BBQ/피크닉 공간

인 앳 트러키 여행 후기

2 out of 5
인 앳 트러키
11506 Deerfield Dr, Truckee, CA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 235개" "
평점 8 - 좋아요. 1009개 이용 후기 중 319개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 243개" "
평점 4 - 별로예요. 1009개 이용 후기 중 134개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 78개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Julee 님, Napa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Just a standard ok hotel
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Aleksandr 님, Matthews

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and nice service
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Aleksandr,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. We're also thrilled you enjoyed our friendly service during your visit, and we look forward to delivering another five-star experience the next time you visit Inn at Truckee.Sincerely,General Manager

2/10 - 너무 별로예요

Carlos

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Las sábanas de la cama del cuarto que reserve estaban con manchas de sangre y el desayuno fue de lo peor que visto en los diferentes hoteles donde me he hospedado
답변 제공: General Manager 님, 2024년 3월 28일
Carlos,Thank you for your review. It is disappointing to learn that your experience fell short of expectations. Your feedback will be shared with our team to ensure our high standards of cleanliness are being met and to seize any opportunity to improve. It is our hope that you will give us another chance to change your perceptions down the line.Sincerely,General Manager

8/10 - 좋아요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
almost all breakfast was frozen, I expected a little better
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Sheila,Thank you for your review of Inn at Truckee. We appreciate your feedback about breakfast and will share that with the rest of our team. Hopefully, you enjoyed your stay otherwise. We'd be delighted to welcome you back anytime!Sincerely,General Manager

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ease of access and use.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Tom,It was a pleasure hosting you at Inn at Truckee! We're glad you enjoyed your visit, and we hope to see you again soon.

6/10 - 괜찮아요

Michael

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Levy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff with comfy room and good breakfast.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

youning

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
If I can give 0 star, I will do it. This was the worst experience that I ever had with any hotels in the Truckee area. We checked-in in the afternoon and realized that there were no staff on duty after 10pm (didn't know it while booking). I travelled with my 6-years old son. Around 10:10PM, after my son fell asleep, I went to my car to pick some personal stuff. But when I came back to my room, the room key didn't work. My nightmare started at that moment. I called the emergency number on the list. The emergency number was a third party which could only send text messages to the hotel staff. I was in endless waiting and push around by different staff member in the next three hours. During these conversations, I begged them if they could let me back in the room before they sorted out their internal processes. 1. my son was in the room by himself 2. The heater in the room was on but the room has no thermal control. 3. I was so concerned about his safety. But nothing happened and it seemed no one from the hotel CARED. When I got back in the room after 1AM (the key was in the locker all the time but they didn't give me), my son was dehydrated. I decided to cancel my trip the next day due to this incident. Cut down my 3 days trip to one day. The worst part is that after I complained several times and asked specifically management conversation after the incident, no one from the hotel ever reached out and explained to me what had happened.

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
It’s a basic hotel and was fine for what I paid with booking midweek in advance. Peak rate is $300 p/n and at that it’s way spendy for what it is. With such a high turnover during the winter there was a constant strong smell of commercial cleaning products which was a bit intense. They don’t make up your room while you’re staying so if you need fresh towels or whatever you have to ask. All in all it was ok but I couldn’t go so far as to recommend it. Bed was decently comfy but the pillows were miserable. Shower worked fine. Heater was effective. It served its purpose. Breakfast, ok if you’re not fussy.
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Christian

좋아요: 청결 상태, 직원 및 서비스
As a ski getaway convenient. But very small rooms without space to hang your ski jackets and pants. Our room was recently renovated but the hallways and staircases are small narrow and could use some TLC.
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Bronwyn

2024년 2월에 1박 숙박함

8/10 - 좋아요

Niranjan 님, Castro Valley

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Basic hotel. Clean. Safe. Cheap. Good for a night’s stay. Small dated rooms. Breakfast consists of a few packaged items coffee. We ate at McDonalds down the road. Small parking lot. May be difficult to find a spot if you arrive late.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Vivek

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Convenient for us to visit the boreal ski resort - it’s 10 mins away. I did not like the beds - not very comfortable.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Rubi

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Hannah

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Carlos

좋아요: 청결 상태
2024년 2월에 1박 숙박함

8/10 - 좋아요

Stuyvesant

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Kathy

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

marlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Casey

I needed a cheap place to rest my head before skiing the next day and this spot served that purpose. No frills, nothing fancy. “You get what you pay for” as they say.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 26일
Thank you Casey for your stay, have a great day.

10/10 - 훌륭해요

Levy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good clean room and nice staff. I like the automated coffee machine to get my long cappuccino with some oranges and apples for breakfast. Only downside is the room doesn’t have a closet to hang our ski jackets. Just one small cubby side hanger drawer with the microwave and fridge. Maybe an hanger on the wall would have helped. :) Otherwise, great room that’s close to Palisades and Northstar.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 25일
Good morning, thank you for your stay, hope to see you soon.

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and spacious! Friendly staff!
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 25일
Thank you, for your stay. Have a great day.

4/10 - 별로예요

Shelley

가족 여행
별로예요: 편의 시설/서비스
There is no elevator, our bathroom has mold and years worth of dirt on the base boards. It looks like they just did a horrible attempt at an update but only a few things, the rest is still horribly in need of repair or replacement. The breakfast is just packaged muffin and a coffe machine.
2024년 1월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Good morning Shelly, we are working on upgrading our property. We are an older building and we do not have an elavator. We apologize for the inconvinience this may have caused.

8/10 - 좋아요

Laura 님, Boulder

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Nice motel-style inn. A couple issues include no coffee in the room and a long line for a coffee maker in the lobby, an overly soft bed, and the hot tub/sauna are closed for maintenance- unsure if ever to re-open. Location is good though and rooms are clean.
2024년 1월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Thank you, for your stay, hoep to see you soon. Have a great day.

10/10 - 훌륭해요

Jiayan

2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Thank you, for your stay, hoep to see you soon. Have a great day.

6/10 - 괜찮아요

Pushkar

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Old, need urgent renovations. Location & Coffee machine was good. Dirty carpet everywhere. Breakfast is just frozen muffins, oats and juices. Rooms were small hardly any space to walk or any storage. In our room heater/ac unit is ancient probably 80s. 3 floors but no elevator so be ready to carry your luggage if you got 3rd floor room.
2024년 1월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 17일
Good morning Pushkar, we are sorry to hear about hthis inconviniences. Our continental breakfast consists of waffles, bagels, sandwiches, muffins, juices, coffee, oatmeal and fresh fruit.We are working on upgrading our property.Our hotel does not have an elevator.Once again we apologies for any inconvinience this may have caused. Thank you, have a great day.

10/10 - 훌륭해요

Marina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 17일
Thank you for your stay. Have a great day.

8/10 - 좋아요

Sophia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly, safe. I wish the breakfast had more variety to choose from.
2024년 1월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 17일
Thank you for your stay. Have a great day.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff. Room is very clean. Pillows not very comfortable and ac/heat is a bit loud but for the price I would def stay here again.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 17일
Thank you for your stay. Have a great day.

6/10 - 괜찮아요

Kevin

가족 여행
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 17일
Thank you for your stay. Have a great day.

10/10 - 훌륭해요

Lily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk check in lady was so sweet and kind. She is amazing at her job and able to keep track of who is next and keeping everyone (even people on the phone) informed. Great place to crash last minute and not break the bank! Beds are cozy, room is fully equipped.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 17일
Thank you for your stay. Have a great day.

6/10 - 괜찮아요

Junaid

아이를 동반한 가족 여행, 가족 여행
Beds below average. Heater difficult to control, no thermostat, just on or off
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 4일
Thank you for your stay. Sorry to hear inconvinience with your heater. Happy new year.

4/10 - 별로예요

Nitin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent rooms but if you are going after reading breakfast as an option ,plz avoid. Its below average rooms, small beds, avoid if u are going with family.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 4일
Thank you for your stay. Sorry to hear about your inconvinience. We offer a continental breakfast. Once again we apologize for any inconvinience this may have caused. Happy new year.

10/10 - 훌륭해요

Feng

2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Thank you, for your stay, hoep to see you soon. Have a great day.

8/10 - 좋아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good for the price. Beds/pillows were not super comfortable. Breakfast was frozen items that you could toast or heat up in the microwave, but it was convenient to have something to eat to start the day (free/included). The coffee machine in the lobby was nice and available 24 hours. The fire place was nice and the Inn was very warm and cozy. No frills, but a decent stay for a family snow trip. Rooms had fridge and microwave.
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 4일
Thank you for your stay. Happy new year.

4/10 - 별로예요

Dennis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 4일
We are sorry to hear about this rating. Please feel free to reach us directly to comment on how we can improve your stay. Happy new year.

6/10 - 괜찮아요

Stuart

2023년 12월에 1박 숙박함

8/10 - 좋아요

Yiming 님, Mountain View

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 4일
Thank you for your stay. Happy holidays.

6/10 - 괜찮아요

Sridhar

2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 4일
Thank you for your stay. Happy holidays.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
For the cost per room, this hotel was incredibly overpriced. And one of the rooms we got the TV remote didn’t even work and was stuck on one channel the whole time.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 4일
Good morning, sorry to hear about this inconvinience. If this was brought up to our attention we could of fixed the issue right away. Once again we apologize for the inconvinience this may have caused.

8/10 - 좋아요

chhor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 4일
Thank you, for your stay. Happy holidays.

6/10 - 괜찮아요

eric

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
gummies anyone?
Have stayed here before, knowing its a solid but not knock your socks off kind of place. But, the pet fee has been ratcheted up to $50, which is steep considering the room prices. What's that fee for? It's not cleaning, since the floors did not appear to be vacuumed and my dog was able to easily sniff out some stray gummy bears and candy wrappers on the floor from the previous guests. Suggest they either lower the pet fee or actually use that $ for cleaning, rug shampooing etc
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 13일
Eric, we apologize for this inconvenience. Our pet fee went up 5/this month. We will bring this up to the cleaning staff. Once again please take our apologies.

10/10 - 훌륭해요

vijaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Front Desk 님, 2023년 12월 13일
Thank you for your stay.

10/10 - 훌륭해요

Felix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have great experience staying at your place thank you very much!!!
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 13일
Thank you for your stay.

8/10 - 좋아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 13일
Thank you for your stay.

8/10 - 좋아요

Weilun

2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 30일
Thank you, for your stay. Have a great day.

6/10 - 괜찮아요

Steven 님, Fremont

좋아요: 청결 상태, 직원 및 서비스
If you are just looking for a clean, quiet and affordable place to spend a night or two, this fits to bill. Amenities are minimal but the rates are considerably lower than most in the immediate Truckee area. Staff was friendly. Rooms are basic with no closet and a bit smaller than most. No elevator to second floor. Free Breakfast was just packaged food, coffee & juice with a microwave & toaster.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 30일
Thank you, for your stay. Have a great day.

10/10 - 훌륭해요

Kathy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for staying with your pets
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 30일
Thank you, for your stay. Have a great day.