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크라운 플라자 시카고 사우스웨스트 - 버 리지, IHG 호텔 여행 후기

3.5 out of 5
크라운 플라자 시카고 사우스웨스트 - 버 리지, IHG 호텔
300 S Frontage Road, Burr Ridge, IL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 760개 이용 후기 중 409개" "
평점 8 - 좋아요. 760개 이용 후기 중 205개" "
평점 6 - 괜찮아요. 760개 이용 후기 중 72개" "
평점 4 - 별로예요. 760개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 760개 이용 후기 중 34개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 5박 숙박함
답변 제공: Beth 님, 2019년 10월 23일
Thank you for your review!

10/10 - 훌륭해요

Manjoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
서비스좋고 깨끗함..방도 넓음..금액도 싼편 위치가 시내에서 떨어져 있다는 것이 유일한 단점
2019년 10월에 5박 숙박함
답변 제공: Beth 님, 2019년 10월 21일
Thank you so much for your review!

10/10 - 훌륭해요

효진

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다
전반적으로 좋습니다 다만 다운타운 접근성이 떨어집니다
2019년 10월에 5박 숙박함
답변 제공: Beth 님, 2019년 10월 19일
Thank you so much for your review!

10/10 - 훌륭해요

Manjoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 5박 숙박함
답변 제공: Rogie 님, 2019년 10월 13일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
2017년 7월에 1박 숙박함
Thank you for your 4 star review!

2/10 - 너무 별로예요

Zaid

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled moldy and very suffocating. The bathroom fan wasn’t working it was stinking and the engineer came and said it’s gonna take some time. They then moved us to another room and we did, same Issues. The front desk lady was very nice, understanding and helpful. Which made this experience a less painful. And Expedia helped get a full refund since we didn’t spend any time there.
2024년 4월에 4박 숙박함
답변 제공: Lax Mendoza - Front Desk Manager 님, 2024년 4월 19일
Dear Mr. Haha,Thank you for your recent visit to the Crowne Paza Hotel Burr Ridge. We sincerely apologize for the experience you had with us. I just want to clarify that it was the Hotel's Approval, as consideration and understanding, to give you the full refund and expedia is just depending on our discretion. Thank you and we still look forward to welcome you back in the future.

10/10 - 훌륭해요

Khalid W

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 4월 14일
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We made sure that your thoughts are well shared with the team. We look forward to welcome you back to the hotel again.Best Regards,Lax MendozaFront Desk Manager

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at this hotel after a Bulls game. The location is great, just of I-55, and the drive AFTER the game is just 25 minutes. The room was clean, quiet, and the pool was nice. Would stay there again.
2024년 3월에 1박 숙박함
답변 제공: Ke 님, 2024년 4월 1일
Thank you so much for the perfect 5. We will share your review with the rest of our team- Please be sure to keep us in mind for your next trip to see the Bulls play!

2/10 - 너무 별로예요

Cliff

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 3월 25일
Dear Mr. Sullivan,Thank you for staying with us and again our apologies for the inconvenience you have had during your stay. Kindly have my business card handy and I will assist you with your next stay with us. Please allow us to make it up to you. Thank you and looking forward to welcome you back again.

10/10 - 훌륭해요

Tyshawon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 3월 22일
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 - 훌륭해요

samer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 4박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 3월 22일
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 - 훌륭해요

JILL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 3월 22일
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

2/10 - 너무 별로예요

Celeste

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've stayed here before, we'll be back.
2024년 2월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 2월 26일
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

8/10 - 좋아요

Rola

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very good choice. Clean and cozy.
2024년 1월에 4박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 31일
Thank you for your recent stay at the Crowne Plaza Burr Ridge, We are delighted to know that you have enjoyed your stay with us. We look forward to have you back to the hotel again in the future.

6/10 - 괜찮아요

rafel 님, bay village

The room has loud noise being on a busy highway with poor window insulation .
2024년 1월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 29일
Thank you for your stay a the Crowne Plaza Burr Ridge. We sincerely apologize for the inconvenience. We are trying our utmost best to provide a quieter room subject to availability of the hotel. Kindly contact us in the future so we can address this preference. We are looking forward to welcome you back soon!

6/10 - 괜찮아요

riccardo

2024년 1월에 12박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 21일
Dear Mr Riccardo,Thank you for staying with us. We are looking forward to your next stay. Best Regards,

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Already commented. Shower didn't properly drain.
2024년 1월에 2박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 9일
Dear Ronald,Thank you for your recent stay at Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Please accept our apologies with the concern you have mentioned and rest assured it has been dealt with accordingly by the concerned department. We look forward in welcoming you back to the hotel again in the future!

10/10 - 훌륭해요

Rupinder

2024년 1월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 1월 29일
Thank you for your stay a the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed with us, We are looking forward to welcome you back soon!

10/10 - 훌륭해요

ANTHONY

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 25일
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

8/10 - 좋아요

John

연인과의 여행
좋아요: 직원 및 서비스
Shower was not clean and in disrepair also on the website it lists that they have room service, which they don’t have very deceiving
2023년 12월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 10일
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Kindly accept our sincerest apologies for the inconvenience and rest assured that this has been discussed with the concerned department. We are looking forward to welcome you back to the hotel in the future.Best Regards,

10/10 - 훌륭해요

Teri

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 10일
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel in the future.Best Regards,

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Lax Mendoza - Front Office Manager 님, 2024년 2월 13일
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

10/10 - 훌륭해요

Ginnene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 9일
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Rest assured this has been shared to the team. We are looking forward to welcome you back to the hotel in the near future.

8/10 - 좋아요

Bogdan

2023년 12월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 25일
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

2/10 - 너무 별로예요

Nevein

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The doors don’t close right, the WiFi is horrible and tv kept going in and out on no signal. I will never will be checking in here again
2023년 12월에 2박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 6일
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 - 훌륭해요

Tyler

2023년 12월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 6일
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back soon.

2/10 - 너무 별로예요

Jovana

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms dirty,long time for hot water to come
2023년 11월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 3일
Thank you for your recent stay with us. We regret about your experience your with us. Rest assured that this has been discussed further with the concerned department. We look forward to welcome you back to the hotel again soon.

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 3일
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

10/10 - 훌륭해요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 3일
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

2/10 - 너무 별로예요

Jeanene

2023년 11월에 3박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 11월 20일
Dear Miss Jeanene,Thank you for your recent stay at the Crowne Plaza in Burr Ridge, We sincerely apologize for any inconvenience you have experienced during your stay. Rest assured that we value your feed back so we can improve ourselves better. We would appreciate if you are able to give us another chance to make it up to you. On your next visit, please do not hesitate to contact me directly at lmendoza@cpchicagosw.com so I can personally look after your stay. Thank you very much!

4/10 - 별로예요

Lisa

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Not recommend more like a red roof inn
No hot water. Very loud with expressway. No fireproof or soundproof doors. Loud heating system. Very courteous staff though.
2023년 11월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 12월 6일
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 - 훌륭해요

Nikia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 10월 30일
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again soon.

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the beautiful rooms & setup
2023년 10월에 2박 숙박함
답변 제공: Lax 님, 2023년 10월 14일
Dear MIss Goodwin,Greetings! Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to welcome you back to the hotel the soonest!Warmest Regards,

4/10 - 별로예요

RICHARD

Disappointed
Inconvenient location Noisy Not enough towels
2023년 10월에 1박 숙박함
답변 제공: Lax 님, 2023년 10월 12일
Dear Mr. Smith,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We appreciate your response on the survey and we sincerely apologize for the inconvenience caused during your visit. Rest assured that this has been discussed with the involved department to avoid recurrence in the future. We look forward to welcome you back to the hotel in the not-so-distant future so we can make it up and ensure that you will have a better stay.Warmest Regards,

8/10 - 좋아요

Joanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean hotel. Great location. Big bottles of shampoo, conditioner, body wash, and lotion in the bathroom was very convenient. LAX at the front desk was very friendly, and extremely helpful at the check in. He didn't stop there. He recognize me by my name through out our stay.  I will certainly stay here again! 
2023년 10월에 4박 숙박함
답변 제공: Lax 님, 2023년 10월 12일
Dear Joanna,Greetings! Thank you for your recent stay at Crowne Plaza Burr Ridge. We are delighted to know that your have enjoyed your stay with and that we able to exceed your expectations during your stay. We are looking forward to your next in the not-so-distant future.Warmest Regards,

6/10 - 괜찮아요

Rahaf

2023년 10월에 4박 숙박함
답변 제공: Lax 님, 2023년 10월 12일
Dear Guest,Thank you for your recent stay with Crowne Plaza Burr Ridge. We sincerely apologize for any incovenience it may have caused you during your stay. Rest assured that we are trying out utmost best to ensure a great experience with all our guests. We are looking forward to welcome you back to the hotel someday so we may be able to make up it up. Warmest Regards,

8/10 - 좋아요

Rickey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Lax 님, 2023년 10월 10일
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

10/10 - 훌륭해요

christal

좋아요: 청결 상태, 직원 및 서비스
Great, experience! Would come again.
2023년 9월에 2박 숙박함
답변 제공: Lax 님, 2023년 10월 10일
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

8/10 - 좋아요

mary rita

2023년 9월에 4박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 10월 30일
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again soon.

8/10 - 좋아요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was very clean. However, there was not enough lighting. The sliding door to the bathroom caused a lot of noise in the middle of the night. The shower door did not stay shut and water got all over the floor. But clean beats all of that.
2023년 9월에 1박 숙박함
답변 제공: Lax Mendoza - Front Office Manager 님, 2023년 10월 30일
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We sincerely apologize for the inconvenience caused during your stay and rest assured that the matter has been discussed with the concerned department. We look forward to welcome you back to the hotel again soon.

4/10 - 별로예요

Theresa

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Lax 님, 2023년 10월 11일
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are regret to know that you have we are unable to deliver much of your expectations during your stay. We sincerely apologize for any inconvenience during your stay and rest assured that we will do our best on your return. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

10/10 - 훌륭해요

angelina

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Nikolai 님, 2023년 9월 22일
Dear Angelina,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

6/10 - 괜찮아요

George 님, Katonah

가족 여행
별로예요: 숙박 시설 상태 및 시설
Shower was not functioning well.
2023년 9월에 4박 숙박함
답변 제공: Nikolai 님, 2023년 9월 22일
Dear George,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

2/10 - 너무 별로예요

Teresa

별로예요: 직원 및 서비스
I got to my room about 9:00 pm. It was very noisy in a hall close to the room. The music was SO loud and people were talking loud. About 3:00 am it was still going on so I called the desk and told the man how noisy it was and he just said, “we’re having an event.” Nothing like, “I’m sorry…would you like another room.” I said there were other paying guests who could not sleep because if it and all he said was, “we’re having an event.” I got NO sleep that night. At 6:45 I was going to take a shower and there was NO water. I tried all the knobs but no water so had to wash my hair in the sink. Upon leaving I put my key card at the front desk and I told the man about the noise and water and he said….NOTHING. I’ve never had an experience anything remotely horrible like this and will NEVER stay there or at any of your hotels and will tell everyone I know about the experience.
2023년 9월에 1박 숙박함
답변 제공: Nikolai 님, 2023년 9월 22일
Dear Teresa,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

10/10 - 훌륭해요

SHONNA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager, I forgot his name. I lost my headphones and he helped me find them. He was amazing, great customer service and the rooms were clean and nice. I will return because of the friendly atmosphere. Thank you, for your authentic customer service.
2023년 6월에 3박 숙박함
답변 제공: Nikolai 님, 2023년 9월 22일
Dear Shonna,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is good but they had no sign of my reservation through Expedia. I had to pay for the room again.
2023년 9월에 1박 숙박함
답변 제공: Nikolai 님, 2023년 9월 22일
Dear Timothy,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

8/10 - 좋아요

George

2023년 9월에 1박 숙박함
답변 제공: Lax 님, 2023년 10월 10일
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

10/10 - 훌륭해요

Carol

2023년 9월에 3박 숙박함
답변 제공: Nikolai 님, 2023년 9월 27일
Dear Carol,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

10/10 - 훌륭해요

james

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Nikolai 님, 2023년 9월 22일
Dear James,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza