전용 해변, 백사장, 일광욕 의자, 비치 타월
예약 가능 여부 확인

샌들스 오치 - 올 인클루시브, 커플 전용 여행 후기

4.5 out of 5
샌들스 오치 - 올 인클루시브, 커플 전용
Main Street, Ocho Rios, Saint Ann

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 349개 이용 후기 중 152개" "
평점 8 - 좋아요. 349개 이용 후기 중 92개" "
평점 6 - 괜찮아요. 349개 이용 후기 중 54개" "
평점 4 - 별로예요. 349개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 349개 이용 후기 중 25개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

César

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonitas las instalaciones. Le falta playa. Pero por lo demás todo bien
2024년 4월에 3박 숙박함

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: HP 님, 2024년 3월 31일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Shirley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and treated you like a family away from home, made sure our stay was rememberable ❤️ one love, one heart
2024년 3월에 7박 숙박함
답변 제공: HP 님, 2024년 3월 31일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: HP 님, 2024년 3월 31일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Michael

2024년 3월에 5박 숙박함
답변 제공: HP 님, 2024년 4월 11일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Willie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great trip
2024년 2월에 3박 숙박함
답변 제공: HP 님, 2024년 3월 20일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - 좋아요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were fantastic. Food was good but some of the restaurants weren't open when they said they would be. Condition of pools was below average. Both my wife and I cut our feet on broken tiles on the pool bottom. Could hear everyone revving their engines on the street outside the resort.
2024년 3월에 7박 숙박함
답변 제공: HP 님, 2024년 3월 20일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

2/10 - 너무 별로예요

Denay

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was very dirty. My husband and I booked an all inclusive for our anniversary which should have been couples only and there were children running around. The room was dirty we were denied room service for cleaning. We were denied clean towels and clean sheets throughout our whole stay, we had to keep asking for new towels, the floors were filthy we came into a new room. Upon arrival the sheets were already dirty and stain with food marks on them. We had to request someone to come into the room and clean it again. The refrigerator was not stopped throughout or stay there was limited options for food . The beach was covered in stones and rocks with made it difficult for us to walk on the beach or enter the ocean, the boardwalk on the beach is condemned, and the wood is falling into the ocean. The cabanas on top of the boardwalk is also condemned and falling as well, which Made it unsafe, and it was blocked off, so that we couldn’t walk the boardwalk there were wires hanging out of one of the rest restaurant that was uncovered, which also made it unsafe because the restaurant is right by the ocean so if you did get into the ocean and you’re wet and you’re walking into this establishment, we purchase a balcony with a garden view that was false. It wasn’t a garden view. It was a pool surrounded by trees. The restaurant was flooded with stray cats that was entering in and out of the kitchen, jumping on tables and chairs. No wifi the entire stay.
2024년 3월에 4박 숙박함
답변 제공: HP 님, 2024년 3월 13일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 - 좋아요

Gordon

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Enjoyed immensely
2024년 2월에 5박 숙박함
답변 제공: HP 님, 2024년 3월 13일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - 좋아요

Sharalyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We spent a week at Sandals Ochi, and had a fantastic time. My only complaint would be that the main pool with the swim up bar on the beach side needs to be completely refurbished, many many tiles are missing and it just looks terrible. Staff is wonderful, food and drinks where great. So many dining options, hope to go back next year.
2024년 2월에 7박 숙박함
답변 제공: HP 님, 2024년 2월 27일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 - 괜찮아요

Michelle

2024년 2월에 4박 숙박함
답변 제공: HP 님, 2024년 3월 20일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

2/10 - 너무 별로예요

Daniel

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first time staying at a sandals resort. The staff was great. However that’s where it ends. There is no Caribbean vibe. I wish I could add pics, broken furniture in the rooms. The hallways had both mold and bleach stains in the carpets. Bars are limited. Food is avg at best. To say the least we were not happy with the resort.
2024년 2월에 3박 숙박함
답변 제공: HP 님, 2024년 2월 23일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 - 훌륭해요

Chad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No problems at all. Loved every minute!!!
2024년 2월에 4박 숙박함
답변 제공: HP 님, 2024년 2월 13일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 - 괜찮아요

Jesus Perez

가족 여행
좋아요: 청결 상태, 직원 및 서비스
El lugar es preciso pero el personal no es muy amable
2023년 12월에 5박 숙박함
답변 제공: HP 님, 2024년 2월 5일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 - 훌륭해요

Carol Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful. The grounds were meticulously maintained. They really went out of their way to make sure you had everything you needed would definitely book a Sandal's vacation again!
2024년 1월에 5박 숙박함
답변 제공: HP 님, 2024년 2월 5일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Samir 님, Mississauga

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older rooms and building but staff service and dining more than made up for the age of the hotel. Hillside is newer but beachside is beachside so hard to compare
2024년 1월에 3박 숙박함
답변 제공: HP 님, 2024년 1월 25일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A complete package. Enjoyed the stay the staff friendly and helpful, safe and clean environment. Lots of activities to keep you occupied. The food and restaurants were great. Would definitely stay on our next visit.
2024년 1월에 4박 숙박함
답변 제공: HP 님, 2024년 1월 22일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

6/10 - 괜찮아요

Reema

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Do your research before you book ocean view room at the Sandals Ocho, Great House. The Great house ocean view room is NOT ocean view and the information about it online is misleading. The ocean view is very far because you are practically on a mountain across the street from the beach and the view is panoramic and obstructed by trees. I told the lady that brought us to the room about my dissatisfaction and she said she will ask if they can move us but no one responded in two days. She did not tell us about the orientation so we had to learn to find our way. Tried to call room service and the phone rang with no answer so we gave up on that. No snacks in the room fridge; just a couple of beers, water, pop, and two bottles of wine in the room. they were power washing the roof by the pool and that was very annoying. Hardly any staff at the pool to get drinks or food orders, you need to get your own. No dessert or coffee shops. Coffee machines and jars of cookies available. Food at the walk in restaurants is mediocre. Reservations only restaurants, Kelly’s was good but Valentino was not. I ate a raw shrimp in a skewer at Neptune. Glad I did not get sick. Maxine in guest experience moved us to a much better beach ocean view room and gave us 200 credit which was nice . No wifi in the room though. The beach bar is right below on the first floor and music was loud way past midnight. Property and furniture need updating. She said they started updates on the top floors.
2024년 1월에 5박 숙박함
답변 제공: HP 님, 2024년 1월 22일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

10/10 - 훌륭해요

Quinton

2024년 1월에 4박 숙박함
답변 제공: HP 님, 2024년 1월 22일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

6/10 - 괜찮아요

Jam

연인과의 여행
좋아요: 직원 및 서비스
The property needs updating. The bathroom tub has stains. The carpet in the hallway is dirty. The Sky dining room floor close to the kitchen is always greasy. I have seen many near accidents from the greasy for both guests and workers. The workers try to keep the place clean and tidy but there is little that can be done from lack of property maintenance. The New Year's Eve party was great.
2023년 12월에 4박 숙박함
답변 제공: HP 님, 2024년 1월 9일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 - 괜찮아요

Katherine

연인과의 여행
좋아요: 직원 및 서비스
Needs renovation
2023년 12월에 4박 숙박함
답변 제공: HP 님, 2024년 1월 9일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 - 좋아요

Gordon 님, St Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Refurbishment needed in some public areas. Service and staff excellent except at Pizza area Hillside'
2023년 12월에 3박 숙박함
답변 제공: HP 님, 2024년 1월 9일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 - 좋아요

Shant

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The service is great. Top notch service. Great restaurant selections. However, the facility is aged and water pressure is terrible. This is an older property.
2023년 12월에 4박 숙박함
답변 제공: HP 님, 2024년 1월 9일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Has an amazing time at Sandals Ochi.
2023년 12월에 4박 숙박함
답변 제공: HP 님, 2024년 1월 9일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 - 너무 별로예요

David

별로예요: 청결 상태
2023년 12월에 7박 숙박함
답변 제공: HP 님, 2024년 1월 9일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 - 좋아요

Lance

2023년 12월에 4박 숙박함
답변 제공: HP 님, 2024년 1월 9일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 - 너무 별로예요

JoAnn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: HP 님, 2024년 1월 9일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 - 훌륭해요

Redericka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: HP 님, 2024년 1월 9일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Dennis 님, Durham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such an amazing stay! The resort was awesome. The food was delicious and the staff were very attentive and welcoming!
2023년 11월에 5박 숙박함
답변 제공: HP 님, 2023년 12월 11일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 - 훌륭해요

Roger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay at Sandals Ochi and the resort, entertainment, and activities. Pros Most of the food was good Lots of activities Butler service was solid Room was adequately stocked and cleaned Steel drum band was the best show I’ve ever seen! Cons Drinks were ‘mid’ Not enough chairs for seating around pool or beach unless you got there early. The entertainment staff was way too pushy and didn’t like ‘no’ for participation. May be the culture but no means no. Not everyone wants to participate. Other notes: You have to take a shuttle to hilltop and then seaside anytime You are involved with activities or dining. It came often but does take a lot of time out of your stay. Lots of bees around the bar but everyone got used to it. Staff were friendly but entertainment staff as I said before was real pushy. Be prepared for their extreme persistence. Italian was really good. Very clean but expect bugs everywhere you go (including rooms). They can’t help ALL the bugs. It’s not too invasive.
2023년 11월에 4박 숙박함
답변 제공: Sara 님, 2023년 12월 1일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Lisa May

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all so nice and very helpful. Always Dayi f hello and asking how we are doing!
2023년 11월에 8박 숙박함
답변 제공: HP 님, 2023년 11월 20일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 - 괜찮아요

Jay 님, Waukee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff at this resort were amazing! The hotel is outdated but some rooms are getting updated. The bed we had was absolutely the worst we have have stayed on- like a super 8 mattress in a supposedly 5 star resort. Food was decent and never had an issue with any lines. Drinks overall were very good and they were always willing to make you whatever you needed. If you don't like stairs this is not the resort for you as it's on a hill.
2023년 10월에 6박 숙박함
답변 제공: HP 님, 2023년 11월 9일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: HP 님, 2023년 10월 31일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 - 너무 별로예요

Kimberly

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property needs an upgrade.
2023년 9월에 4박 숙박함
답변 제공: HP 님, 2023년 10월 2일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 - 좋아요

Brandon Destin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pools were nice but the bedding mattress was uncomfortable.
2023년 9월에 4박 숙박함
답변 제공: HP 님, 2023년 9월 18일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 - 훌륭해요

JENNIFER

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Absolutely amazing. This property needs updated for sure.
2023년 8월에 5박 숙박함
답변 제공: HP 님, 2023년 9월 11일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Bruce Edward

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was out second time at this sandals. Had z wonderful time staff and property were great
2023년 8월에 7박 숙박함
답변 제공: HP 님, 2023년 9월 5일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My Louie Vutton belt was stolen. I noticed my bag was open and my belt wasn’t inside. It’s true what they say Jamaicans are thieves
2023년 8월에 4박 숙박함
답변 제공: HP 님, 2023년 8월 31일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 - 훌륭해요

Raquel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thisnwas me & my fiance first time staying at Sandals Resort & it was a very beautiful experience. Already planning to do it again.
2023년 7월에 3박 숙박함
답변 제공: HP 님, 2023년 8월 7일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - 좋아요

David Thomas

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Long waits for food in most restaurants. Dinners room approximately 2.5 hours at both Le Gourmet and Seaside. Food was below average considering the wait. Website was incorrect in location of Le Gourmet and menus didn’t match. Staff left a little to desire in knowledge several times we got different directions from different staff members. Some staff members were great though especially Andrew at the pool bar . Mini bar was only filled completely on one occasion during the 4 night stay. Initially we came into the room with a bottle of wine at the mini bar after we consumed the wine relaxing the first night it was never replaced.
2023년 7월에 4박 숙박함
답변 제공: HP 님, 2023년 8월 7일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 - 훌륭해요

Amardeep Singh

2023년 7월에 7박 숙박함
답변 제공: Sara 님, 2023년 8월 21일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 - 너무 별로예요

Kaylie Rae

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
We had a horrible time trying to celebrate our honeymoon. Everyday was another problem we had to deal with. We had no hot water for 3 days the DJs would end music by 11pm even on Friday and Saturdays. Stay somewhere else the only great thing we had was our maid she was amazing.
2023년 7월에 7박 숙박함
답변 제공: HP 님, 2023년 7월 26일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 - 좋아요

Stephanie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay, the staff is so friendly and laid back. My first all inclusive and first trip to Jamaica so I can’t compare it to other stays but we met a couple that has gone there every year for 15 years!!!! The event staff made all the events so fun. Our room was always clean, possibly recently remodeled because it looked more up to date aesthetically but all the rooms were nice in our group. The rooms in the Riviera building are big and conveniently located. I would stay again!
2023년 7월에 5박 숙박함
답변 제공: HP 님, 2023년 7월 26일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 - 훌륭해요

Dagel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff great food....
2023년 7월에 7박 숙박함
답변 제공: HP 님, 2023년 7월 26일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 - 별로예요

Victor

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Staff is terrible. They switched my room halfway through the trip, even though I booked 6 nights in one spot. They blamed me for booking through Expedia instead of taking the blame. Very rude people, did not care they were messing up my trip
2023년 7월에 6박 숙박함
답변 제공: HP 님, 2023년 7월 17일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

2/10 - 너무 별로예요

Kain

2023년 7월에 5박 숙박함
답변 제공: HP 님, 2023년 8월 7일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 - 훌륭해요

courtney l

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were so nice and accommodating.
2023년 6월에 7박 숙박함
답변 제공: HP 님, 2023년 7월 12일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 - 괜찮아요

James

연인과의 여행
Noisy with pop music blaring most day and night in nearly every area; food was very average and often items not available on the menu; half the staff seemed they didn’t want to be there; everything had a rule with no judgement applied; dirty swimming pools; doing any trip was excessively expensive; not worth the cost.
2023년 7월에 7박 숙박함
답변 제공: HP 님, 2023년 7월 12일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

2/10 - 너무 별로예요

Charles

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This resort was overrun by cats, they were literally everywhere. It was really disturbing to see them in the restaurants, I think that is so unsanitary. People were feeding them and they felt too comfortable walking around like they owned the place. My bathroom was also covered in ants. Property definitely needs a makeover.
2023년 7월에 3박 숙박함
답변 제공: HP 님, 2023년 7월 12일
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 - 훌륭해요

Marilyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property and service was awesome. The butlers were great. They helped us navigate our way around the property, made great dining suggestions and transported us to and from our room. Great personalities and service. We had an ant infestation in our clothes closet and could not put our clothes in it. They sprayed the second night and mostly resolved the problem. Minor inconvenience compared to the wonderful time we spent at the resort. Will highly recommend it for couples stay.
2023년 6월에 4박 숙박함
답변 제공: HP 님, 2023년 6월 26일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards