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페스타나 앨보 프라이아 비치 & 골프 호텔 여행 후기

5 out of 5
페스타나 앨보 프라이아 비치 & 골프 호텔
Praia dos Três Irmaos, Alvor, Portimão

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 392개 이용 후기 중 184개" "
평점 8 - 좋아요. 392개 이용 후기 중 142개" "
평점 6 - 괜찮아요. 392개 이용 후기 중 43개" "
평점 4 - 별로예요. 392개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 392개 이용 후기 중 8개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Graham

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the upgrade Friendly helpful staff. Noisy first room which the hotel was aware of and only upgraded after we complained. But overall very good.
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Terence Gerard 님, Yateley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with very friendly, attentive and professional staff. Strongly recommended!
2024년 2월에 4박 숙박함
답변 제공: MM 님, 2024년 3월 1일
Dear Mr. Terence Gerard,Greetings and thank you for your words of praise! We are delighted to read your review and to recognize the service we strive to deliver to all our guests and all the improvements made. We will be happy to share your comments with the team. We look forward to having you back for another visit. Kind regards,Pestana Alvor Praia Team

10/10 - 훌륭해요

Nicola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

8/10 - 좋아요

Mrs Jayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We received 5 star service in a 4 star property. This hotel is in need of investment, the bedroom furnishings & decor are very tired. The gym was awful with the majority of the equipment broken and in need of a deep clean. The mattress was very worn and uncomfortable. I feel sorry for the staff as they go out of their way to give you excellent service. The location is beautiful too, ideal for lovely long walks along the boardwalk.
2023년 12월에 7박 숙박함
답변 제공: MM 님, 2024년 1월 14일
Dear Mrs Jayne, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Alvor Praia.Kind regards, Pestana alvor Praia Team

10/10 - 훌륭해요

Lenny

Really nice hotel Hotel with lovely staff
2023년 11월에 2박 숙박함
답변 제공: MM 님, 2024년 1월 14일
Dear Mr. Lenny,thank you very much for your wonderful review and for choosing to stay at the Pestana Alvor Praia. We look forward to a next stay.Our best regardsThe Pestana Alvor Praia Team

10/10 - 훌륭해요

Julia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Die Lage des Hotels ist herausragend, der Blick vom Balkon ein Traum(DZ mit Meerblick), der Strand am Hotel ist einfach über eine Treppe oder den Aufzug zu erreichen und in der Nebensaison sehr leer. Das gesamte Personal im Hotel war sehr freundlich und zuvorkommend. Wir hatten Halbpension gebucht und die Auswahl am Buffet war abwechslungsreich, die Hauptspeisen waren nicht immer auf allerhöchstem Niveau. Wir haben den Aufenthalt sehr genossen und können das Hotel empfehlen.
2023년 11월에 6박 숙박함
답변 제공: MM 님, 2023년 11월 19일
Sehr geehrte Frau Julia, im Namen unseres gesamten Teams des Pestana Alvor Praia danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können.Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Alvor Praia begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Alvor Praia

4/10 - 별로예요

Constance

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ne vaut pas un 5 étoiles
Emplacement merveilleux avec la plage juste en bas. Petit-déjeuner très complet. Par contre, l’hôtel ne mérite aucunement ses 5 étoiles. Les chambres sont désuètes (trous dans les serviettes de bains, matelas du lit affaisé, marque de saleté sur les murs). La piscine intérieure, extérieure et le spa ne sont pas chauffés, donc il est impossible de se baigner en novembre… De plus, il avait bcp de bruits sur notre étage. Nous étions plusieurs à faire une plainte au lobby, mais le personnel n’a rien fait. Très décevant. Je ne conseille pas si vous désirez un 5 étoiles.
2023년 11월에 3박 숙박함
답변 제공: MM 님, 2023년 11월 19일
Chère Madame Constance, Merci d’avoir pris le temps de nous donner votre avis concernant Pestana Alvor Praia. Votre opinion est cruciale pour nous aider à améliorer la manière dont nous travaillons.Nous souhaitons vous présenter nos sincères excuses pour ne pas avoir répondu pleinement à vos attentes et pour les éventuels désagréments que cela a pu causer.Nous avons partagé vos commentaires avec nos équipes afin de nous assurer que des améliorations seront apportées.Nous souhaitons vous remercier de votre séjour à Pestana Alvor Praia. Nous espérons que cette expérience n’a pas terni l’image de notre hôtel de manière durable. Nous serions très heureux de la faire changer lors de prochains séjours.Cordialement, Pestana Alvor Praia Team

8/10 - 좋아요

Peter Heinz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Das Zimmer, das wir hatten war groß genug, aber mit altem abgewohnten Möbeln eingerichtet. Die Matratzen waren viel zu weich. Der Service war nur bei genügend Trinkgeld einigermaßen gut. Die Lage des Hotels ist Traumhaft. Das Frühstücksbuffet war sehr reichhaltig, der Kaffee leider grottenschlecht. Das Hotel hat 5Sterne, aber ich würde nur 4 Sterne vergeben
2023년 10월에 11박 숙박함
답변 제공: MM 님, 2023년 11월 12일
Sehr geehrte Herr Peter Heinz,Im Namen unseres gesamten Teams von Pestana Alvor Praia möchten wir uns bei Ihnen dafür bedanken, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Ihre Meinung ist entscheidend für uns, um uns kontinuierlich zu verbessern, um die Bedürfnisse, Vorlieben und Erwartungen unserer Gäste zu erfüllen.Es freut uns zu hören, dass Sie Ihren Aufenthalt im Pestana Alvor Praia insgesamt genossen haben. Gleichzeitig möchten wir uns entschuldigen, dass wir in einigen Fällen Ihre Erwartungen nicht vollständig erfüllen konnten und möchten deshalb auch für die entstandenen Unannehmlichkeiten um Verzeihung bitten. Wir haben Ihre Anmerkung mit unserem Team geteilt, um sicherzustellen, dass solche Sitautionen künftig vermieden werden.Wir wünschen Ihnen alles Gute und würden uns freuen, wenn Sie unser Pestana Alvor Praia dennoch bei der Planung Ihrer nächsten Reise wieder berücksichtigen würden, um Sie von unserem eigentlichen Standard zu überzeugen.Herzliche Grüße,Das Team von Pestana Alvor Praia

10/10 - 훌륭해요

Irene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff noticed our preferences such as white coffee and picked up that it was my husband birthday from his passport. Delivered cake and champagne. Fantastic location on best beach in Algarve
2023년 10월에 7박 숙박함
답변 제공: MM 님, 2023년 11월 5일
Dear Mrs. Irene,On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Alvor Praia

6/10 - 괜찮아요

Manoj

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Location was good but hotel and rooms need a makeover
2023년 10월에 5박 숙박함
답변 제공: MM 님, 2023년 11월 5일
Dear Mr. Manoj, On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your positive and constructive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor Praia.Best regards, The Team at Pestana Alvor Praia

10/10 - 훌륭해요

Annett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schönes Hotel direkt am Strand. Das Personal ist freundlich und hilfsbereit, jedoch zeitweilig unterbesetzt. Wir würden jederzeit wiederkommen.
2023년 10월에 7박 숙박함
답변 제공: MM 님, 2023년 11월 5일
Sehr geehrte Frau Annett, im Namen unseres gesamten Teams des Pestana Alvor Praia danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können.Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Alvor Praia begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Alvor Praia

10/10 - 훌륭해요

Gisela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Toppen 👍 fantastiskt läge och fantastisk service. Bästa frukost man kan få! Suveränt!
2023년 10월에 1박 숙박함
답변 제공: MM 님, 2023년 11월 5일
Sehr geehrte Frau Gisela, wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Alvor Praia erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Alvor Praia für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Alvor Praia

8/10 - 좋아요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The views, location and staff service really make this hotel. Unfortunately we did not receive room upgrade with VIP status but the included wine was excellent. The daily breakfast buffet was very good and we enjoyed the selection of vegetables available with the salad offerings at the dinner buffet. The only reason I give this a 4 vs 5 stars is the matresses and furnishings really need an update. The mattress was very uncomfortable. And no matter how low we made the AC in the room it just never got really cool. With having a sea view room you do get to hear the ocean all night but I did find it hard to sleep with the mattress and room temperature. I would recommend this hotel for everything else though!
2023년 10월에 2박 숙박함
답변 제공: MM 님, 2023년 10월 9일
Dear Mrs. Allison, On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Alvor Praia. At the same time, we would like to apologize for not fully meeting your expectations in some areas. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Alvor Praia and regain your trust during your next visit.Warm regards, The Team at Pestana Alvor Praia

10/10 - 훌륭해요

Dipaque

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant and amazing
Amazing hotel. Great location and fantastic services. Thanks you.
2023년 9월에 3박 숙박함
답변 제공: MM 님, 2023년 10월 9일
Dear Mr. Dipaque,Thank you very much for your wonderful comments.We will wait for a next visit.Kind regardsPestana Alvor Praia Team

10/10 - 훌륭해요

Jean Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique point négatif et inadmissible la chambre reservee et payée nom disponible lla première nuit!
2023년 9월에 9박 숙박함
답변 제공: MM 님, 2023년 10월 9일
Cher Monsieur Jean Daniel, Au nom de toute notre équipe du Pestana Alvor Praia, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Alvor Praia.Cordialement, L’équipe de Pestana Alvor Praia

6/10 - 괜찮아요

Ramona

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

4/10 - 별로예요

jorge

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel velho e mal cheiroso
tirei uns dias de férias e escolhi um hotel na praia de 5 estrelas... desastre completo., ao chegar ao quarto, um cheiro a canos insuportável, fomos á receção e trocaram-nos por outro, bem mais pequeno, com a promessa de no dia seguinte nos arranjarem outro como a categoria que tínhamos pago. nunca ligaram e nunca conseguiram arranjar o quarto. pequeno almoço bom e pessoal simpático. logo depois outro drama., descemos do pequeno almoço para irmos á piscina e quando lá chegamos, todas as camas ocupadas com tolhas e 10% ocupadas com pessoas. chamamos o responsável e disse que não podia fazer nada... resolvemos ir para a praia, ao chegarmos, falamos com o banheiro para nos arranjar um toldo, e resposta rápida "estão todos ocupados..., mas talvez arranje um" por sorte conseguimos.
2023년 8월에 4박 숙박함
답변 제공: MM 님, 2023년 10월 9일
Estimado Sr.Jorge,Obrigado por nos ter dado a sua opinião sobre a sua estadia recente. A sua opinião é fundamental para podermos melhorar o nosso serviço.Apresentamos-lhe as nossas sinceras desculpas pelo facto de os nossos serviços não terem correspondido inteiramente às suas expetativas. Lamentamos pelo sucedido. Partilhámos os seus comentários com as nossas Equipas e estamos a implementar as medidas necessárias para melhorar as experiências dos nossos Hóspedes.Obrigado pela sua estadia no Pestana Alvor Praia e esperamos que, no futuro, nos dê uma nova oportunidade para o recebermos e recuperar a sua confiança. Foi um prazer tê-lo como Hóspede.Cordialmente, A Equipa do Pestana Alvor Praia

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pestana Alvor
The hotel is in a beautiful spot overlooking the sea and beach. Hotel staff are very nice. Hotel is very clean throughout. Lift down to the beach is a nice plus. Bed rooms in older part of hotel are a little tired and dated. It the views from the hotel you can’t surpass.
2023년 8월에 7박 숙박함
답변 제공: MM 님, 2023년 10월 9일
Dear Mr. Paul,On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Alvor Praia

10/10 - 훌륭해요

Alessandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location
2023년 8월에 3박 숙박함
답변 제공: MC 님, 2023년 8월 23일
Dear Mr. Alessandro, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Alvor Praia.Kind regards, The Team at Pestana Alvor Praia

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was beautiful the services were great and professional very friendly staff.
2023년 7월에 6박 숙박함
답변 제공: MC 님, 2023년 8월 9일
Dear Mr. Paul,Thank you very much for your kind comments and wonderful feedback.We do look forward to another visit.Kind regardsPestana Alvor Praia Team

10/10 - 훌륭해요

LINDA ELLEN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in a beautiful location in a lovely area of the Algarve.
2023년 7월에 7박 숙박함
답변 제공: mc 님, 2023년 8월 9일
Dear Mr. Paul,On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Alvor Praia

8/10 - 좋아요

Ambros Martin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
*Sehr freundliches Personal. Frühstücksbuffet lässt nicht zu wünschen übrig.
2023년 6월에 7박 숙박함
답변 제공: AQ 님, 2023년 8월 3일
Sehr geehrter Herr Martin, wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Alvor Praia erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Alvor Praia für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Alvor Praia

4/10 - 별로예요

Maria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함

6/10 - 괜찮아요

Reinaldo

2023년 5월에 3박 숙박함

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great pool and deck. Easy beach access.
2023년 5월에 7박 숙박함
답변 제공: AQ 님, 2023년 5월 23일
Dear Mr. David, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Alvor Praia.Kind regards, The Team at Pestana Alvor Praia

10/10 - 훌륭해요

Konrad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid stay
We had a wonderful time at the resort. The age group was there was generally 60+. The service was tremendous. At our first breakfast they asked about our room. I mentioned the shower drained a bit slow and within the hour a maintenance person was in our room. We had a nice larger room and a free bottle of wine because of my Vip status in hotels.com.
2023년 5월에 2박 숙박함
답변 제공: MC 님, 2023년 8월 23일
Dear Mr. Konrad, Thank you for your feedback on your stay at Pestana Alvor Praia. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Alvor Praia, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Alvor Praia

10/10 - 훌륭해요

jody a

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful view.
We had a room on the 6th floor with a view of the ocean. It was magical at night with a full moon. The hotel was clean. Check in was quick, and efficient. The outdoor pool was a little chilly but refreshing. The staff was very friendly especially in the gift shop and it is small but very nice. They sell stamps too. The breakfast buffet was very good, but the evening buffet was awful. I had never seen potato chips, pizza, or what looked like frozen fish sticks on a buffet before. The price was ridiculous for the price. Lunch was good at the pool and also next door at the off property restaurant on the beach. We enjoyed our stay but would not eat at the evening buffet again. Drinks were good and the music in the bar one evening was excellent.
2023년 5월에 2박 숙박함
답변 제공: MC 님, 2023년 8월 23일
Dear Mrs. jody a, On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor Praia.Best regards, The Team at Pestana Alvor Praia

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Ótima estadia. Quarto amplo e confortável. Instalações bem cuidadas e piscina bem agradável. Café da manhã excelente. Só sentimos falta de um serviço de praia do próprio hotel. Voltaremos com ceeteza
2023년 5월에 11박 숙박함
답변 제공: MC 님, 2023년 8월 23일
Estimada Sra. D. Sandra,Agradecemos o Seu amável feedback e ficaremos a aguardar uma próxima vistita.Os nossos melhores cumprimentosA Equipa do Pestana Alvor Praia

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved it!!
Súper stay, loved it. Great breakfast, pool area, and can’t beat the location. Will be back
2023년 4월에 3박 숙박함
답변 제공: MC 님, 2023년 8월 23일
Dear Mr. Stephen, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Alvor Praia.Kind regards, The Team at Pestana Alvor Praia

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach proximity, space around the hotel & and the staff
2023년 4월에 6박 숙박함
답변 제공: AQ 님, 2023년 4월 26일
Dear Mr. Richard, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Alvor Praia.Kind regards, The Team at Pestana Alvor Praia

8/10 - 좋아요

Hans

좋아요: 직원 및 서비스
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Johannes Martin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Positiv: Strandnähe, Freundlichkeit des Personals, Großzügigkeit der Räumlichkeiten Negativ: Dusche nicht zeitgemäß
2023년 2월에 14박 숙박함
답변 제공: AQ 님, 2023년 3월 7일
Sehr geehrter Herr Johannes Martin, im Namen unseres gesamten Teams des Pestana Alvor Praia danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können.Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Alvor Praia begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Alvor Praia

8/10 - 좋아요

Desiree van der

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Goed appartement met mooi uitzicht over zee
2023년 2월에 7박 숙박함
답변 제공: AQ 님, 2023년 3월 5일
Geachte mevrouw Desiree van Der,Namens het hele team van Pestana Alvor Praia willen we u bedanken voor uw vriendelijke feedback.Het is geweldig om te horen dat u een plezierig verblijf bij ons hebt gehad en dat we samen met u prachtige herinneringen hebben kunnen creëren.We hopen u snel weer in ons hotel te kunnen begroeten!Met vriendelijke groeten, het team van Pestana Alvor Praia

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Colette

2023년 2월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Traumhaftes Hotel in toller Lage
Wunderschönes Hotel direkt am Felsenstrand der Algarve. Gediegene Anlage mit direktem Strandzugang per Aufzug. Tolles Frühstück, freundliches Personal. Schöner Spa ( der allerdings ein bißchen wärmer sein könnte...)
2023년 1월에 1박 숙박함
답변 제공: AQ 님, 2023년 1월 24일
Sehr geehrter Gäst, wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Alvor Praia erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Alvor Praia für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Alvor Praia

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff great service and a beautiful hotel
답변 제공: OA 님, 2022년 12월 12일
Dear Mr. Eric,On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Alvor Praia

8/10 - 좋아요

Gerhard

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Vom 5-Sterne Hotel enttäuscht
Das Hotel hat eine super Lage, schöner Blick aufs Meer, Strand und Landschaft. Kurzer Weg zum Strand. Das Frühstück ist super, sogar bis nach 11 Uhr möglich, tolles Personal. Schöner Aussenpool, aber schon ältere Sonnenschirme. Aber unser Zimmer, Bad und unser Balkon entsprechen nicht dem 5-Sterne Standard, leider. Der Innenpool war sehr kalt. Wir haben extra wegen der Reise im November dieses Hotel gewählt, da wir glaubten, bei schlechtem Wetter den Innenpool nutzen zu können. Der war aber wirklich kalt.
2022년 11월에 8박 숙박함

6/10 - 괜찮아요

Stephan

별로예요: 숙박 시설 상태 및 시설
Litt gammelt. Rom slitene. Frokost veldig bra
2022년 10월에 2박 숙박함

8/10 - 좋아요

Michael G 님, Cork

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
View was spectacular. Breakfast was excellent. Pool was cold (20C) The steps into the pool, and the area under the pool shower, had a lot of green algae on them.
2022년 10월에 7박 숙박함

10/10 - 훌륭해요

michel

2022년 9월에 5박 숙박함

10/10 - 훌륭해요

Rosana

2022년 9월에 5박 숙박함

10/10 - 훌륭해요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bel hôtel, mais aurait besoin d’un petit rafraîchissement. Emplacement merveilleux. Excellent service très bon buffet et un très grand choix. Vue sur la mer sublime
2022년 9월에 7박 숙박함
답변 제공: oa 님, 2022년 9월 22일
Cher Monsieur Marc, Au nom de toute notre équipe du Pestana Alvor Praia, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Alvor Praia.Cordialement, L’équipe de Pestana Alvor Praia

2/10 - 너무 별로예요

zia

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nathing
2022년 9월에 2박 숙박함
답변 제공: OA 님, 2022년 9월 13일
Dear Mrs. Zia, Thank you for taking the time to provide us with your feedback on your experience at Pestana Alvor Praia. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Alvor Praia. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Pestana Alvor Praia Team

10/10 - 훌륭해요

Daniele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

6/10 - 괜찮아요

Juan Antonio

가족 여행
좋아요: 청결 상태
El entorno y la playa esta muy bien. El hotel tiene muchas carencias para tener 5 estrellas. Lo mejor es el desayuno, no recomiendo comer en el bar.
2022년 8월에 6박 숙박함
답변 제공: OA 님, 2022년 8월 18일
Estimado Sr.. Juan Antonio, Nos gustaría darle las gracias por su más sincera opinión sobre su estancia. Lo sintimos que no hemos podido cumplir sus expectativas. Le pedimos disculpas de corazón por cualquier inconveniente que esto le haya podido causar. Asimismo, hemos tomado nota de todas las cuestiones que ha mencionado para poder realizar las mejoras necesarias a corto plazo. Le agradecemos que haya elegido Pestana Alvor Praia para su estancia y esperamos que nos dé otra oportunidad en el futuro para poder demostrarle nuestros elevados estándares de servicio y recuperar su confianza en su siguiente visita. Saludos cordiales, Pestana Alvor Praia Team

8/10 - 좋아요

joao paulo

2022년 7월에 3박 숙박함

8/10 - 좋아요

Chantal

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was less than 3 days and the staff was professional and courteous. We were welcomed by staff at the entrance who helped with our luggage and directed to a swift check in process. The “garden view” received was not as nice a view as we imagined based on online images. However, walking around the facility the side facing the ocean was much better maintained. Breakfast was nice, and the staff was very attentive to our needs. The room was clean, but my initial hand towel/wash rag had what look liked dried up gum on it. The front desk had it replaced right away. The decor around the hotel from top to bottom was charming.
2022년 7월에 2박 숙박함
답변 제공: OA 님, 2022년 7월 6일
Dear Mr. Steven A, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered. Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Alvor Praia. Kind regards, The Pestana Alvor Praia Team

6/10 - 괜찮아요

Steven A 님, Amsterdam

좋아요: 직원 및 서비스, 편의 시설/서비스
Not a 5star hotel… staff were friendly and helpful but the level of accommodation was not what I’d expect of a 5star location. Room was significantly worn/dated and balcony which was an upgrade benefit was dirty/not clean…
2022년 6월에 4박 숙박함
답변 제공: OA 님, 2022년 7월 6일
Dear Mr. Steven A, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered. Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Alvor Praia. Kind regards, The Pestana Alvor Praia Team

8/10 - 좋아요

Maisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 3박 숙박함