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프로비던트 도랄 앳 더 블루 마이애미 여행 후기

4 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 393개" "
평점 8 - 좋아요. 1000개 이용 후기 중 229개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 162개" "
평점 4 - 별로예요. 1000개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 126개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Younghun

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
a view to the golf course is blocked by the big trees, unlike the pictures. old, but clean facilities
2022년 11월에 3박 숙박함
답변 제공: Reservations Department 님, 2022년 12월 7일
Hello Younghun, thanks for your feedback.

6/10 - 괜찮아요

Davíd 님, Horsham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some things are already very old, for example, television.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Davíd, we appreciate your feedback and are happy you stayed with us. We're consistently looking into updating our amenities and it's valuable to hear from our guests about these aspects. Rest assured this is on our radar for future improvements. We are looking forward to welcoming you back and offering a more enjoyable experience.

2/10 - 너무 별로예요

Tanesha

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really wanted to love this property, but unfortunately, it was not worth the price. The smell of mold was overwhelming, and now I am feeling sick because I am convinced there was mold in my room. The distance from the front was also a challenge for me as a disabled person, requiring a ride on the golf cart which never arrived. The language barrier only added to the frustration. While the room was spacious, the tub was filthy, and I was disappointed to learn that they do not clean the rooms until after you leave, and it comes with an extra charge. The room service food was cold, adding to the overall negative experience. At $400 for two nights, it was a steep price to pay for such disappointments. To make matters worse, the elevator stopped working, leaving me to rely on the help of a total stranger to get to my room. I strongly urge others to consider alternative accommodations in Florida, as the cost may be high but the risks of getting sick from mold or staying in unclean rooms are not worth it. I was truly saddened by the discrepancy between the online appearance and the reality of my stay. When considering reviews, it's important to take them seriously. In my own experience, I trusted this property and ended up getting sick without any communication or assistance from the hotel. It was a complete letdown. I would strongly advise choosing a different place, especially if you have disabilities as they do not accommodate them well. Be cautious and prioritize your health
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Tanesha, we regret to hear about your less than satisfactory experience. We assure you, the well-being of our guests is of utmost importance, and any concerns about room cleanliness and accessibility are taken seriously. We apologize for any issues you may have faced with our transportation services and language barriers, and we appreciate your patience. In regards to housekeeping frequency and charges, we aim to be transparent and these details are specified during booking.It's disheartening that you found some discrepancies between our online portrayal and your actual experience. We are committed to meeting the expectations of our guests and will continually strive for improvements. Though this experience was not representative of our usual standards, we will investigate your concerns further. We encourage all guests to promptly report any issues, as our team members are always ready to assist. Thank you for your candid feedback.

6/10 - 괜찮아요

Nikoan Romero

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Nikoan, we noticed your rating and we thank you for staying with us. It appears your stay was satisfactory but not exceptional and we're always striving for excellence. We appreciate your feedback and would love a chance to make your next visit truly outstanding.

6/10 - 괜찮아요

Fermin

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Fermin, thank you for choosing our hotel for your stay and leaving a rating. We strive for complete guest satisfaction, so if there's anything we could have done to earn a full 5-star rating on your next visit, please feel free to let us know. We're already looking forward to welcoming you back for an even more enjoyable stay.

8/10 - 좋아요

Korrie 님, Elko

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Korrie, thank you for staying at Provident Doral at The Blue Miami and taking the time to rate us. We're thrilled to have left a positive impression on you. If there's anything we could improve, we encourage you to share. We value your feedback and we're looking forward to welcoming you back in the future.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Never will I ever go back
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
David, it's unfortunate to hear of your decision not to return. We invite all guests to share specific concerns so we can make improvements. It would be beneficial to learn more about your experience. Nonetheless, we appreciate your feedback.

10/10 - 훌륭해요

Yanielis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this place.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Yanielis, your brief but glowing comment is greatly appreciated. We're thrilled to hear that you loved your stay at Provident Doral at The Blue Miami. We hope to welcome you back in the near future for another wonderful experience.

10/10 - 훌륭해요

Vanessa

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it
2024년 3월에 3박 숙박함

8/10 - 좋아요

Maritza 님, Miami

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Maritza, thank you for choosing Provident Doral at The Blue Miami and sharing your rating. We're thrilled to see that you had a favorable experience with us. We would value more detailed feedback if you have the time. Your insights help us strive for excellence. We hope to welcome you again soon for another pleasant stay.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
-
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thanks for the 4/5 rating, William!We're happy you had such a lovely stay at Provident Doral at The Blue Miami! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 - 훌륭해요

willie Brown

Great
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thanks, Willie! It's outstanding your time at Provident Doral at The Blue Miami was fantastic. We can't wait until your next visit!

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Dawn, it's wonderful to hear that you had a top-notch experience at Provident Doral at The Blue Miami. We appreciate your high rating and look forward to hosting you once again during your next visit to Miami.

10/10 - 훌륭해요

marika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Marika, it's great to see you had a positive experience at Provident Doral at The Blue Miami. We strive to provide excellent service to each guest, and we're glad you weren't an exception. We look forward to seeing you back soon.

6/10 - 괜찮아요

Krista

연인과의 여행
좋아요: 직원 및 서비스
Hotel wasn’t at all what I expected. I thought it was a 4-5 star experience, but it was more like a 3. The staff was kind and helpful. It’s just that the property wasn’t worth the money.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Krista, it’s regrettable to hear that your expectations weren't fully met. It's good to know you found our team members kind and helpful. We're continuously improving and your feedback about the value of the property will certainly guide those efforts. We hope to have another chance to impress you in the future.

10/10 - 훌륭해요

Adriana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was really nice and great for the price! The only reason for the 4 stars on cleanliness was because there were some ants in the bathroom, but it was nothing major. Staff, pool and room was great!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Hi Adriana,Thank you so much for taking the time to share your recent experience at our hotel. We are thrilled to hear that you had an enjoyable stay and that our services met your expectations.Your feedback regarding the small ants is greatly appreciated. We take all guest comments seriously and have promptly relayed this information to the appropriate personnel to address the issue and ensure it doesn't recur. Maintaining a comfortable and pristine environment for our guests is paramount to us, and we sincerely apologize for any inconvenience this may have caused during your stay.We genuinely value your patronage and hope to have the pleasure of hosting you again in the future. Please do not hesitate to reach out to us directly if there is anything we can assist you with prior to your next visit.

10/10 - 훌륭해요

Carl

2024년 3월에 15박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Carl, it's wonderful to know that you enjoyed your stay at Provident Doral at The Blue Miami. We are committed to ensuring our guests have a memorable experience. We hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Derrien

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, calming environment, and close to attractions. I really enjoyed my stay.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Derrien, it's wonderful to hear that you relished your stay at Provident Doral at The Blue Miami. Your positive comments about our warm and inviting environment, proximity to attractions, and our dedicated team members are greatly appreciated. We hope to warmly welcome you back on your next visit to Miami.

2/10 - 너무 별로예요

Truel

별로예요: 청결 상태
Place was filthy
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
We appreciate you taking the time to share your feedback, Truel.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 - 좋아요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Thank you for sharing your thoughts with us, Mario!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Provident Doral at The Blue Miami.

8/10 - 좋아요

Dr Clint 님, St Augustine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Thank you for the 4-star rating, Clint!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Provident Doral at The Blue Miami. Thank you again for sharing!

2/10 - 너무 별로예요

Vanessa

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
We appreciate the feedback, Vanessa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 - 훌륭해요

Tomika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved every min there…. This best is wonderful and great for family stay
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Tomika, thank you for such a glowing review. Here at Provident Doral at The Blue Miami, we take joy in making families feel right at home. It thrills us to hear that you appreciated your time with us. We're looking forward to creating even more memorable experiences for you and your family!

6/10 - 괜찮아요

Kurt

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Thank you for sharing your feedback, Kurt!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Monica, it's wonderful to see your top rating for the Provident Doral at The Blue Miami. We are thrilled you had an enjoyable stay with us. We appreciate your feedback and look forward to welcoming you back on future visits to Miami.

8/10 - 좋아요

adrian 님, Ocoee

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. I found someone’s dirty socks in my room. GROSS
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Adrian, thank you for appreciating the excellent characteristics of Provident Doral at The Blue Miami. We are sorry you encountered an issue concerning cleanliness in your room. Our housekeeping team is usually meticulous, but it seems we missed a spot. We will ensure such a mishap is avoided in the future. Your overall satisfaction is our primary goal and we hope to serve you better during your next visit.

6/10 - 괜찮아요

Yudaisy

가족 여행
별로예요: 직원 및 서비스
What can I say. You pay rent for 6 people and they give you 4 towels. You pay extra for parking and there is not parking available for you.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Yudaisy, we regret hearing about the issues experienced concerning the towels and parking. For a comfortable stay, towel provisions should certainly reflect the number of guests, and we sincerely apologize if this was not the case. Likewise, we understand the importance of convenient parking, and the situation you faced is not typical. Rest assured, your feedback has been addressed with our team members to ensure an improved experience for our future guests. We hope to have a chance to better serve you in the future. Thank you for your feedback.

8/10 - 좋아요

DoNezia

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
DoNezia, it's delightful to hear you had a satisfying experience at the Provident Doral at The Blue Miami. We hope your travels bring you back to our property for another memorable stay. Thank you for taking the time to rate us.

4/10 - 별로예요

Trudi

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Trudi, it seems that your recent experience at our hotel didn't meet your expectations. We are dedicated to enhancing our guest experiences and would appreciate you taking the time to provide further feedback regarding your recent stay. This will assist us in our continuous efforts to improve.

4/10 - 별로예요

Jose

가족 여행
별로예요: 직원 및 서비스
Staff at front end was not helpful at all and rude with a senior asking questions about the area and hotel Area and hotel are really good
2024년 1월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Jose, we're genuinely disheartened to hear that the interaction with our colleagues at the front desk did not meet your expectations. We strive to provide an environment of hospitality and helpfulness for every guest. Your satisfaction, especially in accessing information about the area and services, is paramount to us. We're glad, however, that you've recognized the quality of our location and facilities. We hope you will give us another chance to serve you better in the future.

10/10 - 훌륭해요

Kester

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were very accommodating to my request.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Kester, it's wonderful to learn that the team at Provident Doral at The Blue Miami was able to meet your requests effectively. We always aim to provide accommodations that best suit our guests' needs. We appreciate your positive feedback and hope we have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Anthony

좋아요: 편의 시설/서비스
Good
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Anthony, it's wonderful to hear that you had a satisfying stay at the Provident Doral at The Blue Miami. We're thrilled that you found the experience pleasing. We hope to have the pleasure of welcoming you back in the near future.

4/10 - 별로예요

Tishka

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
We appreciate the feedback, Tishka.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

LaKita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff I had an issue with first room another room was given right away
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
LaKita, thank you for taking time to share your experience at Provident Doral at The Blue Miami! We're delighted to hear you appreciated our efficient team members who ensured your comfort by promptly providing an alternate room. Looking forward to welcoming you back for another pleasant stay soon.

6/10 - 괜찮아요

yong kwan

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Yong Kwan, thank you for taking the time to leave a rating. We're always striving to make our guests' stay as comfortable and enjoyable as possible. If there's anything specific that could have made your stay better, we'd appreciate your further feedback. We hope there's another opportunity to serve you better in the future.

10/10 - 훌륭해요

Markeisha

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed every thing
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Markeisha, it's fantastic to hear that you enjoyed every aspect of your stay at Provident Doral at The Blue Miami. Our team is dedicated to providing a memorable experience. We look forward to welcoming you back in the future for another magnificent stay.

10/10 - 훌륭해요

Vanytra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful and peaceful
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Vanytra, it's wonderful to hear that you found the Provident Doral at The Blue Miami to be both beautiful and serene. We strive to maintain a relaxing atmosphere for our guests, and it sounds like we met this goal during your stay. We look forward to welcoming you back on your next trip to Miami.

6/10 - 괜찮아요

Eduardo

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Para aquellos que buscan una villa en Miami en donde pueda quedarse una familia de tres o cuatro personas, es una opción interesante. Sin embargo, la limpieza es probablemente el aspecto que menos destaca en la propiedad. Hay detalles que se les escapan y que no deberían ocurrir en un alojamiento de este nivel.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Eduardo, gracias por su aporte. Nos complace que haya visto nuestra propiedad como una opción para familias y entendemos que tuvo inquietudes con respecto a la limpieza. Siempre estamos trabajando para mejorar este aspecto y valoramos su realimentación que nos ayuda a centrarnos en áreas donde puede ser necesario un mayor esfuerzo. Nos esforzaremos por asegurarnos de que ningún detalle se nos escape en el futuro. Gracias por elegirnos para su estancia en Miami.

8/10 - 좋아요

Edra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice stay very quiet ans peaceful thats what I like.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Edra, it's splendid to hear you appreciated your serene and restful stay at Provident Doral at The Blue Miami. Your satisfaction is our reward. We eagerly anticipate your next visit.

4/10 - 별로예요

Anil

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was not clean, floor was sticky. The entrance was dirty. The douche and faucets were old.
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Anil, we appreciate your feedback and apologize for any discomfort you experienced during your stay. It's concerning to hear about the cleanliness and upkeep issues. Rest assured, we have alerted our team members about these matters to ensure an enhanced experience for our future guests. We hope you'll grace us with another opportunity to provide the level of service we're committed to deliver.

6/10 - 괜찮아요

umberto 님, Laval

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The exterior is very nice and safe. The rooms are old and have broken lights, dirty tile grout, leaking faucets and the towels smell of chemicals.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Umberto, thank you for sharing your feedback. We're glad you found our exterior to be attractive and secure. However, we regret to hear about the issues you experienced with your room. Rest assured that we're continuously working to improve our guests' experiences. Your comment on the scent of the towels was also noted and we're looking into it. We hope to have another opportunity to provide you with an improved stay in the future.

6/10 - 괜찮아요

Valentina 님, Miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe, Easy Parking
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Valentina, thank you for pointing out the convenient parking at the location and its safety attributes. Your feedback is appreciated, and we hope you'd consider us for any future visits.

10/10 - 훌륭해요

Lissette

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing good for kids
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Lissette, we're delighted to know you and your kids had an exceptional experience at the Provident Doral at The Blue Miami. We strive to maintain a welcoming and engaging environment, so your feedback is much appreciated. Looking forward to your next stay with us soon.

6/10 - 괜찮아요

NELSON 님, valencia san diego

연인과의 여행, 출장 여행
No que no me gustó no tienen neveras con agua para vender
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Nelson, gracias por dejarnos conocer tus opiniones. Sentimos que la falta de neveras de agua para venda no haya cumplido con tus expectativas. Valoramos tus comentarios y los utilizaremos para mejorar nuestras instalaciones y servicios y así mejorar la experiencia de todos nuestros huéspedes.

10/10 - 훌륭해요

Tierra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved It
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Tierra, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Provident Doral at The Blue Miami!

8/10 - 좋아요

Ackeish

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
We appreciate your lovely rating, Ackeish!The satisfaction of our guests is important to us so we can't wait to see you back again at Provident Doral at The Blue Miami soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 - 좋아요

Candace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Thank you for the great rating, Candace!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Provident Doral at The Blue Miami. We'd like to share an even better experience with you soon.

8/10 - 좋아요

KEISHA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was great. Unexpected parking fees. The unit was a little dusty and the carpet areas need deep cleaning. My one year old grandson crawls and you could see the dirt on his pants. Good location but needs a little fine tuning
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Keisha, thank you for taking the time to share your experience at Provident Doral at The Blue Miami. We're glad to hear that your check-in went smoothly. We do understand your concerns about cleanliness; our team works tirelessly to maintain high standards and your notes will aid in our pursuit of excellence. As for the parking fees, our policy is clearly stated in the bookings details to eliminate surprises. We thank you for recognizing our good location and assure you that continuous improvement is a part of our mission. We anticipate your return to witness all enhancements.

2/10 - 너무 별로예요

Gleinys

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Thank you for sharing your feedback, Gleinys.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 - 훌륭해요

Mayra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Mayra, thank you for taking the time to rate Provident Doral at The Blue Miami. We're thrilled you enjoyed your visit and look forward to your return.