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모텔 6 채터누가, 테네시 - 에어포트 여행 후기

2 out of 5
모텔 6 채터누가, 테네시 - 에어포트
5505 Brainerd Rd, Chattanooga, TN

이용 후기

5.0
평점 10 - 훌륭해요. 221개 이용 후기 중 41개" "
평점 8 - 좋아요. 221개 이용 후기 중 25개" "
평점 6 - 괜찮아요. 221개 이용 후기 중 27개" "
평점 4 - 별로예요. 221개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 221개 이용 후기 중 96개" "

5.2/10

청결 상태

6.4/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

4.2/10

친환경

이용 후기

10/10 - 훌륭해요

Alexandria

2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Cheyenne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible area, horrible customer service, and tried to charge me 100 cash pet deposit. I left without staying.
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 3일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 - 너무 별로예요

Chastity

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 4일
Hi Chastity,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 - 너무 별로예요

DON

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I reserved a queen with you they didn’t have one then they up charged me for a kind therefore going thru u is unreliable The bed was soaking wet, never seen that before they gave me another room
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 3일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Joyce

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ROACHES!! So bad they were crawling everywhere! Hotel stunk
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 20일
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 - 너무 별로예요

Zulema

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelled horrible!! Roaches everywhere!
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 - 훌륭해요

Robin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 24일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Robin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 24일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Lakisha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 16일
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

Pedro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had one of the best life experiences. With reservation and after a long day, we arrived almost at midnight to check in. Around 10 were next to the building’s door drinking, smoking and had high volume music. At check in, we were told the room was dirty, the receptionist was kind to drop tasks, grabbed a mop and went to get it cleaned. Waiting, we met a cop that was excited to have a side hustle providing security to the hotel. He explained the people outside had no place to live, therefore lived there. Also told us that besides ocasional problems, the place was calmed. A dude with reservation showed and was told there weren’t available rooms and canceled for him. This made me realize I was fortunate besides the wait. Finally walking to the room we noticed happy kids playing in the hall ways. The smell around was unpleasant. I started showing frustration, my girlfriend did not get involved and went to sleep. Next morning, the pressure to get out made us arrive early to Starbucks and avoid a huge crowd that arrived just after us. We were able to visit Ruby Falls on time and safely arrived home early. Among these experiences, we realized we need to improve our planning to avoid similar experiences. We we’ll not pick a hotel in the same category again in addition to not recommend it to anyone. My girlfriend is proud of her self after getting challenged and being able to maintain compassion and understanding. We’re so thankful with the lessons learned that we’ll go w 5 stars.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 11일
Dear Guest,Your feedback is invaluable, and we are committed to addressing the issues you highlighted to ensure a more enjoyable experience for our guests.We appreciate your understanding and patience. Rest assured, we will be reviewing our processes to enhance the quality of our services and facilities.We look forward to the opportunity of hosting you again in the future, providing you with a stay that exceeds your expectations.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 11일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Robin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 9일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was problem free, great staff.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 30일
Dear Guest,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 - 너무 별로예요

Rebecca

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon driving up to this hotel, there were children playing all over the parking lot with families having barbecues and drug deals going down on the side. The front lobby had non guests in it all sitting watching cartoons, yelling, screaming with ripped clothes and shower caps. They seem to belong to the lady working behind the front counter. The room itself was beyond repair. There were bugs on the floors. The bathroom countertop was falling off. It was a smoking room. There was nowhere to put the toilet paper as the holder was broken. The discoloration of the walls, and the smell from the cigarettes was horrible. There was a shooting about 3 AM. The people upstairs were extremely loud all night, dragging chairs, and walking with heels on the fake hardwood floor. 7:15 an went to Check out the lobby was locked Another lady said she’s been waiting for 15 minutes. Then one of the residents I guess of the building who stays there said they usually don’t show up until 830. I threw my key inside the door and left.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 16일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 - 너무 별로예요

Hugo

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty and stinky. Weird/scary and unsafe people were outside my room just standing.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 9일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Mark

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 9일
Hi Mark,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Luka

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - 너무 별로예요

Lucy

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a roach infestation not enough linen or towels food left in the refrigerator roaches and flies dead around the vanity sink animal paws all over the mattress cover and bodily fluids on the curtains and the bathroom walls. The first shift manager I forgot the young lady's name she was African-American & was very nice very understanding she was the best one out of the experience for my family. I do appreciate being advised that I will be refunded for one of my rooms.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 6일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 - 너무 별로예요

Melissa

2023년 8월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 18일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Lorenzo

2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 8일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches
It is a roach infested hotel that needs shutting down..they should not be renting rooms under those conditions.it was terrible all in the bathroom in the tub on sinks and in the bed omg walls everywhere a whole family reunion..I do not recommend this hotel
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 3일
Dear Guest,Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping team to ensure this is an isolated incident. My hope is that the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 - 훌륭해요

Randy

2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 25일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - 너무 별로예요

Randy

2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 10일
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience so we can make the required changes and improvements. We always welcome our guests' ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 - 별로예요

Watkins

2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 5일
Dear Guest,We are sorry to see that you have given us a low rating. We are eager to learn more about your experience so that we can make the necessary changes and improvements. Our team values your feedback and welcomes any ideas or suggestions you may have. We hope to have the opportunity to earn your business in the future and show you our commitment to continuous improvement.

10/10 - 훌륭해요

Samuel

2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 17일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - 너무 별로예요

Nancy 님, Vero Beach

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty, unsavory people hangout. Smelled like urine. Very UNSAFE area Holes in the floor a total dump
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 12일
Dear Guest,Our Team apologizes for the inconvenience faced by you and never wants our guests to have a bad experience. We have discussed this issue with our management and we are committed to serving you better for your next stay.

2/10 - 너무 별로예요

Latasha

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I need a refund this was horrible and we had to keep switching room
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 10일
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Sharon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here.
I’m not that fussy, but there isn’t enough room in this field to tell you everything that was wrong with our stay there. The place was run down, and the basic amenities were not provided. The written list I gave management was ignored. And yes, there were cockroaches.
2023년 6월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 8일
Hi Sharon,It is disheartening to hear about your experience. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 - 훌륭해요

Carlos

2023년 7월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 10일
Hi Carlos,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 - 좋아요

Jose

2023년 7월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 7일
Dear guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Michelle

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not so pleasant stay
Very dirty Shower wasn't cleaned. Dirty and soap scum on the walls.
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 29일
Dear Guest,We sincerely apologize for the unpleasant experience you had with our shower. We take cleanliness and hygiene very seriously, and it is disheartening to hear that our standards fell short during your visit. Rest assured, we have addressed the issue with our cleaning staff and have implemented additional measures to ensure that such situations do not recur in the future. We appreciate your feedback and would be grateful for another opportunity to provide you with a cleaner and more enjoyable experience. Thank you for bringing this matter to our attention.

10/10 - 훌륭해요

Deion

It was a wonderful experience on a best price.
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 27일
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 - 너무 별로예요

Michael

2023년 6월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 27일
Hi Michael,Guest satisfaction is our number one objective, we appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

4/10 - 별로예요

Tara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth any money let alone what they charge
The morning staff at check out never got off of their (singular) personal phone call. The room itself was "clean looking" but the roaches said otherwise. I was afraid to bring any of my stuff into the room. I am glad my family only stayed the one night and I will NEVER stay there again.
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 26일
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

10/10 - 훌륭해요

Marques

좋아요: 청결 상태, 직원 및 서비스
Everything was fine
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 9일
Dear Guest,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Brenda

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do ever book w them
We booked our stay thru Expedia so I. We roll at 10 pm to be told by the hotel they didn't have us a room, Didn't even bother helping us out even though it was 10 pm and we were out of towners. Now w no place to stay
2023년 6월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 6일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Tavares

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 14일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Richard

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very run down faciility. Mattress and pillow ok. Thats about all that was ok. Very much in need of remodel and clean up. Don't recommend unless you are desperate.
2023년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 10일
Hi Richard,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 - 별로예요

Toby

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The building where we stayed was in poor condition. People were yelling and slamming doors all hours of the night. The rings were supposed to be non-smoking, but we could smell "adult" smoke through the hallway. Several people loitering outside at all hours. Someone was actually passed out on the flower bed outside the main door.
2023년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 4월 13일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Erick

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never stay here
This Hotel 6 is one of the worst places to ever exist. The walls the floors and the room of 238 was disgusting. Like open the door and roaches fall out. Like drug trafficking all night. I should be entitled to some kind of refund.
2023년 3월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 3월 17일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 - 별로예요

Thomas

연인과의 여행
별로예요: 청결 상태
Renting a non smoking room. Room reaked of smoked and cigarettes on the floor. Burn holes and certain stains on blankets
2023년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 3월 16일
Hi Thomas,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Steven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here
This motel is disgusting. Do not stay here. Bugs, filthy, rude front desk clerk, people fighting and screaming and slamming doors. Cops in the parking lot. I made it 15 minutes and left.
2022년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 1월 31일
Hi Steven,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 - 별로예요

Regan

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you’re desperate for a place to stay it gets the job done. Super friendly staff at the front desk, but the bath towels had hair and black marks all over them. The halls also smelled horrible, BUT it got the job done.
2022년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 1월 31일
Hi Regan,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 - 좋아요

Mychal

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Literal Roaches
If you don’t mind cockroaches, sticky and dirty floors, linens that were questionable and you literally need a super cheap place to fall asleep for a few hours. It functions in that capacity. Thank God for my cat, he ate a a buffet of roaches for us.
2022년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 1월 31일
Hi Mychal,We are disappointed to learn that we fell short of your expectations. We take reports of pest control and poor cleanliness very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 - 너무 별로예요

Brandon

2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

James

별로예요: 청결 상태
2022년 10월에 5박 숙박함
답변 제공: Brand Experience Team 님, 2023년 1월 31일
Hi James,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Good staff and stay, but pretty dirty upon arrive
It was good service and everyone was nice, but when I got there. It was very, very dirty. I understand if they weren’t able to get to it, but that’s pretty dirty. It looked like it hadn’t been cleaned in a while, even the air unit was covered in black stuff and everything came off with one which cleaning….so it wouldn’t have even taken the professional housekeeping to clean it. Once again a nice stay, but cleaning needs to revamped.
After cleaning myself
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Sandy

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I Reserved a smoking room. The whole purpose of Reserving something is to hold it for you . My room was given to someone else and I was stuck in a no smoking room. Staff made no effort to accommodate just told me "Well, you weren't here when they came in and wanted a smoking room: That is the purpose of Reserving. People smoking pot inside non smoking rooms but cigarettes no. Pot smells like Skunk. You can't miss it But that second hand smoke or smell is tolerable. Constant slamming doors, stomping up and down hall, and hollering at one another across the halls all night long.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Connie

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Damaris

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty, foul filth, and roaches!!!!!!!
It was terrible!!! The worst place i have ever stayed in my life! The staff was ok they couldn't help it most of it was out of their control. This place truly needs to be torn down and rebuilt (or not) It's super nasty. The hall ways smell like pee and other foul odors. There were drug addicts outside strung out and smoking. Our kids were scared and so was I, definitely not fit for families. There were noises and activity way past midnight; people talking loud and arguing. Random people knocking on random bedroom doors. The rooms were supposed to be 'non-smoking' and our room reeked like cigarette smoke and roach poop, nasty, foul, filth! I was also awoken by sounds of people swimming at 3:30am. And the best part... you ready for it?.... there were ROACHES crawling everywhere!!! They were all different small in size but ROACHES non the less!!! Couldn't sleep just thinking they'd crawl up on my children or myself while asleep. We got two rooms and they both had the TV on when we opened it, later we found it was done for the light, as the roaches wont come out when there's movement. Went to the bathroom and turned on the light and the roaches all ran for hiding!!! It was disgusting! It was the worse night ever and it was way too late for us to go somewhere else as we had just driven 8 hours and were super tired and we still had to continue to drive the next day another 6 hours to get home. It was torture to feel tired and know you wouldn't get the rest you needed.
2022년 7월에 1박 숙박함