외관

NH 콜렉션 플라자 산티아고 여행 후기

5 out of 5
NH 콜렉션 플라자 산티아고
Avenida Vitacura 2610, Santiago, Region Metropolitana

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 974개 이용 후기 중 569개" "
평점 8 - 좋아요. 974개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 974개 이용 후기 중 76개" "
평점 4 - 별로예요. 974개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 974개 이용 후기 중 15개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

KYU JIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 28박 숙박함
답변 제공: nh 님, 2021년 4월 26일
Muchas gracias por su comentario estimado KYU, espero que volvamos a verlo muy pronto Saludos

6/10 - 괜찮아요

JINA

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
No me gusta
Es bueno para quien va a hacer el check in apartir de las 3. No deja entrar temprano nunca. Era mi 2nd vez de visita y las dos veces tuve dificultadeds por eso.u localizacion esta super y el cuarto es super limpio pero no receptan amable en recepcion. No me gusto nada de su servicio. No me volveria a visitar
2019년 8월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and good service. Highly recommend for business trip!
2019년 6월에 8박 숙박함
답변 제공: Maria Patricia Carreño-Customer Service 님, 2019년 6월 27일
Dear Guest. Thank you for your comments , we hope to see you soon. we are happy to know that your experience was on your total satisfaction.

10/10 - 훌륭해요

Jong ill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿 플레이스
관리가 매우 잘 된 숙소이고 주변도 좋았음
2019년 2월에 4박 숙박함
답변 제공: Maria Patricia Carreño-Customer Service 님, 2019년 4월 8일
Estimado Huesped. En nombre de todo el equipo del hotel queremos enviarle un cordial saludo y agradecerle por publicar su calificacion acerca de su experiencia con nosotros. Esperamos regrese pronto. Atentamente

8/10 - 좋아요

CHUL HO 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
전체적으로 좋았으나, 칫솔이 없는 것이 약간 단점

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
산티아고의 괜찮은 호텔
호텔 시설은 비교적 낡은 편이나 지내기에 불편함이 없었습니다. 종업원들도 밝은 표정에 친절한 마인드였고, 영어로 의사소통하는데에도 전혀 지장이 없었습니다. 다만 저는 5층에 묵었는데 주기적으로 흔들리는 느낌을 받았었습니다, 이게 공사때문인지 무엇 때문인지는 모르나 소음과 흔들림은 옥의티였다고 생각됩니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 위치, 좋은 서비스
Room은 좀 낡은 감이 있으나 위치가 좋고 호텔 식사도 만족스럽습니다.

4/10 - 별로예요

Taehun 님, Korea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1 day stay is enough.
Reservation hasn't been reached to the hotel when I checked-in. Though I showed my confirmation letter of hotels.com, they unwillingly accepted it. The room and the building were not that charming and modern. The nearby place is at the cetre of Santiago. Good for shopping.

6/10 - 괜찮아요

Stephanie

좋아요: 직원 및 서비스
Property need remodeling. Restaurant food is awful
2024년 4월에 5박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 4월 24일
Dear Ms. Stephanie,Thank you very much for taking the time to let us know your experience in our hotel, your comments are always helping us to improve and reach one of our main targets: bring memorable experiences to our guests.We will share your feedback with our team in order to take the needed actions to work on your mention concerning our hotel status and the food in our restaurant.We appreciate the time dedicated to let us know about this situations. We hope to have the opportunity to welcoming you back again in our NH Collection Plaza Santiago with a much improved experience.Best regards,

10/10 - 훌륭해요

Maria

2024년 3월에 1박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 4월 18일
Estimada Srta. Maria,Le damos las gracias por habernos enviado su valoración acerca de su estadía en nuestro hotel.Estaremos felices de volver a darle la bienvenida nuevamente en nuestro NH Collection Plaza Santiago y le deseamos una gran semana.Un cordial saludo,

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel in a good location, beds are very comfortable had the best night sleep in ages. Wish we had more than the 1 night here! Also was walkable to restaurants, would stay at this hotel again
2024년 3월에 1박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 4월 17일
Dear Mr. Eric,Thank you very much for disposing your time in order to share with us your feedback about your stay in out hotel.We are delighted to know that we were able to enhance your visit in Santiago, reaching your expectations about location, room and rest during the time you were with us.We appreciate your lovely comments which it always help us to keep insipired in order to bring memorable moments to our guests.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you a wonderful week.Warmest regards,

10/10 - 훌륭해요

Jacobo 님, SAN MARTIN

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great hotel, great staff i really enjoyed the upgrade
2024년 3월에 2박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 4월 17일
Dear Mr. Jacobo,Thank you very much for dedicating us your time in order to give us your feedback about your experience in our hotel.We are so glad to know you liked the room upgrade and our services.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we remain at your disposal for anything you may need in the future.Warmest regards,

10/10 - 훌륭해요

Kylie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Five stars, veryyyy nice. Right beside the costanera center.
2024년 3월에 1박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 4월 17일
Dear Ms. Kylie,Thank you for taking the time to let us know your experience during your stay in our hotel.We are happy we were able to give an extraordinary experience during the time you were with us.Looking forward to welcoming you back in our NH Collection Plaza Santiago very soon!Kindest regards,

10/10 - 훌륭해요

Meltem 님, New York

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location for tours, access to great dining. Comfortable rooms and friendly staff
2024년 3월에 4박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 4월 17일
Dear Ms. Meltem,Thank you very much for taking the time to let us know your experience in our hotel.We are so happy you have enjoyed our location, dinner, rooms and the service provided by our staff.Your kind mentions bring us energy to try our best day by day.Looking forward to welcoming you back again in our NH Collection Plaza Santiago.Un cordial saludo,

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2024년 3월에 1박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 4월 17일
Dear Mr. Jose,Thank you so much for taking the time to let us knwo your experience during your stay at our hotel.We are delighted to know that everything was perfect during the time you were with us.Looking forward to welcoming you back again in our NH Collection Plaza Santiago very soon!Kindest regards,

10/10 - 훌륭해요

Naji

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Very good location, good foods, clean, service super slow meaning if u order soap, shampoo take for a long time to provided
2024년 3월에 1박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 4월 17일
Dear Mr. Naji,Thank you very much for taking the time to let us know your experience in our hotel.We are so glad to know that we have reach your expectations about the location and cleanliness.We have taken note concerning the room service waiting time you mentioned in order to improve this point internally with our team.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you an extraordinary week.Kindest regards,

10/10 - 훌륭해요

ADAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
gracias
2024년 3월에 5박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 4월 12일
Estimado Sr. Adan,Le agradecemos enormemente por habernos disponer de su preciado tiempo para hacernos llegar sus comentarios acerca de su estadía en nuestro hotel.Apreciamos su preferencia y fidelidad en nuestro NH Collection Plaza Santiago, esperamos poder darle una cálida bienvenida muy pronto nuevamente.Un cordial saludo,

8/10 - 좋아요

Elie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien
2024년 3월에 3박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 4월 11일
Dear Mr. Fares,Thank you very much for taking the time to let us know your experience dunrig your stay with us.We are glad to know everything was great during your time with us.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago.Best regards,

10/10 - 훌륭해요

Felipe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 4박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 3월 12일
Estimado Sr. Felipe,¡Gracias por compartir su experiencia con nosotros en nuestro NH Collection Plaza Santiago! Nos llena de alegría saber que su estancia fue completamente satisfactoria y que no encontró ningún aspecto negativo durante su visita. En NH Collection Plaza Santiago nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional en todos los aspectos, y nos complace saber que hemos cumplido con sus expectativas. Agradecemos sinceramente el tiempo dedicado y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia memorable. Un cálido saludo,

6/10 - 괜찮아요

Francisco T.

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Would have rated this hotel 5 Stars except for 2 problems. Everything was good the first 4 days, then downhill fast. Problem #1, AC stopped working and it was hot and very dry. I had to go to work with my distributor. My Wife went and reported it, they did NOTHING. When I came back I went and complained strongly, took them an hour and a half to get another room ready for us ??? Problem #2, AC in new room ok but the Toilet was not fixed to the floor properly and rocked and rolled as if in an earthquake. Again I was out and my Wife Complanied, Nothing done. I went and asked for the hotel manager,he apologized and said it would be taken care of. Maintenance went to the room and played around for awhile, basically the toilet problem remained thge Same ! Good hotel with maintenance issues. Would I stay here Yes, but, I would check out Immediately if things are not right and I would demand a refund and go someplace else.
2024년 2월에 7박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 3월 4일
Dear Mr. Francisco T,Thank you for taking the time to share your feedback with us.We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the problems with the AC and the toilet in your room, as well as the lack of prompt action from our team to address these issues.Please rest assured that we take your comments seriously and have shared them with our maintenance team to ensure that these issues are rectified promptly. We understand the importance of a comfortable and enjoyable stay for our guests, and we regret that we fell short in this instance.We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a much-improved experience. If you would like to discuss your concerns further or if there is anything else we can assist you with, please do not hesitate to contact us directly.Best regards,

6/10 - 괜찮아요

Rafael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Demoré 30 minutos en el check-out (un domingo a las 12:15). Aunque iba con tiempo, me atrasé para un compromiso importante y tuve que reestructurar mi día.
2024년 2월에 1박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 3월 4일
Estimado Sr. Rafael,Lamentamos sinceramente los inconvenientes que experimentó durante su check-out.Es inaceptable que haya tenido que esperar 30 minutos para completar el proceso de salida, especialmente en un momento en que su tiempo era valioso y tenía compromisos importantes que cumplir. Entendemos lo frustrante que puede ser esta situación y nos disculpamos por el impacto negativo que tuvo en su día.Tomamos sus comentarios muy en serio y revisaremos nuestros procedimientos para garantizar que se tomen las medidas necesarias para agilizar el proceso de check-out en el futuro y evitar que situaciones similares vuelvan a ocurrir.Agradecemos su paciencia y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para ofrecerle una experiencia mucho más fluida y satisfactoria.Si hay algo más en lo que podamos ayudarle o si desea discutir sus preocupaciones más a fondo, no dude en ponerse en contacto con nosotros directamente.Atentamente,

10/10 - 훌륭해요

Yolanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo muy bien
2024년 2월에 2박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 3월 4일
Estimada Srta. Yolanda,¡Gracias por tomarse el tiempo para compartir su opinión con nosotros!Nos complace saber que su estancia fue satisfactoria y que todo estuvo bien durante su visita. Su satisfacción es nuestra máxima prioridad, y nos alegra saber que cumplimos con sus expectativas.Agradecemos sus comentarios positivos y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia excelente en nuestro NH Collection Plaza Santiago.Si hay algo más en lo que podamos ayudarle o si tiene alguna pregunta, no dude en ponerse en contacto con nosotros.Atentamente,

8/10 - 좋아요

Ninivé

좋아요: 직원 및 서비스
bien
2024년 2월에 3박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 2월 19일
Estimada Srta. Ninivé,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos hubiera gustado saber sobre algún punto de mejora en particular durante su estancia para haberle podido brindar una solución y así alcanzar plenamente sus expectativas.Esperamos tener la oportunidad de volver a darle la bienvenida muy pronto en nuestro NH Collection Plaza Santiago y quedamos a su disposición para cualquier cosa que pudiera necesitar.Un cordial saludo,

6/10 - 괜찮아요

Christina

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thiscis not a 5 star hotel, maybe a 3. The positive part of our stay was they were able to provide us with early check in to a room, but we cannit confirm is was the category we had paid for, since no receipt was ever provided, but after an overnight flight we took whar was given. Small sofa in room was stained, the faux leather headboard was peeling everywhere, there is a nespresso in the room, but you are provided with 3 free pods per stay. There are times that there are no English speaking staff on shift to answer questions.
2024년 2월에 2박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 2월 19일
Dear Ms. Christina,Thank you indeed for taking the time to share with us our feedback during your stay with us. Your comments are always helping to improve on our service and facilities day by day.We take note about your comments concerning the experience you had in our hotel, which it does not correspond to our high quality standards that we are use to provide to our guests.We will work on your observations taking the needed actions in order to improve the points you mentioned regarding our service and rooms.Looking forward to welcoming you back again in our NH Collection Plaza Santiago and we remain at our whole disposal for anything you may need.Kindest regards,

10/10 - 훌륭해요

SELCUK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect stay
2024년 2월에 2박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 2월 25일
Dear Mr. Selcuk,Thank you very much for sharing your experience with us!We are delighted to hear that your stay was perfect and that you enjoyed your time at our hotel. Your satisfaction is our top priority, and we are pleased to know that we met your expectations.We hope to have the privilege of welcoming you back in the future for another perfect stay. If there is anything else we can assist you with, please do not hesitate to contact us.Best regards,

4/10 - 별로예요

Shekeb

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Not a 5 star hotel. Below average service. Outdated facility.
2024년 2월에 3박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 2월 19일
Dear Mr. Shekeb,Thank you so much for taking the time to let us know your experience in our hotel.Your comments are constantly helping us to improve and reach one of our main targets: bring memorable experiences to our guests.We will work on your observations in order to improve those points such as service and facilities to prevent from this happening again in the future.Looking forward to welcoming you back very soon in our NH Collection Plaza Santiago and we remain at your whole disposal for anything you may need.Warmest regards,

6/10 - 괜찮아요

Shekeb

출장 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Property at best is a three star from top to bottom. Service is average. Rooms are good. Definitely not a five star as stated. Breakfast was good. Hotel seems to be understaffed.
2024년 2월에 2박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 2월 12일
Dear Mr. Shekeb,Thank you so much for taking the time to let us know your experience about your experience with us.We regret do not meet our expectations on this opportunity. Further, we have taken note of all the details you have mentioned. We are sorry for any inconvenience this may have caused. We will work internally with our team to prevent this situation from recurring in the future.We hope to welcome you back again in our NH Collection Plaza Santiago, we remain at your whole disposal for anything you may need.Warmest regards,

6/10 - 괜찮아요

Lynnzi Anne

좋아요: 청결 상태
Air conditioning temperamental - poor staff support for resolution. Bed soooo high in the air - don’t fall out! Breakfast was good. The didn’t have available shuttle to pick me up from airport- and if they DO it’s $40 one way.
2024년 1월에 1박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 1월 30일
Dear Ms. Lynnzi,Thank you very much for taking the time to let us know your experience in our hotel.We apologize for the inconveniences caused during your stay with us. We will work on your comments in order to prevent this situation from happening again in the future.Looking forward to welcome you back again very soon in our NH Collection Plaza Santiago.Kindest regards,

10/10 - 훌륭해요

Luis Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente, el personal muy bien
2024년 1월에 3박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 1월 30일
Estimado Sr. Luis,Le damos las gracias por habernos enviado su valoración y coentarios acerca de su estadía.Nos alegra haberle podido brindar una extraordinaria y que haya disfrutado de la atención de nuestro equipo.Esperamos brindarle una cálida bienvenida muy pronto en nuestro NH Collection Plaza Santiago.Un cordial saludo,

10/10 - 훌륭해요

Asela Pellegrin

2024년 1월에 3박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager 님, 2024년 3월 12일
Estimada Srta. Pellegrin,¡Gracias por compartir su experiencia con nosotros en nuestro NH Collection Plaza Santiago! Nos llena de alegría saber que su estancia fue completamente satisfactoria y que no encontró ningún aspecto negativo durante su visita. En NH Collection Plaza Santiago nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional en todos los aspectos, y nos complace saber que hemos cumplido con sus expectativas. Agradecemos sinceramente sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia memorable. Un cálido saludo,

4/10 - 별로예요

CARLOS MANUEL

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2024년 1월에 5박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2024년 1월 30일
Dear Mr. Carlos,Thank you so much for taking the time to let us know your experience during your stay with us.We appreciate the time you have dedicated us and we will work on your score in order to improve.Looking forward to welcoming you back very soon in our NH Collection Plaza Santiago.Warmest regards,

4/10 - 별로예요

Luis Muñoz

2024년 1월에 1박 숙박함

8/10 - 좋아요

Luis C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Boa
2023년 12월에 5박 숙박함
답변 제공: Equipo NH Collection Plaza Santiago 님, 2024년 1월 6일
Estimado Sr. Luis,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Es un placer saber que hemos sido capaces de entregarle una agradable experiencia dentro del tiempo que estuvo con nosotros.Esperamos volver a recibirlo muy pronto en nuestro NH Collection Plaza Santiago.Un cordial saludo,

10/10 - 훌륭해요

Santos

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Bien hotel muy cómodo Personal muy lento en recepción y parece que con poca te de cua a de la amabilidad
2023년 11월에 1박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 12월 31일
Estimado Sr. Santos,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos alegra que le haya gustado la comodidad de nuestras instalaciones, sin embargo, tomamos nota de lo mencionado acerca de nuestro equipo de recepción.Reforzaremos internamente con nuestros colaboradores implementando las medidas necesarias para revertir este punto de mejora.Esperamos volver a recibirlo muy pronto en nuestro NH Collection Plaza Santiago y le deseamos una maravillosa semana.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reception staff on arrival were excellent. I wish I had taken the young ladies name to give her a recommendation. Breakfast is excellent. Rooms need a bit of a lift but other than that , good friendly staff everywhere. Great location . Good three night stay. 👍😁
2023년 11월에 3박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 11월 23일
Dear Mr. Paul,Thank you so much for taking the time to let us know your experience in our hotel.We are delighted to know that our team was able to give you an extraordinary experience during your stay, highlighting our front desk team and breakfast.Your comments bring us energy and joy to keep on going on our daily basis.Looking forward to welcoming you back again in our NH Collection Plaza Santiago.Warmest regards,

8/10 - 좋아요

Alejandro

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nothing to add
2023년 11월에 6박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 11월 23일
Dear Alejandro,Thank you so much for taking the time to let us know your experience in our hotel. Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago. Kindest regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
No recommendation
Location is good. Hotel is nice. Staffs are uncommon cold.
2023년 9월에 2박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 10월 6일
Dear guest, Thank you so much for taking the time to let us know your experience in our hotel.We appreciate your comment concerning the service provided by our staff. We will work internally in order to prevent this situation from happening again in the future.Your feedback is always helping us to improve our service and be able to bring you an extraordinary experience.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago.Kindest regards,

10/10 - 훌륭해요

Alicia E

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very good experience and location
the hotel in general was really good. the attention was really friendly and fast. everything was excellent. the hotel location is excellent, right in front of the Sky Center Mall. i'll recommend it 100%
dinner at restaurant
Room view
2023년 9월에 4박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 10월 6일
Dear Ms. Alicia,Thank you so much for taking the time to let us know your experience at our hotel.We are so happy we were able to give you an extraordinary experience during your stay.Your words bring us energy and joy to keep on going through this path of excellence.Looking forward to welcoming you back again in our NH Collection Plaza Santiago.Kindest regards,

10/10 - 훌륭해요

Engel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 11월 23일
Dear Mr. Engel,Thank you so much for taking the time to let us know your experience in our hotel. We are glad to know that we were able to give you an extraordinary experience during the time you have been with us.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago. Kindest regards,

4/10 - 별로예요

Ricardo

별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 9월 20일
Estimado Sr. Ricardo,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos hubiera gustado saber de algún inconveniente durante su estadía para así poder darle una solución oportuna durante el tiempo que estuvo con nosotros. Lamentamos cualquier inconveniente ocasionado.Esperamos tener la oportunidad de darle la bienvenida nuevamente en nuestro NH Collection Plaza Santiago.Un cordial saludo,

6/10 - 괜찮아요

Luis

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Our visit to Santiago was amazing and we had a great time staying at your property. Please send our thank you to Juvenal who was such an amazing staff member and made us feel welcomed every time we stepped in the door and saw him working. He was one of our highlights during our stay at NH Plaza Santiago.
2023년 8월에 5박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 9월 20일
Dear Mr. Luis,Thank you very much for taking the time to let us know your experience in our NH Collection Plaza Santiago.We are so excited to know that Juvenal was able to bring you an extraordinary experience and make you feel welcome during the time you were with us.Your kind words motivate us give our best on our daily basis.Looking forward to welcome you back again very soon in our NH Collection Plaza Santiago.Warmest regards,

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The indoor pool was closed :( but that was okay. The breakfast was amazing!
2023년 9월에 4박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 9월 20일
Dear Mr. Daniel,Thank you so much for taking the time to let us know your experience in our hotel.We are delighted to know that you have enjoyed your stay and the breakfast has accomplished excellent results.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you a wonderful week.Warmest regards,

10/10 - 훌륭해요

Ana Flora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente localização e instalações.
Hotel muito bom, localização excelente! Pedimos andar alto e o recepcionista nos conseguiu um quarto no 19o andar com vista para as Cordilheiras! Espetacular! Uma coisa que também gostei é que possuíam um secador de cabelos decente no quarto, diferente dos modelos comumente oferecidos em outros hoteis. Ficamos muito satisfeitas! Único ponto é que eles fazem a cortesia de servir um pequeno café da manhã para quem precisa sair para passeios antes das 7h da manhã (a partir das 5h), só que não há ninguém para atender, então não tinha copos, e estava um pouco bagunçado/ sujo o local.
2023년 8월에 2박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 9월 10일
Prezada Sra. Ana,Agradecemos por compartilhar conosco seu valioso feedback e comentários sobre sua estada em nosso hotel, que nos ajudam a melhorar a cada dia.Ficamos felizes por termos atendido a todas as suas necessidades durante sua estada conosco e por termos lhe proporcionado uma experiência memorável.Esperamos recebê-lo novamente em breve em nosso NH Collection Plaza Santiago e lhe desejamos uma semana feliz.Com os melhores cumprimentos,

6/10 - 괜찮아요

Lilian

2023년 8월에 2박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 9월 20일
Dear Ms. Lilian,Thank you very much for taking the time to let us now your experience in our hotel.Your score is always helping us to improve and bring you a memorable experience.Looking forward to welcome you back again very soon in our NH Collection Plaza Santiago.Warmest regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 8월 21일
Estimado huésped,Muchas gracias por habernos dedicado su tiempo para compartirnos su valoración y comentarios acerca de su reciente experiencia en nuestro hotel.Nos llena de orgullo saber que nuestro equipo ha sido capaz de brindarle una experiencia memorable durante el tiempo que estuvo con nosotros.Esperamos volver a recibirlo muy pronto nuevamente NH Collection Plaza Santiago.Un cordial saludo,

8/10 - 좋아요

Markus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bis auf die mässig freundlichen Türsteher/in alles sehr gut: Lage, Zimmergrösse, Sauberkeit und Sicherheit.
2023년 8월에 3박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 8월 21일
Sehr geehrter Herr Markus,Wir danken Ihnen, dass Sie sich die wertvolle Zeit genommen haben, uns Ihre Meinung mitzuteilen.Wir freuen uns, dass Sie von unserer Lage und Zimmergröße profitieren konnten und dass unsere Sauberkeit und Sicherheit zu Ihrer Zufriedenheit waren.Ihre Worte motivieren uns, unseren Service jeden Tag weiter zu verbessern.Wir hoffen, Sie bald wieder in unserem NH Collection Plaza Santiago begrüßen zu dürfen.Ein herzlicher Gruß,

6/10 - 괜찮아요

Lorraine 님, Miami

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
NH Collection hotels are supposed to be one of the premium category hotels in the NH group and unfortunately this one does not live up to the expectations. The hotel is dated and needs up keeping. The top sheet on the bed was torn, one of the headboards had nicks of material missing, the bathroom had visible mildew and the sink drain did not run properly. That said it sits in a great location, with a mall, restaurants and public transportation at hand. The breakfast was very good, covering plenty of options and staff was friendly and very accommodating.
2023년 8월에 2박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 8월 21일
Dear Ms. Lorraine,Thank you very much for taking the time to let us know your experience in our hotel, your comments are constantly helping us to improve and reach one of our main targets: bring memorable experiences to our guests.Further, we have taken note of all the details you have mentioned. We are sorry for any inconvenience this may have caused. We will work internally with our team to prevent this situation from recurring in the future.Looking forward to welcoming you back again in our NH Collection Plaza Santiago, we remain at your whole disposal for anything you may need.Kindest regards,

10/10 - 훌륭해요

Anabela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Hotel maravilhoso ! Lugar fantástico! Do lado quase do SKY Vários restaurantes por perto ! Região super segura ! Super recomendo !!!
2023년 8월에 5박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 8월 17일
Prezada Srta. Anabela,Agradecemos imensamente o tempo gasto para nos enviar sua avaliação e comentários sobre sua recente estadia em nosso hotel.Estamos contentes que tudo tenha sido de sua total satisfação durante o tempo que esteve conosco, principalmente a proximidade de pontos turísticos de interesse e a segurança do setor.Esperamos recebê-lo de volta ao nosso NH Collection Plaza Santiago muito pronto!Com os melhores cumprimentos,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel muito bem localizado, atravessando a rua do Costanera Center. Atendentes muito prestativos e educados, sempre! Tivemos um problema logo na chegada quanto à privada não estar funcionando, mas que foi resolvido prontamente assim que comunicado ao staff! Excelente hotel, recomendo!
2023년 7월에 4박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 8월 3일
Bom dia prezado hóspede,Obrigado por dedicar seu tempo para nos dar seu valioso feedback e comentários sobre sua estada em nosso hotel.Ficamos felizes que, apesar das complicações, pudemos lhe proporcionar uma experiência extraordinária, oferecendo um excelente serviço de nossa equipe.Suas palavras são muito importantes para nós e nos motivam a continuar a fazer o nosso melhor diariamente.Esperamos recebê-lo novamente em breve em nosso NH Collection Plaza Santiago.Com os melhores cumprimentos,

10/10 - 훌륭해요

Daniela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Stefany Montalva. Guest Relations Manager. 님, 2023년 7월 31일
Estimada Srta. Daniela,Le damos las gracias por hacernos llegar su valoración y comentarios acerca de su estadía en nuestro hotel.Nos llena de emoción saber que su experiencia con nosotros haya sido de su total satisfacción.Esperamos con ansias volver a darle la bienvenida muy pronto en nuestro NH Collection Plaza Santiago.Un cordial saludo,