Great customer service. However, the rooms have not been taken care of very well. The smoke alarm was so old its functionality is questionable. Whoever caulked the tub last made a mess, including it being on the floor. The sink faucet was loose and you could lift it off. There is only on outlet available on each side of the bed. The closet rod is behind trim making it extremely difficult to get a hanger out. But again, the staff is great.