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로우 NYC 여행 후기

4 out of 5
로우 NYC
700 8th Avenue, New York, NY

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 3239개 이용 후기 중 881개" "
평점 8 - 좋아요. 3239개 이용 후기 중 918개" "
평점 6 - 괜찮아요. 3239개 이용 후기 중 640개" "
평점 4 - 별로예요. 3239개 이용 후기 중 422개" "
평점 2 - 너무 별로예요. 3239개 이용 후기 중 378개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Deokkwon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Maurizio 님, 2022년 7월 19일
Thank you for taking the time to share your review with us, Deokkwon! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to ROW NYC. Thank you and have a wonderful day!

6/10 - 괜찮아요

DAHEE

별로예요: 청결 상태, 숙박 시설 상태 및 시설
와이파이가 엄청 빨라서 만족 7층 이었는데 들어가자마자 바퀴벌레랑 마주침
2022년 6월에 2박 숙박함

8/10 - 좋아요

Junyoul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 좋은 위치에 있는 가성비 높은 호텔
호텔의 위치가 매우 좋고 로비도 아름다움. 다만 숙박한 룸의 크기는 작은 것이 흠이었음. 가성비가 최고인 것을 고르다 보니, 방이 작은 것은 어쩔 수 없었음. 근방에 명소들이 많아 구경하기에는 매우 좋았음.
2022년 5월에 3박 숙박함
답변 제공: Maurizio 님, 2022년 6월 10일
좋은 리뷰 감사합니다, 준율님! ROW NYC에서의 시간이 정말 즐거웠습니다! 도시 중심부의 편리한 위치를 이용하셨다니 정말 대단합니다. 우리는 손님에게 기억에 남는 경험을 제공하기 위해 노력합니다. 그러나 우리는 귀하의 방 크기에 대한 귀하의 우려를 듣고 앞으로 직원과 논의할 것입니다. 우리는 더 나은 경험을 위해 곧 다시 당신을 호스팅하기를 기대합니다! 곧 다시 만나러 오세요!

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함
답변 제공: Maurizio 님, 2022년 3월 14일
Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to ROW NYC. We'd like to share an even more enjoyable stay with you. Thank you again for taking the time to share - Have a lovely day!

6/10 - 괜찮아요

SUJIN

2021년 12월에 7박 숙박함
답변 제공: Maurizio 님, 2021년 12월 26일
We appreciate the feedback, Sujin. While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not satistied
1. There was no hair dryer in room, So I have to request to get dryer 2. They make additional payment after check-out without any notification
2021년 11월에 3박 숙박함
답변 제공: Maurizio 님, 2021년 12월 7일
We appreciate your feedback. We're disheartened that your time with us was less than ideal. We regret that our acommodations and service failed to meet your expectations. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention. We hope you give us another chance to host you soon so we can share a more positive experience.

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

John Owen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great hotel

6/10 - 괜찮아요

Wilfredo

연인과의 여행
The interior was dark and old. Very small spaces.

2/10 - 너무 별로예요

Andres

2023년 5월에 7박 숙박함

10/10 - 훌륭해요

Darmensly

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Carlos

답변 제공: Maurizio 님, 2023년 3월 6일
Thank you for the wonderful rating, Carlos!It's fantastic you enjoyed your time at ROW NYC so much! We look forward to hosting you again soon for another amazing experience!

10/10 - 훌륭해요

Adriano

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Maurizio 님, 2023년 1월 18일
Thanks for the perfect rating, Adriano!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at ROW NYC.

10/10 - 훌륭해요

Wilmers

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel
Love this hotel 😍
2022년 10월에 2박 숙박함
답변 제공: Maurizio 님, 2023년 1월 18일
Thanks for sharing this perfect rating, Wilmers!We're thrilled to hear you enjoyed your stay at ROW NYC! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 - 괜찮아요

Renee Powell 님, Morganton

가족 여행
좋아요: 청결 상태, 직원 및 서비스
First of all, I didn't stay at the Row NYC. They canceled my booking and I had to get other arrangements. Then they canceled and put me in the Millennium on Broadway. This hotel was nice, but had no air. Had to keep the windows open just to keep cool. It was close to the show we were going to so that was a plus. The beds were hard and uncomfortable. Adding a small fridge and microwave would go a long way in adding amenities.
답변 제공: Maurizio 님, 2023년 1월 18일
We appreciate you sharing your feedback, Renee.We are disappointed to hear that your experience with us did not meet your expectations. We strive to provide every guest with excellent experience and we regret that yours did not reflect this. Please know that your concerns have been passed on to our management team so they can be properly addressed.We hope to have the pleasure of hosting you soon so we can show you the quality experience we know that we are capable of sharing with our guests.

2/10 - 너무 별로예요

MARK

2022년 12월에 4박 숙박함
답변 제공: Maurizio 님, 2023년 1월 18일
We appreciate you taking the time to share your feedback, Mark.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

2/10 - 너무 별로예요

Francis

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous n'étions pas au Row Hotel, nous avons été relogé au Stewart Hotel. Personne là-bas n'était au courant de notre arrivée, J'ai été chargé à double et attends toujours le remboursement de 3'500.- Hôtel bien placé mais pas du même standing que ma réservation initiale, très déçu de mon expérience!!!

2/10 - 너무 별로예요

Dexy Joe

연인과의 여행
My holiday was cancelled a few weeks before I was due to go. Expedia offered a full refund on cancelllation, but then deducted 348 pounds for a cancellation they made. I’ve tried contacting on serveral different portss as is, but when I prove that they offer me a full refund with recording, they stop responding . Terrible company I will never use them again.
답변 제공: Maurizio 님, 2023년 1월 18일
Thank you for sharing your feedback, Dexy.We're very disappointed to hear you're dissatisfied. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.Thank you again for taking the time to share your feedback.

2/10 - 너무 별로예요

Charlotte

가족 여행
Row NYC 2022
Booked this ROW NYC in September for Dec 16-18 through Hotels.com. They were closed for rennovations and booked us at another hotel. I was never contacted or notified in any way! They said they notified Hotels.com. After many calls and frustrations I found out our reservation was transferred to Stewart Hotel. I had prepaid at ROW NYC but Stewart Hotel had not received payment. So disappointed we had to go through this. This was a special trip for my daughter and I to go to a show in NYC and we had paid for tickets, transportation etc. Everything worked out, but will probably not use Hotels.com again!
2022년 12월에 2박 숙박함
답변 제공: Maurizio 님, 2023년 1월 18일
Thank you for taking the time to share your feedback, Charlotte.It's unfortunate you had such challenges. We strive to offer quality service and convenience for our guests. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.

2/10 - 너무 별로예요

Teena

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Received an email stating our hotel will need to be cancelled or we can have Row NYC schedule is a room somewhere else. Call was made numerous times in regards to where we were staying and they could not tell us. We were given 2 different addresses of hotels and finally was able to get the correct address which was the Manhattan hotel. Hotel front lobby was nice but the room was nasty. They put us in room 709 no tv in the room the outlets had no cover and the bathroom ceiling was falling in. Will never use hotel. com again. Very very disappointed.
2022년 12월에 4박 숙박함
답변 제공: Maurizio 님, 2023년 1월 18일
We appreciate the feedback, Teena.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 - 너무 별로예요

Gonzalo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was changed to another hotel.
The row said it can support my reservation, so I was changed to the Manhattan hotel at Times Square. What a terrible experience. Without any maintenance, the hotel was dirty and old. The room size was above average in nyc, but the service was deficient. The bath was with hairs, you hace to ask for towels cause it doesn’t were available and there was an odor in all the building. It’s a pity that the Manhattan had a great location and such a terrible maintenance and also that the row changed me
2022년 12월에 2박 숙박함

2/10 - 너무 별로예요

Jonathan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was nothing likebthe picutres was so outdated, curtains absolutely dirty, bed was probably 20 years old, peeling wall paper, dirty walls. Orbitz moved our room 3 tomes and this was what we got stuck with
2022년 12월에 4박 숙박함
답변 제공: Maurizio 님, 2023년 1월 18일
We appreciate the feedback, Jonathan.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 - 너무 별로예요

Nathalie

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2022년 12월에 2박 숙박함
답변 제공: Maurizio 님, 2023년 1월 18일
We appreciate the feedback, Nathalie.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They changed my booking to another hotel, then canceled my room. So i had no hotel to stay in.
2022년 12월에 2박 숙박함

2/10 - 너무 별로예요

justina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함
답변 제공: Maurizio 님, 2023년 1월 18일
We appreciate your feedback, Justina.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 - 좋아요

Tom

2/10 - 너무 별로예요

Darren

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expedia emailed whilst boarding the plane on the day I travel to advise the hotel was not available so despite them keep sending me emails to review the hotel we didn’t actually stay there Expedia believe they do not need to offer me any compensation for the stress caused and the fact that they said I would have no feast day yet had to pay fees at the Crowne Plaza which was a mediocre property and one that I wouldn’t of chose to stay at I would never recommend using expedia again to anybody. As a regular traveller they are the worst travel agent ever and you’re best going with a reputable agent that you can actually speak to Expedia’s packages have lots of hidden extras and from experience are not available
답변 제공: Maurizio 님, 2023년 1월 18일
Thank you for taking the time to submit this feedback, Darren.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you. We will share your concerns with our team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

8/10 - 좋아요

Itay

2022년 6월에 10박 숙박함
답변 제공: Maurizio 님, 2022년 12월 2일
We appreciate you sharing this positive rating, Itay!The comfort of our guests is important to us so we can't wait to see you back again at ROW NYC. We want to share an even more enjoyable experience with you next time.

2/10 - 너무 별로예요

Stephanie

2022년 11월에 5박 숙박함
답변 제공: Maurizio 님, 2022년 12월 1일
Thank you for sharing your feedback, Stephanie.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 - 너무 별로예요

Michael 님, Piarco

단체 여행
2022년 11월에 3박 숙박함
답변 제공: Maurizio 님, 2022년 11월 26일
We appreciate the feedback, Michael.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 - 훌륭해요

Jorge

2022년 10월에 4박 숙박함
답변 제공: Maurizio 님, 2022년 11월 25일
Thank you for the wonderful rating, Jorge!It's fantastic you enjoyed your time at ROW NYC so much! We look forward to hosting you again soon for another amazing experience!

2/10 - 너무 별로예요

Rocio Torres

연인과의 여행
별로예요: 직원 및 서비스
Nos desviaron por overbooking al Manhattan At Times Square, desde Expedia no nos avisaron, nos enteramos porque contactamos con el hotel para comprobar que todo estaba ok. En el Manhattan At Times Square nos han realizado 5 cobros indebidos por un monto total de 1.081,78 USD más los 350 USD del depósito, lo que hace un total de 1.431,78 USD que aún no he recibido en mi cuenta. Una de las recepcionistas nos confirmó que se trataba de un error y que en 5 días recibiríamos el reintegro del monto, han pasado 30 días y seguimos a la espera. Se han enviado numerosos emails y se han realizado varias llamadas al Manhattan At Times Square pero en ningún momento han respondido. Expedia tampoco ha realizado ninguna gestión del caso después de más de 2 semanas contactando vía email.
2022년 10월에 7박 숙박함

6/10 - 괜찮아요

Terrence

2022년 11월에 4박 숙박함

6/10 - 괜찮아요

Joshua

2022년 11월에 12박 숙박함

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel stay
The hotel location was great walked everywhere. The room had no wash cloth had to call fromt desk we got the cloths in no time. Ask for a wake up call and no one called.
2022년 11월에 2박 숙박함
답변 제공: Maurizio 님, 2022년 11월 21일
Thanks for the review, Dawn!We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.Thanks again.

6/10 - 괜찮아요

Bianca

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 5박 숙박함

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 3박 숙박함
답변 제공: Maurizio 님, 2022년 11월 16일
Thank you for the fantastic rating, Luis!It's outstanding you had such a wonderful experience at ROW NYC. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Nicole

2022년 11월에 5박 숙박함

8/10 - 좋아요

Cheryl

2022년 11월에 9박 숙박함
답변 제공: Maurizio 님, 2022년 11월 15일
Thank you for the 4-star rating, Cheryl!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at ROW NYC. Thank you again for sharing!

2/10 - 너무 별로예요

Brittany

별로예요: 직원 및 서비스
2022년 11월에 2박 숙박함
답변 제공: Maurizio 님, 2022년 11월 15일
We appreciate your feedback, Brittany.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 - 너무 별로예요

Nancy

2022년 11월에 4박 숙박함

8/10 - 좋아요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, good price. Room was small but plenty big enough for 2 people. Though it felt like there were always 50 people in the lobby and cops/medics on the street outside the hotel.
2022년 11월에 4박 숙박함
답변 제공: Maurizio 님, 2022년 11월 14일
Thank you for the fantastic rating, Joshua!We're delighted to hear you enjoyed your stay at ROW NYC! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future!Thank you again for taking the time to share your review.

6/10 - 괜찮아요

Jorelene

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Elevators smells bad, room was pretty small and wasn’t clean. The staff was kind and helpful.
2022년 11월에 4박 숙박함
답변 제공: Maurizio 님, 2022년 11월 13일
We appreciate the feedback, Jorelene.While we're happy you appreciated our kind staff, it's unfortunate your room was not refreshed properly. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Daniel rodriguez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super comodo y limpio
2021년 11월에 5박 숙박함
답변 제공: Maurizio 님, 2022년 11월 12일
¡Gracias por la maravillosa reseña, Daniel!¡Estamos encantados de que haya tenido una estadía tan fantástica en ROW NYC! Es excelente que haya renovado su habitación correctamente y que haya apreciado nuestras cómodas y limpias instalaciones. ¡Nos esforzamos por alcanzar la excelencia y sus elogios nos permiten saber que estamos haciendo nuestro trabajo!Esperamos verte pronto de nuevo para otra experiencia fantástica. ¡Gracias nuevamente por compartir sus comentarios!

2/10 - 너무 별로예요

HEAVEN

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed with this property multiple times now; the first time back in 2019 the hotel was fun, upbeat, and wonderful. This trip was an entirely different story. It’s dirty, the wallpaper is falling, the whole place smells of cigarette. I also came home from my trip to $450 of the xtra charges that no one is able to explain to me!! It is IMPOSSIBLE to connect with anyone. They always take your info, tell you someone will reach out in 24-48 hours, and nothing happens… I still have no idea what the charge is (as it’s not the resort fee since that’s an entirely different charge), and I can’t connect with anyone for information or to have it reversed. Incredibly unimpressed, do not recommend.

8/10 - 좋아요

Alaa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is excellant,staff are friendly and go above and beyond
답변 제공: Maurizio 님, 2022년 11월 9일
Thanks for the fantastic review, Alaa!It's excellent you had such an amazing stay at ROW NYC! We're delighted you enjoyed our prime location and that our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

6/10 - 괜찮아요

Robert

It is close to theaters. Good enough I would stay again but nothing fancy
답변 제공: Maurizio 님, 2022년 11월 9일
Thank you for the feedback, Robert.While it's great you enjoyed your time with us and appreciated our convenient location, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward.We look forward to hosting you again soon for a more positive experience.

4/10 - 별로예요

Patricia Mary

가족 여행
We had the hotel cancelled on us so was sent to Manhattan Times Square
답변 제공: Maurizio 님, 2022년 11월 21일
Hello Patricia,Thank you for contacting Row NYC Hotel. Please note, these cancelations were done due to over sales at the hotel.Please let us know if you need anything further.

10/10 - 훌륭해요

alfredo 님, san diego

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thry upgrader ny toom gr3wt view of the ciry
답변 제공: Maurizio 님, 2022년 11월 8일
Thank you for the fantastic review, Alfredo!It's outstanding you had such a wonderful experience at ROW NYC! We're delighted you enjoyed our excellent location with its stunning and breathtaking views. That's what we like to see! We can't wait to see you again soon so we can share those beautiful scenes with you once more!

6/10 - 괜찮아요

Paul

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No coffee making facilities. For the price I paid for our stay this was not good value.
답변 제공: Maurizio 님, 2022년 11월 7일
We appreciate your feedback, Paul.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns regarding the value of our accommodations and in-room amenities with the appropriate members of our management team.We'd love to see you again in the future to share a more positive experience with you.