야외 수영장

노보텔 자카르타 가자 마다 여행 후기

4 out of 5
노보텔 자카르타 가자 마다
Jl Gajah Mada No 188, Jakarta, Jakarta

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 339개 이용 후기 중 102개" "
평점 8 - 좋아요. 339개 이용 후기 중 158개" "
평점 6 - 괜찮아요. 339개 이용 후기 중 48개" "
평점 4 - 별로예요. 339개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 339개 이용 후기 중 4개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Sungki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장으로 가기에 저렴하고 좋은 호텔
조용하고 친절한 직원들이 기억에 남습니다. 전반적으로 훌륭하다는 말을 남기고 싶습니다.
2019년 6월에 1박 숙박함
답변 제공: General Manager 님, 2019년 6월 28일
Dear Sungki, Warmest Greetings from Novotel Jakarta Gajah Mada. Thank you for sharing your recent experience and would like to extend our sincere gratitude with your memorable moment at Novotel Jakarta Gajah Mada. We are pleased that you were happy with our hospitality and services. It's been our priority to make all memorable and heartfelt services for our guests. Once again, thank you so much for your valuable feedback and we cannot wait to welcoming you again at Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

10/10 - 훌륭해요

jooeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: General Manager 님, 2019년 6월 28일
Dear Jooeun, Warmest Greetings from Novotel Jakarta Gajah Mada We feel gratitude indeed with your pleasant stay in Novotel Jakarta Gajah Mada. Once again, thank you for your valuable feedback. We look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

8/10 - 좋아요

Do Seong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
괜찮은 호텔이었음
위치나 주변환경은 나쁘지 않았지만 청결도가 좀 떨어지고 미니바가 없어 조금 불편했다. 직원들은 친절했고 조식도 괜찮았음
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

Tae Hoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 조용함..비교적 공항도 가깝고..
2018년 3월에 1박 숙박함

8/10 - 좋아요

JI HWAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
.
.
2018년 2월에 3박 숙박함

8/10 - 좋아요

sungki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
마음이 편안해 지는 훌륭한 호텔입니다.
친절하고 깔끔합니다. 시설이 아주 좋은 것은 아니지만, 필요한 것은 다 있고 가격대비 훌륭한 호텔이라고 말 할 수 있습니다. 그리고 인도네시아 치고는 와이파이가 아주 좋은 편입니다.
2017년 6월에 1박 숙박함

8/10 - 좋아요

sungki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
업무용 호텔로 손색이 없습니다.
가격대비 훌륭한 호텔입니다. 써비스 청결도가 좋고 위치도 좋습니다.
2017년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

SEONHEE

좋아요: 청결 상태, 객실의 편안함
답변 제공: General Manager 님, 2016년 8월 12일
Dear Seonhee, Thank you for your review on Novotel Jakarta Gajah Mada Your review will be used as a gauge to improve the quality of our products and services. Thank you for your review and we look forward to better serve you in your future visits to Novotel Jakarta Gajah Mada Sincerely Yours, Christiaan JONES General Manager

10/10 - 훌륭해요

WONKOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

SEUNGJUN 님, SEOUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice view
This hotel has nice view.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
객실 및 호텔이 전반적으로 청결함
접근성이 좋음

6/10 - 괜찮아요

EUNG KYU 님, seoul korea

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Impressed
It was impressed to stay. But, house keeping dept action is very slow for service. Food was also just soso.
답변 제공: Chris 님, 2016년 4월 1일
Dear Eung Kyu, Greetings from Novotel Jakarta Gajah Mada We sincerely appreciate you taking the effort and time to share your experience on your recent stay with us. We are pleased to learn that you were impressed with your stay. Your feedback regarding the housekeeping and the food have been shared with the department concerned. Please rest assured that we are taking follow up actions to improve the quality of our products and services. Once again, thank you for your feedback, we look forward to be of great service to you in your future trips to Jakarta. Sincerely Yours, Christiaan JONES General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
so kindness employee
i stayed 3 nights and front bell, security guys were treat us so kindly if i go to jakarta again of course i wll stay there.

10/10 - 훌륭해요

GWI SEONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔한 객실 상태
주변환경이 조금 지저분하지만, 친절한 서비스와 깔끔한 객실상태는 굿

8/10 - 좋아요

도나 님, 서울

좋아요: 직원 및 서비스
가격대비 서비스가 괜찮다. 객실도 깔끔하고 사람들이 친절하다. 다만 아침 뷔폐식당이 정리가 빨리 않된다. 주변이 걸아나와 볼 거리도 없다. 결론은 가격대비 괜찮다

10/10 - 훌륭해요

Joy 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗 친절
깨끗하고 좋았습니다. 뷔페 가격도 만몇천원 정도라 점심 저녁을 먹기도 좋습니다. 다만 뷔페 접시가 청결치 못합니다. 미끌거립니다. 그리고 룸서비스로 음료를 주문했는데 너무 오래 걸리더군요. 그것 빼면 가격 대비 아주 좋은것 같습니다.

6/10 - 괜찮아요

김현철 님, 서울

좋아요: 청결 상태
주차장불편
가격대비 괞챦은 편이나 주차장 출입구가 불편하고 조식이 포함되지 않았다. 객실은 그냥 보통

10/10 - 훌륭해요

최정 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리한 위치, 아늑한 침대
JIExpo와 가까운 거리, 주위에 식당들과 쇼핑몰이 많아 편리

8/10 - 좋아요

Shinji

2024년 2월에 5박 숙박함

8/10 - 좋아요

faisal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always remember what you pay and what you getting is important . but good hotel for all .
2024년 1월에 2박 숙박함
답변 제공: Chris 님, 2024년 1월 14일
Dear Mr. Faisal,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality.And I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager

2/10 - 너무 별로예요

bilal

2023년 12월에 2박 숙박함
답변 제공: Christiaan 님, 2024년 2월 22일
Dear Mr. Bilal,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your stay experience had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager

8/10 - 좋아요

Dingeman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Chr 님, 2024년 2월 22일
Dear Mr. Van Bloois,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
良いホテル
Wi-Fiのスピードが遅い bathrobeが無い コンセントの数が少ない ロビーの人数が多く、チェックアウトに時間を要する レストランは良い 従業員の態度はフレンドリー
2023년 12월에 4박 숙박함
답변 제공: Chris 님, 2023년 12월 28일
Dear Valued Guest,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience related with our Wi-fi connection had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager

8/10 - 좋아요

Naoki

2023년 12월에 3박 숙박함
답변 제공: Chris 님, 2023년 12월 15일
Dear Mr. Naoki,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager

10/10 - 훌륭해요

DEREK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the relative peace and quiet for such a busy area. I appreciated the look of the room. The gentleman that checked us in was very professional and friendly, a true asset to your hotel.
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 12월 28일
Dear Mr. Derek,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our room and staff hospitality, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONESGeneral Manager

2/10 - 너무 별로예요

atsushi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

8/10 - 좋아요

JUNYA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 6박 숙박함
답변 제공: Christiaan F Jones 님, 2023년 9월 29일
Dear Mr/ Mrs. Junya,Warmest Greeting from Novotel Jakarta Gajah Mada !Again, we would like to extend our sincerely thank you for choosing us and taking the time to write a fantastic review following your recent stay with us.At Novotel Jakarta Gajah Mada, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit.We look forward to welcoming you back for another memorable experience soon.Best Regards,Christiaan F JonesGeneral Manager

8/10 - 좋아요

william

2023년 8월에 3박 숙박함
답변 제공: Christiaan F Jones 님, 2023년 9월 29일
Dear Mr. William,Warmest Greeting from Novotel Jakarta Gajah Mada !Again, we would like to extend our sincerely thank you for choosing us and taking the time to write a fantastic review following your recent stay with us.At Novotel Jakarta Gajah Mada, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit.We look forward to welcoming you back for another memorable experience soon.Best Regards,Christiaan F JonesGeneral Manager

10/10 - 훌륭해요

Mareks

2023년 8월에 1박 숙박함
답변 제공: Christiaan F Jones - General Manager 님, 2023년 9월 11일
Dear Mr./Ms. Mareks,Warmest Greeting from Novotel Jakarta Gajah Mada !Again, we would like to extend our sincerely thank you for choosing us and taking the time to give a fantastic score following your recent stay with us.At Novotel Jakarta Gajah Mada, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit.We look forward to welcoming you back for another memorable experience soon.Best Regards,Christiaan F JonesGeneral Manager -

6/10 - 괜찮아요

Bernd

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Unterdurchschnittliches Novotel.
Das Hotel hat seine besten Tage hinter sich. Der Service ist mittelmäßig nicht wie man es von Novotel gewohnt ist. Das Frühstück ist unter Durchschnittlich. Ebenso der Service.
2023년 8월에 2박 숙박함
답변 제공: Christiaan F Jones - General Manager 님, 2023년 9월 11일
Dear Mr/Ms. Bernd,Greeting from Novotel Jakarta Gajah Mada !Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience related with our services and breakfast had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely,Christiaan F JonesGeneral Manager

10/10 - 훌륭해요

MASAO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Christiaan F Jones - General Manager 님, 2023년 6월 27일
Dear MASAO,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Taketomo

2023년 5월에 4박 숙박함
답변 제공: Christiaan F Jones - General Manager 님, 2023년 6월 27일
Dear Taketomo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 - 별로예요

Tomoyoshi

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Seen Yee

출장 여행
Overall was okay, there are room to improve especially the basic toiletries, there were no hand towel, shower cap, sanitary waste bag.
2023년 3월에 2박 숙박함
답변 제공: Novotel Jakarta Gajah Mada 님, 2023년 4월 22일
Dear Seen Yee, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am very sorry that you had unnecessary frustration regarding missing toiletries in the room; please allow me to express my sincerest apologies. At Novotel Jakarta Gajah Mada, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to be better to serve you in the near future. Sincerely, Christiaan JONES General Manager

8/10 - 좋아요

Bonnie

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
the rooms were large and comfortable but felt it wasn't clean enough. The sofa was very dusty and didn't feel comfortable sitting in it. We weren't in the room much but to sleep so it was fine.
2023년 2월에 2박 숙박함
답변 제공: Christiaan JONES 님, 2023년 3월 24일
Dear Bonnie,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Gajah Mada, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Christiaan JONESGeneral Manager

4/10 - 별로예요

Georgios

2023년 1월에 3박 숙박함
답변 제공: Christiaan JONES 님, 2023년 2월 5일
Dear Georgios,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christiaan JONES General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not too bad, but could be better.
I had good stay there. However, my review there: For the price I got, it s better to stay in another newer renovated hotel. Because the hotel is not fabulous, but the staffs are nice and friendly. Swimming pool is small. The bed was firm, good. Hotel strictly did not give late check out, need to pay if you need one :-(
2023년 1월에 1박 숙박함
답변 제공: Christiaan Jones - General Manager 님, 2023년 1월 22일
Dear Anonymous,We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Christiaan JONESGeneral Manager

6/10 - 괜찮아요

Tjhan

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sub-standard Accor Hotel.
The hotel did not reflect a 4-star hotel but a mere 2-star hotel. The aircon was broken though the engineer managed to fix it, it was not really cool. The hotel condition was gloomy. Amenities in the room was sub standard. Shampoo and bath gel bottles were empty. Sometimes the housekeeper didn't provide bottled water. I've stayed in many Accor hotels around the world, probably this is the worst.
2022년 12월에 6박 숙박함
답변 제공: Christiaan JONES - General Manager 님, 2023년 1월 15일
Dear Tjhan,Warmest Greetings from Novotel Jakarta Gajah Mada,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Christiaan JONESGeneral Manager

8/10 - 좋아요

TSUIYEN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very friendly & helpful staff, poor breakfast
Positive: Very friendly & helpful staff, bed is comfortable and great for sleep Negative: Water is not hot enough for shower; very limited choices for breakfast, it starts by 07:00 but I went there nearly 08:00, a lot of plates were either empty or in a mass. Too many local people there and it was noisy as well
2022년 11월에 2박 숙박함
답변 제공: Christiaan JONES - General Manager 님, 2023년 1월 15일
Dear TSUIYEN,Warmest Greetings from Novotel Jakarta Gajah Mada,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Christiaan JONESGeneral Manager

6/10 - 괜찮아요

Wai King

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pay what you get
You pay what you get! Hotel is very tired but staff are very friendly
2022년 9월에 8박 숙박함
답변 제공: General Manager 님, 2022년 10월 5일
Dear Wai King,Warmest Greetings from Novotel Jakarta Gajah Mada,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Christiaan JONESGeneral Manager

10/10 - 훌륭해요

Akito

2022년 9월에 2박 숙박함
답변 제공: General Manager 님, 2022년 10월 5일
Dear Akito,We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christiaan JONESGeneral Manager

10/10 - 훌륭해요

NAOTO

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Kim Hwee

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Living environment is clean and quiet
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

yuliana

가족 여행
별로예요: 청결 상태
Saya membawa rombongan keluarga dan memesan 4 kamar selama 6 hr di novotel gajah mada. Kamar luas, kasur kingsize, cocok utk keluarga yg punya anak kecil. Staff ramah dan helpfull tetapi kebersihan kamar tidak memuaskan. Lantai karpet tidak di vakum atau klpun di vakum terkesan asal2an.. sisa remahan roti dilantai tetap ada. Air minum cmn diberi 1 botol, kami mesti minta tambahan air lagi. Semua kamar cmn diberi 1 handuk, kami minta tambahan handuk. Hr kedua semua kamar tidak dibersihkan dgn alasan tidak diminta utk bersihkan.. padahal sdh sy pesan ke cleaning service kl semua kamar hrs dibersihkan tiap hr.. tag utk minta dibersihkan tidak ada di pintu kamar. Saat sprti ini harusnya prokes tetap dijalankan.. apalagi soal pembersihan dan sterilisasi kamar.. mohon diperhatikan.
2022년 5월에 2박 숙박함
답변 제공: Christiaan JONES - General Manager 님, 2022년 6월 1일
yuliana yang terhormat, Salam Hangat dari Novotel Jakarta Gajah Mada, Terima kasih telah meluangkan waktu untuk memberi tahu kami tentang pengalaman Anda di Novotel Jakarta Gajah Mada. Saya menyesal bahwa pengalaman Anda tidak memenuhi harapan Anda; perkenankan saya untuk menyampaikan permintaan maaf saya yang tulus. Di Novotel, kami berusaha untuk memberikan pengalaman menginap yang terbaik untuk semua tamu kami, oleh karena itu umpan balik Anda sangat penting bagi kami. Yakinlah bahwa kami mengambil tindakan yang tepat untuk mengatasi masalah dan mencegah pengalaman yang sama di masa mendatang. Sekali lagi, terima kasih banyak atas umpan balik Anda yang berharga dan kami berharap Anda akan memberi kami kesempatan untuk melayani Anda dengan lebih baik dalam waktu dekat. Dengan hormat, Christiaan JONES General Manager

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sauna, steam room, swimming pool are out of service. Room aircon are terribly weak, unable to cool down the room. breakfast is sub standard. calling for maintenance/engineering for assistance into the room takes forever (more than 30 minutes). housekeeping made shoddy work in cleaning room
2020년 3월에 3박 숙박함
답변 제공: General Manager 님, 2020년 3월 30일
Dear Anonymous, Warmest Greetings From Novotel Jakarta Gajah Mada, Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Once again, thank you so much for your valuable feedback. Yours sincerely, Christiaan JONES General Manager

10/10 - 훌륭해요

abdul razak

2020년 3월에 2박 숙박함

8/10 - 좋아요

MAMORU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 27일
Dear Mamoru, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to choosing our hotel in recent stay and for taking time to give very gratifying review about our hotel. We are pleased to read that you gave us a good recommendation regarding our hotel facility. We will keep our good work to make another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

10/10 - 훌륭해요

KATSUMI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
とても便利なホテルでした。
ホテル内に日本や中華の飲食店も有りとても良い立地です。
2020년 1월에 4박 숙박함
답변 제공: General Manager 님, 2020년 2월 27일
Dear Katsumi, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to choosing our hotel in recent stay and for taking time to give very gratifying review about our hotel. We are beyond grateful if you had pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We are pleased to read that you were enjoying our strategic location and gave us a good recommendation regarding our hotel facility. We will keep our good work to make another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager