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예약 가능 여부 확인

브리지 하우스 호텔 여행 후기

3 out of 5
브리지 하우스 호텔
49 Sherbourne Road, Acocks Green, Birmingham, England

이용 후기

6.6
평점 10 - 훌륭해요. 335개 이용 후기 중 49개" "
평점 8 - 좋아요. 335개 이용 후기 중 122개" "
평점 6 - 괜찮아요. 335개 이용 후기 중 90개" "
평점 4 - 별로예요. 335개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 335개 이용 후기 중 30개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
Good
2021년 7월에 2박 숙박함
답변 제공: Lucy 님, 2021년 7월 28일
Dear guest, thank you for your positive feedback. Hope to welcome you here again soon.

8/10 - 좋아요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only stayed one night, and staff member was very helpful, no complaints from me.
2021년 3월에 1박 숙박함
답변 제공: Lucy 님, 2021년 3월 29일
Dear Frank, thank you for the positive feedback! Hope to welcome you here again soon. Kind regards, Lucy Kovacheva | General Manager

10/10 - 훌륭해요

IAN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
first rate service
2020년 11월에 1박 숙박함
답변 제공: Lucy 님, 2020년 11월 25일
Dear Ian, thank you for the positive feedback following your stay with us. Hope to welcome you back soon. Kind regards, Lucy K - Hotel General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태
2020년 3월에 1박 숙박함
답변 제공: Lucy 님, 2020년 3월 22일
Hi. Sorry to read your negative feedback. As your reply is anonymous I have no way of finding what the issue was or which room you stayed in but I hope you would give us another chance in the future so we can provide you with a superior experience. Kind regards, Lucy K

10/10 - 훌륭해요

Alan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Lucy K. 님, 2020년 3월 12일
Dear Alan, many thanks for the kind feedback. We hope to welcome you here again soon. Kind regards, Lucy

10/10 - 훌륭해요

Ross

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Lucy K 님, 2020년 3월 9일
Dear Ross, thank you for the kind feedback. We hope to welcome you here again soon. Kind regards, Lucy

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Lucy 님, 2020년 2월 20일
Thank you for the positive review. Hope to welcome you here again soon. Kind regards, Lucy K

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Lucy 님, 2020년 2월 3일
Thank you for the kind feedback. Hope to welcome you here again soon. Kind regards. Lucy K

8/10 - 좋아요

teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Lucy 님, 2020년 2월 3일
Thank you for the kind feedback. Hope to welcome you here again soon. Kind regards. Lucy K

8/10 - 좋아요

Vernon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Lucy 님, 2020년 1월 26일
Dear guest, thank you for the kind feedback. Hope to welcome you here again soon. Kind regards, Lucy

8/10 - 좋아요

Lynn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fine
I had a single room and it was fine and fit for my needs. The staff were friendly and helpful and the food was good. Happy to recommend and would use again Good parking and convenient for Acocks Green station
2020년 1월에 3박 숙박함
답변 제공: Lucy 님, 2020년 1월 18일
Dear Lynn, thanks for the kind feedback. Pleased to know that you have enjoyed your stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Lucy 님, 2020년 1월 10일
Thank you for the kind feedback. Hope to welcome you here again soon. Kind regards, Lucy

6/10 - 괜찮아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Lucy 님, 2019년 11월 23일
Hi Martin, thanks for the kind feedback. Hope to welcome you here again soon. Kind regards, Lucy

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good welcoming
2019년 11월에 4박 숙박함
답변 제공: Lucy 님, 2019년 11월 20일
Dear Christopher, thanks for the kind feedback. We hope to have the pleasure of welcoming you here again soon. Kind regards, Lucy

4/10 - 별로예요

Kyle

출장 여행
별로예요: 숙박 시설 상태 및 시설
Not great
Shower was crap and rooms tired
2019년 10월에 2박 숙박함
답변 제공: Lucy 님, 2019년 11월 13일
Dear Kyle, thank you for the feedback. Please accept our apologies for failing to meet your expectations on this occasion. We have taken your comments on board and hope to welcome you here again in the future so we can do our best to provide you with a superior room. Kind regards, Lucy K.

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Lucy 님, 2019년 11월 13일
Dear Peter, thank you for the kind feedback. We all hope to welcome you here again in the near future. Kind regards, Lucy K.

2/10 - 너무 별로예요

Hamish

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Lucy 님, 2019년 11월 8일
Hi, thanks for your feedback. Please accept my apologies for failing to meet your expectations on this occasion. We hope to welcome you here again soon so we can do our best to provide you with a superior experience. Kind regards, Lucy

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Happy stay, will use again. It would be good to know when any offers are available.
2019년 11월에 3박 숙박함
답변 제공: Lucy 님, 2019년 11월 5일
Thank you for the kind feedback. Hope to have the pleasure of welcoming you here again soon. Kind regards, Lucy K

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Central heathing wasn't working. They gave me portable heather but that needs to be switched off when you go out so room is cold when you get back.
2019년 11월에 3박 숙박함
답변 제공: Lucy 님, 2019년 11월 5일
Dear Guest, thank you for the kind feedback. Please accept my apologies for failing to meet your expectations on this occasion. The issue with the radiators has now been fixed. Hope you give us a second chance in the future so we can provide you with a superior experience. Kind regards, Lucy K

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
Reasonable 3 star hotel
Functional with good parking, located within 30 minutes of the NEC. Good food portions for the dinner menu, but unnecessarily conservative with the breakfast portions for cooked breakfast items. The Reception desk service is good, but the Restaurant service is very slow and you often have to find someone to get served in the evening on week days.
2019년 10월에 2박 숙박함
답변 제공: Lucy 님, 2019년 11월 5일
Dear guest, thank you for the kind feedback. We have taken all your comments on board and look forward to welcoming you back soon. Kind regards. Lucy K

10/10 - 훌륭해요

L

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean comfortable rooms. Great food and a selection of drinks. Janice on reception was very professional.
2019년 10월에 2박 숙박함
답변 제공: Lucy K 님, 2019년 10월 4일
Dear guest, thank you for the kind feedback. We hope to have the pleasure of welcoming you here again soon. Kind regards. Lucy K

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel is ok and staff are pleasant enough, food is very good and it has a big car park. The only downside is that my room was at the front over looking the main road and the 2 windows wouldn't shut properly so had to put up with some road noise.
2019년 9월에 2박 숙박함
답변 제공: Lucy K. 님, 2019년 9월 26일
Thanks for the kind feedback. We have taken all your comments on board and hope to welcome you here again soon. Kind regards, Lucy

8/10 - 좋아요

Fabien

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bien
Très bien. Bon restaurant.
2019년 9월에 1박 숙박함
답변 제공: Lucy 님, 2019년 9월 20일
Thank you for the kind feedback Fabien. Hope to welcome you here again soon. Kind Regards, Lucy

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 7박 숙박함
답변 제공: Lucy 님, 2019년 7월 30일
Thank you for the kind feedback. Hope to have the pleasure of welcoming you here again soon. Kind regards. Lucy

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Toilet seat kept falling off.
2019년 7월에 1박 숙박함
답변 제공: Lucy 님, 2019년 7월 20일
Dear Anonymous guest, Thanks for the feedback. I am sorry to hear that we did not meet your expectations on this occasion. Please can you let me know your name or the room number you stayed in so we can check and fix the issue. Many thanks. Kind Regards. Lucy

6/10 - 괜찮아요

실제 이용하신 고객

2019년 6월에 1박 숙박함
답변 제공: Lucy 님, 2019년 7월 5일
Dear guest, thank you for the kind feedback. Hope to welcome you here again soon. Kind regards. Lucy K - GM

8/10 - 좋아요

Emilia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
My stay was great thank you
2019년 6월에 1박 숙박함
답변 제공: Lucy 님, 2019년 7월 5일
Dear Emilia, thank you for the kind feedback. Hope to welcome you here again soon. Kind regards. Lucy K - GM

4/10 - 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Disappointing, staff rude and was overcharged for a room for a colleague which reception were uninterested in sorting out. Van broken into and tools stolen whilst staying as well as area is very deprived according to locals. Recommend to everyone to stay elsewhere.
2019년 6월에 4박 숙박함
답변 제공: Lucy 님, 2019년 7월 5일
Dear guest, thank you for the feedback. Please accept my apologies for failing to meet your expectations on this occasion. We have taken all your comments on board. I do hope that you will give us another chance in the future where we would do our best to provide you with a superior experience. Kind regards, Lucy K.- General Manager

2/10 - 너무 별로예요

Leola

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함
답변 제공: Lucy 님, 2019년 7월 5일
Dear Leola, thank you for the feedback. Please accept my apologies for failing to fully meet your expectations on this occasion. We do hope however that you would give us another chance in the future so we can provide you with a superior experience. Kind regards, Lucy K.- General Manager

2/10 - 너무 별로예요

Leola

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor cleanliness/Unhelpful staff
Toilet in the family room was blocked (full to the brim). Did not notice until around midnight as we had two rooms booked and only used one until late. Reported blockage to reception the following morning. We were moved rooms, but to a lesser value/smaller one. Hotel would not refund the difference.
2019년 6월에 2박 숙박함
답변 제공: Lucy 님, 2019년 7월 5일
Thanks for the comments. They have been noted and replies sent to you in separate email communication. Kind regards. Lucy K. General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
騒がしい宿泊客
部屋のメンテナンスがあったのか、以前にも増して清潔でバスルームも使いやすく快適です。 ただ今回は、バーの外のテーブルで、一晩中ビールを飲みながら騒いでいる男性が３～４人いて、とても煩く眠れなかった。ホテルは夜はこのエリアを閉鎖するか、煩い客は注意すべきだと思う。
2019년 6월에 2박 숙박함
답변 제공: Lucy 님, 2019년 6월 11일
Thank you for the kind feedback. Hope to welcome you here again soon. Kind regards. Lucy K - GM

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Friendly Staff, Tired Building
Room was small and close to boiler so really hot (even though rad was off). Lock on window was broken but could open (thankfully). No power socket next to bed. Next door to Acocks Green train station (£2.50 into city centre). Tired building: needs modernisation. Friendly staff made the stay.
2019년 5월에 2박 숙박함
답변 제공: Lucy 님, 2019년 5월 28일
Thanks for the kind feedback. We appreciate your business and hope to welcome you here again soon. Kind regards, Lucy Kovacheva - GM

6/10 - 괜찮아요

Paul

좋아요: 청결 상태, 직원 및 서비스
Ok
Ok for the cost
2019년 4월에 1박 숙박함
답변 제공: Lucy 님, 2019년 4월 14일
Dear Paul. Thanks for the kind feedback. Hope to welcome you here again soon. Kind regards. Lucy

8/10 - 좋아요

annick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for business
Very friendly reception. Handy to travel into Birmingham city by train as is next to the station. Close to the airport. Free parking. So easy to do business in Birmingham without having to deal with traffic and parking worries.
2019년 4월에 1박 숙박함
답변 제공: Lucy 님, 2019년 4월 9일
Dear Annick, many thanks for the fantastic feedback. Looking forwards to welcoming you here again soon. Kind regards, Lucy

6/10 - 괜찮아요

Benjamin

좋아요: 직원 및 서비스, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Lucy 님, 2019년 4월 3일
Thanks for the feedback. Hope to welcome you here again soon. Kind regards. Lucy

8/10 - 좋아요

Sophie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Staff were very friendly. The room was clean and reasonably comfortable, although getting to the room was not good as there were a lot of stairs (not great when you've got a bad back/knees. Breakfast was reasonable too. Area, not so great, but didn't really mind as has great links to airport/NEC
2019년 3월에 1박 숙박함
답변 제공: Lucy 님, 2019년 4월 1일
Dear Sophie, thank you for the positive feedback following your stay at the hotel. We are really pleased to hear that you enjoyed your stay and our breakfast. Hope to have the pleasure of welcoming you here again soon. Kind regards, Lucy K.- General Manager

8/10 - 좋아요

Sergey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean room, good sleep
Clean room, good quality sleep, parking spaces are a bit too tight.
2019년 3월에 1박 숙박함
답변 제공: Lucy 님, 2019년 4월 1일
Dear Sergey, thank you for the positive feedback following your stay at the hotel. We are really pleased to hear that you enjoyed your stay and hope to have the pleasure of welcoming you here again soon. Kind regards, Lucy K.- General Manager

4/10 - 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs a lick of paint
2019년 3월에 1박 숙박함
답변 제공: Lucy 님, 2019년 3월 19일
Dear Paul, thanks for the feedback. We have taken your comments on board and hope to see you again soon. Kind regards, Lucy

8/10 - 좋아요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel for visiting the NEC
Nice hotel, good service, friendly and helpful staff.
2019년 2월에 1박 숙박함
답변 제공: Lucy 님, 2019년 2월 26일
Dear Francis, thank you for sharing your experience with us and for the kind comments. We hope you visit us again soon. Kind regards, Lucy K. - General Manager

2/10 - 너무 별로예요

Harry

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
No breakfast, no bar.
Arrived at hotel before 9pm and was disappointed to discover the bar was closed and shuttered. We booked and prepaid for breakfast on check in. Went down at 8:45 to be greated with "you're not here for breakfast are you, the chefs gone home". We were offered cereals and toast and refunded cost of breakfast but not impressed at all. Sign on reception says breakfast available from 730 to 930 so why would chef go home at 830?
2019년 2월에 1박 숙박함
답변 제공: Lucy 님, 2019년 2월 24일
Dear Harry, thank you for the feedback. Please accept my apologies for failing to fully meet your expectations on this occasion. There was a problem with the breakfast room sheet that was generated from the system so please accept my apologies for the misunderstanding. I do hope however that you will give us another chance in the future where we will all make sure that you get a superior experience. Kind regards, Lucy K.- General Manager

6/10 - 괜찮아요

Aviv

좋아요: 청결 상태, 직원 및 서비스
the hotel was clean and the stuff was very frendlly and helpfull. however, the hotel is old, ferntuirs old and not very comfortable. no lift to the rooms, so need to cary the suitcase, not so good. the bads are very nerrow and the matress not very comfortable. they are lucky that the stuff is very friendlly and make the stay OK
2019년 2월에 4박 숙박함
답변 제공: Lucy 님, 2019년 2월 20일
Dear Aviv, thank you for the feedback following your stay with us last week. We have taken all your comments on board. Hope to have the pleasure of welcoming you here again so we can provide you with a superior experience. Kind regards, Lucy K.- General Manager

8/10 - 좋아요

EMMA

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nice staff, painful carparking!!
The car parking at this hotel is a total nightmare- badly lit and line markings faded so was hard to find a spot on two nights as people had parked over two spaces. The hotel is really jaded and needs some work, its also the hottest hotel i've ever stayed in, the bar tiny and pipes for lager needed a clean...... however the staff were all really lovely and deserve a mention!!!
2019년 2월에 4박 숙박함
답변 제공: Lucy 님, 2019년 2월 20일
Dear Emma, thank you for the kind feedback. We have taken all your comments on board. Hope to have the pleasure of welcoming you here again so we can provide you with a superior experience. Kind regards, Lucy K.- General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함
답변 제공: Lucy 님, 2019년 4월 29일
Dear Anonymous guest, thank you for your feedback which is quite alarming. Please help us with your name and date of stay so we can investigate and come back to you. Kind Regards, Lucy K.

6/10 - 괜찮아요

Hessel

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
SIngle room was quite a walk through corridors. Too hot in room and only way to cool down was open the window. heaters were off already. then with temp around 0 DegC and bed under the window not too good. Service in restaurant and bar was not perfect
2019년 1월에 1박 숙박함
답변 제공: Lucy 님, 2019년 1월 12일
Dear Hessel, thank you for the kind feedback. Please accept my apologies for failing to meet your expectations on this occasion. Hope you would give us a second chance in the near future so we can provide you with a superior experience. Kind regards. The team at Sure Hotel by Best Western Birmingham South

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel, very clean, quiet and room was very nice
2019년 1월에 1박 숙박함
답변 제공: Lucy 님, 2019년 1월 9일
Dear Guest, thank you for the positive feedback. Hope to have the pleasure of welcoming you here again soon. Kind regards, Lucy K.- General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NICE HOTEL NEAR AIRPORT REALLY COMFY BEDS, VERY NICE WHITE LINEN,ONLY GRIPE A FEW TOO MANY STAIRS
2018년 12월에 1박 숙박함
답변 제공: Lucy 님, 2018년 12월 25일
Dear guest, thank you for the positive feedback and the kind comments. We hope to have the pleasure of welcoming you here again soon. Kind regards, Lucy

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very welcoming hotel. I was flying out of Birmingham early next morning and this hotel fit the bill. Clean, very warm and nice bath.
2018년 12월에 1박 숙박함
답변 제공: Lucy 님, 2018년 12월 24일
Dear Lorraine, thank you for the kind feedback. Hope to welcome you here again soon. Kind regards. Lucy

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good quality/ price
My single room was cosy,clean & comfortable with tea & coffee facilities, nice tv Breakfast good
2018년 12월에 2박 숙박함
답변 제공: Lucy 님, 2018년 12월 19일
Dear Angela, thank you for the fantastic review. Really pleased to hear that you enjoyed your stay with us. Hope to have the pleasure of welcoming you again soon. Kind regards, Lucy K.- General Manager

8/10 - 좋아요

STEPHEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal Location
Nice clean hotel with comfortable modern rooms. Free parking is a bonus as the hotel is only a short drive to both the M42 and the city centre.Staff were attentive and helpful
2018년 12월에 1박 숙박함
답변 제공: Lucy 님, 2018년 12월 19일
Dear Stephen, thank you for the positive feedback. Really pleased to hear that you enjoyed your stay with us. Hope to have the pleasure of welcoming you again soon. Kind regards, Lucy K

8/10 - 좋아요

Edward

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: Lucy 님, 2018년 12월 17일
Thanks for the kind feedback Edward. We hope to welcome you again here soon. Kind regards, Lucy K.