opinion. If you have any specific comments or concerns about your experience, please don't hesitate to reach out to us directly. We hope to have another opportunity to welcome you back in the future and provide you with an even better stay.

2/10 - 너무 별로예요

Ronald

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff would just help their self into the room evening after being declined entrance. Would wait until you left to enter after being told room service was not needed. Very impatient and unprofessional staffers. Room service was also very disrespectful
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Ronald, Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced during your stay. We take guest feedback seriously and will address this issue with our staff to ensure it does not happen again in the future. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente mi experiencia
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Carlos,Gracias por compartir tu experiencia positiva con nosotros. Nos complace saber que tu estadía fue excelente. Esperamos verte de nuevo en el futuro y brindarte otra experiencia memorable.

8/10 - 좋아요

Nancy

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Nancy,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a wonderful experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and look forward to welcoming you back in the future.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Dear Guest,We appreciate you choosing our hotel for your stay. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Monica 님, Houston

2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Monica, We appreciate you taking the time to rate our hotel. We apologize if your experience did not meet your expectations. We encourage you to reach out to our hotel directly so that we can better understand your concerns and work towards a resolution. We hope to have the opportunity to improve your impression of our hotel in the future.

2/10 - 너무 별로예요

Frank

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Frank, Thank you for taking the time to provide rating on your recent stay with us. We regret to hear that your experience did not meet your expectations. We encourage you to contact our management team directly so we can further address your concerns and gather additional details. Our goal is to ensure our guests have a positive stay, and we appreciate your feedback to help us improve.

6/10 - 괜찮아요

kimberly

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I had reserved a non-smoking room and was put in a smoking room. We got in late and had to leave early so I dealt with it and told the front desk in the morning. The a/c unit was loud and there was a lot of street noise along with being able to hear people in the room next to me and above me. There was rust on the bathroom walls and in the tub. If you just need a place to sleep for a few hours. this will suffice. The location was good for everything I needed.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello kimberly,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We'll certainly pass along your concerns to the relevant departments for their review. We appreciate your compliments on our location and we hope to have the opportunity to provide you with an improved experience in the future.

4/10 - 별로예요

Donna

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Donna,We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and would appreciate it if you could contact our hotel directly to share any specific areas of concern. We strive to provide exceptional service and would like the opportunity to address any issues you may have encountered.

6/10 - 괜찮아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스
Bedding could be improved. Overall ok for a quick sleep
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Stephanie,Thank you for taking the time to share your feedback with us. We appreciate your comments about the bedding and we apologize if it did not meet your expectations. We strive to provide a comfortable stay for our guests and we appreciate your input. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Catherin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was pleased with our stay at the hotel. There needs to be vending machines close to the rooms. Ice machine needs repaired on first floor.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Catherin,Thank you for choosing to stay at our hotel. We appreciate your feedback and are glad to hear that you enjoyed your overall stay. We understand the convenience of having vending machines close to the rooms and apologize for any inconvenience caused. We will pass your suggestion along to the relevant department for their consideration. Additionally, we apologize for the issue with the ice machine on the first floor and will look into repairing it promptly. Thank you again for your feedback and we hope to welcome you back in the future.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
Won't be staying again
Stayed for one night for a family trip. Wasn't expecting much out of a motel. It's as was expected. Looks run down in the rooms and restroom. Took forever it seemed to get someone to come check me in after a tiring day. When I left, again no one there. I just left the card at the desk.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Dear Guest,Thank you for choosing our motel for your family trip. We apologize for any delay you experienced during check-in and departure. Our team strives to provide efficient service and will address your feedback with our staff. We value your input and hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 - 훌륭해요

MariaAnita

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was grime around the tub, the commode was not stable and moved when you sat on it, there was rust and corrosion on the bath tub, baseboards were separated from the wall, NO HAIR DRYER
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello MariaAnita,Thank you for sharing your feedback with us. We appreciate your comments regarding the condition of the room and apologize for any inconvenience caused. Your feedback will be shared with our team for further improvement. We encourage you to contact our management directly for any specific concerns you might have.

2/10 - 너무 별로예요

Murat

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price they wanted to charge me was extremely expensive like $278 was requested from the clerk and i had to get it from expedia.com to check in . Toilet tank was leaking water all night it was not a pleasant stay. AC unit was consistently running on cold, could not put in on heat , i freeze to death until completely disconnected from the power outlet. Overall i am not so pleased with my stay in Motel ^ & i don't think i will ever stay there anymore.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Murat, Thank you for sharing your feedback on your recent stay with us. We apologize for any inconvenience you may have experienced during your visit. Our rates are competitive based on market demand, and we recommend checking different booking platforms for the best available options. We apologize for the issues you encountered with the toilet tank and AC unit and assure you that our maintenance team is addressing these concerns. We appreciate your feedback and will use it to improve our services.

4/10 - 별로예요

Raquel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was dirty. Floors had not been swept and was sticky. The desk had crumbs on top and even on the chair. We had asked if the room was handicap and it was and we’re told it came with shower chair/seat. It did not have one. The stench of smoke was horrible even after Lysol and plugs ins.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Raquel,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced during your time with us. We appreciate you bringing these concerns to our attention and will address them with our housekeeping team. For any future requests or specific room requirements, we recommend reaching out to our reservations team directly. We value your feedback and use it to improve our guests' experiences.

6/10 - 괜찮아요

Brittany

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There was no hot water and limited cable
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Brittany, Thank you for sharing your feedback regarding the hot water and cable issues during your stay. We apologize for any inconvenience caused and appreciate your patience. We strive to ensure all our amenities are fully functional and will address this with our team to prevent future occurrences. Your feedback helps us improve our services.

2/10 - 너무 별로예요

Linda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Linda,Thank you for sharing your feedback about your recent stay. We appreciate your honesty and apologize for any inconveniences you may have encountered. We strive to provide a comfortable and enjoyable stay for all our guests. Please feel free to contact our management team to discuss your concerns further.

8/10 - 좋아요

Jamrs

좋아요: 직원 및 서비스
Room stunk
The stay was ok but the room smelt like smoke really bad!!!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Jamrs,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 - 별로예요

Evelyn

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Evelyn,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide exceptional service and will address the issues mentioned to ensure a better experience for our future guests.

6/10 - 괜찮아요

Joanna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
no toilet paper
i mean it is the cheapest in town and we are just sleeping there, but not even an empty toilet paper roll, when I went to ask the office, they acted like i was annoying them, took 7.5 minutes to reach below the counter as there were 4 people at the counter talking.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Joanna,We apologize for the inconvenience you experienced. We'll address your concerns with our staff to ensure a more efficient and attentive service in the future. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Sarah

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was so dirty. There was holes that looked like stab marks all inside the blankets, the AC didn’t work, the floor was sticky, and the ceiling looked like something had been sprayed across or it was mold. They have quiet signs all around the property but did nothing when everyone was woken up around 4am by a few guest at the property yelling and screaming.
답변 제공: Manager 님, 2023년 10월 13일
Hello Sarah ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 - 너무 별로예요

Regina

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Daytime staff was rude. Hateful even. No need for that.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Regina ,I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

George

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello George,Thank you so much for your exceptional rating! We are thrilled to have surpassed your expectations and look forward to welcoming you back.

4/10 - 별로예요

Ryan 님, Las Vegas

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
One of the ugliest and “lipstick on a pig” properties I have ever stayed at. Bathroom didn’t have shampoo, just bar soap. Towel racks ripped off the wall, peeling laminate flooring, thin walls. It’s a room when you need a room “only”.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Ryan ,We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience, and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We hope you'll come back to see how we are growing, improving and evolving through constructive feedback like yours.

2/10 - 너무 별로예요

Natasha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Natasha, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible stay
House keeping didn’t show up until after I checked in, after I left my stuff they stole my phone and watch charging cables with the brick, my sink was full of hair, my shower had black/blue stains, and the bathroom had mold growing on the wall
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Guest ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 - 훌륭해요

Courtney

Great
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Courtney,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 - 좋아요

Steven

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hello Steven,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 - 좋아요

Melodee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and close to town
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Melodee,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Melodee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cheap
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Hi Melodee,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and find our hotel of great value for money. We appreciate your compliments and humbly request a return visit.

8/10 - 좋아요

Latoya

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Latoya,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

michael

좋아요: 직원 및 서비스, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello michael,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 - 좋아요

Geraldine 님, Madisonville

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello Geraldine,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 - 좋아요

Melodee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy booking
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hello Melodee,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

2/10 - 너무 별로예요

Bethany

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I specifically asked for a bottom room when I booked the hotel days prior due to my 4 year old having leg problems -- brought that up to the lady when we got there and she said "we have no bottom rooms available" when there was clearly bottom rooms available & I had booked DAYS prior to our stay, there was roaches everywhere, ac wouldn't blow cold air, there was trash under the beds, the water pressure is bad, & stains all over the bed/covers.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Bethany, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.