Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you for your kind review. We hope to see you again soon. Safe Travels, The staff of Quality Inn & Suites

Thank you for your kind review. We hope to see you again soon. Safe Travels, The staff of Quality Inn & Suites

Thank you for your review. We hope that we can do better next time. Have a safe trip

Thank you for your review. We hope that we can do better next time. Have a safe trip

Thank you for your review. We hope that we can do better next time. Have a safe trip

Thank you for your review. We hope that we can do better next time. Have a safe trip

Thank you for your review. We hope that we can do better next time. Have a safe trip.

Thank you for your review. We hope that we can do better next time. Have a safe trip.

Thank you for your kind review. We hope to see you again soon. Safe Travels, The staff of Quality Inn & Suites

Thank you for your review. We hope that we can do better next time. Have a safe trip.

Thank you for your kind review. We hope to see you again soon. Safe Travels, The staff of Quality Inn & Suites

Thank you for your review. We hope that we can do better next time. Have a safe trip.

Dear Danny, Thank you for taking the time to leave a review! If you go to ADA.gov and read "Frequently Asked Questions about Service Animals and the ADA" it states: "Q3. Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA? A. No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA. However, some State or local governments have laws that allow people to take emotional support animals into public places. You may check with your State and local government agencies to find out about these laws." We do not charge a pet fee for service animals, but as an emotional support animal (or "Emotional Support Pet" as I believe that is what you meant by "ESP") does not count as a service animal according to the ADA, we do charge our regular pet fee for those. More information about service animals and what qualifies as a service animal can be found on ADA.gov. Thank you again for your time and we hope you have a great week! Kind Regards, Angelica B. Assistant Manager Quality Inn & Suites Burnham, PA

Carlos, Thank you for your kind review. We hope to see you again soon. Safe Travels, The staff of Quality Inn & Suites

Thank you for staying with us.

Tod, Thank you for staying with us. We hope to see you again soon.

Jeanine, Thank you. We hope to see you again soon. Safe travels, The friendly staff of Quality Inn & Suites

Gregory, Thank you for your review. We are always striving to provide guests with an exceptional service.

David, Thank you for your review. We hope that we can do better next time. Have a safe trip.

Michelle, We here at Quality Inn thank you for your awesome rating. We hope to see you again.

Hi Michelle, Thank you. We appreciate all good ratings and brings smile to our staff. We hope to see again soon.

Hello, Thank you for your exceptional review. We appreciate your feedback. Regards, Alex & the awesome team at Quality Inn

Hi Judi, The entire staff and I appreciate your kind review. Thank you, it means so much to us. Stay Safe & Kind Regards, Alex

Barb, It was pleasure speaking with you today. I hope that Choice Privileges team helped you out and get you squared away. Again I do apologize for the inconvenience that it may have caused you. As stated during our conversation, we do not sign anyone up unless they specifically request it. I hope that this does not stop you from booking with us again. We hope to see you soon. The Happy People of Quality Inn of Burnham PA.

Thank You for your feedback.

Thank you Janet for staying with us. We value your feedback. I will be sure to pass on your compliments to rest of our staff. We hope to see again soon.

Thank you for staying with us. We value your feedback. I will surely pass on your compliments to rest of our staff. We hope to see again soon.

Please accept our sincere apologies for failing to meet your expectations in regard to your stay. Our staff works very hard to ensure that all of our guests feel welcome, have a clean comfortable room and a pleasant stay. I can assure you this is not the norm for our property. Had we known there were issues with your room we would have been more than happy to correct the situation.

Please accept our sincere apologies for the issues you had during your stay. We truly appreciate you taking the time to share your experience with us. The entire staff works very hard to ensure that all of a guests have a clean comfortable room and a pleasant stay. I can assure you that the problems you had with the heat and the cleanliness of your room are not the norm for our property. We are sorry to hear that your experience with our restaurant do not go well. We thank you for taking the time to tell us in detail what your issues were for it helps us to make corrections that will make all our future guests stays more pleasant.

We are all do happy to hear that you stay was pleasant. We appreciate you sharing your experience with us. Please be sure to stay with us again when next in our area.

Thank you for taking the time to share your observations from your recent stay with us. We truly appreciate your input. Hope to see you again soon. Best Regards, Cathy Collins, GM

Thank you so much for taking the time to share your experience at our hotel. We are glad that we were able to make your stay a pleasant one. Please be sure to stay with us again on your next visit to the area.

Thank you so much for commenting on your stay. We value your opinion. Glad we were able to meet your needs. Please be sure to stay with us when you are next in our area.

That you so much for your comments in regard to your reservation. a lot of times when you get great rates through a 3rd party website they are prepayment no cancel. If you know definitely that you are going to be staying somewhere they are a good deal but as you found out when plans change you can't change the reservation and then you are out the money. In the future if I wasn't sure I was going I would not commit to a no cancel reservation.

Thank you so much for your compliments we truly appreciate your words. Hope to see you again soon.

Pl;ease accept our sincere apologies for failing to meet you expectations during your stay. had we know there were issues with your room we would have gladly resolved the problems to make your stay more enjoyable.

Thank you so much for taking the time to tell us about your stay. We truly appreciate your sharing your thoughts about our property and our staff. I am glad that we were able to accommodate your needs. I am sorry to hear that you were not so impressed with Tony's Restaurant. The food and service are normally very good and it was disappointing to hear that you had a bad experience. I do however appreciate your comments for it helps us to make changes that will better serve all of our guests.

Please accept our sincere apology for failing to meet your expectations in regard the housekeeping during your recent stay at our hotel. The staff works very hard to ensure that all of our guests have a clean comfortable room and a pleasant stay. We are very sorry we failed you. I thank you for taking the time and being very specific in regard to the issues so that we can correct these problems so that future guests do not have the same issues. Thank you again for sharing your concerns with us.

Thank you so much for taking the time to comment on your stay we truly appreciate hearing from all of our guests for it helps us to know what we are doing right and what we are doing wrong. This allows us to make changes that will better serve all of our guests. Thank you for sharing it is much appreciated.

Please accept our apology for failing to meet your expectations in regard to your guest room. Despite the fact that guests are told at check in they can not smoke in a nonsmoking room they seem to believe that the rule does not pertain to them. If we had known that you we not happy with your room we would have gladly moved you to a room more to your liking. We do appreciate you bringing this to our attention. I have shared your concern with our head housekeeper so that we can correct the issue. Thank you for taking the time to tell us about your stay.

Thank you for your comments regarding your recent stay. We appreciate your sharing your observations.

Thank you so much for commenting on your stay. I am glad we were able to accommodate your needs. I am sorry you had trouble locating us when you arrived. Our off ramp was recently relocated and we are looking in to adding additional directional signage in that area to help our guests find us. Hopefully next time you stay with us we will be easier to locate.

Thank you for taking the time to tell us about your stay. We appreciate hearing from all of our guests for it helps us do a better job of providing good service. Please be sure to stay with us again when next in the area.

So glad you enjoyed your stay with us. Everyone here does their very best to ensure that our guests have a clean comfortable room and a pleasant stay. We are so happy to hear that we accomplished that for you. Hope to see you again soon.

It is only a 30 minute drive from our hotel to PSU. The road improvements on 322 are going to make it even faster for our guests once the construction is complete. During Football Season it's a breeze getting to and from the games and our pricing is much better that staying right in State College on home game weekends. Hope to see you again soon!!

Thanks so much for staying with us and for your comments regarding your stay. There are a lot of good restaurants near us as well as our very own on site restaurant. If you haven't tried out Tony's you'll have to check it out next time you are in town. See you again soon!!

We truly appreciate the time you took to tell us about your stay. I am glad you were able to take advantage of the newly renovated swimming pool and Tony's Restaurant. We do indeed live in a beautiful area and I hope that you will be able to return and spend more time exploring. Thank you so much for your compliments. I will be sure to pass them on to the staff.

Thank you for sharing your experience at our hotel. Glad you had a chance to enjoy our newly renovated swimming pool. Our staff works hard to make our guests feel welcome and to ensure they have a pleasant stay. I am happy to hear that we reached our goal during your stay. Please be sure to stay with is again when next in the area.