로비 좌석 공간

게일 시카고 여행 후기

4 out of 5
게일 시카고
201 E Delaware Pl, Chicago, IL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 404개" "
평점 8 - 좋아요. 1003개 이용 후기 중 326개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 132개" "
평점 4 - 별로예요. 1003개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 51개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함

8/10 - 좋아요

eunjung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
존행콕바로옆이라 위치도좋고 방도넓고 만족했어요
2018년 12월에 2박 숙박함

8/10 - 좋아요

Edgardo Luis Rivera 님, Elyria

단체 여행
좋아요: 청결 상태, 직원 및 서비스
All good
2020년 10월에 2박 숙박함

8/10 - 좋아요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was nice, but heater did not work well, it was too hot in room!
2022년 1월에 1박 숙박함

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall was good, however was not base TV only stream so we count not used it.
2021년 12월에 2박 숙박함

8/10 - 좋아요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super location and nice quiet hotel. Missing some amenities, perhaps due to pandemic issues. No valet parking, no fridge or hair dryer in the room . Staff was very accommodating and hope they survive the pandemic. Would consider staying again.
2021년 12월에 3박 숙박함

2/10 - 너무 별로예요

Asma

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience
No one to help with the luggage, The lady at The front desk was nice but I asked for a room with refrigerator,she said couldn't give me one with two beds . The room was awful !! Even they had some renovations I got very bad room with lots of damages ! the beds seems clean )the only good thing about it No place to hang the towels The carpet was so dirty The light was not bright enough Really hated when first entered,but my dad said we only needed it for the night let's sleep and rest !! Which was hard because of the bang sounds most of the time !!! Over all was bad experience for us I've been to soooo many hotels around the world ,and this is the second worst room we been in!!!
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: elia 님, 2021년 12월 24일
Thank you for choosing the gale!

10/10 - 훌륭해요

Dmitriy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2021년 12월에 2박 숙박함
답변 제공: elia 님, 2021년 12월 24일
Thank you for choosing the gale!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking was an issue. Also room had 1 chair really, should always have 2. Tile on floor in bathroom was cracked.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Kierra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: elia 님, 2021년 12월 20일
Thank you for choosing the gale!

8/10 - 좋아요

Christina

2021년 12월에 2박 숙박함
답변 제공: elia 님, 2021년 12월 20일
Thank you for staying with us!

8/10 - 좋아요

Kali

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property
2021년 12월에 1박 숙박함
답변 제공: elia 님, 2021년 12월 14일
We thank you for choosing the gale!

8/10 - 좋아요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice enough but hoped for better
Room lighting options were poor. Even with every light on the room was still dark. Bedside lighting was a lightbulb screwed into wall with no way to turn on/off without getting out of the bed. Room was clean though rather spartan. TV options way too complicated to figure out without dedicated studying - never did figure out how to get plain network TV so we could figure out what was going on (weather-wise) in the area. Good location for where we needed to be, quiet area but close to Water Tower etc. Found reasonable parking options through SpotHero.
2021년 12월에 1박 숙박함
답변 제공: elia 님, 2021년 12월 14일
Hello Diane, Thanks for your stay with us and for sharing your experience with other travelers. We are glad you enjoyed being so close to everything. Please rest assured we have addressed each of these points with the team to ensure we improve on this. We value your honest feedback.

10/10 - 훌륭해요

sheena

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The service was great just the room had a little uncomfortable condition.
2021년 12월에 1박 숙박함
답변 제공: elia 님, 2021년 12월 14일
Thank you for the feedback. If you don't mind, I would like a little more information. Please reach out to me at emagana@meninhospitality.com

6/10 - 괜찮아요

Andreas

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
No coffee in the room, poor lighting in the room, we had to ask to have a desk
2021년 11월에 7박 숙박함
답변 제공: elia 님, 2021년 12월 14일
Dear Andreas, We are working on bringing coffee machines back to the rooms. Also, there is a newly opened specialty coffee shop in the lobby (Angora) open daily. Thank you for sharing your constructive feedback!

10/10 - 훌륭해요

daniel s

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Prefect location and good price.
2021년 12월에 1박 숙박함
답변 제공: elia 님, 2021년 12월 14일
Thank you for staying with us Daniel!

10/10 - 훌륭해요

Ashlee

2021년 12월에 1박 숙박함
답변 제공: elia 님, 2021년 12월 14일
Thank you for staying with us Ashlee!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Adequate stay
The hotel was very clean. The bed was comfortable. I was surprised there was no refrigerator in the room or coffee maker. I thought these were standard, but apparently not. The sink in the bathroom was VERY small, low and looked like it was hanging from the wall (slanted downward). The front desk was helpful when I had a question about a place to go for breakfast and how to get transportation.
2021년 11월에 1박 숙박함
답변 제공: elia 님, 2021년 11월 22일
Thank you for the feedback. We are working on bringing the mini refrigerators. We hope to have you back at the gale!

6/10 - 괜찮아요

Jacqueline

2021년 11월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: elia m. 님, 2021년 11월 17일
Thank you for choosing The Gale! We hope to have you back again soon!

10/10 - 훌륭해요

ANNA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thumbs up
Great location, walking distance to shops and restaurants. The bathroom was large with a make up counter and mirror. The beds were very comfortable.
2021년 11월에 2박 숙박함
답변 제공: elia 님, 2021년 11월 16일
Thank you for choosing The Gale. We hope to have you back soon!

6/10 - 괜찮아요

estefania 님, miami

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We rented a city view King room to be given a view of a building. Once we went in we also noticed the walls had paint coming off the walls, the wooden floors sounded once you walked in the room, there was a soda cap under the bed, and the sheets had a hole in them. My partner and I tried to make the best out of it as we were celebrating our 3 year anniversary, but were still very disappointed since we had high expectations for this hotel based on the reviews.
2021년 11월에 1박 숙박함
답변 제공: elia 님, 2021년 12월 14일
Dear estefania, I apologize for the inconvenience this has caused. I regret that we missed the mark and would like to make it up to you. Please reach out to me for a future stay at emagana@meninhospitality.com Kind regards, elia magaña

10/10 - 훌륭해요

Braden

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2021년 11월에 3박 숙박함
답변 제공: elia 님, 2021년 11월 13일
We thank you for staying with us!

6/10 - 괜찮아요

Kristen L

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함
답변 제공: elia 님, 2021년 12월 20일
We appreciate the rating. Thank you for choosing the gale!

10/10 - 훌륭해요

Eduardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bueno todo
2021년 10월에 3박 숙박함
답변 제공: Ann Olsson 님, 2021년 11월 6일
Gracias!!!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel. Great location. Be sure to ask for a recently renovated room.
2021년 10월에 2박 숙박함
답변 제공: Ann Olsson 님, 2021년 11월 3일
I am so happy to hear that you enjoyed yourself here in Chicago and our newly renovated rooms! We welcome you to make yourself at home again anytime as we would love nothing more than the opportunity to welcome you again. Hurry back! Ann Olsson General Manager

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함
답변 제공: Ann Olsson 님, 2021년 11월 1일
Thank you for your awesome score! We hope we get to welcome you back soon! Hurry back!! Ann Olsson General Manager

6/10 - 괜찮아요

Susan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Difficulties from the Start
Our stay started out very bad. The original room was very small, but I was moved to a larger room in about 3 hours of my arrival. There was no bell man on staff, and how to deal with my own baggage. Also, our TV, which was only streaming services, was not working for the first day due to lack of internet. Fortunately, I do subscribe to streaming services, but couldn't get any local network stations. Very upsetting. On the 2nd day of our stay, the toilet kept clogging up and had to have the toilet plunged several times. Finally on day 3 they moved us to another room and did send a houseman to move our things. This was all very upsetting as my sister was recovering from surgery, the reason for my stay. I will say though that the Manager on Duty, Ann, did respond well to all of our concerns, which would be the only reason I would return to this hotel.
2021년 10월에 7박 숙박함
답변 제공: Ann Olsson 님, 2021년 11월 1일
Dear Susan, I am so sorry for all the issues you experienced in the beginning, but glad we got it resolved! It truly was a joy to have you and your sister here and I hope she is doing better! I really hope you two will come back another time as we would love to see you again! Take care!! Ann Olsson General Manager

10/10 - 훌륭해요

Benedicte

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had such a great experience. The staff was amazing and I’ll definitely be coming back
2021년 10월에 3박 숙박함
답변 제공: Ann Olsson 님, 2021년 11월 1일
Thank you for your awesome review!! We would love nothing more than to see you back here soon!! Stay warm! Ann Olsson General Manager

10/10 - 훌륭해요

MARGARET 님, WILLIAMSVILLE

2021년 10월에 3박 숙박함

4/10 - 별로예요

Deborah

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Will not stay there again. The staff was polite but unresponsive to my issues. There was a constant tapping noise, but worse was the sewer smell coming from the bathroom/toilet. My two nights were horrible with the noise nonstop during the night and stench that filled the room.
2021년 10월에 3박 숙박함
답변 제공: Ann Olsson 님, 2021년 11월 1일
We thank you for choosing to stay at the Gale Chicago while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. Yours Sincerely, Ann Olsson General Manager

10/10 - 훌륭해요

Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2021년 10월에 2박 숙박함
답변 제공: Ann Olsson 님, 2021년 10월 25일
Thanks for your awesome rating!

8/10 - 좋아요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New way of travel???/
Overall our stay at the Gale Hotel was good. Just a little more transparency with what staying at the hotel entails. There's no housekeeping everyday, housekeeping is offered every 3 days. If you do ask for anything they do accommodate you. Also, to watch TV in the room they only offer Roku and while they have a guest account function that you could find some options, I imagine, this is the trend travelling is going to in the future. Again, our stay at the Gale overall was good. Just a heads up as to what the guests should expect would be appreciated. One more thing, parking at the garage could be a headache, maybe try the parking garage across the street, that had attendants at the entrance, i imagine it would be easier with them telling you if it's full or not.
2021년 10월에 5박 숙박함
답변 제공: Ann Olsson 님, 2021년 10월 25일
Dear Marco, Thank you so much for taking the time to review our hotel and provide honest feedback. I agree the ROKUs are bit difficult and I am working with comcast at this very moment to get regulars TV channels back! It is our hope that you might consider joining us again in the months ahead as we would love nothing more than the opportunity to welcome you again. Yours Sincerely, Ann Olsson General Manager

4/10 - 별로예요

Maria Isabel

가족 여행
별로예요: 청결 상태
El servicio de recepción muy bueno , pero en cuanto a la habitación no hicieron la limpieza hasta que lo solicitamos así como proveernos de artículos de limpieza y toallas , siendo que es un servicio que va implícito en el precio que se pagó . La ubicación excelente
2021년 10월에 4박 숙박함
답변 제공: Ann Olsson 님, 2021년 10월 25일
Dear Maria Isabek, Thank you for providing us with your feedback! The Michigan Avenue is home to some of the most fabulous dining and shopping experiences in Chicago and glad to hear you enjoyed being right in the center of it all. Please feel free to visit us again anytime and we hope to see you very soon. Yours Sincerely, Ann Olsson General Manager

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay, perfect location. Ann is amazing, she really cares about her guests!
2021년 10월에 2박 숙박함
답변 제공: Ann Olsson 님, 2021년 10월 24일
Andre! Thank you for your review! Both me and the team love having you here and we hope to see you back soon!! Hurry back! Ann Olsson General Manager

8/10 - 좋아요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2021년 10월에 1박 숙박함

4/10 - 별로예요

Susan

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is located in a great area next to all the major shops, but after seeing our room it was obvious this was the only good thing. The room was dirty with finger prints and cup stains everywhere. There was a dirty microwave, no refrigerator or coffee maker. The walls have multiple scratches and pieces of drywall missing. The only things clean was the over bleached bedding. Oh and the staff was extremely rude. The parking attendant made rude remarks and was especially sarcastic. I will not be staying here again. The lower price is not worth it!
2021년 10월에 1박 숙박함
답변 제공: Ann Olsson 님, 2021년 10월 18일
We thank you for choosing to stay at the Gale Chicago while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. Yours Sincerely, Ann Olsson General Manager

8/10 - 좋아요

Yasmeen

2021년 10월에 2박 숙박함

8/10 - 좋아요

Zhanna

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
it is nice stay, with friendly staff
it is a good location, and could have much charm... the room however was nothing like posted photos. there are might be some room has been remodeled and some not. even though i booked a suite (showing beautiful photo), hoping for an 'boutique' hotel experience, it looked tiered and worn out. personal were super friendly and accommodating. Lobby area has a charming windows and set up with a cozy coffee shop.
2021년 10월에 1박 숙박함
답변 제공: Ann Olsson 님, 2021년 10월 11일
We thank you for choosing to stay at the Gale Chicago while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. Almost all of our rooms have been renovated, we have 2 more floors to go.... I am not sure if you were in an unrenovated room but it sounds like it. I would love to welcome you back a discounted rate and an upgraded room so you can experience what we are all about! Please contact me at aolsson@meninhospitality.com. It is our hope that you might consider joining us again in the months ahead as we would love nothing more than the opportunity to welcome you again. Yours Sincerely, Ann Olsson General Manager

10/10 - 훌륭해요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and beautiful hotel
2021년 10월에 1박 숙박함
답변 제공: Ann Olsson 님, 2021년 10월 11일
Thank you for this awesome review! Hope to see you back soon!! Ann Olsson General Manager

10/10 - 훌륭해요

Judith Ann

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Beautiful property. Excellent location. Very comfortable beds and pillows!
2021년 10월에 1박 숙박함
답변 제공: Ann Olsson 님, 2021년 10월 4일
What an honor to receive such a nice review from you. We are thrilled that you had a great time with us! Please feel free to visit us again anytime and we hope to see you very soon. Until then! Ann Olsson General Manager

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 객실의 편안함
Gale hotel
Toilet needs fixing and they forgot to put the threshold going from bathroom to bedroom so I kept getting pricked. Looked like they were in the throws of decorating and we interupted them! We were told we'd have a view but not really. We upgraded to a suite so place was spacious. Bed was very comfy. Service was great,tho, especially barrista at coffee shop! Location was great!
2021년 9월에 3박 숙박함
답변 제공: Ann Olsson 님, 2021년 10월 4일
Thank you for sharing this review as it helps us to understand what you most loved about our hotel and how we might have elevated the experience even further. I am so happy to hear you had a good time in Chicago and that the team took good care of you! Our entire team loved having you with us, and we are all anxiously awaiting your return. Hurry back! Yours Sincerely, Ann Olsson General Manager

8/10 - 좋아요

gayle

좋아요: 청결 상태, 직원 및 서비스
2021년 9월에 3박 숙박함

4/10 - 별로예요

James

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lighting in the room was terrible (except in the bathroom it was good). It was impossible to read after dark, the rooms seemed designed for coolness and not really for comfort. The TV did not work unless you logged into a streaming service on your personal account. No refrigerator (it looked like it was removed. Very noisy, including hearing people on the street below our 8th floor room. Also the room smelled like weed even though there was a sign in the room saying the entire hotel was non-smoking. Parking was a hassle and you needed to request a change of towels (totally fine, however, it wasn't communicated to us when we arrived or through any messages in the room. Way over priced considering the state of the room. Please new beside lamps!
2021년 9월에 2박 숙박함
답변 제공: Ann Olsson 님, 2021년 10월 1일
We thank you for choosing to stay at the Gale Chicago while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. Yours Sincerely, Ann Olsson General Manager

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, fantastic shower, but the elevator was a bit slow.
2021년 9월에 1박 숙박함
답변 제공: Ann Olsson 님, 2021년 9월 29일
Thank you for a great review!! Hope to have the pleasure of welcoming you back soon!! All the best! Ann Olsson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Courteous and Clean
The staff was courteous. They were able to accommodate an early check in. The room was clean and modern. The hallways and elevators were clean. It was a great mini getaway in the city for 1 day. I’d definitely go back.
2021년 9월에 1박 숙박함
답변 제공: Ann Olsson 님, 2021년 9월 23일
What an honor to receive such a nice review from you. We are thrilled that you had a great time with us! As you have noted, our colleagues take great pride in ensuring that every guest has an exceptional experience at our hotel and we trust that you felt well taken care of from the moment that you entered our front doors. Please feel free to visit us again anytime and we hope to see you very soon. Until then! Ann Olsson General Manager

10/10 - 훌륭해요

Amber

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t listen to all those negative reviews. This place is wonderful ! I love the location, the room was clean and very appealing. The staff were very helpful in every way and the coffee shop makes some wonderful lattes. *I got iced white mocha and lavender lattes with oatmilk every morning, soo good. This place is wonderful, especially if you’re looking for an authentic Chicago feel.
2021년 9월에 7박 숙박함
답변 제공: Ann Olsson 님, 2021년 9월 21일
What an honor to receive such a nice review from you. We are thrilled that you had a great time with us! As you have noted, our colleagues take great pride in ensuring that every guest has an exceptional experience at our hotel and we trust that you felt well taken care of from the moment that you entered our front doors. I am also glad you loved our new coffee shop Angora! Please feel free to visit us again anytime and we hope to see you very soon. Until then! Yours Sincerely, Ann Olsson General Manager

8/10 - 좋아요

VIRIDIANA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Great location but no services with staying there. You have to pay for parking and it is not near the location.
2021년 9월에 1박 숙박함
답변 제공: Ann Olsson 님, 2021년 9월 21일
We thank you for choosing to stay at the Gale Chicago while visiting Chicago. There really is no free parking in downtown Chicago. And I am sorry if that was an inconvenience for you. It is our hope that you might consider joining us again in the months ahead as we would love nothing more than the opportunity to welcome you again. Yours Sincerely, Ann Olsson General Manager

10/10 - 훌륭해요

Jennifer Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff person who checked me on was excellent.
2021년 9월에 2박 숙박함
답변 제공: K...A 님, 2021년 9월 18일
Thank you for your feedback, we appreciate you staying with us.