실내 수영장

쉐라톤 덴버 웨스트 호텔 여행 후기

3.5 out of 5
쉐라톤 덴버 웨스트 호텔
360 Union Blvd, Lakewood, CO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 478개" "
평점 8 - 좋아요. 1000개 이용 후기 중 257개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 117개" "
평점 4 - 별로예요. 1000개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 64개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

Dena 님, Fruita

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Great customer service. However, the rooms have not been taken care of very well. The smoke alarm was so old its functionality is questionable. Whoever caulked the tub last made a mess, including it being on the floor. The sink faucet was loose and you could lift it off. There is only on outlet available on each side of the bed. The closet rod is behind trim making it extremely difficult to get a hanger out. But again, the staff is great.
2024년 4월에 3박 숙박함
답변 제공: Josh 님, 2024년 4월 11일
Hello Dena, We would like to thank you for your feedback concerning your most recent stay with us. Our guest feedback is important to us as oftentimes it may highlight areas of needed focus and attention. We always appreciate when our guests take the time to share their comments, positive or negative, with us so we can continue to improve our service.Please accept our apologies that your stay was not as enjoyable as anticipated as customer care is amongst our highest priorities. It is our goal to respond to every concern and exceed all guest expectations and we did not reach our goal in your case. We have shared the respective feedback with the departments leaders to improve areas mentioned. We hope we can welcome you back should your travels back you back to area. Thank you,

6/10 - 괜찮아요

cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property but they are in serious need of bed upgrades!!
2024년 4월에 1박 숙박함
답변 제공: Josh 님, 2024년 4월 9일
Thank you for taking the time to share feedback. Please note the hotel is looking forward to a major renovation soon to improve our product. We hope we can welcome back should you travels bring you back to area. Thank you,

6/10 - 괜찮아요

Mitch 님, Kit Carson

연인과의 여행
좋아요: 편의 시설/서비스
The window in our room was broken and duct taped. The wind was howling throw the cracks. The carpet was dirty in our room and we could hear everything, meaning a party, going on in the room next to us and in the hallway until 2:30 in the morning. Very disappointed.
2024년 4월에 1박 숙박함
답변 제공: Josh 님, 2024년 4월 8일
Hello Mr. Randy, We would like to thank you for your feedback concerning your most recent stay with us. Our guest feedback is important to us as oftentimes it may highlight areas of needed focus and attention. We always appreciate when our guests take the time to share their comments, positive or negative, with us so we can continue to improve our service.Please accept our apologies that your stay was not as enjoyable as anticipated as customer care is amongst our highest priorities. It is our goal to respond to every concern and exceed all guest expectations and we did not reach our goal in your case. We truly apologize for this and hope we can welcome you back to Sheraton Denver West in the near future.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We where there for 3 nights and was very satisfied with the stay. Everything was neat and clean and the staff was more than wonderful!
2024년 3월에 3박 숙박함
답변 제공: Josh 님, 2024년 4월 8일
Thank you for sharing your feedback regarding your stay with us. We are glad you had w wonderful stay. We hope to see again soon should your travels bring you back to the area.

10/10 - 훌륭해요

Joni 님, pueblo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was amazing comfy beds beautiful views
2024년 3월에 1박 숙박함
답변 제공: Josh 님, 2024년 3월 28일
Thank you for taking the time to share your feedback with us. We hope you visit us again soon. Thank you,

6/10 - 괜찮아요

Amanda

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Josh 님, 2024년 3월 18일
Thank you for taking the time to share your feedback regarding your most recent stay with us. Our hope is that we can welcome you back sometime in the near future.Thank you,

10/10 - 훌륭해요

MiMi

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely pool nice rooms views staff clean
2024년 3월에 2박 숙박함
답변 제공: Teryn - GM 님, 2024년 3월 11일
Thank you very much for your stay at Sheraton Denver West, and for sharing your experience here. We're so glad you enjoyed your stay, and hope to see you again soon!

10/10 - 훌륭해요

Doug 님, Colby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so clean and the staff was so nice and friendly
2024년 3월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 3월 11일
Thank you so much for staying with us at Sheraton Denver West, and for your feedback here. I'm so glad you enjoyed staying with us, and hope to see you again soon!

4/10 - 별로예요

Bing

좋아요: 직원 및 서비스
Old
2024년 2월에 1박 숙박함
답변 제공: Josh 님, 2024년 2월 26일
Hello, We are sorry to hear about your experience here at the Sheraton Denver West. Please note that hotel is going to go under a renovation soon that will enhance our product. Hopefully we can welcome you back once completed.

10/10 - 훌륭해요

Christine 님, Piedmont

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing customer service and friendliness. Christy went above and beyond to resolve some initial confusion with our reservation and questions regarding pet friendliness. Good value, close to shopping and dining as well as on site options. No extra parking fees in a safe area with clean and comfortable accommodation. Would highly recommend and stay again.
2024년 2월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 2월 23일
Thank you so much for your stay at Sheraton Denver West, and for your kind words and review! I'm so glad you enjoyed your stay, and hope to see you again soon!

8/10 - 좋아요

Joshua

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good view
2024년 2월에 2박 숙박함
답변 제공: Teryn - GM 님, 2024년 2월 23일
Thank you very much for staying at Sheraton Denver West, and for your review. We hope to see you again soon!

6/10 - 괜찮아요

Aida

2024년 2월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 3월 22일
Thank you very much for staying with us at Sheraton Denver West, and for sharing your review. We hope to see you again soon!

8/10 - 좋아요

Cassandra

2024년 2월에 1박 숙박함
답변 제공: Josh 님, 2024년 3월 20일
Hello Ms. Sare, Thank you for taking the time to share your feedback with us. We do hope you had a great stay with us. We look forward to welcoming you back should your travels bring you back to area again. Thank you

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean, quiet and great location. Room was comfortable and we had daily room cleaning. Excellent stay and value!
2024년 1월에 5박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 29일
Thank you very much for your stay at Sheraton Denver West, and for your review here. We look forward to your next visit!

6/10 - 괜찮아요

Tim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Furnace was too noisy, no coffee in loby, no one at desk Beds were good maid service good, was clean , good parking
2024년 1월에 2박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 22일
Thank you very much for your stay at Sheraton Denver West, and for sharing your experience here. I'm so sorry about the Furnace and our lack of prompt service and coffee in the lobby area. I've shared your feedback with the team so we can fix those things for the next visit. We hope to see you again soon!

2/10 - 너무 별로예요

Monika

2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 22일
Thank you for your stay at Sheraton Denver West, and for sharing your experience. I'm so sorry that we didn't meet expectations this time around, but hope to have the chance to provide a much better experience should your travels bring you back this way.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Dated but clean hotel - convenient for my needs
The shower leaked water ALL over the bathroom floor every time we took a shower - like ALOT of water. I was very worried about slipping! When we returned back to room late afternoon of 1st full day there, our room was not cleaned - I called down to front desk and talked to gentleman who said i should have requested cleaning at which I said "no one asked me about it at check in" - he said in a curt way "I should have realized that after covid and that all hotels do that now". I replied i had stayed a many hotels since covid and some did ask me that but others did not - how was I supposed to know? He said he would send someone soon. I feel I was charged too much for my b'fast - we did the buffet and was charged $57+ on my bill. While I feel the hotel was clean, i felt like it was very dated.
2024년 1월에 2박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 11일
Thank you very much for staying at Sheraton Denver West, and for sharing your experience here. Our standard at Sheraton is that you should return to a cleaned room, and receive friendly and prompt service when something isn't right. We failed to meet that expectation on both counts during this visit, and we are so sorry. We've shared your feedback with the Housekeeping and Front Office teams so we can work together to ensure the same mistake is not made in the future. We hope to have the chance to welcome you back the next time your travels bring you to Denver.

8/10 - 좋아요

Manuela

2024년 1월에 5박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 11일
Thank you very much for your stay at Sheraton Denver West, and for your review here. We hope to see you again for your next visit!

6/10 - 괜찮아요

Lisa

2024년 1월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 29일
Thank you for staying at Sheraton Denver West, and for sharing your experience with us. We hope to see you again soon!

10/10 - 훌륭해요

Micki

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 11일
Thanks so much for staying at Sheraton Denver West, and for your review! We look forward to your next visit!

8/10 - 좋아요

Aquib

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Property is ok Staff is friendly & helpful Location & views are boring
2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 11일
Thank you very much for your stay at Sheraton Denver West, and for your review here. We hope to see you again soon!

10/10 - 훌륭해요

John

2024년 1월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 10일
Thank you so much for your stay and for your review here. We hope to see you again soon!

8/10 - 좋아요

Quang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Your hotel is very nice and clean
2023년 12월에 2박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 5일
Thanks so much for staying at Sheraton Denver West! We're glad you enjoyed your stay, and look forward to your next one.

10/10 - 훌륭해요

Josue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I asked through Expedia for a window view hotel facing east downtown Denver for New Years view of the city for midnight fireworks. I got a room facing west towards the mountains. Next time I will book direct with hotel and get the preferential view I requested.
2023년 12월에 1박 숙박함
답변 제공: ter 님, 2024년 1월 5일
Thank you for spending the holiday with us at Sheraton Denver West. I'm so sorry we didn't accommodate your view request, and hope to have the chance to make it up to you on your next visit.

10/10 - 훌륭해요

Damon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 5일
Thank you so much for staying with us, and for sharing your experience here. We're so glad you enjoyed your visit, and hope to see you again soon!

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great pool
2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 2일
Thank you very much for staying at Sheraton Denver West! We're so glad you enjoyed the pool. Hope to see you again soon!

10/10 - 훌륭해요

Isidore

2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 2일
Thank you very much for staying at Sheraton Denver West! We hope to see you again soon!

8/10 - 좋아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 28일
Thank you very much for your stay at Sheraton Denver West, and for sharing your rating here. We hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 26일
Thank you very much for your stay at Sheraton Denver West, and for your kind review here. We look forward to your next visit!

10/10 - 훌륭해요

De Anne C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 26일
Thank you very much for your stay at Sheraton Denver West, and for your kind review here. We look forward to your next visit!

10/10 - 훌륭해요

Rhianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 26일
Thank you very much for staying at Sheraton Denver West, and for sharing your experience here! We hope to see you again soon!

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 26일
Thank you so much for staying with us at Sheraton Denver West, and for your review! We hope to see you again soon!

10/10 - 훌륭해요

CareBear

2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2024년 1월 22일
Thank you for staying with us, and for your review. We look forward to your next visit!

8/10 - 좋아요

Sean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Convenient location
2023년 10월에 2박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 13일
Thank you for your stay at Sheraton Denver West, and for your rating here. Hope to see you again soon!

8/10 - 좋아요

Jason

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Stay was great. The shower had hair all over it from the previous guest.
2023년 12월에 1박 숙박함
답변 제공: Ter 님, 2023년 12월 13일
Thank you for staying with us at Sheraton Denver West, and I'm so sorry about the shower! I've shared your feedback with the Housekeeping team to prevent a similar mistake in the future. I'm so glad you enjoyed the stay, hope to see you again next time!

8/10 - 좋아요

Christina

2023년 12월에 2박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 13일
Thank you for staying with us and for your review. Hope to see you again next time!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good Sheraton in West Denver
2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 13일
Thank you for staying with us, and for your kind review. We look forward to your next visit!

10/10 - 훌륭해요

tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 8일
Thank you so much for staying with us, and for your rating here. We look forward to your next visit!

10/10 - 훌륭해요

erich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 8일
Thank you very much for your stay at Sheraton Denver West, and for your rating here. We look forward to your next visit!

10/10 - 훌륭해요

Stewart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
14th wedding anniversary
2023년 12월에 1박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 8일
Thank you so much for spending your big day with us, hope to see you again soon!

10/10 - 훌륭해요

Debra

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you for the positive experience
2023년 11월에 2박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 8일
Thank you very much for your stay and your kind feedback! Hope to see you again soon!

10/10 - 훌륭해요

Griselda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk ladies were very polite helpful and sweet 😊
2023년 11월에 1박 숙박함
답변 제공: Teryn - GM 님, 2023년 12월 4일
Thank you so much for your stay and your kind feedback! Hope to see you again soon!

8/10 - 좋아요

Nicole

2023년 11월에 1박 숙박함
답변 제공: Nabil 님, 2023년 11월 24일
Thank you for sharing your feedback on your recent stay at The Sheraton Denver West Hotel. We appreciate your valuable input and are glad to hear that you chose our hotel.If there are specific aspects of your stay that you enjoyed or if there's anything you'd like to share about how we can make your next visit even more enjoyable, please feel free to provide more details. Your feedback is important to us as we strive to create the best possible experience for our guests.We look forward to the opportunity to welcome you back in the future. Thank you for choosing The Sheraton Denver West Hotel.

10/10 - 훌륭해요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Easy check in, clean, close to great restaurants, on site bar with food
2023년 11월에 1박 숙박함
답변 제공: Nabil 님, 2023년 11월 22일
Thank you for sharing your wonderful experience with us! We are thrilled to hear that your stay at The Sheraton Denver West was a perfect 10/10.We're delighted that your check-in was easy, and you found the hotel clean and conveniently located near great restaurants. It's fantastic that you enjoyed the on-site bar with food options.Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another outstanding stay. If there's anything specific that stood out to you or any suggestions for making your next visit even more enjoyable, please feel free to share.Thank you for choosing The Sheraton Denver West Hotel!

6/10 - 괜찮아요

Cara

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Nabil 님, 2023년 11월 20일
Thank you for taking the time to share your feedback on your recent stay at The Sheraton Denver West Hotel. Your thoughts are important to us, and we appreciate you choosing our hotel for your accommodation.We would love to hear more about your experience to better understand how we can improve and make your future stays more enjoyable. If there are specific aspects that stood out to you, or if there are areas where you feel we can enhance our services, please feel free to share more details.Your satisfaction is our goal, and we look forward to the opportunity to welcome you back for an even better stay in the future.

10/10 - 훌륭해요

NING

2023년 11월에 2박 숙박함
답변 제공: Nabil 님, 2023년 11월 19일
Thank you for your excellent feedback and for awarding us a perfect 10/10 rating! We are thrilled to hear that your experience at The Sheraton Denver West Hotel met all your expectations.Your satisfaction is our top priority, and we're delighted that everything during your stay contributed to a positive experience. If there are specific aspects of your visit that you particularly enjoyed or if there's anything you'd like to share about your stay, please feel free to provide more details.We appreciate your choice to stay with us, and we look forward to the pleasure of welcoming you back for another wonderful experience.

6/10 - 괜찮아요

Mayra

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Nabil 님, 2023년 11월 19일
Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.We noticed that your experience fell short of our usual standards, and we sincerely apologize for any inconvenience. If there are specific areas where we can improve or if there are details about your stay that you would like to discuss further, please feel free to share more information.Our goal is to provide a positive and memorable experience for all our guests, and we take your feedback seriously. We hope to have the opportunity to address any concerns and welcome you back for an improved stay in the future.Thank you for choosing The Sheraton Denver West Hotel.

8/10 - 좋아요

Seth

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Nabil 님, 2023년 11월 13일
Thank you for sharing your rating. If there's anything specific you would like to highlight or provide feedback on regarding your experience, feel free to let me know. Your input is valuable!

10/10 - 훌륭해요

Miranda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!!
Our stay was great. It was in a nice location close to everything we needed. Front desk staff was helpful. The place was clean and very nice.
2023년 11월에 2박 숙박함
답변 제공: Nabil 님, 2023년 11월 13일
I'm glad to hear that you had a great stay and that the location, staff, and cleanliness met your expectations. If you have any more feedback or if there's anything else you'd like to share, feel free to let me know. I'm here to assist you!

2/10 - 너무 별로예요

Luke

가족 여행
별로예요: 직원 및 서비스
Poor front counter help
I booked a club suite with a king bedroom and sofa (to accommodate the 3 of us) in the livingroom. Of course I paid a premium price. They gave me a ONE room king...no where for my daughter to sleep. The front counter told me they did not have my suite available and that I should have booked it through their website. So I went to "their" website which showed my suite WAS available but she insisted it was not. We went else where!
2023년 11월에 1박 숙박함
답변 제공: Nabil 님, 2023년 11월 13일
I'm sorry to hear about the inconvenience you experienced with your room booking. It's disappointing when expectations are not met. If there's anything specific you would like assistance with or if you have further comments, please let me know. I'm here to help.