외관

프로보 메리어트 호텔 & 컨퍼런스 센터 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 640개 이용 후기 중 351개" "
평점 8 - 좋아요. 640개 이용 후기 중 183개" "
평점 6 - 괜찮아요. 640개 이용 후기 중 60개" "
평점 4 - 별로예요. 640개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 640개 이용 후기 중 14개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful foyer, easy access to convention center and several colleges. Walking distance to several dining establishments, including a little French bakery. Rooms were nicely cleaned. Beautiful view of the mountains from my room.
2024년 4월에 1박 숙박함
답변 제공: Karlie B. 님, 2024년 4월 5일
Thank you, we appreciate your review of the Provo Marriott Hotel and Conference Center and our hotel. We look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.

10/10 - 훌륭해요

Grant 님, FARMINGTON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Karlie B. 님, 2024년 3월 5일
Grant, Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Karlie B. 님, 2024년 3월 4일
Angela,Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We look forward to serving you again soon!

10/10 - 훌륭해요

Delwin B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Karlie B. 님, 2024년 2월 22일
Delwin,Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

10/10 - 훌륭해요

Megan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything about the stay was 5 star from checking in to having a drink at the lounge staff was amazing. Will definately be back
2023년 12월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 12월 22일
Megan, Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our hotel facilities and staff! We look forward serving you again when your travels bring you back to Provo.

10/10 - 훌륭해요

Jodi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice and responded quickly to the two minor issues that I had while I was there. The breakfast was amazing and the area was kept clean. The hotel is centrally located so you are close to BYU, entertainment and restaurants. The best thing is that my room was huge and it had a mini walk-in closet.
2023년 12월에 2박 숙박함
답변 제공: Karlie B. 님, 2023년 12월 8일
Jodi, Thank you for being our guest at Provo Marriott Hotel & Conference Center. I am happy to hear you enjoyed your stay at the Provo Marriott Hotel and Conference Center and our team was able to address the minor issues. I appreciate your generous comments. We look forward to welcoming you again soon!

10/10 - 훌륭해요

Amy

2023년 10월에 2박 숙박함
답변 제공: Karlie B. 님, 2023년 11월 14일
Thank you for choosing the Provo Marriott Hotel and Conference Center. We hope to serve you again when your travels bring you back to Provo.

10/10 - 훌륭해요

Adriana

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Karlie B. 님, 2023년 10월 18일
Adriana, Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

10/10 - 훌륭해요

Karen

2023년 9월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 11월 14일
We appreciate you taking the time to rate our hotel. Thank you for a great rating, we hope to serve you again soon.

8/10 - 좋아요

Loren Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great only thing was no fan in my room bathroom
2023년 9월에 3박 숙박함
답변 제공: Karlie B. 님, 2023년 9월 18일
Loren,Thank you for being our guest at Provo Marriott Hotel & Conference Center. We appreciate you taking the time to review and leave comments where we can improve our guest experience. It was our pleasure serving you, and we hope to welcome you again soon.

10/10 - 훌륭해요

Larry

가족 여행
We will return.
2023년 9월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 9월 12일
Larry,Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We hope to see you soon!

8/10 - 좋아요

Douglas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is laid out well and reasonably spacious,but lacks nice funiture and decor in the rooms. So the rooms feel very austere and basic, no touch of plush.
2023년 8월에 3박 숙박함
답변 제공: Karlie B. 님, 2023년 8월 28일
Douglas, Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve the service we provide. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. I appreciate you letting me know your experience here at the hotel, and your comments where we can improve our guests’ stay. We will certainly use your constructive feedback to ensure we address them. Thank you for giving us the opportunity to hear your feedback. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

Brandon

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 3박 숙박함
답변 제공: Karlie B. 님, 2023년 8월 28일
Brandon,Thank you for choosing the Provo Marriott Hotel and Conference Center. We hope to serve you again when your travels bring you back to Provo.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Favorite Provo Hotel
We stay at this hotel a couple times a year for different events in Provo!! It is our favorite place to stay. Always clean, fun location & great service!
2023년 8월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 8월 27일
Lori,Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our hotel facilities and great service! We look forward serving you again when your travels bring you back to Provo.

8/10 - 좋아요

Pura V

2023년 8월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 9월 15일
Pura, Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We hope to see you soon!

6/10 - 괜찮아요

실제 이용하신 고객

2023년 8월에 2박 숙박함
답변 제공: Karlie B. 님, 2023년 8월 23일
Thank you for choosing to stay at the Provo Marriott Hotel & Conference Center and for your review. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. We hope to serve you again whenever your travels bring you back to Provo.

10/10 - 훌륭해요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are amazing, showers are 2nd to none
2023년 8월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 8월 23일
Gregory, Thank you, we appreciate your kind review and look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.

10/10 - 훌륭해요

Jolene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved it!
We loved it. The only complaint we had was that our truck was too tall to fit in the parking garage. We were told to park it in the Smith's Grocery parking lot a block or two away.
2023년 8월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 8월 23일
Jolene,Thank you, we appreciate your kind review of the Provo Marriott Hotel and Conference Center and our team. We look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.

2/10 - 너무 별로예요

Cheri

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very disappointed
Not good. Parking garage was terrible. Could not fit my vehicle under the height limit. Had to park across the street. Complained to Manager and they did nothing to make my stay a pleasant one. No valet available. The shower curtain smelled horrible when it got wet. The tub didn't drain well. I will never stay at this hotel again.
2023년 7월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 7월 25일
Cheri,Thank you for choosing to stay at the Provo Marriott Hotel & Conference Center and providing your feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for the inconvenience during your stay. I appreciate you letting me know your experience here at the hotel and your comments on our parking and shower curtains. I have shared your feedback with our housekeeping to ensure it is fixed. Additionally, I understand our parking garage isn't ideal for larger vehicles, and we try to accommodate our guests with other options. Evaluations like these help us improve our hotel and the needs of our guests. Once again, thank you for your feedback. I'm sorry that you feel that you can’t come back to the hotel; however, if your travels bring you back to Provo we hope you choose us again.

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great
2023년 7월에 1박 숙박함
답변 제공: Karlie B 님, 2023년 7월 21일
Paul, Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We hope to see you soon!

10/10 - 훌륭해요

Bryce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice. Clean room
2023년 7월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 7월 3일
Bryce, Thank you, we appreciate your kind review of the Provo Marriott Hotel and Conference Center and our team. We look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.

10/10 - 훌륭해요

Tiffany 님, Star

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the staff I spoke with kind and helpful. It is very close to a lot of restaurants and experiences in downtown Provo.
2023년 5월에 2박 숙박함
답변 제공: Karlie B. 님, 2023년 5월 8일
Tiffany, Thank you for visiting the Provo Marriott Hotel and Conference Center. We are happy to hear you enjoyed our hotel and our helpful staff! We look forward serving you again when your travels bring you back to Provo.

10/10 - 훌륭해요

Michele

2023년 5월에 3박 숙박함
답변 제공: Karlie B. 님, 2023년 7월 3일
Michele, Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We hope to see you soon!

10/10 - 훌륭해요

Heidi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

8/10 - 좋아요

stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It is a convenient location with many dining options within walking distance and near the college we were going to for my son's graduation. I did not like the shower products with essential oils in them. The body wash especially was a complete turn off and made me nauseous every time I had to use it. Using odd oils is a risk and not everyone thinks what one person likes is what all will like. I thought it was horrendous. I also was very disappointed at having paid nearly $300 a night for a room with a small kitchen in it that there were no amenities whatsoever for use. No plates, no utensils, etc. We like having a fridge and microwave to utilize for leftovers, but found it frustrating to have all the cupboards and drawers of little value. Staybridge Suites is much better and much more reasonable in price. I understand it was marked up because of BYU graduation week and we had few options available. Still disappointing.
2023년 4월에 4박 숙박함
답변 제공: Karlie B. 님, 2023년 5월 1일
Stephanie, Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve the service we provide.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. I appreciate you letting me know your experience here at the hotel, and your comments where we can improve our guests’ stay. We will certainly use your constructive feedback to ensure we address them. Thank you for giving us the opportunity to hear your feedback. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

Jon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would have liked a free breakfast and coffee, other than that all good.
2023년 4월에 4박 숙박함
답변 제공: Karlie B. 님, 2023년 4월 25일
Jon, Thank you for choosing Provo Marriott Hotel & Conference Center during your visit to the area! Our property is a full service Marriott, which we do not offer complimentary breakfast, however we do have rates that offer breakfast included at our Slate Restaurant. It was our pleasure serving you, and we hope to welcome you again soon.

10/10 - 훌륭해요

Kallee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was super clean and they were so friendly at the front desk. Loved that the tv had Netflix, nice to be able to watch a show and not n just commercials. Overall would stay here again!!
2023년 4월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 4월 21일
Kallee, Thank you for being our guest at Provo Marriott Hotel & Conference Center. I am happy to hear you enjoyed your stay at the Provo Marriott Hotel and Conference Center and our friendly staff! I appreciate your generous comments. We look forward to welcoming you again soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Karlie B 님, 2023년 5월 8일
John, Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The inside of the hotel was absolutely beautiful! The room was clean and comfortable. The parking garage elevator was crap. It took us to the wrong floor several times and wouldn’t come to the floor when we needed to get back on so we ended up taking the stairs with all our dance convention bags and costumes. It was a pain.
2023년 3월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 3월 21일
Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our hotel and room. I am sorry for the inconvenience you had with the parking elevator not working. It can be frustrating finding out the garage elevator wasn't working and having to use the stairs with your bag. Please accept our apologies as we try to get this fixed for our guests. It was our pleasure serving you, and we hope to welcome you again soon.

8/10 - 좋아요

Marcia

2023년 3월에 1박 숙박함
답변 제공: Karlie B. 님, 2023년 4월 17일
Marcia,Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

10/10 - 훌륭해요

Maureen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Karlie B. 님, 2023년 4월 17일
Maureen,Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

8/10 - 좋아요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Karlie B. 님, 2023년 3월 16일
Brent, Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

10/10 - 훌륭해요

Saori 님, Brookline

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious. Close to many good restaurant.
2023년 3월에 4박 숙박함
답변 제공: Karlie B. 님, 2023년 3월 13일
We appreciate you taking the time to rate our hotel. Thank you for a great rating, we hope to serve you again soon.

2/10 - 너무 별로예요

Jason

별로예요: 직원 및 서비스
2022년 12월에 2박 숙박함
답변 제공: Karlie B 님, 2023년 2월 12일
Jason,Thank you for choosing to stay at the Provo Marriott Hotel & Conference Center and providing your honest feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. We pride ourselves on delivering a memorable hotel experience during your travels; however, based on your scores we may have unfortunately fallen short of our goal during your recent stay. Please accept my apology for those items that didn't meet your expectations. Please let me know anything specific from your stay so I can relay to our team and ensure this doesn't happen again. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Provo.

4/10 - 별로예요

Jonathan

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Decorating was beautiful. Staff was great. But the shower had broken shelves separated from the wall, and partway through our stay the outlets just stopped working.
2022년 12월에 2박 숙박함
답변 제공: Karlie B. 님, 2022년 12월 19일
Jonathan,Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our staff and decorating. We are sorry for the inconvenience when the outlets stopped working and the shelves in your shower. Our engineering team will be fixing them.It was our pleasure serving you, and we hope to welcome you again soon.

8/10 - 좋아요

MARC 님, Boca Raton

2022년 11월에 3박 숙박함

10/10 - 훌륭해요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2022년 10월에 1박 숙박함
답변 제공: Karlie 님, 2022년 10월 17일
Edward, Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our hotel and service. We hope to serve you again when your travels bring you back to Provo!

10/10 - 훌륭해요

Steve 님, Long Beach

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good room and comfortable bed.
2022년 8월에 2박 숙박함
답변 제공: Karlie 님, 2022년 8월 31일
Steve, Thank you, we appreciate your kind review and look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel and loved seeing the mountains as you stepped out the door! Service was excellent
2022년 7월에 2박 숙박함
답변 제공: Karlie 님, 2022년 7월 19일
Kimberly, Thank you for being our guest at Provo Marriott Hotel & Conference Center. I am happy to hear you enjoyed your stay at the Provo Marriott Hotel and Conference Center and the view! I appreciate your generous comments. We look forward to welcoming you again soon!

10/10 - 훌륭해요

Stacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious rooms!
The room was very nice. It was very spacious, and I love that it had a mini fridge! The lobby was fairly busy when we arrived, and we had to wait a few minutes to check in. We also had problems with our TV not working. Someone came up and checked on it, then went and found a working TV and replaced it within just a few minutes. Very nice hotel with great service.
2022년 6월에 2박 숙박함
답변 제공: Karlie B 님, 2022년 6월 29일
Stacy, Thank you for being our guest at Provo Marriott Hotel & Conference Center. I am happy we were able to get your TV fixed and appreciate your generous comments of our nice rooms and great service. We look forward to welcoming you again when your travels bring you to Provo!

10/10 - 훌륭해요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
Very nice clean hotel. Staff very professional
2022년 6월에 1박 숙박함
답변 제공: Karlie 님, 2022년 6월 14일
Roberta, Thank you for choosing to stay at the Provo Marriott Hotel and Conference Center. I am happy to hear you enjoyed our hotel and staff. We look forward to serving you again soon.

8/10 - 좋아요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Room 356 needed more lighting. Hard to put contacts in with dim lighting
2022년 6월에 1박 숙박함
답변 제공: Karlie 님, 2022년 6월 14일
Carol, Thank you for letting us know where we can improve our hotel for our guests. Thank you for choosing to stay at the Provo Marriott Hotel and Conference Center. We look forward to serving you again!

10/10 - 훌륭해요

sheila marie 님, Colorado springs

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay at this hotel. The staff was friendly, accommodating, and courteous. The amenities were up to date, clean and well maintained. I most enjoyed my time at the bar. The two gentlemen that tended the bar gave exemplary service to every customer while I was there. The food was yummy to include the burgers and sweet potato fries. Lastly, the housekeeping staff provided A service each day of my stay. Thank you for providing such excellent service! Sheila Williams
2022년 5월에 4박 숙박함
답변 제공: Karlie 님, 2022년 5월 17일
Sheila, Thank you for being our guest at Provo Marriott Hotel & Conference Center. I am happy to hear you enjoyed your stay at the Provo Marriott Hotel and Conference Center, our service and amenities! I appreciate your generous comments. We look forward to welcoming you again soon!

10/10 - 훌륭해요

Ethan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

4/10 - 별로예요

Earl

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
I don’t sleep well with noises and light shining in the room.
2022년 5월에 1박 숙박함
답변 제공: Karlie B 님, 2022년 5월 16일
Earl, Thank you for choosing to stay at the Provo Marriott Hotel & Conference Center and providing your feedback. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. I appreciate you letting us know your experience here at the hotel. I am sorry that your stay was interrupted by noise and the light at night. Our team is working on solutions to ensure we are doing as much as we can to prevent this. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.

8/10 - 좋아요

Debbie

2022년 5월에 2박 숙박함
답변 제공: Karlie 님, 2022년 5월 16일
Debbie, Thank you for being our guest at Provo Marriott Hotel & Conference Center. We look forward serving you again when your travels bring you back to Provo.

2/10 - 너무 별로예요

Roger

별로예요: 직원 및 서비스
Noisy. I expressed my frustration and was told they couldn’t do anything because there was a dance competition. Really? So that means all policies and other guests don’t matter? I will never again stay here. I have had much better sleep in Las Vegas and Disneyland. How are they able to do it and a place in PROVO Utah can’t figure it out? Really poor excuses, customer service and rest. Never again pay the extra and stay across the street at the Hyatt. I have stayed there before and should have done it again. I thought I would give this place a try but lesson learned.
2022년 5월에 2박 숙박함
답변 제공: Karlie 님, 2022년 5월 8일
I appreciate you bringing it to our attention and taking the time to leave comments where we can enhance our guests experience and improve our services. I sincerely apologize for the inconvenience and how we handled the situation. This is not the experience we want for our guests. It is clear there are areas where we could have done much better. I have shared your feedback with our team and will follow up with our associates how we can prevent this from occurring again in the future and for further training to improve our service. I am sorry to hear your experience here had a negative impact on your stay. We will certainly use your constructive feedback to improve the quality of our service and hotel to ensure these issues don't continue in the future. Evaluations like these help us improve our hotel to fit the needs for our guests. I’m sorry that you feel that you can’t come back to the hotel; however, if your travels bring you back to Provo we hope you choose us again.

4/10 - 별로예요

Caroline

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Paid for a unit with a kitchenette....no supplies provided for said kitchenette....original assigned room faced a very ugly brick wall....requested and was assigned a second room with a "view" to the mountains through a fogged window with a torn window screen that had been duct taped....very bad impression over all...spa jets did not work....
2022년 4월에 1박 숙박함
답변 제공: Karlie B. 님, 2022년 4월 19일
Caroline, Thank you for taking the time to share your comments on your recent stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. I appreciate you letting me know your experience here at the hotel and letting us know where we can improve our services. We will certainly use your constructive feedback to ensure we address them. Thank you for giving us the opportunity to hear your feedback.