We deeply regret the inconvenience you experienced during your recent stay with us. Your feedback is invaluable to us as it helps us identify areas where we can improve our service.We want to acknowledge the conversation our manager had with a compassionate woman who was involved in the reservation process. Her efforts were aimed at resolving the issues and ensuring your satisfaction. However, we understand that despite these efforts, your dissatisfaction persists, and for that, we sincerely apologize.The late-night call concerning a billing error was an unfortunate mistake on our part, attributed to the oversight of a new team member who was eager to rectify the situation promptly. We recognize the disruption this caused to your stay and assure you that we are implementing measures to ensure such occurrences are minimized in the future, prioritizing the comfort and peace of mind of our guests.Additionally, we have addressed the concerns raised regarding the cleanliness of your shower with our housekeeping team. It is our commitment to uphold the highest standards of cleanliness throughout our establishment, and we are taking steps to ensure that these standards are consistently met.Your satisfaction is paramount to us, and we genuinely appreciate the opportunity to learn from your experience. Please do not hesitate to reach out to us directly to further discuss your concerns or to assist in making arrangements for your next stay. We are dedicated to regaining your trust and making your future visits with us truly enjoyable.

Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us enhance the experiences of our guests.We apologize for any discomfort you experienced due to the firmness of the bed. Your comfort is important to us, and we will address this issue promptly to ensure a more restful stay for our future guests.Additionally, we apologize for the disturbance caused by the noisy neighbor during the early hours of the morning. We understand how disruptive such occurrences can be and will take measures to minimize the likelihood of similar disturbances in the future.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

Oh no, Frank! So sorry about the tv. If you call the office someone would be happy to help fix it for you. Hope to see you again soon! :)

Thank you so much for taking the time to leave a review. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay at our hotel. We hope to welcome you back in the future and we'll do our best to make your next stay even more enjoyable. Thank you again for choosing to stay with us and for sharing your thoughts.

Thank you so much for your review. It brings us immense joy that you found our hotel to be a delightful place to stay. We strive to create a comfortable and enjoyable environment for all our guests and your positive feedback is a true testament to our efforts. We take great pride in our commitment to providing exceptional service and ensuring that every aspect of your stay exceeds expectations.

Thank you for kind review. We are thrilled that our team members made a positive impression on you. Our staff members are dedicated to delivering outstanding hospitality. It is also wonderful to know that you found our facilities and amenities to be up to your satisfaction. We hope to see you again!

Thank you so much for taking the time to share your wonderful review of your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a fantastic experience with us. It was an absolute pleasure hosting you, and we would be honored to welcome you back for another exceptional stay.

Thank you for your good review. We value all guest feedback as it allows us to identify areas where we can improve and enhance the overall guest experience. Thank you once again for your feedback and we hope to have the opportunity to welcome you back soon!

Thank you for sharing your positive experience at Redwood Creek Inn. We greatly appreciate your feedback and are thrilled to hear that you had a great stay with us.We're glad to know that you enjoyed our patio area and found it to be a pleasant space to relax and unwind. It's wonderful to hear that you also found the room to be comfortable and to your liking. We strive to create a welcoming and comfortable atmosphere for all our guests, and we're delighted that we met your expectations.We understand that being located on a Main Street can result in some traffic noise. However, we're glad that the noise did not significantly affect your stay, especially with the AC on. Our aim is to ensure a peaceful environment, and we appreciate your understanding and adaptability in this regard.We're pleased that our proximity to Whole Foods and the nearby shopping center with various restaurants added convenience and options to your stay. It's our goal to provide our guests with easy access to amenities and dining choices, and we're delighted that you found this to be the case.Thank you for choosing Redwood Creek Inn, and we're thrilled to hear that you would stay with us again. We look forward to welcoming you back and providing you with another enjoyable and comfortable experience.

Thank you for taking the time to leave us such a positive review. We appreciate your feedback and are thrilled to hear that our convenient location added value to your stay.We're delighted that our motel's proximity to the CalTrain station made it easily accessible for you. We understand the importance of convenience, and being within walking distance from the train station allows our guests to have a hassle-free journey.It's fantastic to hear that you found our location to be surrounded by a variety of restaurants, stores, and businesses. We strive to offer our guests a vibrant and diverse neighborhood, ensuring that there are plenty of options for dining, shopping, and exploring the local area.We're also pleased that you found our motel to be easily accessible to downtown Redwood City. The vibrant downtown area offers a charming atmosphere, a multitude of dining options, and a chance to explore the local culture and attractions.Thank you once again for your kind words. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future for another convenient and enjoyable stay.Warm regards,

Thank you so much for taking the time to leave us a glowing 5-star review. We sincerely appreciate your feedback and are thrilled to hear that you had such a fantastic experience during your stay at our hotel. We look forward to have the opportunity to welcome you back soon!

Thank you for your fantastic 5-star review. We would be honored to welcome you back for another outstanding stay in the future!

Thank you for taking the time to share your positive experience at our motel. We appreciate your feedback and are delighted to hear that your stay was enjoyable.We understand that El Camino Real can be a busy road, but we're pleased that you found our Inn to be on the better side in terms of noise levels. We have made efforts to minimize disturbances by installing newer windows and doors to help create a more peaceful environment for our guests. We're glad that our fan provided you with the perfect solution for canceling out any remaining noise, ensuring a restful night's sleep.It's wonderful to know that the water pressure exceeded your expectations. We strive to provide a comfortable and convenient experience for our guests, and it's great to hear that you found our water pressure to be better than many other motels in the area.We're also pleased to hear that our location offered convenience and accessibility to nearby amenities. The proximity to Whole Foods and Safeway, as well as various dining options, provides our guests with a range of choices just a short distance away. Additionally, we're delighted to know that you found downtown Redwood City to be walkable and filled with many dining options.Thank you once again for choosing to stay with us and for your kind words. We look forward to welcoming you back on your next visit, and we will strive to ensure your stay is equally comfortable and enjoyable.

Thanks for your review, hope to see you again soon!

We are sorry to hear that you had a negative experience at our hotel. We take all reviews seriously and would like to address the issue you mentioned. We would like to clarify that our hotel policy strictly prohibits locking guests out of their rooms and we deeply regret that this happened to you. Our maintenance team was immediately informed and the lock was fixed promptly.