외관

NH 컬렉션 잘츠부르크 시티 여행 후기

4 out of 5
NH 컬렉션 잘츠부르크 시티
Franz-Josef-Str. 26, Salzburg, Salzburg

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 237개 이용 후기 중 161개" "
평점 8 - 좋아요. 237개 이용 후기 중 56개" "
평점 6 - 괜찮아요. 237개 이용 후기 중 11개" "
평점 4 - 별로예요. 237개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 237개 이용 후기 중 4개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

MIKYO

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

JIYEON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고 모든걸 갖춘 곳
깔끔하고 샴푸 컨디셔너 로션 모두 있어서 짐 가볍게 올 수 있어 좋았습니다. 빈 호텔보다 좋았어요 ㅠ 마트가 주변에 없어서 잘츠부르크 중앙역에서 다 사가는게 좋아요
2023년 11월에 1박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 11월 23일
Dear Jiyeon,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.Thank you for your kind words about our hotel. It is a pleasure to read that you particularly enjoyed the amenities in the bathroom.The next time you will be in Salzburg, you can also go to the next supermarket just around the corner of our hotel, in the pedestrian street “Linzergasse”, within walking distance of 1 minute. We hope to welcome you back again in the near future!Kind regards from Salzburg,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
인종차별
리셉션 데스크 여직원 인종차별 매우 강함 다른 직원들도 내색은 않지만 동양인에 대한 차별은 가지고 있는듯 4박5일 (목~월)동안 숙박료가 비싼 객실 2개를 예약했는데 도로 소음 시끄러운 저층에 엘리베이터 바로 옆 객실과 엘리베이터 바로 맞은편 객실을 배정 해줌 다시는 이 호텔과 관련된곳 이용하고 싶지 않음
2023년 9월에 4박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2023년 12월 15일
Dear Hotel.com User,Thank you for taking your time and giving us valuable feedback on your stay with us. Unfortunately, it has not been a good one reading your review.Please be assured that racism and any other kind of discrimination is not tolerated at all and any forms of such behavior result in immediate disciplinary action. On the other side it is a serious issue accusing somebody behaving in a racist way. Our staff is encouraged to allocate rooms, which belong together, as close as possible if the booking situation allows. We are sorry that we did not meet your expectations.Best regards,

10/10 - 훌륭해요

yukyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 4박 숙박함
답변 제공: Svenja A., Guest Relation 님, 2023년 3월 21일
Dear yukyung,Thank you for your recent stay at NH Collection Salzburg City and for taking your time to give us this excellent feedback. We would be delighted to welcoming you again in the nearby future.With best regards,

10/10 - 훌륭해요

Tanya

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room for a family of 4 for 2 nights, the breakfast was really good, staff was friendly, would stay again.
2024년 4월에 2박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 4월 18일
Dear Tanya,we would like sincerely thank you for taking the time to share your experience about your stay with us.We are delighted that you enjoyed your time with us in Salzburg with your family and thank you for the kind words about our good breakfast and our friendly staff.We would like thank you for your staying with us. We truly hope to welcome you again at your next visit in Salzburg.

10/10 - 훌륭해요

Iris

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room presentation was great Breakfast Girls C,S,and S were great and the Girl at the abar thanks for the warm milk and chocolate picture perfect preparation. On our third country and four hotel You are number one. aaThanks
2024년 4월에 2박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 4월 18일
Dear Iris,on behalf of the entire team, we would like sincerely thank you for taking the time to share your experience with us.It was a pleasure to read how much you enjoyed our room and our service staff. We are delighted that we were able to provide you with the extraordinary experience that we aim for.It would be a honor to welcome you again at your next visit in Salzburg.

10/10 - 훌륭해요

Birgit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sehr schöne, ruhig gelegene Unterkunft. Schöne Zimmer und freundliches Personal.
2024년 4월에 2박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 4월 18일
Sehr geehrte Frau Birgit,recht herzlichen Dank für die Zeit die Sie sich genommen haben um uns Ihre Erfahrungen mitzuteilen.Wir möchten uns bei Ihnen in aller Form für Ihr Kompliment über unser Hotel und unsere Mitarbeiter bedanken, dass wir gerne mit unserem Team teilen werden.Es ist uns eine Ehre Sie bei Ihren nächsten Besuch in Salzburg wieder als unseren Gast verwöhnen zu dürfen.

10/10 - 훌륭해요

Heribert 님, Düsseldorf

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr gutes Hotel. Sehr freundliches Personal. Gut gelegen. Center, Restaurants, Geschäfte fussläufig erreichbar.
2024년 3월에 4박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 3월 29일
Sehr geehrter Herr Heribert,recht herzlichen dank; dass Sie sich die Zeit genommen haben um uns Ihre Erfahrungen mitzuteilen.Unser Streben ist unseren Gästen einen angenehmen Aufenthalt bei uns in Salzburg zu ermöglichen. Wir freuen uns sehr zu lesen, dass Sie so gute Erinnerungen an Ihren Aufenthalt haben und danken Ihnen im Namen des gesamten Teams vielmals für Ihre freundlichen Worte und Ihre Empfehlung.Wir danken Ihnen für Ihren Besuch und freuen uns wenn wir Sie bei Ihrem nächsten Besuch in Salzburg wieder als unsere Gäste verwöhnen dürfen.

10/10 - 훌륭해요

KOZONO

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is so nice and we had enjoyed to walk through Salzburg city.
2024년 3월에 1박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 3월 28일
Dear KOZONO,thank you very much for taking the time to share your experience about your stay with us.Our aim is to achieve the extraordinary and we are pleased that we have been able to provide you with a memorable stay. Furthermore, we want to thank you for your kind words about our location being walkable to many attractions.Your nice review is an incredible compliment for our team. We would be honored to welcome you again at your next visit in Salzburg.

10/10 - 훌륭해요

Stefan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Daniel Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NH Salzburg is so conveniently located to everything. Hotel is clean. Staff are very kind, gracious & helpful. Breakfast Buffet is top notch. I highly, highly recommend this Hotel. We will surely be back.
2024년 3월에 3박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2024년 3월 24일
Dear Maria,Your review is a true delight to read. Thank you for taking the time to share your experience of your recent stay at NH Collection Salzburg City.Reading that you would recommend our hotel is definitely one of the biggest rewards to our efforts and a compliment to our team. I will make sure to share your review with them.Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. With kind regards from Salzburg,

8/10 - 좋아요

Jade

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfectly situated and wonderfully decorated. Would highly recommend. Only slight negative was the bed which was a tad hard-of course, this is a personal opinion. Regardless, I would absolutely recommend because of how walkable it is to everything!
2023년 12월에 4박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2024년 3월 15일
Dear Jade,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.To receive such a high rating and a recommendation is truly a reward to all the efforts of the team to ensure all our guests receive an Extraordinary Experience. I am pleased to read that you enjoyed our decoration and the location of our hotel in walking distance to everything. It was our pleasure to welcome you to our hotel and we hope to do so again in the near future!With kind regards from Salzburg,

10/10 - 훌륭해요

Maggie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty clean hotel, and walkable to many attractions. The staff is pretty nice and helpful.
2024년 3월에 1박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 3월 11일
Dear Maggie,we would like sincerely thank you for taking the time to share your experience about your stay with us.We are pleased that you enjoyed your time in Salzburg and that we have been able to assist in making it special.Thank you for your kind words about our nice and helpful staff and our clean hotel with the walkable to many attractions. It was a pleasure to welcome you to our hotel and we look forward to hosting you again as our guest on your next visit to Salzburg.

10/10 - 훌륭해요

Marianella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Andy Le

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet, clean. Great breakfast with vegan options and very helpful staff. Good location too.
2024년 2월에 3박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2024년 2월 23일
Dear Andy Le,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.It is a pleasure to read that you liked the location of our hotel and that you could enjoy the breakfast that we offer. Thank you also very much for your kind words about our staff. We will certainly share your compliment with the entire team. It would be an honor to welcome you back again in the near future.Kindest regards from Salzburg,

10/10 - 훌륭해요

Lucy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff ate very friendly
2024년 2월에 3박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 2월 7일
Dear Lucy,we would like to thank you for taking the time to share your experience with us.The entire team strives to provide the best experience possible and we are pleased to see that this reflects in our rating. We would like to thank you for your kind words about our friendly staff and for staying with us.The next time you will be in Salzburg, we would be pleased to welcome you again.

8/10 - 좋아요

Suzanne

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Hector

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean, comfortable and staff is very courteous!!
2024년 1월에 3박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 1월 30일
Dear Hector,thank you very much for taking the time to share your experience with us.Thank you very much for your wonderful compliment for our hotel and the appreciative words for our staff. We strive to offer our guests the best possible service and are delighted that we have succeeded in doing so.It will be a great pleasure for us to welcome you again as our guest on your next visit to Salzburg.

8/10 - 좋아요

Jan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay. Liked it.
2024년 1월에 2박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 1월 26일
Dear Jan,thank you for taking the time to share your experience with us.It was a pleasure to read how much you enjoyed your good stay and that you liked our hotel. We are delighted that we were able to provide you with the wonderful experience that we aim for.It would be honored to welcome you again as our guest on your next visit to Salzburg.

6/10 - 괜찮아요

Christine

좋아요: 청결 상태
별로예요: 직원 및 서비스
Sehr hellhörig
2024년 1월에 2박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 1월 23일
Sehr geehrte Frau Christine,wir danken Ihnen für die Zeit die Sie sich genommen haben um uns Ihre Erfahrung bei uns mitzuteilen.Wir bedauern es sehr zu lesen, dass Ihnen Ihr Zimmer zu hellhörig war. Da uns das wohl unserer Gäste sehr am herzen liegt hätten wir Ihnen gerne eine alternative Angeboten.Es ist uns eine große Freude, wenn wir Ihnen bei Ihren nächsten Besuch in Salzburg, ein für Sie passendes Zimmer anbieten dürfen.

10/10 - 훌륭해요

Roberto 님, Davie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our experience was excellent. The hotel was clean, had nice staff, was walkable, and had parking. The only thing I didn't like much was the bed quality. Just with the touch of your hand, you can feel the springs inside the mattress. A hotel like this should invest in a better quality room mattress.
2024년 1월에 2박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2024년 1월 11일
Dear Roberto,Thank you very much for taking the time to rate NH Collection Salzburg City.I am grateful for your positive comments regarding our Hotel and the parking, that we offer. Thank you for your kind words about our staff and we will share your compliments with the entire team. The service of our hotel includes aiming for an Extraordinary Experience for all our guests and it is a pleasure to see that we were able to do so during your stay. But nevertheless, we regret to read that the mattress did not fully meet your requirements.It was our pleasure to welcome you to our hotel.Kind regards from Salzburg,

10/10 - 훌륭해요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Hotel was fantastic, service great and in a great central location, the best breakfast we’ve ever had in a hotel!
2024년 1월에 1박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2024년 1월 11일
Dear Craig,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Salzburg City. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards from Salzburg,

8/10 - 좋아요

Massimiliano

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ottima posizione, buona colazione e buon rapporto qualità prezzo. Spa in garage, inesistente.
2023년 12월에 1박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 1월 3일
Dear Massimiliano,thank you for taking the time to share your experience about your stay with us.We are delighted to read that our breakfast and our very good location in the near to the history town made your stay in Salzburg so wonderful. We are pleased that our efforts to fulfil expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near furture.

4/10 - 별로예요

Mark

좋아요: 청결 상태, 객실의 편안함
Bait and switch
Hotel is.... Ok. Rooms shown are much nicer than they are. Parking is 28 euros which they don't tell you until you check out. Feels a bit bait and switch with the esthetic
2023년 12월에 1박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2024년 1월 15일
Dear Mark,thank you for taking the time to share your experiences with us.Since quality and service are very important to us, we thank you for your constructive criticism. We will train our staff even more intensively to provide you with all relevant information at check in. We feel very sorry not to have met your taste of our rooms.We would be delighted if we could personally convince you of our improvements on your next visit to Salzburg.

10/10 - 훌륭해요

Birgit

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schönes Hotel, sauber und gepflegt. Große Zimmer. Netter Service. Die meisten Sehenswürdigkeiten sind fussläufig gut zu erreichen.
2023년 12월에 3박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2024년 1월 27일
Sehr geehrte Birgit,vielen herzlichen Dank für Ihre wundervolle Rückmeldung über Ihren kürzlichen Aufenthalt bei uns im NH Collection Salzburg City.Ihre lobenden Worte über unser Hotel haben uns sehr gefreut. Besonders bedanken wir uns bei Ihnen für Ihr Kompliment über unseren netten Service, welches wir mit unserem Team teilen werden.Das gesamte Team ist bestrebt, Ihnen das bestmögliche Erlebnis zu bieten, und ich freue mich, dass sich dies in Ihrer Bewertung widerspiegelt. Es wäre uns eine Ehre, Sie bald wieder einmal bei uns begrüßen zu dürfen.Freundliche Grüße aus Salzburg,

8/10 - 좋아요

Georg

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Schön für Stadt Urlaub Salzburg
Hotel ok, Lage zur Altstadt von Salzburg nah, SchlafQualität hervorragend (Zimmer war im 5 Stock, Richtung Innenhof), Sauna ok, der Weg zur Sauna ist etwas gewöhnungsbedürftig - durch die Tiefgarage, Frühstück ok, der Service beim Frühstück könnte etwas aufmerksamer sein und auch mal die ein oder andere frische Kleidung tragen, Checkin ok, Parkplatz in nahe gelegener Linzer Garage ist angenehm und preislich besser als in der Hotelgarage
2023년 12월에 4박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 12월 23일
Sehr geehrter Georg,vielen Dank, dass Sie sich die Zeit genommen und uns Ihre Erfahrung über Ihren kürzlichen Besuch bei uns im NH Collection Salzburg City mitgeteilt haben.Es ist schön zu hören, dass es Ihnen bei uns gefallen hat und wir würden uns sehr freuen, Sie wieder einmal als Gast bei uns willkommen heißen zu dürfen.Freundliche Grüße aus Salzburg und wir wünschen eine schöne Weihnachtszeit für Sie und Ihre Familie.

10/10 - 훌륭해요

Ingrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Salzburg Hotel
Very nice hotel within walking distance of everything. Service was good and the amenities were what you would expect.
2023년 12월에 3박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 12월 21일
Dear Guest,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. Kind regards,

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스
Clean hotel, easy walking distance, rubbish aircon
A day or two before, you can reserve a particular room or they can select one for you. I chose a room, making sure that it met our requirements, only to be told when we got there that they were putting us in another room, on a different floor, on the other side of the building. The air con didn't work, so with it being cold outside and the heating cranked up in the hotel, the room was unbearably warm at times. It was however clean, and within short distance of the main part of Salzburg.,
2023년 12월에 3박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2023년 12월 25일
Dear Daniel,thank you for taking the time to share your experience with us.We would like to formally apologize for the inconvenience may have caused during your stay with us. We are delighted to take into account all the wishes of our guests and try to implement this depending on the booking situation. We are very pleased that the location and the clearness of our hotel have spoken to your needs.We hope to be able to spoil you with another room of your choice on your next visit to Salzburg.

2/10 - 너무 별로예요

Alyce

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Josh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Our room was burning up. At least 90 degrees F inside. Asked staff how to make it tolerable able and they said there’s nothing to do. We sweated all night long. It was not a pleasant stay. Glad we were only there one night or would have been finding another hotel
2023년 12월에 1박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 12월 21일
Dear Josh,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day. We regret to read that your experience was not as positive as we would have liked to read. We understand from your review that you were not satisfied with the temperature in your room. During the winter time the air condition can be switched off so that it no longer heats. Thank you for bringing the situation to our attention. I would like to offer my apologies for these unfortunate experiences and I would like to inform you that I contacted the departments involved, in order to prevent this in future and to explain our guests more detailed how to regulate the air condition. Kind regards from Salzburg and we wish you a wonderful Christmas time.

10/10 - 훌륭해요

Sandra Ann

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely modern hotel. Service was great. Breakfast was wonderful. Bar area great for a drink at the end of the day. Convenient for all the sites and a short drive to the airport. I would stay here again.
2023년 12월에 2박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 12월 21일
Dear Sandra Ann, Your review is a true delight to read. Thank you for taking the time to share your experience of your recent stay at NH Collection Salzburg City.Reading that you would like to return is definitely one of the biggest rewards to our efforts and a compliment to our team. I will make sure to share your review with them.Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. Kind regards and merry Christmas for you and your family,

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NH Hotel Salzburg is a reasonable size hotel with a lovely lobby bar. It is a short walk from the Christmas markets. Many restaurants around the area.
2023년 12월에 5박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 12월 21일
Dear Carol,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Salzburg City on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards from Salzburg and a wonderful Christmas time for you and your family,

10/10 - 훌륭해요

Ingrid

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

lauren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
100/10 hospitality
The staff at this hotel are unmatched. I travel all over Europe for business and I’ve never felt so special as a guest at a hotel in my life. When I arrived the airline had lost my luggage, it was a complete nightmare. From the start Emilee was so kind to me. She worked with me to accommodate my stay as my flight was delayed and I missed the first night. Then when I got to the hotel, it was all hands on deck trying to get my luggage back. I’ve never seen any staff at any hotel genuinely care about me or my belongings. Emilee definitely stands out from the crowd with her exceptional hospitality and Nicole was so sweet, literally offering me her own personal socks as I had none with blisters on my feet. Emilee spent extra time working with Hotels.com to rearrange my stay but keeping it at the same price (which took her over an hour on the phone) and was helping me get reimbursed for my lost luggage. When I come back to Salzburg there is not doubt where I will be staying again. Thank you to all the NH staff but especially Emilee and Nicole. A tribute that started off as a nightmare ended up being a dream stay. From the bottom of my heart, thank you!
2023년 12월에 3박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 12월 21일
Dear lauren,First of all, I would like to thank you for rating NH Collection Salzburg City on this website.How wonderful that we were able to give you an experience that suited such a high rating. This is a compliment to all the efforts our team makes for an extraordinary experience. You can stay assured that your high rating will be shared with them. We hope that you arrived home safely. We would be honored to welcome you back again in the near future!Kind regards from Salzburg and a wonderful Christmas time for you and your family,

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We flew into Munich during the great December blizzard of 2023, with plans to take the train the next day to Salzburg and check into this hotel. However, all public transportation was shut down. Repeated efforts by my wife and I to contact the hotel to explain our unavoidable absence and search for solutions were met with total silence. Most annoying.
2023년 12월에 1박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 12월 15일
Dear John,Thank you very much for sending us your review. We are sorry for the inconveniences you had during your journey and that you were not able to travel to Salzburg. We apologize that you could not reach anyone by phone. When it is busy at the reception and you could not reach us by phone you can always send us an E-mail as well. Since you made the reservation with an agency our recommendation would also be to get in contact with them directly as well. We hope that you arrived home safely. Best regards from Salzburg,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect City Centre Stay
Perfect city centre stay for 2 nights, close enough to everything and had a great hotel bar for a nightcap. All the staff we met, reception, ladies that ran the bar, breakfast staff, were friendly and helpful.
2023년 12월에 2박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 12월 21일
Dear David,Thank you for taking the time to share your experience at NH Collection Salzburg City! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards from Salzburg and a wonderful Christmas time for you and your family,

10/10 - 훌륭해요

Tatiana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice and the location is great.
2023년 11월에 1박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 12월 3일
Dear Tatiana,First and foremost, thank you for your wonderful review! It is a pleasure to read that you appreciated your time in our hotel and in Salzburg.It would be an honor to welcome you back again in the near future.Kindest regards from Salzburg,

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable and close to everything. Front desk was super helpful.
2023년 11월에 2박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 12월 3일
Dear Mark ,What a wonderful review! I would like to sincerely thank you for taking the time to share your experience with us.The team and I are pleased to read that you appreciated your time in our hotel and in Salzburg. It is a pleasure to hear that we were able to make every moment in our hotel a memorable one.Thank you again for your kind words about our staff and we will share your compliment with the entire team. It would be an honor to welcome you back again!Kind regards from Salzburg.

8/10 - 좋아요

Anne

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is away from a lot of the busy streets, but still very close to lots of tourist attractions, and has a lovely restaurants not too far away. The staff is very helpful and knowledgeable. It really felt like a great find.
2023년 10월에 5박 숙박함
답변 제공: Svenja A., Guest Relations 님, 2023년 11월 18일
Dear Kathleen,What a delightful review to read! Thank you for sharing your experience of your recent stay at NH Collection Salzburg City.The team and I are pleased to read that you appreciated your time in our hotel and in Salzburg. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards from Salzburg,

10/10 - 훌륭해요

Jen Nee

좋아요: 청결 상태
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Kimberly

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

8/10 - 좋아요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and the staff was very helpful
2023년 10월에 3박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2023년 11월 7일
Dear Valerie,thank you so much for taking the time to share your experience about your stay with us.We are delighted to read that our very helpful staff and the great locations made your stay in Salzburg so wonderful. We are pleased that our efforts to meet your expectations have been successful. It would be a honor to welcome you again at your next visit in Salzburg.

10/10 - 훌륭해요

Andrew 님, Fleet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large spacious rooms with contemporary decoration. Very comfortable bed. Air-conditioning was poor though so had to sleep with the window open, which made it noisy. Otherwise, excellent.
2023년 10월에 3박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2023년 11월 6일
Dear Andrew,we would like to sincerely thank you very much for taking the time to share your experience with us.It was a pleasure to read how much you enjoyed our modern room and our comfortable bed. We are delighted that we were able to provide you with the wonderful experience that we aim for. We would like to apologize for the inadequate air conditioning. Our maintenance team will be happy to help you if you have any difficulties.We would be honored to welcome you again at your next visit in Salzburg.

10/10 - 훌륭해요

Phillip

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Simone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

8/10 - 좋아요

Gene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel walkable to many attractions. Staff is friendly and room was remodeled nicely.
2023년 10월에 2박 숙박함
답변 제공: Astrid R., Guest Relations 님, 2023년 10월 29일
Dear Gene,Thank you for taking the time to writing such a wonderful review.It is very gratifying that you enjoyed your stay in Salzburg and we are grateful to have been part of this experience. We would like to thank you for your compliments about our friendly staff and our hotel.The next time you are in Salzburg, we very much hope that we will be able to welcome you as our guest again.