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퀄리티 스위트 모멜 - 리틀 록 NW 여행 후기

2.5 out of 5
퀄리티 스위트 모멜 - 리틀 록 NW
14322 Frontier Drive, Maumelle, AR

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 445개 이용 후기 중 190개" "
평점 8 - 좋아요. 445개 이용 후기 중 141개" "
평점 6 - 괜찮아요. 445개 이용 후기 중 51개" "
평점 4 - 별로예요. 445개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 445개 이용 후기 중 24개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Jeremy

좋아요: 직원 및 서비스
Front desk staff was great. He was friendly and personable. The rooms were not top-notch clean but clean enough for a quick stop along a road trip. Free breakfast was subpar, but I didn’t have high expectations for it either. I wouldn’t stay here more than one night.
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 9일
Our sincere apologies that we failed to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you may take to Maumelle.

10/10 - 훌륭해요

Melinda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast, friendly, helpful staff.
2024년 2월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 22일
THANK YOU.

2/10 - 너무 별로예요

Terri

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a 8" hole in the wall of my room, it smelled terrible, the carpet was sticky (my shoes stuck to the floor) my bathroom door had graffiti on it. HORRIBLE!!!!!
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 22일
Our sincere apologies for the issues with your suite. Anytime this occurs please contact the front desk immediately and request a manager.Our priority is to provide our guests with the experience they expect and deserve.

8/10 - 좋아요

LAQUEISHA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 22일
THANK YOU.

10/10 - 훌륭해요

Melinda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so helpful.
2024년 2월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 9일
Thank you for sharing your recent stay at our hotel. We look forward to hosting you again on any future trips you may take to Maumelle.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was Molde inside the hotel room .
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

6/10 - 괜찮아요

Passion

출장 여행, 가족 여행
The property looked newly renovated but it had a strange smell. It was a decent experience but I wouldn’t book here again.
2023년 11월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

4/10 - 별로예요

Tony

가족 여행
별로예요: 직원 및 서비스
We got there to check in & the person working the desk couldn’t be found for 10 minutes. This was at 12:50 in the morning. She came walking in from outside at some point. The extra lock for the room door was missing. There were several broken times in the bathroom and toilet paper in the floor when we got there.
2024년 2월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

2/10 - 너무 별로예요

Torey

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 - 훌륭해요

Royce

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Gary L

2024년 1월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

2/10 - 너무 별로예요

Marjorie

2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 - 훌륭해요

Melinda

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff went above and beyond to be helpful.
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you for your kind words. We look forward to hosting you again on your next trip to Maumelle.

10/10 - 훌륭해요

Patricia

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the staff and the room was very clean and quiet. Thank you for all you done looking forward to another stay.
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you for your kind words. We look forward to hosting you again on your next trip to Maumelle.

10/10 - 훌륭해요

Regina 님, Perris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

10/10 - 훌륭해요

Margaret

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We loved the staff here! Everything was great until we pulled out the bed in the couch which was stained up and we did not have any sheets for it! Luckily we brought extra blankets and my son ended up sleeping on an air mattress we had to go buy! But staff was very friendly and breakfast was great!
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 - 훌륭해요

Emma

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

2/10 - 너무 별로예요

Erika

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would honestly avoid this hotel at all costs if I were you. The front desk staff seemed nice enough but the room was absolutely DISGUSTING. I grossed out the entire time and worried I’d bring bed bugs or something home with me. When we walked up to our room the door was open, which was creepy enough, then we went in to find it very unclean. There was a used hair band on the floor and as soon as we opened up the (very dirty & stained) pull out couch-bed we found a pair of sweatpants inside from the last guests. To top it all off, there was white stuff running down the walls and a handprint that looked like feces. Don’t waste your money here!!
2023년 12월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

8/10 - 좋아요

Rege

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you

8/10 - 좋아요

Jake

2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2024년 1월 8일
Thank you

8/10 - 좋아요

Sarah

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

4/10 - 별로예요

Patrick

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in late at night, process was simple. All areas of property smelled of marijuana - some faint, others not so faint. Cats EVERYWHERE, including a first floor room with curtains open to all passers by; didn’t help that staff had paper plates full of wet and dry cat food at the entrance. Room was very dated, chips and nicks in the walls, tiles missing or unattached in bathroom (Room 206), bathroom had clear smell of marijuana but faded as moved to back of room. Hadn’t been cleaned, or cleaned well - gummies visible on floor of “closet”, multiple sticky surfaces that had to be wiped down, pencil shavings and toilet tissue in the toilet. TV didn’t work, tried all settings and swapping cables to no avail. Only positives: shower had great pressure (and was very clean), breakfast had good options and was hot and fresh. Would not stay here again, or recommend until property updated and cats deterred.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

2/10 - 너무 별로예요

Gordon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was put in a room that was not clean at first, and we were moved next door. Later, I saw someone enter the first room. It was as if they were staying there as an unregistered guest. Then there was the arrest of the clerk's significant other for shooting someone in the next town over. The hotel was a non-smoking hotel, yet on our end of the hallway, it reeked of marijuana. Do not stay here. The room's door safety hasp had been ripped off and never replaced or repaired. I should have demanded my money back and went somewhere else.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 - 훌륭해요

Sarah

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was gret
2023년 12월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Ok I guess
The staff was great. Friendly, courteous, helpful. The room we were in definitely needed some attention. The bathroom door was hard to close and wouldn't lock. Some of the baseboard needed to be reattached. Hot water never got hot (more than lukewarm but definitely not hot). One corner of the room had not been vacuumed in a while as evidenced by the dust by a pillow we tossed on the floor and the penny laying on the carpet. The whole room is in dire need of fresh paint (scrapes and missing chunks of paint all over). Lastly, the people in the room above us were stomping around and moving furniture or something until 3 in the morning.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 - 훌륭해요

EBONY

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you

10/10 - 훌륭해요

brad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you

2/10 - 너무 별로예요

Karl

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not well lit. Broken toilet seat. TV was not connected to cable and no remote was found in the room. Beds were very uncomfortable. Carpet in room well worn. Many small items needed to be fixed to make the room more appealing.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

4/10 - 별로예요

Chelsea

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very noisy and breakfast area very unclean. Pull out beds and bedding were not clean.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you make take to Maumelle.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

10/10 - 훌륭해요

Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was nervous about arriving b/c the price point was really good based on the reviews/pictures. It was an awesome place to stay. Quiet, comfortable, clean, and yummy breakfast ❤️
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you. We look forward to hosting you on your next trip to Maumelle.

2/10 - 너무 별로예요

Alexzandreeya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I called to cancel 3 weeks prior to my reservation, well within the cancellation time, I was told by the hotel front desk they could not find my reservation.I said I guess I needed to cancel it and if you guys don't have it that works out. Then the actual date comes around and my card gets charged. When I call in they tell me I can't get a refund for same day cancellations even though I tried before. So I got charged $200 for two rooms that were not used because of front desk incompetence.
2023년 12월에 3박 숙박함
답변 제공: Christine 님, 2024년 2월 9일
Our sincere apologies for the misunderstanding with your recent reservation. All outside 3rd party companies handle their own reservations and/or cancellations. We would love the opportunity to provide you with the guest experience you expect and deserve.

2/10 - 너무 별로예요

ana

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

8/10 - 좋아요

Sheilagh

좋아요: 청결 상태, 직원 및 서비스
The only downside was the property was in need of some TLC. It was clean, though. Staff were great. Breakfast was included , however we didn’t stay as we at other plans. Very affordable price and we had a good sleep after an 18 hour drive.
2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Thank you and we hope to host you again in the future.

10/10 - 훌륭해요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Thank you and we look forward to seeing you again in the future.

10/10 - 훌륭해요

Felisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Thank you.

10/10 - 훌륭해요

Tiffany

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you

10/10 - 훌륭해요

Sheria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and decent priced.
2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Thank you for your review. We look forward to hosting you again in the future.

8/10 - 좋아요

Kelly 님, Friendsville

2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Thank you

10/10 - 훌륭해요

Tiera

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great , clean and I was comfortable definitely was worth the stay
2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Thank you for your kind words. We look forward to hosting you again in the future.

10/10 - 훌륭해요

MELANIE

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exterior grounds & entrance in excellent, clean condition. Lobby area vey clean and bright. Front desk clerk @ 4pm on Dec.7 was enthusiastic, professional, helpful and efficient. Room very clean, roomy and nice layout. Mamuelle Ar is a quaint city @ the foothills of the Ozarks We usually stay @ Holiday Inn in mamuelle, but now we will stay here. My husband often has to go to Little Rock V.A.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you for the awesome review. We look forward to hosting you again soon.

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was friendly- room was very clean
We called ahead to see if we could do an early check in because we had a sick kid who was ready to get out of the car . The staff was so super accommodating! I never review hotel stays but want to make sure this place knows how much we appreciate them ! The room was clean and the beds were very comfortable! My child was able to sleep comfortably all night ! I’m very thankful! Definitely, recommend staying here !
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you for the lovely review. So glad we were able to help your family out in your time of need. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Laura

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Chtistine 님, 2023년 12월 3일
Thank you.

4/10 - 별로예요

Ashley

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room wasn't fully cleaned. There was saw dust on the ledge, and multiple things on the bedding including a dead bug. When I told told the front desk lady, she apologized, I got clean sheets and it was fine. The next day when I got the bill, nothing was discounted for the lack of cleanliness.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Aaron

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Sad condition overall. Holes in the wall, bad paint job, sprinkler was taped over from last paint job. Many burn marks in furnishings, carpet was loose, floor was creaking, broken light fixtures, etc. Breakfast was fine, bed was fine, I didn’t feel unsafe but I won’t be back.
2023년 11월에 3박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Our sincere apologies for failing to meet your expectations on your recent stay. Your concern have been shared with maintenance to ensure attention is given.

4/10 - 별로예요

Frank 님, Marietta

가족 여행
별로예요: 숙박 시설 상태 및 시설
Liked: nothing: Disliked: mattress on fold-out was totally disreputable No safety bars in bathroom broken security latch on door not enough lighting booked two night, door lock waas reprogrammed while we were out the first day.
2023년 11월에 2박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Our sincere apologies for failing to meet you expectations. Your concerns have been communicated to the appropriate departments to ensure immediate assistance is given.

8/10 - 좋아요

Todd

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great staff, ok room
2023년 11월에 1박 숙박함
답변 제공: Chtistine 님, 2023년 12월 3일
Thank you.