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소네스타 ES 스위트 시카고 - 샤움버그 여행 후기

3 out of 5
소네스타 ES 스위트 시카고 - 샤움버그
901 E Woodfield Office Ct, Schaumburg, IL

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 644개" "
평점 8 - 좋아요. 1001개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 63개" "
평점 4 - 별로예요. 1001개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 27개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Changwhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Yelena A 님, 2023년 10월 2일
We are so glad you enjoyed your stay. Thank you for the kind review.we appreciate it.

10/10 - 훌륭해요

SEOKYONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함
답변 제공: mfleetwood 님, 2019년 1월 8일
Thank you for being our guest

10/10 - 훌륭해요

Jinsung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙소 good
덕분에 아주 만족할만한 숙박이 되었습니다 하지만 숙박 마일리지가 적립되지 않았습니다 확인부탁합니다
2018년 12월에 7박 숙박함
답변 제공: mfleetwood 님, 2018년 12월 24일
Thank you for being our guest

10/10 - 훌륭해요

Choi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함
답변 제공: mfleetwood 님, 2018년 8월 1일
thank you

10/10 - 훌륭해요

Dong Joon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 1박 숙박함

8/10 - 좋아요

Hyungseok

좋아요: 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Karen 님, Madison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시카고에 차를 가지고 여행하면서 편하게 묵을 수 있는 호텔
차를 렌트해서 다니신다면 시카고 여행오는 분들에게 꼭 추천하고 싶어요. 투베드룸밖에 이용하지 못해 다른 객실이 어떤지는 알 수 없지만 투베드룸은 4인이상 가족이 머물기에 가격도 적당하고 구조나 크기도 아주 좋았습니다.

8/10 - 좋아요

Dawn

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a perfect stay for what I needed. Will recommend for families and pet parents
2024년 4월에 6박 숙박함
답변 제공: Sonesta Family 님, 2024년 4월 12일
Dear Dawn,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value
2024년 4월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 4월 12일
Dear Daniel,Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Darshawne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 4월 12일
Dear Darshawne,Thank you for the 5/5 review. We look forward to seeing you again soon!

8/10 - 좋아요

marcelo 님, são paulo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
thats ok, I think the breakfast could be better
2024년 3월에 8박 숙박함
답변 제공: Sonesta Family 님, 2024년 4월 4일
Dear marcelo,Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Agim

2024년 3월에 1박 숙박함
답변 제공: Sonesta Family 님, 2024년 4월 23일
Dear Agim,Thank you for the 5/5 review. We look forward to seeing you again soon!

4/10 - 별로예요

Joe

가족 여행
별로예요: 편의 시설/서비스
I paid for a fully stocked hotel with kitchen. The kitchen did not have proper utensils to cook. No hot pads, no cookie sheets, and no coffee filters. The bathroom did not have conditioner. The furnace was broken and kept cycling from super hot and super cold. There were surcharges for parking and I was charged for an early check in when I was right on time. Do not recommend
2024년 3월에 3박 숙박함
답변 제공: Sonesta Family 님, 2024년 4월 4일
Dear Joe,Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 - 훌륭해요

Anthony

2024년 3월에 1박 숙박함
답변 제공: Sonesta Family 님, 2024년 4월 19일
Dear Anthony,Thank you for the 5/5 review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Deminica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 3월 31일
Dear Deminica,Thank you for the 5/5 review. We look forward to seeing you again soon!

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Sonesta Family 님, 2024년 3월 26일
Dear Russell,Thank you for taking time to review our property. We look forward to welcoming you back soon!

4/10 - 별로예요

Carlos

2024년 3월에 1박 숙박함
답변 제공: Sonesta Family 님, 2024년 4월 12일
Dear Carlos,Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

joon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Sonesta Family 님, 2024년 3월 22일
Dear joon,Thank you so much for the 5/5 review. We hope your next visit is just around the corner!

2/10 - 너무 별로예요

Latoya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 3월 12일
Dear Latoya, Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. I hope you will consider giving us another opportunity.

10/10 - 훌륭해요

Tiara

2024년 3월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 3월 31일
Dear Tiara,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon!

8/10 - 좋아요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sonesta Family 님, 2024년 3월 6일
Dear Kathy,Thank you for your review, we hope to see you again in the near future!

10/10 - 훌륭해요

Serey

2024년 2월에 7박 숙박함
답변 제공: Sonesta Family 님, 2024년 3월 26일
Dear Serey,Thank you for the 5/5 review, we hope to see you again soon!

6/10 - 괜찮아요

Jervonda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2024년 2월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 2월 26일
Dear Jervonda,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 - 너무 별로예요

Kisha

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was fine until Saturday, February 17. I ordered Uber eats on and had the delivery guy to leave with the receptionist. The delivery guy said he left it with the receptionist. I said I want to go get the food on my family members and when we got my family member got there, the receptionist immediately became defensive. I didn’t take it I’m not responsible for when you ask. Where is food? Maybe about an hour later we received a phone call from the reception like oh the guest found your food by the garbage can like what but anyway, as the night went on it got cold in the room we called the receptionist to tell her about the heat heating issue she said she didn’t have a maintenance on staff and gave us a heater Overall stuff for the mishap with the food everything was fine I forgot to mention that someone did walk in and her eating the food.
2024년 2월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 3월 26일
Dear Kisha,Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

10/10 - 훌륭해요

mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not inn parking
2024년 2월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 2월 5일
Dear Mary,Thank you for your 5/5 review, and for staying with us. We hope to see you again in the near future!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
2024년 1월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 2월 5일
Thank you for the 5/5 review! We look forward to being here for you on your next visit.

10/10 - 훌륭해요

Ironee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Directions can be a little confusing but over all a very nice quite clean place
2024년 1월에 1박 숙박함
답변 제공: Haley - General Manager 님, 2024년 1월 29일
Thank you for taking the time to leave a five star rating! Our team hopes that the next time you are in the area, you will be our guest again.

10/10 - 훌륭해요

Moon Jung 님, LA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Be excellent!
2023년 12월에 2박 숙박함
답변 제공: Haley - General Manager 님, 2024년 1월 29일
Thank you for taking the time to leave a five star rating! Our team hopes that the next time you are in the area, you will be our guest again.

6/10 - 괜찮아요

Aimee 님, Sun Prairie

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
In major need of updating. Faucet on kitchen sink was loose, falling off. Headboard scratched up. The HVAC system terrible. Either too hot or too cold, impossible to get the temp right. Lousy toiletry options. Conditioner pump in shower was clogged/did not work..
2024년 1월에 1박 숙박함
답변 제공: Haley - General Manager 님, 2024년 1월 29일
Thank you for taking the time to leave a review regarding your recent stay. It is unfortunate to hear you did not enjoy your stay. Our team appreciates your feedback and will utilize this information to improve for the future.

8/10 - 좋아요

Chang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sonesta Family 님, 2024년 1월 16일
Dear Chang,Thank you for your 8/10 review, we hope to see you again in the near future!

8/10 - 좋아요

Sherri

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice. The room was great with a kitchen and little dining area. Dog friendly was a plus. Clean and very convenient.
2023년 12월에 4박 숙박함
답변 제공: Sonesta Family 님, 2024년 1월 12일
Dear Sherri,Thank you for taking the time to leave a review. We hope your next visit is just around the corner!

6/10 - 괜찮아요

Roman

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Muy mal el desayuno. No cumplió lo que se ofrecía pues sólo manejan opciones frías y muy básicas.
2023년 12월에 1박 숙박함
답변 제공: Sonesta Family 님, 2024년 1월 7일
Dear Roman,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 - 훌륭해요

bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas 2023 in Schaumburg
we stayed there 4 nights and the lobby folks were helpful and the breakfast was not bad at all. we stayed in the large 2 bedroom place that was a great deal.
2023년 12월에 4박 숙박함
답변 제공: Sonesta Family 님, 2024년 1월 7일
Dear bruce,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 - 괜찮아요

Jamie

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
There was no hot breakfast available although it was highlighted as part of the stay at the hotel. Not all bathroom products were restocked in our room and there were no linens for the pull out bed. Our stay was ok overall, but we did expect to have breakfast included as well as the toiletries we needed.
2023년 12월에 3박 숙박함
답변 제공: Sonesta Family 님, 2024년 2월 5일
Dear Jamie,Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.

10/10 - 훌륭해요

Mshinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Sonesta Family 님, 2024년 1월 7일
Dear Mshinda,Thank you for your 10/10 review! We look forward to seeing you in the future!

4/10 - 별로예요

Katie

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not enjoy my two night experience. I planned to stay longer but the place was not enjoyable due to several inconveniences. The accessibility is limited. The top floor is not accessible by an Elevator. If you have a lot of stuff there can be a lot of pathways and stairs to navigate your stuff up to all by yourself with no assistance. There are a lot of trip hazards on the stairs and pathways. Call ahead to request a ground floor or the main building if you can’t get a main floor. The top one bedroom king suite was not well maintained or as pictured in the listing. The bathroom door did not close due to water damage. The paint was peeling. The living room furniture is not very comfortable. Amenities are limited. Such as cooking essentials. Overall the appliances and the suites need to be maintained better. Needs some TLC and some updates! Such as wall paint, dishwasher cleaning, fridge making noise, light bulbs out on oven, bedroom doors do not close properly, closet rod broken…etc…. There is YELLOW Overload! Overall the staff were friendly and tried their best to help. Their power is limited. The cleanliness is basic. I wish it was better. Definitely not the worst place overall however it does not have any luxury feel. I did not try the breakfast, the beds are fair and comfortable. The hard water is hard on your skin. The bathroom is small the toilets are small. The one bedroom king is not a great layout. I wish they offered in unit laundry.
2023년 12월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 1월 7일
Dear Katie,Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 - 훌륭해요

Rony 님, Liberty Twp

2023년 12월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 1월 16일
Dear Rony,Thank you for the 5/5 review, we hope your next visit is just around the corner!

6/10 - 괜찮아요

Kyle

가족 여행
좋아요: 청결 상태, 객실의 편안함
needs some improvement
staff was hit or miss. room was missing some essentials. It felt less safe than I would like.
2023년 12월에 3박 숙박함
답변 제공: Sonesta Family 님, 2023년 12월 29일
Dear Kyle,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

6/10 - 괜찮아요

Linda

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Did not live up to the reviews
Its great because the rooms are apartments so there is plenty of space. Our room smell like pot smoke all three days because the people below us were smoking very night. The staff was sometime friendly and sometimes seemed annoyed that I thought there might be coffee available at 7:30AM. Shower didnt have shampoo, kitchen sink didnt have soap, sofa bed didnt have sheets or blankets. I may stay here again because I like the large rooms with bedrooms but I wish it was run better.
2023년 12월에 3박 숙박함
답변 제공: Sonesta Family 님, 2023년 12월 29일
Dear Linda,Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us.

10/10 - 훌륭해요

April

2023년 12월에 2박 숙박함
답변 제공: Sonesta Family 님, 2024년 1월 12일
Dear April,Thank you for your 5/5 review, we hope to see you again in the near future!

6/10 - 괜찮아요

Joan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
There is no hot breakfast being served at this property. If I had known that, I would have cancelled the reservation. Needs to be take off the website.
2023년 12월에 1박 숙박함
답변 제공: Haley - General Manager 님, 2023년 12월 19일
Thank you for taking the time to leave feedback regarding your recent stay. In order for our employees to enjoy valuable time with their family members this holiday season, we have reduced our breakfast offerings. Our normal hot breakfast will resume after the holiday season. This information is reflected on the website. I apologize for any inconvenience or confusion this may have caused you.

10/10 - 훌륭해요

Haseeb 님, Austin

2023년 12월에 3박 숙박함
답변 제공: Haley - General Manager 님, 2023년 12월 19일
Thank you for taking the time to leave a five star rating!

10/10 - 훌륭해요

Kesha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Haley - General Manager 님, 2023년 12월 19일
Thank you for taking the time to leave a perfect rating!

10/10 - 훌륭해요

Courtney

2023년 12월에 1박 숙박함
답변 제공: Sonesta Family 님, 2024년 1월 7일
Dear Courtney,Thank you for your 5/5 review! We hope to see you again in the near future.

6/10 - 괜찮아요

Janyce

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Sonesta Family 님, 2023년 12월 11일
Dear Janyce,Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Brandon

2023년 12월에 2박 숙박함
답변 제공: Sonesta Family 님, 2023년 12월 29일
Dear Brandon,Thank you for your 5/5 review! We hope to see you again in the near future!

10/10 - 훌륭해요

Keaton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We will be coming back
2023년 12월에 2박 숙박함
답변 제공: Sonesta Family 님, 2023년 12월 5일
Dear Keaton, Thank you for choosing to stay with us and we are glad to hear that your stay with us. We look forward to welcoming you back to the hotel in the near future!

6/10 - 괜찮아요

Keith

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Sonesta Family 님, 2023년 12월 5일
Dear Keith,Thank you for your review, we hope to see you again in the near future!

2/10 - 너무 별로예요

Marisa

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The heat didn't work and it was 64 degrees in the room. Someone came to look at it as we were leaving to check out. The front desk called me twice at 11:30pm while I was sleeping-- I picked up and could hear talking, but they weren't speaking to me. Then a security guard came to the door to let me know a noise complaint had been made-- while I was sleeping. Overall I stayed the night because I had to, but left as soon as I was able to.
2023년 11월에 1박 숙박함
답변 제공: Sonesta Family 님, 2023년 11월 30일
Dear Marisa,We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel.

10/10 - 훌륭해요

Prashant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Near everything. Rooms are good not excellent. Staff is good. Breakfast is good not great. Resort like living in Schaumburg.
2023년 11월에 3박 숙박함
답변 제공: Sonesta Family 님, 2023년 11월 30일
Dear Prashant,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!