외관

디 엘란자 호텔 여행 후기

4 out of 5
디 엘란자 호텔
88/2 Richmond Road, Bengaluru, Karnataka

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 365개 이용 후기 중 168개" "
평점 8 - 좋아요. 365개 이용 후기 중 141개" "
평점 6 - 괜찮아요. 365개 이용 후기 중 32개" "
평점 4 - 별로예요. 365개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 365개 이용 후기 중 15개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
객실이 굉장히 청결하고 에어컨도 시원한 바람이 계속 나오는 등 상태가 좋음. 또한 보통 인도 호텔에서 조식을 먹을경우 인도식 위주로 구성되었지만 이 호텔의 경우 베이컨,햄 등이 제공됨
2019년 5월에 2박 숙박함
답변 제공: Frong Office Manager 님, 2019년 5월 30일
Dear Sir, Thank you for your valuable review.Team Elanza look forward for your next visit in Bangalore.

10/10 - 훌륭해요

Taehoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommendable
Staffs were very kind and supportive :) And location was also very good.

8/10 - 좋아요

Samip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bengaluru short stay
Nice big room. Very clean and good location for the cricket stadium and Church Street bars.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Namit

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and decent. Room was also comfortable and definitely boutique. I would recommend this place to those going to Bangalore.
2023년 4월에 4박 숙박함

8/10 - 좋아요

Mickael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très ,bon prix, chambre spacieuse et refaite
2023년 4월에 1박 숙박함

4/10 - 별로예요

Wilson

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not as per reviews or ratings
The hotel overall feels a bit dark but rooms have plenty of lightings. Room was big enough like pictures but pillows were very “tired”, the bed linen the same way, had a small hole on it but had a comfortable sleep. The worst was the shower, only slightly warm water and rain shower had was non functional and rusty. wifi and wired connections were good. Breakfast was normal. Some places to eat around but May not be the best .
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Tsering

2023년 1월에 2박 숙박함

8/10 - 좋아요

Batmagnai

2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i only stayed 4 hours, it was that bad

4/10 - 별로예요

Tsering

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
review
i have been staying in this hotel from past 8 years. But haven't had chance from past 2 year after covid. This was first time after covide and the hotel quality has declined a lot. The room i stayed in, had broken chair, faulty water system, dirty sheets & no basic toilet article except a toothbrush & paste. The sofa was dirty and torn apart. The A/C control system was broken, except either keep it on or switch it off. overall was poor stay feeling this time.
2022년 9월에 4박 숙박함

8/10 - 좋아요

Sandeep

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

BALAKRISHNAN

2022년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. That’s about it. The couch was stained badly. No coffee in room. Bathroom not clean. I guess you get what you pay for.
2021년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
For thr price they charge, it is a decent hotel but having Ants near the coffee maker in the room is what pissed us off.
2020년 2월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2020년 1월 29일
Dear Sir, Thank you for your valuable comments

8/10 - 좋아요

AGNES DORRIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Nice modern hotel that met my expectations.
2020년 1월에 3박 숙박함
답변 제공: Front Office Manager 님, 2020년 1월 14일
Dear Sir, Thank you for your valuable feedback

8/10 - 좋아요

Vinod

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Front Offie Manager 님, 2020년 1월 3일
Dear Guest, Thank you for your valuable feedback Team Elanza look forward for your next visit in bangalore

8/10 - 좋아요

Takashi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2019년 12월 9일
Dear Sir, Thank you for your valuable review.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel I've ever stayed in. Poor sanitation, poor breakfast, strong noize at night, not customer oriented stuff. I've booked and prepaid a hotel for 2 weeks, checked out after the first day with an explanation to the hotel employees of the reasons. They rejected to refund money for the stay which is 14 nights was just a "present" to them
2019년 11월에 15박 숙박함
답변 제공: Front Offce Manager 님, 2019년 11월 22일
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

4/10 - 별로예요

Arun

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
The bed was not comfortable and pillows were very old and didn't give any support. I stayed at this hotel for over half a dozen times. I requested for two hours late check out which was declined. When I left my room at 12:00 noon, there was 5 vacated room waiting to be cleaned and there was nobody working on that floor to clean rooms. What was the logic denying late checkout to a repeat guest when nobody was going to clean my room for over next 3 hours???
2019년 11월에 4박 숙박함
답변 제공: Front office manager 님, 2019년 11월 20일
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 11월에 2박 숙박함
답변 제공: front office manager 님, 2019년 11월 20일
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too small rooms and AC didn't work properly. the bed spread and sheets were not very clean. Also it had poor lighting
2019년 9월에 3박 숙박함
답변 제공: Front Office Manager 님, 2019년 10월 2일
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staffs attitude was excellent, and I am satisfied with it. My room located on the 2nd floor was dark and could see only the next building 's wall. It was not only dark but humid air. However, staffs kindly accepted my request to switch my room more comfortable one. I appreciated it.
2019년 9월에 3박 숙박함
답변 제공: Front Office Manager 님, 2019년 10월 2일
Dear Guest, We are delighted to know you had a very pleasant stay with us. And we thank you for your review. Team Elanza looks forward to your next visit to Bangalore.

10/10 - 훌륭해요

Abdulla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly and Helpful
Wonderful stay. Staff are very friendly, very helpful and trustworthy. Thank you so much for your service.
2019년 9월에 3박 숙박함
답변 제공: Front office manager 님, 2019년 9월 16일
Dear Sir, Thank you so much for the valuable review.Team Elanza will be waiting to serve you in your next visit to Bangalore.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location.. good food.. very clean rooms .. great stuff
2019년 7월에 2박 숙박함
답변 제공: Front office manager 님, 2019년 8월 2일
Dear Sir, Thank you for your valuable review.Team Elanza will look forward for your next visit in Bangalore

10/10 - 훌륭해요

Sanjeev

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Maybe if the staff will serve with a smile instead of a very pale look
2019년 7월에 1박 숙박함
답변 제공: Front Office Manager 님, 2019년 9월 7일
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Front Office Manager 님, 2019년 7월 19일
Dear Sir, Thank you for the valuable review Team Elanza look forward for your next visit in Bangalore.

10/10 - 훌륭해요

Xuyang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함
답변 제공: FRONT OFFICE MANAGER 님, 2019년 7월 10일
Dear Guest, We are delighted to know you had a very pleasant stay with us. And we thank you for your review. Team Elanza looks forward to your next visit to Bangalore.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great buffet for dinner. Lovely staff. Decent wine (for once in India!). Was a lovely evening.
2019년 5월에 1박 숙박함
답변 제공: front office manager 님, 2019년 5월 28일
Dear Sir, Thank you for valuable feedback.Team Elanza look forward for your next visit in Bangalore.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was very good, and the hotel was incredibly clean
2019년 5월에 2박 숙박함
답변 제공: Front office manager 님, 2019년 5월 28일
Dear Sir, Thank you for valuable feedback.Team Elanza look forward for your next visit in Bangalore.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
とてもよかった、また機会があれば是非利用したいです
2019년 4월에 2박 숙박함
답변 제공: front office manager 님, 2019년 5월 3일
Dear Sir, Thank you for your valuable comments.

10/10 - 훌륭해요

moyukh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2019년 4월 24일
Dear Sir, Thank you for your feedback

8/10 - 좋아요

Phathiwe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Two-night stay
One of the reasons I chose the hotel was the 12hh00 check in, two hours earlier than most hotels. The rate was reasonable as well. The staff are helpful, but have very serious faces. Breakfast was not to my liking. The area looks dodgy, but was safe to walk at night. TV channels limited to local content. On the main, I had a good stay.
2019년 3월에 2박 숙박함
답변 제공: FRONT OFFICE MANAGER 님, 2019년 3월 28일
Dear Guest, We thank you for the time taken to give your feedback. We have noted your preferences and opinion and assure you of necessary changes to ensure a better experience. Team Elanza looks forward to hosting you again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Fijne uitvalsbasis in Bengaluru!
Fijn betaalbaar hotel met goed personeel en prima locatie. Goede wasservice. Je merkt wél dat het hotel er best snel gedateerd uit is komen te zien. Douche in onze kamer was een drama - overal water. Je kunt hier met American Express betalen.
2019년 2월에 2박 숙박함
답변 제공: Front office manager 님, 2019년 2월 25일
Dear Sir Thank you for your Valuable feed back Team Elanza look forward for your next visit in Bangalore Hope to see you soon

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is at a good location and hotel is clean and nice. Staff are friendly. But lighting in rooms is a concern. Very dim yellow light thus very restricted visibility especially for elderly and children. Room layout and devor is great though. So pls look into the lights. Thanks
2019년 1월에 7박 숙박함
답변 제공: Front Office Manager 님, 2019년 1월 23일
Dear Sir, Thank you for your valuable feedback.Team Elanza will look forward for your next visit in Bangalore.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facility located in the high traffic area. The food needs some change, for foreigners the food is too spicy. Excellent service by the staff.
2018년 12월에 19박 숙박함
답변 제공: Front office Manager 님, 2019년 1월 23일
Dear Guest, Thank you for your valuable feedback.team Elanza will look forward for your next visit in Bangalore.

6/10 - 괜찮아요

Neil

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Need guest wifi
I have stayed at the Elanza several times as it is a reliable hotel. All was good this time except that they do not have guest wifi once you have checked out. I think that is a big issue. We all need wifi, all the time, even after checking out (maybe to get a cab on Uber as in my case). Suggest that they address this deficiency
2019년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2019년 1월 21일
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Okay hotel for a short stay
Bed linnens and towels were very worn out. Some had holes in them and stains from previous guests. The technology in the room (lamps etc) were outdated and illogical. The aircondition must have had some problem because it never settled to the temperature we set it to. Instead the room was always very cold or suddenly warm which gave me a cold during my stay. Breakfast was okay but not great. The coffee was not hotel standard (it was weak indian milk coffee). Check in was fast and smooth. Location was great however.
2019년 1월에 4박 숙박함
답변 제공: Asst.Front Office Manager 님, 2019년 1월 14일
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated to ensure non recurrence. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice location for shopping around, the breakfast was worst both the days, instead they could have charged and provide a good food
2018년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2019년 1월 3일
Dear Guest, Thank you very much for your valuable feedback. We have shared your feedback with our Chef and we assure you of an improved food quality during your next visit.

8/10 - 좋아요

Undisclosed 님, Maharashtra

Edwin at the receltion was good. Overall experience was average
2018년 12월에 3박 숙박함
답변 제공: Front Office Manager 님, 2019년 1월 3일
Dear Guest, Thank you very much for your feedback, look forward to your next visit.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid hotel
Clean well maintained hotel in a fun neighborhood in Bengaluru, not too far to MG Road/Chuch street. The wifi is good and the room was very nice with an excellent overhead shower. The soundproofing is good because I couldn't hear the road at all. The front desk provided as much bottle water as I asked for and the breakfast was reasonably good. My only complaint is that the lights and everything in the room was occupied by a bunch of weird buttons on the wall and nightstand. These were small and hard to read/find and sometimes I had a hard time turning on or off the lights.
2018년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2019년 1월 3일
Dear Guest, Thank you very much for your valuable feedback. We look forward to your next visit

8/10 - 좋아요

Ho 님, Malaysia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
staff should be more informative
2018년 12월에 4박 숙박함
답변 제공: Front Office Manager 님, 2019년 1월 3일
Dear Guest, Thank you very much for your valuable feedback. We have initiated the relevant training for better response to guests.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Good, clean, modern hotel that is well decorated and maintained.
2018년 11월에 2박 숙박함
답변 제공: Front Office Manager 님, 2019년 1월 3일
Dear Guest, Thank you very much for your feedback, look forward to your next visit

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel in the middle of the city Little compact rooms but very tidy with all required facilities The photos on the website are a little misleading for the dimensions of the rooms and the hotel (I don't think that was intentional though) Food is good but could be turned to great easily. Lot of variety. Serving staff could be more attentive to customers needs without having to be requested for Over all great hotel to stay
2018년 11월에 4박 숙박함
답변 제공: Front Office Manager 님, 2019년 1월 3일
Dear Guest, Thank you very much for your feedback. We have shared your valuable feedback with our team and we assure you an excellent stay on your next visit

8/10 - 좋아요

Sawieta 님, Den Haag

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Mooi schoon hotel. Suite kamer erg ruim. Vriendelijk en behulpzaam personeel. Diner erg goed en lekker. Wel erg pittig!
2018년 10월에 6박 숙박함
답변 제공: Front Office Manager 님, 2019년 1월 3일
Dear Guest, Thank you very much for your feedback, look forward to your next visit

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함

8/10 - 좋아요

shiv 님, hyderabad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel centrally located ane accessible.
Neat & clean. Staff every cordial & room service was punctual.
2018년 9월에 2박 숙박함

10/10 - 훌륭해요

Ricci 님, Philippines

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was in desperate situation as my previous hotel bookings in South India wr terrible. I thought it’s common for India hotels to be like that. Elanza hotel did a great job. I will definitely recommend this hotel. They have fast check-in/out, housekeeping cleans the room well, good food, fast service, fast internet. I am really thankful to this hotel.
2018년 8월에 3박 숙박함
답변 제공: sujeesh 님, 2018년 8월 21일
Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Team Elanza looks forward to your next visit.

2/10 - 너무 별로예요

Mrityunjay 님, London

별로예요: 직원 및 서비스
Avoid this hotel
I booked this hotel on expedia. The terms and conditions do not mention that visitors are not allowed in the room. At the time of checking in, the hotel staff told me there are no visitors allowed in the night (which I understand) but are allowed in the daytime subject to ID proof. To my chagrin, the hotel did not allow my friend to come up in the daytime. They said visitors are not allowed and the night time staff did not know the rules or told incorrectly. While I understand the hotel's right to screen visitors to obviously weed any illegal activity, it was fully incomprehensible to see that legit visitors were not allowed. I had a friend as well as colleague visit me as I was there only for a day and it made sense to meet and work together. Though the premise always exists of meeting people outside, I was upset with the misinformation. I wouldnt have booked a room in the hotel otherwise. As a matter of principle I checked out after one day even though I had paid for 2 days. The hotel is not bothered about customer experience nor to use its common sense where applicable. I am now following up with Expedia for refund (due to misinformation or omission of details)
2018년 8월에 2박 숙박함