Dear Guest, thanks for taking the time to share your thoughts regarding your stay with us. We're sorry that you were disappointed with the size of your room. For future reference, we have rooms of varying sizes and we will gladly assist you in selecting a room that will better meet your needs. We would love for you to reach out to us the next time you are in the area to give us a second chance. Mark Kjeseth, Director of Operations-Rooms

Dear guest, Thank you for giving us an outstanding, five-star rating! We hope you choose to stay with us again! "Mark Kjeseth Director of Operations"

Hola Leticia. Lamento el malentendido. El aparcamiento no estaba incluido en la tarifa reservada. Háganos saber si tiene un correo electrónico de confirmación que diga algo diferente.

Hi Diana, we are so happy you enjoyed your brief stay! Hopefully, you'll be able to come back to enjoy the rooftop pool during the summer!

Thanks so much, Alfredo! We just installed all new mattresses in the hotel, and it's great to hear you enjoyed yours. Thanks for taking the time to leave this rating, we hope to see you again soon!

Hi Thomas, thank you for taking the time to leave us this rating! We hope to see you again next time you are in the area.

Thank you for giving us a perfect rating! We are happy to hear you enjoyed your stay. We look forward to hosting you again when you are in the area!

Hi Ma, thank you for taking the time to leave us this rating! We are glad you enjoyed your stay and look forward to hosting you again soon.

Hi Marc, thank you so much for the review! We're glad you had a great stay with us and hope to see you again soon.

Hi Timothy, thank you for taking the time to leave us this rating. We are happy to hear you enjoyed your stay and look forward to hosting you again when you in San Jose!

Hi, I am so sorry for your experience. We are done with the worst part of the renovation and only have to install new furniture, which will be complete in March. We hope you'll give us another chance next time you are in San Jose.

Thanks for the 10/10! We are so happy to hear that you enjoyed your stay with us for New Year's Eve. It is unusual that the housekeepers forget to place towels in guest rooms, and I am sorry this happened to you. We appreciate your patience and ability to overlook that when rating us so highly. We hope to see you again soon!

Hi Robert, I am so sorry you felt that way about our housekeeping services. Can you please reply and provide me with some additional details so that we may address it with the team? Thanks for giving us a chance.

Thank you for taking the time to leave us your rating! We hope to see you again next time you are in San Jose.

Thanks so much for the 5 out of 5 rating! We hope to see you again next time you're in the area.

10 out of 10 - thanks so much! We hope to see you next time you are in San Jose!

What a fantastic review! Thank you so much for taking the time to leave us such kind words. We hope to see you again next time you stay in San Jose.

I am so sorry for your experience with our valet. We try to ensure we have enough people staffed based on business demands and shared this review with our valet manager to review what happened during your stay. We hope everything else was okay and you'll give us a chance again next time you stay in San Jose.

Thank you for the excellent rating! We hope to see you again next time you are in San Jose!

Hi Teresa, thank you for taking the time to leave us this rating. We would love to hear how we can earn a higher score. Can you please reply and let us know what we can do better next time? Thanks for giving us a chance.

Hi Marc, thank you so much for taking the time to write this review. I am glad we could delight you with a Junior Suite for your stay! Keep us in mind next time you are in the area.

Thanks for the 5 out of 5 rating! We hope to see you again next time you are in San Jose!

Thanks so much for leaving us this rating! We are glad you enjoyed your stay.

Thank you so much for taking the time to leave this rating. We are glad you enjoyed your stay!

Thank you for taking the time to leave us this rating! We're glad you enjoyed your stay.

Thank you for taking the time to leave us your feedback! We hope to see you again soon.

Thank you for taking the time to leave us this review! We are glad to hear you enjoyed your stay.

Thanks for the amazing rating! We hope to see you again soon.

Thank you for choosing to stay with us, we value your business and you taking the time to rate us. I hope you will give us another chance in the future and we will be delighted to host you.

Thank you very much for choosing to stay with us and for taking the time to review us. I have sent you a separate email and hope that you will give us another chance in the future.

Thank you very much for choosing to stay with us and for taking the time to provide us feedback. I am very sorry that the pillows did not suit your needs. We do have various pillow types available upon request and I hope you will choose to stay with us in the future.

Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

Hi Rasha, thank you for your honest feedback. We are working to update our product, and am sorry you felt the staff was too busy to be attentive to your needs. I will address this with the team to ensure we are able to provide wonderful hospitality to all of our guests no matter how busy it is.

Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

Hi Estela, I am so sorry to hear about your family. Unfortunately, you booked a pre-paid non-refundable rate and we are not able to refund those reservations. Please consider purchasing trip insurance in the future should you choose to book a non-refundable rate so that unforeseen circumstances may be covered.

Thank you for taking the time to rate us! We hope to see you again soon.

Hi Sonia, I am so sorry to hear about your experience with our housekeeping and front desk team. We strive to provide wonderful hospitality, and we regrettably failed you this time. I shared this review with the front desk team to ensure we provide services later in the day if we miss it while the housekeeping staff is available. Thank you for providing this feedback, we hope you'll give us a chance again when you are in San Jose.

Hi Cherice, I sent this feedback to our valet manager. I am so sorry for your experience with him. We hope that you will consider staying with us again next time you are in San Jose.

We are delighted that you enjoyed your stay with us and look forward to hosting you in the future :)

Thank you very much for choosing to stay with us. We hope that you will visit us again in the future.