레스토랑

햄프턴 인 앤드 스위츠 샌프란시스코-벌링게임-에어포트 사우스 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 514개" "
평점 8 - 좋아요. 1001개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 108개" "
평점 4 - 별로예요. 1001개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 39개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Youngpyo

2024년 1월에 2박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 26일
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!

10/10 - 훌륭해요

Jeong-jun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Vishal Yadaw- Assistant Manager 님, 2023년 7월 18일
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!

10/10 - 훌륭해요

SEUNGKWAN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 공항까지 셔틀버스도 이용 가능. 단점은 주변에 걸어갈만한 식당이 없음
2021년 11월에 1박 숙박함
답변 제공: Vishal Yadaw Guest Service Manager 님, 2021년 11월 22일
Thanks for leaving a review and we are glad that you enjoyed your experience with us. Looking forward to serving, you better in the future!

10/10 - 훌륭해요

SHU HAN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비즈니스 숙박하였고 공항내 셔틀버스 이용 가능
2021년 11월에 1박 숙박함
답변 제공: Vishal Yadaw Guest Service Manager 님, 2021년 11월 22일
Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 - 괜찮아요

Andrew

출장 여행
좋아요: 청결 상태
This is an airport hotel but the shuttle service is severely limited in times available. The morning times don’t even run through checkout. My in room coffee machine was broken and still had water in it from the last guest. It’s fine for what it is but that’s average.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Erika

좋아요: 편의 시설/서비스
💯 safe clean
2024년 4월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 14일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

2/10 - 너무 별로예요

Michelle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
To say this hotel is a mess would be an understatement. I communicated to the hotel via the Expedia chat thing that we would need a shuttle when we arrived from overseas. I called the hotel when we landed and confirmed where to go to catch the shuttle. We stood out in the cold for 35 minutes, no shuttle. The other hotel shuttles all came by twice. So, we used Uber to get there $55 for a 2 mile trip. Then, when we checked in we were given a different room than the one I chose when I check in on the app. I had chosen a room on the first floor because I was traveling alone with an 8 year old and two oversized suitcases. I didn’t want to have to maneuver them all through the hallways and elevators. Why allow me to choose a room on the app if you’re going to give it to someone else? Once I managed to get everything to my room, I found that the toilet would not flush. I called the front desk and was told I was probably flushing it too fast. I wasn’t. I took the lid off and could see that the flusher was literally not connected to anything. I took a photo but there isn’t a place here to submit it. The front desk said they didn’t have anyone there to fix it and no other rooms so just to use it and they would fix it in the. Are you kidding me? Suffice it to say that I would not recommend this hotel in any way, shape, or form. Having a working toilet in the room is a pretty low bar and they didn’t even reach that.
2024년 4월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

8/10 - 좋아요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable for an overnight stay
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
Thank you for providing feedback on your recent experience with us. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

6/10 - 괜찮아요

Holly

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Location to airport is good, but no shuttle to airport as advertised. Had to take a $25 uber for a 4 minute ride on return. Breakfast was minimal and unedible. Plus when we arrived at airport, called hotel for "advertised" shuttle, told every half hour. Waited one and onehalf hour, no shuttle. Had to take one to hotel down the street. When arrived at the hotel, found out shuttle only runs limited times of day. Very unhappy with this hotel. Stay across the street at Marriott.
2024년 4월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. If you give us a chance to earn back your trust, I can assure you that your stay will be more comfortable one. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of. We look forward to welcoming you back to the hotel in the near future.

10/10 - 훌륭해요

Judith

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 - 좋아요

Sheryl

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Maggie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Yummy warm cookie at the front desk in the afternoon 🤓
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
Thank you for taking a moment to share your experience with us. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.

4/10 - 별로예요

Carl

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We had phoned ahead to make sure we could get a shuttle (checked with Expedia) then on the day we travelled again checked with both Expedia AND the hotel … told now we can’t get a late night shuttle and it’s at the point where we can’t cancel the hotel. Person answering at hotel was NOT helpful - nor Expedia even when I showed them the WRITTEN affirmation I had received. So stuck paying for a taxi- not happy.
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

8/10 - 좋아요

RODRIGO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!

4/10 - 별로예요

Susan

2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

10/10 - 훌륭해요

Leticia

좋아요: 숙박 시설 상태 및 시설
Excelente! Porque aceptan mascotas
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 3월 17일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 - 좋아요

Patrick

연인과의 여행
I was missing my phone charger, Hampton gave me a charger which a customer had left in their room.
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 3월 17일
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 - 훌륭해요

sue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located and reasonably priced hotel for a night before or after a flight.
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 3월 17일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 - 좋아요

Eduardo

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poca amabilidad en la recepcion.
2024년 3월에 2박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 3월 17일
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can.We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 - 괜찮아요

Mohammad

가족 여행
Nothing in room service especially in the toilet
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 3월 17일
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

8/10 - 좋아요

Gail

가족 여행
The staff were very helpful and kind. The hotel in general, just seemed a little old? musty? Just a little off.
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 3월 17일
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We are glad that the team has managed to meet your expectation during your stay with us. Looking forward to serving you in the future!

10/10 - 훌륭해요

Janie

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Ok
2024년 3월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 3월 17일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 - 괜찮아요

Nora 님, Soledad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There is a huge structure being built right next door, unfortunately I did not realize that before booking the hotel. The hotel itself is very conveniently located only 5 min drive from the San Francisco Airport. Worrying about missing your alarm? Dont worry, you will be woken up bright and early by the construction crews with jack hammers and saws!
2024년 2월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 3월 17일
Thank you for taking the time to share your experience with us. Your willingness to share your thoughts is appreciated. In behalf of Hampton Inn and Suites Burlingame, please allow me to apologize for the inconvenience you experienced because of the construction. We sincerely regret we fell short of our goal in this instance. Our General Manager also spoke directly to the manager of the company beside us and brought this issue to avoid it from happening again. We deeply value your relationship and are committed to providing you with the highest level of service simply because our customers deserve the very best. Again, my sincerest apologies and hope to have another chance to serve you better in the future.

10/10 - 훌륭해요

Jorge

2024년 2월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

10/10 - 훌륭해요

Shane

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 3월 17일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 - 괜찮아요

Javier

2024년 2월에 4박 숙박함
답변 제공: Vishal Yadaw- Assistant Manager 님, 2024년 2월 23일
Thank you for taking the time to share your experience with us. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I will share your feedback with our team in an attempt to improve our hotel policies and serve our guests even better. Again, thank you and looking forward to having you here again on your next San Francisco visit!

6/10 - 괜찮아요

Cornelius

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Good for single night stop-over from flight.
2024년 2월에 6박 숙박함
답변 제공: Vishal Yadaw- Assistant Manager 님, 2024년 2월 23일
Thank you for providing feedback on your recent experience with us. We take pride in providing a clean and comfortable space for all of our guests. We hope you’ll come back soon and consider giving our service a try.Once again, we look forward to seeing you again soon.

10/10 - 훌륭해요

Sheri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property good location.
2024년 2월에 1박 숙박함
답변 제공: Vishal Yadaw- Assistant Manager 님, 2024년 2월 23일
Thank you for sharing this positive review. We appreciate our location here in Burlingame, just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 - 너무 별로예요

james

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could it get aiteized receipt at check out customer service was terrible,I will never go to a Hampton inn again
2024년 2월에 1박 숙박함
답변 제공: Vishal Yadaw- Assistant Manager 님, 2024년 2월 23일
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right.We hope you’ll come back soon and consider giving our service a try.Again, my sincerest apologies and hope to have another chance to serve you better.

10/10 - 훌륭해요

Jacqueline

2024년 2월에 1박 숙박함
답변 제공: Vishal Yadaw-Assistant Manager 님, 2024년 4월 15일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 - 좋아요

Sadanand Srinivasan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place and closer to the airport
2024년 2월에 2박 숙박함
답변 제공: Vishal Yadaw- Guest Service Manager 님, 2024년 2월 17일
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.We look forward to welcoming you back to the hotel in the near future.

6/10 - 괜찮아요

Johanne

가족 여행
Beds not comfortable Breakfast poor variety Low staff
2024년 2월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service Manager 님, 2024년 2월 9일
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations.We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

10/10 - 훌륭해요

Gerardo

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
Very good
2024년 1월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service Manager 님, 2024년 1월 29일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 - 좋아요

JUAN ANTONIO

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniente ubicación para ir en vehículo para visitar San Francisco
2023년 12월에 3박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 26일
Thank you for taking the time to share your experience with us. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I will share your feedback with our team in an attempt to improve our hotel policies and serve our guests even better. Again, thank you and looking forward to have you here again on your next San Francisco visit!

8/10 - 좋아요

Takahisa

출장 여행
좋아요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 26일
Thank you for choosing to stay with us, and I’m glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to the hotel in the near future.

8/10 - 좋아요

Jane

출장 여행
좋아요: 청결 상태, 직원 및 서비스
I'd go back. A quiet night's sleep in a clean room without having to wander through immense hallways. No view but its near a really nice walk across the street. Air quality was good. Shuttle made 3 stops but was pretty timely. I had to leave before the free breakfast was available.
2024년 1월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 26일
Thank you for providing us with your valuable feedback. we value your time and always strive to provide fast and efficient service. We look forward to welcoming you back again soon.

6/10 - 괜찮아요

Allen

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 26일
Thank you for choosing us for service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Hampton Inn, in the near future.

4/10 - 별로예요

Kenneth

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely not up to what I expected from. Hampton Inn
2024년 1월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 26일
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Hampton Inn, is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

2/10 - 너무 별로예요

BRADLEY 님, EDMOND

2024년 1월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 26일
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

10/10 - 훌륭해요

Larry 님, CHICO

2024년 1월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 26일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 - 괜찮아요

SHINGO

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 27일
Thank you for choosing to stay with us, and I’m glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to the hotel in the near future.

6/10 - 괜찮아요

Kamaraj 님, Aurora

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
They are not even providing complimentary water bottle
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 27일
Thank you for bringing this matter to our attention. I am very sorry we failed to meet your expectations on your stay with us. We appreciate your loyalty as our valued guest.We look forward to welcoming you back to the hotel in the near future.

6/10 - 괜찮아요

Alberto 님, San Antonio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The area is convenient to the airport but the walls are paper thin. I could hear the people next door peeing and using the microwave.
2023년 12월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 27일
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service that our hotel provides, and We are always looking for ways to improve those services, and to provide an outstanding guest experience. We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

8/10 - 좋아요

Milad

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Construction right next to the hotel so be prepared to wake up at 7am with banging noise. otherwise hotel and staff was good.
2023년 12월에 2박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 27일
Thank you for taking the time to share your experience with us. Your willingness to share your thoughts is appreciated. On behalf of Hampton Inn and Suites Burlingame, please allow me to apologize for the inconvenience you experienced because of the construction. We sincerely regret we fell short of our goal in this instance. Our General Manager also spoke directly to the manager of the company beside us and brought this issue to avoid it from happening again. We look forward to welcoming you back to the hotel in the near future.

8/10 - 좋아요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Brief stay based on location. It’s very good for proximity to the airport. Clean and comfortable.
2023년 9월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service Manager 님, 2024년 2월 9일
Thank you for sharing this positive review. We appreciate our location here in Burlingame, just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 - 좋아요

HUI

2023년 12월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 27일
Thank you for choosing to stay with us, and I’m glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to the hotel in the near future.

6/10 - 괜찮아요

Barbara

가족 여행
2023년 12월에 5박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 27일
Thank you for taking the time to share your experience with us. We deeply value your relationship with Hilton Brand and are committed to providing you with the highest level of service simply because our customers deserve the very best. We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

10/10 - 훌륭해요

AM

좋아요: 편의 시설/서비스
The hotel is clean and well maintained. The studio suite is a great value for the price. And warm chocolate chip cookies at night. What’s not to love?
2023년 12월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 26일
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 - 좋아요

Ricardo

2023년 12월에 1박 숙박함
답변 제공: Vishal Yadaw- Guest Service manager 님, 2024년 1월 27일
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!