Dear CHUNGSUN,Thank you for taking the time to share with us your experience at the Novotel Budapest Danube. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate that you have shared your concerns. We sincerely hope that you will give us the opportunity to better serve you in the near future.Best regards,Tamás PintérGeneral Manager

Dear HYEYOUNG,Thank you for taking the time to share with us your experience at the Novotel Budapest Danube. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate that you have shared your concerns. We sincerely hope that you will give us the opportunity to better serve you in the near future.Best regards,Tamás PintérGeneral Manager

Dear GIMOO,Thank you for taking the time to share with us your experience at the Novotel Budapest Danube. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate that you have shared your concerns. We sincerely hope that you will give us the opportunity to better serve you in the near future.Best regards,Róbert KovácsGeneral Manager