4 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

엘 베소 앳 오션 코랄 & 투르케사 어른 전용 - 올 인클루시브 여행 후기

4.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1484개 이용 후기 중 640개" "
평점 8 - 좋아요. 1484개 이용 후기 중 396개" "
평점 6 - 괜찮아요. 1484개 이용 후기 중 227개" "
평점 4 - 별로예요. 1484개 이용 후기 중 144개" "
평점 2 - 너무 별로예요. 1484개 이용 후기 중 77개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Olga

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is about 20 minutes from Cancun airport, beach front. Great value for the price, food is decent with variety even for vegetarians. Check in is a bit slow but totally okay given it is not the fast way of doing things we experience in the USA. The service was good, the hotel is clean. Highly recommend if you want a relaxing few days at a resort, if you seek luxury you may have to pay more at another hotel.
2024년 4월에 3박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 17일
Dear Olga:We sincerely appreciate your comments. We are pleased to know that, despite the challenges I mention, you were able to enjoy his stay. We will take your comments into account to further improve our services and ensure that each guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with relevant departments. We are committed to providing the best service possible. Do not hesitate to contact us for any questions or requests.We hope to have the opportunity to welcome you again at Ocean Coral & Turquesa!Kind regards

10/10 - 훌륭해요

YRIS

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo estaba muy lindo los empleados super amables y atento la comida muy rica en pocas palabras super satifecha
2024년 4월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 17일
Estimada Srita. Yris:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 - 훌륭해요

Darlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was great. Property was as expected. Beach is protected land so water not as blue as i would have liked but we did a catamaran to the island and it made up for it. Overall great stay for a quick getaway. Properties pools were nice.
2024년 4월에 3박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 16일
Dear Darlene:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 - 훌륭해요

Leora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is beautiful and very well maintained. The moment we walked in we were greeted and our drink order taken and pina colada's brought to us while we waited to check in (which too k a very long time). We had a lovely room with ocean views and every morning we watched the sunrise from our balcony and listened to the birds singing. You could hear the ocean waves, if up early. The AC in our room seemed to have difficulty keeping up at times but it was sufficient. Our room was cleaned daily and the mini-fridge restocked with beverages. The pools were crystal clear and enjoyable. We met lots of new people at this pool. Our favorite one was the swim up bar, which has the best bartenders. Honestly, all service, by every individual we encountered was phenomenal! We enjoyed the many food options and the varying choices. The daily buffet reminded us of the Vegas buffets. Food for days! We weren’t there long enough to even try all the restaurants. We went to Sinsai (hibachi), where we celebrated my boyfriend’s birthday dinner. The other we tried was Marina, (Brazilian steakhouse) both were delicious and again, service at the buffets and restaurants were top-notch!! The only disappointment was finding out the game room, was for kids only. We adults enjoy playing pool and foosball! Overall, an excellent all-inclusive resort experience and we look forward to returning!
2024년 4월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 14일
Dear Leora:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

6/10 - 괜찮아요

Jaclyn 님, Levittown

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t like being confronted with sales pitches to purchase things. Not what I want on my vacation. Wish more food options were available more hours
2024년 2월에 3박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 13일
Dear Jaclyn:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly. The pools were clean. The food at the buffet was adequate. The food at the a la carte restaurants was amazing. I really liked the fact that there was a coffee shop on site.
2024년 4월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 13일
Dear Frank:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 - 훌륭해요

Graham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was excellent a little dated but didn't matter. The Expedia web site says there are 4 pools which there are but one pool is for Privilege class people and a kids pool, the swim up bar you couldn't get near and loud music. Otherwise enjoyable stay
2024년 4월에 9박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 13일
Dear Graham:Thank you for taking your vacation at Ocean Coral & Turquesa.We appreciate very much your point of view regarding the services that did not meet your expectations, which were not a reason to minimize the happiness in your vacation. We appreciate your excellent comments regarding the positive and let us know that we have done our best to end your stay in a satisfactory manner. We are pleased to inform you that in our hotel we have 4 swimming pools for your enjoyment during your stay:- A pool in the Daisy area, which has water games and fun for the whole family.- A chillout pool with an in-pool bar, ideal for having fun.- A pool located near the Villa Marina restaurant, perfect to enjoy with the family.- A pool in the adult area, which can be accessed by obtaining the El Beso bracelet (at a cost of 20 USD per person per night).We will forward your comments to the departments involved in making you and your family a great vacation. We will continue to work to further improve the quality of our services.We look forward to your return and let you again be pampered by Ocean Coral & Turquesa.Best regards

4/10 - 별로예요

Morgan

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 13일
Dear Morgan:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards

10/10 - 훌륭해요

Brandi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay here. The property is beautiful! The layout is nice it flows easily so you don’t miss anything. Several options for dining food was good. Drinks were good. Anything I needed they took care of it. Alberto was my guy and he helped with everything. I’ll be back! Thank you!
2024년 4월에 5박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 10일
Dear Brandi:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 - 좋아요

Leka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 10일
Dear Leka:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

6/10 - 괜찮아요

Wendy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is very nice. Entertainment was good. Food was average. Staff was very nice and responsive. Only thing we has to call twice for them to restock our minibar. Other than that. This place was nice.
2024년 4월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 10일
Dear Wendy:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 - 좋아요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We thoroughly enjoyed our stay at Ocean Coral and Turquesa. We had an ocean view room, which was lovely. The pools at the resort were great, lots of variety to have either a more relaxing experience or let loose. The beach is also lovely and we swam in the ocean everyday. The dining options were endless, the buffet had so much variety and it was so nice to have the cafe on site, as well as the lobby bar during the day and in the evening. The staff were very accommodating and friendly! Every exchange with any of the resort employees was awesome. The resort is older and is showing its age in small ways, but overall everything was clean, we felt safe, and would recommend it!
2024년 3월에 7박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 13일
Dear Amber:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 - 좋아요

Sharon

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 8일
Dear Sharon:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I think this is the nicest all inclusive I have stayed in. My big complaint was I got stuck doing a 3 hour basically time sales pitch. I told them no at least 10 times. Its interesting how nice everyone was until I told them no. It seemed as if I had the plague afterwards. I am not sure I would go back based on that experience. It was very upsetting.
2024년 3월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 8일
Dear Mrs. Linda:Dear [Guest Name]:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 - 좋아요

Roy

좋아요: 청결 상태
2024년 3월에 7박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 10일
Dear Roy:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

6/10 - 괜찮아요

Sophie 님, Saint-Jérôme

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
En fait le personnel est super et c'est très propre. Les chambres sont belles et plusieurs sections de piscines selon style désiré. Points negatifs la nourriture. Tres ordinaire. Restaurant italien vraiment pas bon. Et les autres c'est le minimum de ce qui est acceptable. Aucun fruits de mer a moins de payer de grosses sommes. Tout est fait pour payer des extras. Et les horaires de resto ne sont pas très adaptés aux jeunes enfants meme le buffet ouvre a 12h30 pour le diner et 18h30 pour le souper.
2024년 3월에 7박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 8일
Bonjour Madame Sophie:Nous tenons à vous exprimer notre gratitude d'avoir choisi notre hôtel pour vos récentes vacances. Nous regrettons sincèrement que votre expérience n'ait pas été à la hauteur de vos attentes. Vos commentaires sont très précieux car ils nous aident à identifier les domaines à améliorer afin de garantir une expérience exceptionnelle pour tous nos clients.Nous avons pris note de vos commentaires et les avons partagés avec les départements concernés. Nous nous engageons à travailler sur les aspects signalés afin de nous assurer que les futures visites répondent à vos attentes ainsi qu'à celles de tous nos clients.Nous vous remercions sincèrement d'avoir partagé vos commentaires sur cette plateforme, car votre opinion est inestimable pour nous. Nous espérons que vous envisagerez de nous donner une nouvelle chance de vous accueillir dans notre hôtel et de vous montrer que votre perception peut changer. Notre objectif est de vous offrir une expérience exceptionnelle lors de votre prochaine visite.Nous espérons avoir l'opportunité de vous accueillir à nouveau chez vous.Cordialement

10/10 - 훌륭해요

Cesar Augusto Gambino

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I
2024년 3월에 3박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 8일
Estimado Cesar Augusto Gambino:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales

6/10 - 괜찮아요

Melissa Grasparil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 3월에 5박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 6일
Dear Melissa Grasparil:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Weather was great pool was great drinks great food great.
2024년 3월에 6박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 4일
Dear John:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 - 훌륭해요

Ausra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my 8 year old daughter loved this resort! Gorgeous beach, nice pools, good food and entertainment. It’s spacious, but not too big to walk around with a child, very convenient. Staff very friendly, crowd very nice from all over the world. We loved it here very much. Excellente 😀
2024년 3월에 7박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 4일
Dear Ausra:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 - 좋아요

Allyson

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
A friend and I stayed at this property over spring break. We had a great time at the main pool during the day, the staff was friendly, and the grounds were clean. The only complaint we had was the food was not the best. Overall we had a nice time and would return again.
2024년 3월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 3일
Dear Allyson:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 - 좋아요

Loni 님, Saint Ignace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 4일
Dear Loni:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 - 좋아요

Misty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 4일
Dear Misty:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 - 훌륭해요

Nga

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We could see that all the staff WORKED VERY,HARD.Also those who worked HARD ,behind the scenes.EG.Security,Laundry ,In the kitchen.A JOB WELL DONE.😀
2024년 3월에 7박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 3일
Dear Guest:Thank you for taking your vacation at Ocean Coral & Turquesa.We sincerely appreciate your excellent comments and are pleased to know that our staff played a key role in making your stay successful. Your praise is a testament to our commitment to service excellence.Your feedback will be passed on to the relevant departments, so our team can receive the recognition they deserve and continue providing exceptional experiences to our guests.We eagerly await your return and the opportunity to pamper you again at Ocean Coral & Turquesa.Best regards

2/10 - 너무 별로예요

Dona

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Building had 3 elevators. 3 days none worked 2 days it was intermittent working. We were on 3rd floor and handicapped. Asking to be moved to 1st floor could not happen until night before we were leaving. No fun spending vacation in room because you cannot walk 3 flights of stairs. On the flip side food was better than any other all inclusive we stayed at over years. Also very costly to get taxi to remote area plus cost $100 one way
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 3일
Dear Dona:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 - 훌륭해요

Karina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One aspect that needs improvement is the buffet option. There was always a line waiting outside of 15-25 people. You had to wait for the staff member to write down your room number and if you had any food allergies and then take you to an available table. The staff member would then go back to the entrance and repeat the process with the next person. This makes the whole process cumbersome and slow. They should either have 2 people doing this or not doing it at all. The buffet area was rather small for the amount of people staying in the hotel. It should be bigger. The staff were always amazing, nice, respectful, and with a great attitude.
2024년 3월에 5박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 3일
Dear Karina:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 - 좋아요

Kimberly Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were wonderful, the property was clean and safe. Beach and pools were great. Buffet food mediocre. Coffee shop delicious and quick. Hotel offered kayaks and a bike tour- both were unavailable at the times we were at the resort which was a bummer. I would go back!
2024년 3월에 5박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 3일
Dear Kimberly Ann:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

6/10 - 괜찮아요

Rosa Maria

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The food on the restaurants were terrible!
2024년 3월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 3일
Dear Rosa Maria:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 - 훌륭해요

Albertina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice resort
2024년 3월에 8박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 1일
Dear Albertina:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 - 좋아요

Gagik

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Is fine
2024년 3월에 5박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 1일
Dear Gagik:Thank you for taking your vacation at Ocean Coral & Turquesa.We sincerely appreciate your excellent comments and are pleased to know that our staff played a key role in making your stay successful. Your praise is a testament to our commitment to service excellence.Your feedback will be passed on to the relevant departments, so our team can receive the recognition they deserve and continue providing exceptional experiences to our guests.We eagerly await your return and the opportunity to pamper you again at Ocean Coral & Turquesa.Best regards

10/10 - 훌륭해요

Neena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We took a girls trip here. Two moms and two girls, 13 and 9. We had the most relaxing week. The facilities were well maintained, the food options were good. Was the food the best we’ve had, no, but it was good considering the price point and value of the resort. Our girls participated in all of their pool activities at the non party pool. Fernando from the entertainment crew was the best person we met all week. He took the time to learn their names and didn’t forget about them all week inviting them to join in on the games. He was the best!!! The bartender Alejandro at the Marina pool bar was also amazing and so friendly. For sure made the best drinks and always had a positive attitude. I would say all of the servers were happy too. That all added to a great trip!
2024년 3월에 6박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 1일
Dear Neena:Thank you for choosing Ocean Coral & TurquesaWe greatly value your excellent comments and praise for our team. Knowing that they have contributed significantly to making your stay an incredible experience fills us with satisfaction.Your kind words will be passed on to the appropriate departments to recognize and reward the hard work and dedication of our staff in creating a memorable vacation for you and your family.We sincerely hope that you will consider returning soon to Ocean Coral & Turquesa, where we will be happy to welcome you again and provide you with more unforgettable moments. If you need any assistance or have any special requests in the future, please do not hesitate to contact us.Best regards

10/10 - 훌륭해요

Rajeendra 님, Edmonton

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’re really enjoying our vacation.. Al the staff members are very friendly & helpful.. good food..drinks ..everything are superb
2024년 3월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 30일
Dear Rajeendra:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 - 훌륭해요

Maura

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an absolutely wonderful Spring break trip here, could not recommend highly enough! Everyone is so friendly and helpful, pool area is lovely and the proximity to the beach is great. Our favorite dining experience was definitely Sensai, though found all of the places we ate to be good. My only complaint is that we didn't stay long enough to eat at every restaurant! We are already planning to come back :)
2024년 3월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 4일
Dear Maura:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 - 좋아요

Kamara

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 2월에 6박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 29일
Dear Kamara:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 - 훌륭해요

Mao

2024년 3월에 1박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 17일
Dear Mao:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 - 훌륭해요

Cesar Augusto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was fantastic
2024년 3월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 28일
Dear Cesar Augusto:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 - 훌륭해요

Ramon A

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding service, property and hosts (employees). Always going the extra mile to make your stay great. Do not miss Sansai and Villa night dinner restaurants (reserve ahead), snorkeling, the beach or swimming pools and other activities.
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 27일
Dear Ramon:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 - 훌륭해요

Dallas T

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very clean and well maintained. To be fair our room was very clean, but dated. The AC was adequate. It's very humid in mexico so do your part in keeping your room door, and patio door closed. If not you will have issues regulating your room temperature. The property is beautiful, and very clean as well. The resteraunts are good, some are better than others. Casa Del Mar is the Buffett, it's great for breakfast, lunch, and dinner. Definitely make reservations at Sensai for dinner durring your stay. This is by far the best meal we had durring our visit. Reservations are required for Ritratto D' Italia, it was ok not the best Italion place I have had. The portions are very small. Route 66 was a walk in dining option. It was not great in my opinion. You can get a better burger at, Villa Marina. The Villa Marina is located by the pool. The food is fantastic! Make a reservation for dinner as well you will not ne disappointed. It's a Brazilian style meal, as they bring several meat skewers right to your table. Mike's coffee shop, and the ice cream parlor are great as well. Be sure to get your pool towel cards at the front desk, you will need them to get your towels before going to the pool. Be sure to return your towel to get your card back. You can put your towels down early to reserve your pool seating. On a side note tipping is optional, but it will go a long way when it comes to service. So take care of the staff! Room, food, beverage, photo, bags.
2024년 3월에 5박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 27일
Dear Dallas T:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 - 훌륭해요

Rafael Rosas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Es un excelente hotel y su personal muy agradable y servicial y excelente actitud
2024년 3월에 3박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 26일
Estimado Rafael Rosas:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

8/10 - 좋아요

veronica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
MUY BUEN SERVICIO Y COMIDA BUENA
2024년 3월에 1박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 26일
Estimada Verónica:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

6/10 - 괜찮아요

Julie M 님, Harrisville

단체 여행
좋아요: 청결 상태
They did a good j I b clearing the seaweed on the beach Breakfast and lunch options were limited to the buffet. They make you feel like a 2nd class citizen if you are not VIP. There are a lot of exclusions.
2024년 3월에 6박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 26일
Dear Mrs. Julie M:Thank you for taking your vacation at Ocean Coral & Turquesa.We appreciate very much your point of view regarding the services that did not meet your expectations. We appreciate your excellent comments regarding the positive and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your comments to the departments involved in making you and your family a great vacation. We will continue to work to further improve the quality of our services.We look forward to your return and let you again be pampered by Ocean Coral & Turquesa.Best regards

8/10 - 좋아요

Anna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
chill-out style like music, healthy food choices, relaxing atmosphere, friendly staff
2024년 3월에 9박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 26일
Dear Anna:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

6/10 - 괜찮아요

Dr. Humaira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food options were not that great. I would rate it 6/10. The resort however was absolutely beautiful with a lot of picturesque spots. The room was spacious too!
2024년 2월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 26일
Dear Mr. Humaira:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 - 훌륭해요

John

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ocean Coral was a delightful experience. From check in to check out was a very enjoyable experience.
2024년 3월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 26일
Dear John:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 - 좋아요

MIRANDA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food was good, lots of different options. Hotel couldn’t accommodate our room request as we wanted adjoining rooms and had requested such prior to our arrival which was frustrating but overall we had a lovely time.
2024년 3월에 6박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 26일
Dear Mrs. Miranda:Thank you for choosing Ocean Coral & Turquesa for your stay.We appreciate your feedback and want to be sure to address any concerns you may have. After checking our records, we have confirmed that your close room request was on record. Regarding the room change, we understand that it was scheduled for the following day due to your preference to not be on the second floor. On the day of your arrival, you were offered a room on the third floor, however, we understand that you wished the rooms to be next to each other.We hope this clarification helps you understand the whole situation. We value your choice of our hotel and sincerely hope to have the opportunity to welcome you soon and provide you with a satisfactory experience.If you have any further questions or need more information, please do not hesitate to let us know. We are here to help you in any way we can.Best regards

10/10 - 훌륭해요

Alexa

2024년 3월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 14일
Dear Alexa:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 - 좋아요

Inna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the friendly staff. Victor, who cleaned our room, was great. Coffe shop.
2024년 3월에 7박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 26일
Dear Inna:Thank you for taking your vacation at Ocean Coral & Turquesa.We sincerely appreciate your excellent comments and are pleased to know that our staff played a key role in making your stay successful. Your praise is a testament to our commitment to service excellence.Your feedback will be passed on to the relevant departments, so our team can receive the recognition they deserve and continue providing exceptional experiences to our guests.We eagerly await your return and the opportunity to pamper you again at Ocean Coral & Turquesa.Best regards

10/10 - 훌륭해요

Simran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 26일
Dear Simran:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 - 훌륭해요

jennifer bridge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly
2024년 3월에 4박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 3월 24일
Dear Jennifer Bridge:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 - 좋아요

Philicia Simone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Ocean Coral & Turquesa 님, 2024년 4월 13일
Dear Philicia Simone:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards