바(숙박 시설 내)
예약 가능 여부 확인

퀄리티 인 & 스위트 몬테벨로 - 로스앤젤레스 여행 후기

2.5 out of 5
퀄리티 인 & 스위트 몬테벨로 - 로스앤젤레스
7709 Telegraph Road, Montebello, CA

이용 후기

6.4
평점 10 - 훌륭해요. 1001개 이용 후기 중 229개" "
평점 8 - 좋아요. 1001개 이용 후기 중 250개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 187개" "
평점 4 - 별로예요. 1001개 이용 후기 중 149개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 186개" "

6.4/10

청결 상태

7.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

junhyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿 플레이스
너무 좋았어요 다음에도 머무를 예정입니다
2019년 5월에 4박 숙박함
답변 제공: FDM: Marcella Berumen 님, 2019년 8월 1일
We're happy to see you enjoyed your stay. We look forward to seeing you again! 우리는 당신이 즐겁게 머물렀던 것을 기쁘게 생각합니다. 우리는 당신을 다시 만날 것을 고대합니다!

4/10 - 별로예요

Majo

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
La ducha se tapó y no se iba el agua
2024년 4월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 17일
Hola,Gracias por tomar el tiempo para responder a nuestra encuesta. Disculpe por la experiencia que tuvo. le hemos dejado esta informacion a nuestra supervisora para resolver el problema. Muchas gracias!

10/10 - 훌륭해요

Olivia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good stay
2024년 4월에 2박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

4/10 - 별로예요

Baiyao

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
It took time to get hot Water to bath, and water is not hot enough, no enough food to eat….
2024년 4월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 17일
Hello, Thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thamk you for your feedback!

6/10 - 괜찮아요

Richard

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I have not yet received my $100 deposit back.
2024년 4월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 17일
Hello, Thank you for taking the time to respond to our survey. I am sorry for the delay, deposit refunds may take anywhere from 5-7 business days.. Thank you for your feedback!

6/10 - 괜찮아요

Nancy

좋아요: 직원 및 서비스
Not suitable
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 17일
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

2/10 - 너무 별로예요

Guadalupe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There’s nothing,besides the fish tank,,,unbelievable in the sheets on the bed ,,blood on under the pillows,went we noticed that, i pulled the covers and there’s more spots ,not as dark but still, pulled it off and put it on the side of of the bed it’s was late ,I’m just in shock,and the toilet kept moving so bad ,no toilet paper,back up ,,and the cleaning lady was nocking on the door at 845am asking if I’m staying the day ,,I’m like wow ,not cool not happy with the situation,,the manager hasn’t got back to me ,
2024년 4월에 1박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

10/10 - 훌륭해요

Alejandra

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was great! Me and my family had a great experience , hotel was very clean and was very quiet which is very important for us. The staff respects one’s privacy and is very friendly and welcoming ! Breakfast was included which is a plus and it was also very good I don’t have a complaint . Definitely will be staying here again our next vacation .
2024년 3월에 5박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 - 괜찮아요

abimelec

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom exhaust fan didn't work, all the steam that wasn't extracted in each shower was a nightmare. Fair price, and excellent bed, firm and very comfortable. Clean bathroom, although with slight signs of mold in the corners of the bathtub, I think a professional should remove that old silicone and put in a new one, it would give a better appearance. Excellent breakfast, not the best, but at that price it was very good, and the breakfast room was clean at all times.
2024년 3월에 2박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

10/10 - 훌륭해요

Esteban

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room. Complementary parking. The pool was not clean. Breakfast has poor variety.
2024년 3월에 3박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

2/10 - 너무 별로예요

Jorge

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
desayuno incluido terrible
2024년 3월에 6박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

4/10 - 별로예요

Isabel

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Breakfast isnt available all the time. Carpet was so dirty and if you stay 2 days they dont clean your rooom. You have to ask fro clean towels. .
2024년 3월에 2박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

2/10 - 너무 별로예요

Francisco

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property needs some major renovations and needs to get better on cleanliness. Our AC smelled like mold to the point where we had to just shut it off and deal with the room temperature over night. A towel had a bright red dot on it that looked like blood. The hot water took 8 minutes to come on and once it did, it fluctuated between hot and cold. To top it off the maintenence person saw me struggling to bring in my luggage on a luggage cart through a non automatic opening door. Instead of helping me out by holding the door open so i could come in easier, he snickered and continued texting by his truck parked up front. I will never stay at a quality inn ever again.
2024년 3월에 3박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

10/10 - 훌륭해요

rene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and very clean and professional.
2024년 3월에 1박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

10/10 - 훌륭해요

Verónica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2024년 1월에 1박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 - 괜찮아요

Esther

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Needs attention cleanness
2024년 3월에 1박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

8/10 - 좋아요

Ana

2024년 3월에 4박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

8/10 - 좋아요

Daniella

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Location was convenient. Hotel.was older but room was clean. Staff was nice. Breakfast was ok. Good for 1-2 nights.
2024년 3월에 1박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 - 괜찮아요

Anne 님, Monterey Park

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff at the hotel were excellent , especially the crew that covered the breakfast area. Always helpful and ready to assist with any needs. The one major, major flaw was the availability of hot water. I was informed in order to get hot water you need to let the water run for ten to fifteen minutes! I never heard of such a thing, especially during the drought situation in California. One morning the water in the sink was hot so i decided to wash my hair in the sink. After I had lathered up, the water turned cold. Needless to say rinsing out shampoo with cold water wasn’t very pleasant.
2024년 2월에 5박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

8/10 - 좋아요

sandra

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 4박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 - 괜찮아요

MICHEL

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Huele a Marihuana los pasillos , la ubicación es buena , básico para llegar a dormir y bañarse
2024년 2월에 4박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Gracias por sus comentarios! Me alegra mucho saber que disfrutó su estadía con nosotros y disculpe el problema que tuvo en nuestro hotel. espero que elija quedarse con nosotros nuevamente en el futuro. ¡Qué tengas un lindo día!

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 1박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

2/10 - 너무 별로예요

Evelyn

2024년 2월에 1박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

8/10 - 좋아요

Pedro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok
2024년 2월에 2박 숙박함
답변 제공: front desk 님, 2024년 4월 17일
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 - 괜찮아요

Amanda 님, San Antonio

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

JUAN 님, GUADALAJARA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

6/10 - 괜찮아요

Miguel

2024년 1월에 2박 숙박함

4/10 - 별로예요

dwayne

2024년 1월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 1월 22일
Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves in the future.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
I’ve been to the hotel before and as always the staff has been very friendly I honestly have no complaints.
2024년 1월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 1월 22일
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

8/10 - 좋아요

Claudia Edith Trevino

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 1월 22일
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

8/10 - 좋아요

Martine

2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Ignacio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 1월 22일
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

sadia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a comfortable stay. We spent two nights, and will book this place in the future.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Noel

2024년 1월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 1월 22일
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 - 괜찮아요

Dhvani

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel is really convenient location. just across highway exit and near by entry. Only thing I did not like was I found couple of german cockroaches in bedroom.
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Rania

가족 여행
좋아요: 직원 및 서비스
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Candi

2023년 12월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 1월 22일
Hello Candi, Thank you for your review. Please let us know how we can improve our services to better serve you in the future. Hope you consider staying with us again.

4/10 - 별로예요

CARLOS

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very bad attention at the reception
2023년 12월에 2박 숙박함
답변 제공: Guest Service 님, 2024년 1월 22일
We’re so sorry to hear that your experience did not meet our standards. We value our Guests feedback and will work hard to ensure that similar issues do not occur again. Hope you consider staying with us again in the near future.

8/10 - 좋아요

Leonard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Marco

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No hacen limpieza diario!
El hotel esta viejo, NO HACEN LA LIMPIEZA DIARIO por politicas del Hotel, no te dan respuesta de las periciones en recepción!
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Dusan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Breann

2023년 12월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 1월 22일
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 - 괜찮아요

Dianela

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good price
It’s a good price. We stayed 4 nights while visiting family over Christmas. The phone in our room was not working, they do have a phone downstairs for guest to use. The shower in the room did not get too warm and/or warm enough. Room service is only provided upon request or every 2 nights but they are willing to give you clean towels. The business center is not working, luckily I was able to find my phone. Breakfast was provided but we didn’t not partake. The room was clean. The hotel is a bit old, but good for the price.
2023년 12월에 4박 숙박함
답변 제공: Management 님, 2023년 12월 27일
Hello Daniela, Thank you for choosing the Quality Inn and Suites Montebello for your stay. We appreciate your feedback and we have resolved the issue with the phone line and business center. It must have been the outage that affected from performing back to normal. Indeed, our housekeeping is on request but we are more than happy to supply with you any essentials when needed. We will share your feedback with the head of housekeeper to look out for longer stays and to supply what's needed. We will continue to improve our services.We look forward to welcoming you back on your next trip to LA. Thank you

8/10 - 좋아요

John Garza

연인과의 여행
좋아요: 청결 상태
It is in an industrial park. They have security in the parking. It was safe but it gave me a feeling of uneasiness. There was no threat and the staff was excellent.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 27일
Hello John, We appreciate your kind review. We hope to see you again soon.

8/10 - 좋아요

Joydeep

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Already shared about the mis management at the breakfast area and overcharging for a slice of bread
2023년 12월에 4박 숙박함
답변 제공: Guest Service 님, 2023년 12월 18일
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 - 훌륭해요

Maria

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Guest Service 님, 2023년 12월 19일
Thank you for taking a moment to share your experience at the Quality Inn Montebello. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

4/10 - 별로예요

John

2023년 12월에 3박 숙박함
답변 제공: Guest Service 님, 2023년 12월 19일
Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves in the future.

10/10 - 훌륭해요

David

연인과의 여행
Friendly Staff and really clean
2023년 12월에 1박 숙박함
답변 제공: Guest Service 님, 2023년 12월 19일
Thank you for taking a moment to share your experience at the Quality Inn Montebello. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

6/10 - 괜찮아요

J Guadalupe

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Good customer service, good breakfast, calm place to stay. Some of the furniture of the room and condición of the bathroom is bad, not worth the price of the stay, plus used toilet paper in bathroom.
2023년 12월에 2박 숙박함
답변 제공: Guest Service 님, 2023년 12월 19일
Thank you for taking the time to write a review. We appreciate your comments and regret to hear thatyou were disappointed with some aspects of our service. We aim to improve on the feedback provided and hope to see you again in the near future.

8/10 - 좋아요

CARLOS

단체 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bueno costo beneficio
Fuimos al outlet citadel Excelente ubicacion y servicios que ofrecen. S precio
2023년 11월에 2박 숙박함
답변 제공: Guest Service 님, 2023년 12월 19일
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.