We apologize for the impact the system outage had on your experience and for any inconvenience it caused during your birthday weekend. We appreciate you choosing us. Please contact the hotel directly so we may properly address this for you. Thank you.

We appreciate the high rating! We are happy to see you had a great experience and we hope to see you back again!

Hello Randall,Seeing your review made our day at Omni Dallas! Thank you so much.

Hi Sandra,Thank you for the 5-star review! We’re here to serve you anytime.

Hi Natashia,We’re thrilled you had such a great time at Omni Dallas. We hope to have you back soon!

Hi Bernard,We can’t wait to share your 5-star review with our team. They’ll be thrilled!

Dear Paxton,We greatly want to apologize for your experience during your stay and the lengthy wait time you had to endure with our onsite amenities. Your feedback allows us to improve for our future guest and other stays. At your earliest convenience, please feel free to reach out directly. We would love to further assist you with this stay. Kind Regards,

Hi Tiffany,We’re grateful that you took the time to leave us a review. Thanks a lot!

Dear Bianca,Thank you for the review! Your feedback is much appreciated and helps our team improve. We would love to learn more about your experience, please contact us directly.

Hi Ronald,Amazing feedback. Thank you so much for giving us 5 stars!

Hi Jessica,Thank you so much for giving us 5 stars. You made our day!

Hello Joseph,I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! We appreciate you making us aware of the tv not working, we will make sure our engineering team is up-to-date. Kind Regards,

Thank you for staying with us! We love to see that you had a great time and we look forward to welcoming you back.

We apologize for the issues you experienced with housekeeping and your key not properly working. We have addressed your feedback with the team. Thank you for staying with us and if there is anything additional we can do to resolve this situation, please do not hesitate to contact the hotel directly.

Thank you for staying with us. We are pleased to see you enjoyed your visit. If you would like to discuss your spa experience, please do not hesitate to contact the hotel directly.

We apologize for your experience. Please contact the hotel directly if there is anything further we can do to address your experience.

Good day, I truly apologize for the issues you experienced during your stay. Omni as a company experienced an international outage, which meant we were not able to receive reservations from 3rd parties like Expedia. I want to assure you no one lied to you about not being able to find your reservation - we legitimately could not see any 3rd party reservations until we spoke to our 3rd party customer service team. We then worked to rebuild the reservation's separately in our own system, which was down.Our team spent the entire day checking people in on paper due to this issue, which we have only very recently recovered from. Every person who checked in on Friday, 3/29/2024, experienced the same issue. While this is something that was out of our control, we would like to try and make this right. I am applying a credit to your account for 70% off the first night of your stay. You should see this credit within the next 3-5 business days. We appreciate your business and hope you'll visit us at the Dallas Omni again.

Thank you for staying with us. We apologize for the disruption and inconvenience regarding the credit card system. We do hope we will get to welcome you back in the future.

Thank you for the review! We are delighted to see you had an enjoyable experience. Come back and see us soon!

We apologize for the delay at check in as well as the inconvenience of the payment options during your visit. Please contact the hotel directly if you would like to discuss your experience. Thank you again for staying with us and we hope to welcome you back in the future.

Thank you for the great review! We love to hear that you had a great time and we look forward to seeing you when you return!

We are sorry to hear that your experience was less than exceptional. Please contact the hotel directly if there is anything additional we can address for you regarding your visit and service received.

We apologize for the disruption and inconvenience of the computer system outage. We are disappointed to hear that the other aspects of your visit were also less than exceptional. If these issues are still unresolved, please contact the hotel directly and request to speak to the manager on duty.

We are so sorry to hear about this experience. We have addressed this with our Housekeeping team and they will be in contact with you.

We are happy to hear that you had a super stay! We look forward to seeing you back again!

We are disappointed to see that you did not have an enjoyable stay. Please contact the hotel directly if there is anything specific we can address for you.

We apologize for the disruption and inconvenience regarding our payment options. However, we are happy to hear that you enjoyed the many other aspects of your stay and we hope to see you back again!

We apologize for the disruption and the inconvenience the key cards caused you at the garage and guestroom points. Please contact the hotel directly if you would like to speak to a Manager on Duty regarding your experience.

We are disappointed to see that you did not have an enjoyable stay. Please contact the hotel directly if there is anything specific we can address for you.

Thank you for choosing to stay with us! We are happy to hear that you had a fantastic visit. Come see us again soon!

Good day Ryan. I apologize for any issues you had during your stay, and would like an opportunity to possibly make this right. Please reach out to us at the hotel at your earliest convenience. We await your response.

Hello, Elisa,Thank you for the review! Your feedback is much appreciated and helps our team improve.

We are delighted to see you had a great stay with us. Thank you for choosing Omni Dallas and we hope to see you back again!

Thank you for taking the time to recognize the service the staff members provided during your stay. We appreciate that you chose us for your visit to Dallas and we hope to see you again!

Thank you for staying with us! We hope to see you back again soon!

Thank you for staying with us and for taking the time to share your rating!

Thank you for taking the time to recommend our hotel! We are grateful you selected us for your one night in the area, and we look forward to welcoming you back on your future travels.

Hi Brent,Thank you for the review! Your feedback is much appreciated and helps our team improve.

Dear Tracy,We do want to apologize for the inconvenience with the wifi connection. We would like to learn more about your stay, please contact us directly.

Hello OliverThank you for the review! Your feedback is much appreciated and helps our team improve. We want to learn more about your experience. Please feel free to reach out directly.

Hi AldoThank you for the 5-star review! We’re here to serve you anytime.

Hi Barry,We sincerely appreciate you taking the time to share with us your experience at Omni Dallas. On behalf of our entire team, thank you for allowing us to serve you.All the best,The team at Omni Dallas

Hello Brett,Thanks for the review! We hope to serve you again in the future.

Hi Fredrick,Thanks for your 5-star review! We sincerely appreciate your feedback

Thank you for your review. We hope to welcome you back soon!

Dear Taylor,We do want to apologize for the disruption during your stay. We appreciate your feedback and making us aware of this. We would love to hear more about your stay, please feel free to contact us directly.

Hi Charles,We’re always happy when customers like you enjoy your time at Omni Dallas. Come back anytime!