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소네스타 셀렉트 샌프란시스코 에어포트 오이스터 포인트 워터프런트 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1135개 이용 후기 중 604개" "
평점 8 - 좋아요. 1135개 이용 후기 중 281개" "
평점 6 - 괜찮아요. 1135개 이용 후기 중 130개" "
평점 4 - 별로예요. 1135개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 1135개 이용 후기 중 56개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

ChangBeom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Thanks for the perfect rating, ChangBeom! We can't wait to see you again soon for another amazing experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. Have a great day!

8/10 - 좋아요

Seok-hoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect except for few dining options
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 25일
Seok-hoon, it's uplifting to hear your positive feedback about Sonesta Select San Francisco Airport Oyster Point Waterfront. We regret you found our dining options less than ideal. We're taking your comments into account as we continuously strive to improve our guest experience. Hope to welcome you back soon.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로
서비스 없고 잠만자기 좋습니다.
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
바다뷰 좋습니다
직원들 친절하고 바다뷰하면 조용하고 경치도 좋아요. 다운타운도 차타고 약20분걸려서 접근성이 좋습니다.앞에 공원이있어서 좋습니다.그리고 공항도 10분밖에 안 걸립니다.
2021년 10월에 3박 숙박함

10/10 - 훌륭해요

Cynthia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is clean. Our rooms had beautiful views towards the lake and the staff was friendly.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Cynthia, we're thrilled to hear you enjoyed the cleanliness of the Sonesta Select San Francisco Airport Oyster Point Waterfront, the stunning lake views from your room, and the friendly interactions with our team members. Thank you for sharing your experience with us, and we look forward to your future stays.

8/10 - 좋아요

Faith

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Thank you for taking the time to share your review with us, Faith!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you and have a wonderful day!

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in guy was extremely friendly
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Robert, we're pleased to hear your check-in experience was made enjoyable by our welcoming colleague at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your feedback, and look forward to welcoming you again.

10/10 - 훌륭해요

Joey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would love to give Ambrose and Keith a shout out for helping me out! They were both absolutely amazing when I was checking into my room. We had a great conversation and they were able to assist my every need without hesitation. Every staff that I came across when I stayed there were all very helpful. Please keep it up!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Joey, your kind words for Ambrose and Keith are greatly appreciated. Our team works hard to provide the best experience for our guests, and we're glad that they were able to assist you so effectively. We're thrilled you found every encounter with our team members to be helpful. Your praise gives us motivation to continue our high standard of service at Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Thank you for the amazing rating, Natalie!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Select San Francisco Airport Oyster Point Waterfront soon!Thanks again for leaving your feedback!

8/10 - 좋아요

Jovannis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Jovannis, your acknowledgment of the cleanliness at Sonesta Select San Francisco Airport Oyster Point Waterfront is greatly appreciated. We always strive to present our guests with a spotless and comfortable environment. Looking forward to welcoming you again soon.

10/10 - 훌륭해요

teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved being able to walk along the water for miles
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Teresa, we're thrilled to hear that you enjoyed the picturesque water walks available near Sonesta Select San Francisco Airport Oyster Point Waterfront. Creating a serene and refreshing environment for our guests is something we take pride in. It's wonderful to know we've been successful. Looking forward to welcoming you back soon.

6/10 - 괜찮아요

Angelique

좋아요: 청결 상태
N/A
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Thank you for sharing, Angelique.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 - 너무 별로예요

Susan

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The young male African administrator was flirting with me in front of my boyfriend when I checked in.
2024년 3월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 4월 3일
We’re so sorry to hear about your unfortunate experience with our staff. We have shared yourfeedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again.

10/10 - 훌륭해요

MARY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Mary, it's heartening to know you had an enjoyable stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled you were comfortable in your freshly revamped room and we look forward to the completion of our updates, including our bar. It would be a pleasure to host you again and show off all the improvements we've made.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniece to the airport and the kind/efficient staff.
2024년 3월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 3월 29일
Thank you for sharing a review of your recent experience. Our team here at Sonesta Select iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 - 좋아요

Sook

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The hotel told me they provide a shuttle bus to airport. So when I got the shuttle station and called the hotel and the lady said the driver will be here in 15 minutes. But the shuttle bus didn’t come and I call again and wait another 15 minutes. But the shuttle bus just passed very quickly the station on 1st lane (bus station is 3rd lane). All other shuttle buses stop if there are people on the station except Sonesta. So I called the hotel again. And finally got the bus. You know what my 2 friends had same happened at that day. And I wanted to talk the manager about this but a front desk lady said he is busy and he is going to call me. But no one call me back. I think he is still busy. My friends and I had a terrible time for that.
2024년 3월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 3월 28일
We’re so sorry to hear about the long wait time that you experienced. Our goal is to provide fast andefficient service, but sometimes it takes longer than expected with our hotel shuttles. We’d appreciate the opportunityto speak further about your experience. Sorry once again.

10/10 - 훌륭해요

Alejandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent. Good sevice.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Alejandro, we appreciate you sharing your excellent experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted to hear that you enjoyed our service. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Stephanie

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thanks for the fantastic rating, Stephanie!It's outstanding we could exceed your expectations during your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're all looking forward to your next stay with us.

6/10 - 괜찮아요

ESTHER

좋아요: 청결 상태
별로예요: 직원 및 서비스
They tried to over charge me
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Esther, your concern regarding the billing issue you encountered is duly noted. We understand the importance of accurate charges and any misunderstanding can be unsettling. You might want to get in touch with our front desk team for any clarifications needed on your bill. Addressing these concerns is important to us, and we appreciate your understanding.

10/10 - 훌륭해요

kesia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What made the experience great was the welcoming attitude and kindness of the staff
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Kesia, it's wonderful to hear that the inviting demeanor and courtesy of our team members at Sonesta Select San Francisco Airport Oyster Point Waterfront contributed to a great experience for you. We truly appreciate your recognition and are looking forward to your next visit with us.

4/10 - 별로예요

David

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Thank you for sharing your feedback, David.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 - 훌륭해요

Sheena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 3월 23일
Sheena, it's wonderful to read your high marks for Sonesta Select San Francisco Airport Oyster Point Waterfront. Your positive rating truly reflects the efforts our team members put into making your experience memorable. We're thrilled you enjoyed our freshly updated rooms and comfortable new beds. Awaiting to welcome you back soon.

8/10 - 좋아요

Brent

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Brent, it's a delight to know that your experience at Sonesta Select San Francisco Airport Oyster Point Waterfront was pleasing. We're thrilled that our updated accommodations added to the enjoyment of your stay. We're also looking forward to sharing our fully transformed bar with guests soon. We appreciate your feedback and hope to welcome you back in the near future.

6/10 - 괜찮아요

Tracy

연인과의 여행
Overall, the property is really pretty especially at this time of month since it’s spring and weather is nice. Just wished they label the hotel with “balcony” & water view. The “water view” is really misleading cause I thought I was going to get a view with a balcony and a water view but nope. Only got like a quarter of the water view. Still good place, just misleading with the “water view”.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Tracy, we appreciate your feedback. We understand that expectations concerning the room views have not been fully met, and we apologize for any confusion caused. We aim to provide a clear and accurate portrayal of our rooms for our guests. We hope you still had a chance to enjoy the blossoming beauty of the season and the finished renovations during your stay. We'll continue to work on improving all aspects to ensure better experiences for our guests.

10/10 - 훌륭해요

Elanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff at Sonesta Select where simply awesome and provided excellent customer service.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Elanda, it's delightful to hear that your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront was a positive experience. Your recognition of our team's excellent customer service gives us great pride. Your satisfaction is of utmost priority to us and we are thrilled we could exceed your expectations. We're looking forward to welcoming you back in the future.

8/10 - 좋아요

Asami

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Thank you for sharing your thoughts with us, Asami!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you and have a lovely day!

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Alice, we're thrilled to hear you had an outstanding experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. It's always heartening to know that our dedication to making your stay exceptional shines through. We genuinely look forward to hosting you again in the future.

10/10 - 훌륭해요

Van

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Thanks for sharing this perfect rating, Van!We're thrilled to hear you enjoyed your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 - 좋아요

elena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only complaint is that they need better pillows
2024년 3월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 3월 14일
Good evening, Elena. Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly and responsive staff. Relaxing view of the little bay. Reasonable price for the amenities offered.
2024년 3월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 3월 14일
Thank you, Linda, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 - 훌륭해요

Marath 님, Stockton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location of the property. It was quiet but extremely close to various food spots.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Marath, we're absolutely thrilled to hear that you appreciated the tranquil yet convenient location of Sonesta Select San Francisco Airport Oyster Point Waterfront. Proximity to various dining options is indeed one of the highlights of our location. We look forward to welcoming you back on your next trip to the area.

6/10 - 괜찮아요

Lindsey

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Lindsey, thank you for taking the time to leave a rating. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Angelica Rios

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I liked the property because it was close to shopping and freeways. I did not like the fact it Expedia advertised this place as having a Spa and a pool. which was a disappointment for me because I wanted to enjoy the pool. The property was renovated, and the pool was removed, and it was not updated on the Expedia wedsite.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Angelica, we appreciate your feedback. It's wonderful to hear that you enjoyed our convenient location near shopping and freeways. We regret, however, the misunderstanding concerning our available amenities. With our ongoing improvements, there have been some changes. We appreciate your patience and hope to show you our new enhancements when you visit us again in the future.

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Danny, it's pleasing to hear you had a positive experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. Our newly refurbished rooms and comfortable new beds are designed with our guest's satisfaction in mind. We appreciate your visit and hope to have the opportunity of welcoming you again in the near future.

2/10 - 너무 별로예요

Charlitha

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This wa my first time at this establishment and I had high hopes from the seeing the pictures and reading the reviews but when I arrived after a long plane ride I called the hotel to see if the was an early check in option and how much would it be the operator told me to come on down since I paid already they could get me I. A room straight away , once arriving I had to be put in 3 different too just based on cleanliness alone there was hair and brown substance in the toilet seat in the first room the 2 nd room the air condition didn’t work (and it was raining and 50’ out this weekend) on top of that the bedroom looked like it wasn’t even cleaned and they put us in a downgrade room even though we PAID for a balcony suite with a water view . The manager frustrated says I thought you just wanted to hurry up and get into something and if you’ll allow me to “do my job” I can put you in a better room oh should be happy I didnt charge you the check in fee ! We NEVER ASKED FOR A DISCOUNT OF ANY SORT ! We would have paid IF WE WHERE TOLD THERE WAS A FEE . He then proceeded to say I did you a favor I thought you’d appreciate it more like it was our fault the rooms where disgusting and we should have stayed in the room anyway!! But nevertheless we finally get into a room that WAS CLEAN and what we paid for get settled in go to get ice and the ice machine in not only broke but was filthy with dead bugs and rust and I have to go all the was to the 1st floor just for ice , no apologies
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Charlitha, we are genuinely sorry to learn about the disturbances you experienced during your stay. It is unfortunate that your initial rooms did not meet your expectations in terms of cleanliness. We certainly realize how your encounter with the inconvenient air conditioning and the downgrade of your room could add to the discomfort. We apologize for any misunderstanding regarding the check-in process as well. Our intention is to always serve guests with the utmost respect and provide clear information to promote a smooth experience. In regards to the ice machine, we regret the inconvenience you faced. Rest assured that we are actively working on all these areas. We appreciate your feedback as it gives us the opportunity to rectify these issues and aim towards providing a better experience for our guests.

4/10 - 별로예요

JURGEN

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Reservé 1 noche el 24-feb-2024, sólo para ir a dormir; llegamos de noche. Check-in: El check-in fue rápido. El hotel: El hotel parece haber sido remodelado hace pocos meses. Luce bonito. Ubicado a la orilla de un bonito encaminamiento, a la orilla de una bahía con entrada del mar. Sólo pudimos observar a otro señor con un familiar a la hora del desayuno y no había más gente. Cama: Cómoda. Alimentación: Lo contraté por medio de Expedia y ofrecen desayuno y por US$24 sólo nos dieron un café o un jugo pequeño más 1 pan para untar con mantequilla o queso crema. Por este valor, dos personas comen bien y desayuno completo en muchos lados. El dependiente del área fue tosco y de tono pesado a la hora de atenderme. Seguridad: En el parqueo había un vehículo con el vidrio roto, justo debajo de nuestra habitación, que no supimos si fue allí donde lo asaltaron y una almohada sobre el capó del vehículo que estaba a la par, ya que así estaban cuando nosotros llegamos de noche. En varios lados tienen rótulos indicando que las cámaras no están grabando 24x7... cosa que parece ser que lo ponen para esquivar responsabilidades. Limpieza de la habitación: Apareció una cucaracha sobre el mueble principal de la habitación. Desagradable. Por lo visto, hace falta un mantenimiento adecuado en cuanto a la fumigación.
답변 제공: Customer Service 님, 2024년 3월 6일
Buenos días Jürgen,Mi nombre es Ambrose y soy el Gerente de Operaciones aquí en Sonesta Select Oyster Point. En primer lugar, gracias por tomarse el tiempo para completar nuestra Encuesta de satisfacción de los huéspedes y compartir su experiencia con Sonesta Select San Francisco Airport/Oyster Point Waterfront. Lamento mucho que su reciente estadía no haya sido satisfactoria y agradezco sus comentarios.Si desea hablar más sobre su experiencia, no dude en ponerse en contacto conmigo directamente. Una vez más, acepte mis disculpas. Nos gustaría recuperar su confianza y esperamos que nos brinde la oportunidad de brindarle una experiencia excepcional cuando sus viajes lo traigan de regreso a esta área.

8/10 - 좋아요

Tysha

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Thanks for the 4/5 rating, Tysha!We're happy you had such a lovely stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 - 좋아요

Avelyn

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Thank you for the 4-star rating, Avelyn!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you again for sharing!

6/10 - 괜찮아요

Bianca

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The people who work on the phone for this property are not from here.....When I originally called they said it would $75 to keep my dog there with me then when I called closer to the date another worker told me it was $150 per stay. I argued with him and asked to talk to someone else and he did not transfer me over. Eventually when I made it there it was $75... I went here when taking the CAL BAR, the night before my checkout I tried to add another night so I would not have to rush in the morning before my exam. called them and the lady was just plain rude. I ended up being extremely upset she told me there was no way to keep my room and told me I would have to check in and out even though I said I could not bc of the CAL BAR exam. Anyways I ended up going to the front and the manager was actually reasonable and understood my situation and checked me out. He was able to let me keep my room for another day until I left the exam. He was an excellent worker, the people on the phone working for this place suck. My experience over 4 days were horrible. I would rate the phone people a 0, their front desk people are decent. Property overall is whatever, the breakfast is overpriced. The property is somewhat clean the AC and heater were not working that well and there is almost no restaurants nearby. The view from outside the hotel is nice, but that's about it.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Bianca, thank you for taking the time to share your feedback. We understand there were some miscommunications regarding the pet fee and room availability, and we are sorry for the inconvenience you experienced. Our onsite colleagues aim to provide the best service and we are glad the manager could eventually assist with your request.Your points about breakfast pricing and room amenities like the air conditioning have been noted. We're also aware that our locale might not cater to everyone's taste, but we're glad you enjoyed the picturesque view outside our vicinity.We treasure your opinion and will use your insights to improve guest experience in future. Appreciate your patience in this regard.

10/10 - 훌륭해요

Alice

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Alice, thank you for the stellar rating of Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to welcome you again in the future.

10/10 - 훌륭해요

Spencer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy,
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Spencer, thank you for staying with us at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're pleased to read your review and glad to hear your stay was easy. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Bilyana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice place
답변 제공: Customer Service 님, 2024년 2월 28일
Bilyana, thank you for recognizing the efforts at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're glad you found our hotel to be a nice destination and we hope you enjoyed the comfort of our newly refreshed accommodations. We can't wait to welcome you back in the future.

10/10 - 훌륭해요

Yvana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the only thing i would have liked would have been having more coffee in the room and sugar/cream having we stayed 3 days . just a little detail to add when i asked at the front dest they didn't have any so i stopped trying.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Yvana, we're thrilled to hear that you enjoyed your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your feedback on the need for more coffee amenities in the room, and we'll pass this information along to our team members to ensure a more satisfactory stay in the future. We regret any inconvenience you experienced, and hope your future visits will be even more enjoyable. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 - 훌륭해요

Milika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👌
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Milika, it sounds like you had a positive experience with us. We're delighted to hear you enjoyed the newly refurbishments and amenities at Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to have another opportunity to welcome you back in the future. Safe travels!

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Thank you for the 5/5 rating, Alice!It's excellent you enjoyed your time at Sonesta Select San Francisco Airport Oyster Point Waterfront so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

William 님, Bellevue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very friendly and attentive. Mr. Ambrose is our favorite staff member at the front desk! Beautifully renovated property. Will stay again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
William, it's fantastic to hear that you've enjoyed your recent stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled you found our team members to be attentive and friendly, especially Mr. Ambrose. We're so grateful for your appreciation of our newly transformed property. We're looking forward to your next visit!

6/10 - 괜찮아요

Ariana Hernandez

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Thank you for taking the time to submit this feedback, Ariana.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Thank you for this excellent rating, Beverly!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Geovany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Geovany, it's wonderful to hear that you appreciated your experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled our newly refurbished rooms and fresh amenities contributed to your positive stay. We hope to welcome you back soon.

2/10 - 너무 별로예요

Carolina

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got the renovated room. It was clean and we were able to sleep comfortably. Our bad experience happened during the breakfast. The breakfast is served in the lobby. The staff showed us the breakfast options "included" in our reservation and the breakfast options not included. The options "included" were really poor (carbs only, like 1 croassaint short coffee). We told the staff that we wanted the not included options. Instead of giving us the price and the items, he simply laughed at us, raised the voice saying that we were supposed to eat what was "included" in our reservation in front of all the other guests who were in the lobby waiting for the shuttle. In the end, we got just one of the included carbs and he gave to us a large cup of coffee "for free", instead of the short one. That was a really disgusting experience right in the morning. The worst part is that the "included" breakfast was actually paid separately during my booking on expedia. Definitely staying at Marriot next time, instead.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Carolina, the team deeply regrets the incident during breakfast. Our goal is to ensure that all guests feel respected and well-served, and it appears we missed that mark in your case. The options in our meal packages should be adequately explained, and your feedback will be useful in improving this. The feedback will be passed on to the team to prevent such experiences in the future. We hope you will consider giving us a second chance.