Dear Richard,Thank you for taking the time to share your feedback regarding your recent stay at our Pousada Palácio de Estoi. We are delighted to hear that you found our Pousada and surroundings beautiful, and we're thrilled that you appreciated the balcony upgrade. It's always a pleasure to enhance our guests' experiences whenever possible.We're also glad to know that you enjoyed your dinner with us. Providing delicious meals is an essential part of our commitment to ensuring a memorable stay for all our guests.We truly appreciate your kind words and hope to welcome you back for another wonderful experience in the future.Warm regards,Andreia GuerreiroFront Office Manager On behalf of the Team at Pousada Palácio de Estoi

Dear Cherie,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our property. It's wonderful to know that you appreciated the beautiful surroundings, spacious and clean rooms, friendly staff, and the excellent buffet breakfast. Your kind words mean a lot to us!We strive to provide our guests with a memorable experience, and it's rewarding to hear that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Best regards, Andreia Guerreiro Front Office ManagerOn behalf of the Team at Pousada Palácio de Estoi

Dear Dragan, On behalf of the Pousada Palacio de Estois Team, we would like to thank you for your positive feedback regarding our customer service. We are delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we're grateful for the opportunity to have served you. We look forward to welcoming you back in the future.Best regards,Andreia GuerreiroFront Office Manager

Dear Mr. Harvey, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologize for any inconvenience caused during your stay. We are sorry that our team and service did not meet your expectations. We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards,Andreia GuerreiroFront Office Manager

Dear Mr. Hugh, On behalf of our entire team at Pousada Palácio de Estoi, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio de Estoi.Best regards, Andreia GuerreiroFront Office Manager

Dear Mr. Christian, On behalf of our entire team at Pousada Palácio de Estoi, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio de Estoi.Best regards, Andreia GuerreiroFront Office Manager

Dear Mr. James, On behalf of our entire team at Pousada Palácio de Estoi, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio de Estoi.Best regards, Andreia GuerreiroFront Office Manager