Our team regrets learning that you did not have the type of stay we expect our guests to enjoy. The city is working towards addressing the homeless issue, which we understand affected your overall time in our area. We will look into the odor feedback you raise promptly. We hope to earn the chance to improve your perception of our offerings in the future.

Thank you so much for sharing your feedback following your recent stay. We apologize for the issue you experienced parking and understand your concern regarding the homeless matter, which the city is aware of and looking to address. All guests should expect comfortable, odor-free accommodations at our property, and we will use your candid feedback as motivation to do better for our guests. Thanks so much for choosing us, and please keep us in mind next time you visit San Francisco.

Hi Toni,Thank you for sharing your wonderful experience regarding the recent stay. We hope that you will continue to choose us!Best Regards,Customer Care Team

Dear Guest,We're glad to hear that you found our setup convenient for work in San Francisco. Creating a conducive environment for our guests is important to us, and we appreciate your positive feedback. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please feel free to share. We look forward to accommodating you again for your future visits.Best Regards,Customer Care Team

Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Customer Care Team

Hi Kelly,We sincerely apologize for the disruptive experience you had during your stay. It's regrettable that the noise disturbances affected your ability to sleep, and we understand the frustration it caused. Your comfort is of the utmost importance to us, and we apologize for not being able to address the issue promptly. We take your feedback seriously and assure you that we are actively reviewing our procedures to ensure a more effective response in the future. Regarding the misunderstanding with the refund request, we apologize for any confusion, and we are investigating this matter further. Your experience does not align with our standards, and we appreciate your patience. Please feel free to reach out directly so we can discuss your concerns and work towards a resolution. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team

Hi Jose,We're glad to hear that you had a good stay and that you found the customer service prompt and efficient. Your feedback is appreciated, and we aim to provide excellent service to all our guests. We hope to welcome you back for another pleasant stay in the future. Best Regards,Customer Care Team

Thank you for your kind words.

Dear Kennedy,We apologize for the issues you encountered during your stay. The additional deposit charge, despite your online payment, is not the experience we aim to provide, and we will investigate and resolve this matter. Additionally, the incident with the housekeeper entering your room was unacceptable, and we apologize for this intrusion. Your feedback about cleanliness, staff, service, and property conditions is valuable, and we will work to ensure a better experience for our guests in the future. We appreciate your input and thank you for sharing your concerns. We hope to improve your next stay with us!Best Regards,Customer Care Team

Hi Annette,Thank you for your positive feedback! We're pleased to hear that you found our staff to be good and appreciated the cleanliness of the bathroom during your stay. Providing a clean and welcoming environment is important to us, and we're glad we met your expectations. If you have any more feedback or suggestions for us, please feel free to share. We appreciate your business and hope to welcome you back in the future!Best Regards,Customer Care Team

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback. We will be discussing your concerns with the front desk staff. Will be reviewing our websit to update the amenities.

Thank you for the nice review.

Thank you for your feedback. Apologize for the noise in the morning.

Thank you for your feedback.

Thank you for the kind review,

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback. Parking is on a first come first served basis.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback and we will pass on your comments to the front desk staff.

Thank you for your feedback.

Thank you for your feedback.

Apologize for the confusion. Hotels.com does state that a deposit is required. It may have been missed.

Thank you for your feedback and will discuss with staff.

Thank you for your feedback.

Thank you for your feedback. Appreciate the comments.

Thank you for your feedback.

Thank you for your nice comments.

Thank you for your feedback. Apologize for the smell in the room and the smoke detector being removed,

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your nice review.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback. Unfortunately, we have tried to change to garbage truck timing to no avail.