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스테이 USA 호텔 & 스위트 여행 후기

2.5 out of 5
스테이 USA 호텔 & 스위트
1401 Hwy 18 Bypass, Hot Springs, SD

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 386개" "
평점 8 - 좋아요. 1000개 이용 후기 중 318개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 149개" "
평점 4 - 별로예요. 1000개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 60개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Frank 님, 2021년 7월 8일
Thank you ever so much for the excellent rating. My limited staff and I thank you for taking notice of how hard we try to keep everything up and running. Travel well.

10/10 - 훌륭해요

myoung hee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시 가고싶고 적극 추천할 의사있음
2017년 8월에 1박 숙박함

2/10 - 너무 별로예요

Kimberly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were checked into a dirty, uncleaned room for the first room. The second room had boxelder bugs on top of bed and trash on both the hotel floor and bathroom floor. This hotel has gone down hill quickly! Everything felt extremely dirty including the initial smell in the lobby. Would not recommend this hotel to anyone.
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

george

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have no idea how expidia still has them on the website, the restroom was sort of maintained, the towels were clean but all towels were torn, the bed sheets were torn as well, the room itself was just dirty. If it wasnt snowing definitely would of left. Do not stay here !!!
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Jessica

출장 여행, 가족 여행
What I liked was it was quiet. (May be because it is not tourist season.) The heat worked great. There were no bedbugs. What I didn’t like was the smell. Like there is poor ventilation and the smell of stink feet and body order ruminating in the entire place. The cheap, thin mattresses were rock hard. The pillows were small and thin. The fan didn’t work in the bathroom. The vent was full of old lint. The beds were poorly made. There were crumbs along the edges of the carpet everywhere. I would rate this place better if a little more effort went into ventilation and keeping the place cleaner. I would even look past the crumbs on the floor and the lack of sleep from the hard beds if it didn’t smell.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we checked in we were immediately hit with the smell of burnt methamphetamines in the lobby. The front desk clerk was clearly under the influence. When we got into our room all of the electronics in the room were unplugged and furniture had to be moved to plug them back in. After correcting that we found that all of the lightbulbs in the room were missing. We went to the front desk to get new light bulbs but were unable to get a hold of anyone so our stay had to be accommodated with our own flashlights Simply unacceptable.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Mathew

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only 1 towel in room.the window curtains i think have mold or something strange on them. Toilet seat was broken. No creamer/sweetner for coffee. Hot tub out of service vending machines all empty. Staff was good and courteous. Bring ypur own.pillow these pillows are terrible.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best afforadable option in Hot Springs, SD
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Terra

2024년 1월에 1박 숙박함
답변 제공: Stephanie 님, 2024년 1월 11일
We thank you for your visit to the Black Hills, and am sorry to see you were unsatisfied with your stay with us. We do hope that on your next visit you will choose to give us a second chance. May you be blessed!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent deal for the price. Clean hotel in good shape. Free breakfast was beyond expectations.
2024년 1월에 1박 숙박함
답변 제공: Stephanie 님, 2024년 1월 8일
Thank you for staying with us during your visit to the Black Hills. We are so happy to hear that you enjoyed your stay and it met/exceeded your expectations! We really hope to see you again on your next visit! May you always be blessed!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Stephanie 님, 2024년 1월 4일
We are so glad that you chose to stay with us during your visit to the Black Hills. We hope that you will once again stay with us the next time you are in the area. May you always be blessed!

4/10 - 별로예요

wayne

2023년 12월에 1박 숙박함
답변 제공: Stephanie 님, 2024년 1월 2일
We thank you for your visit to the Black Hills, and am sorry to see you were unsatisfied with your stay with us. We do hope that on your next visit you will choose to give us a second chance. May you be blessed!

6/10 - 괜찮아요

Joshua

좋아요: 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: Stephanie 님, 2024년 1월 2일
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 편의 시설/서비스
A real bang for the buck.
2023년 12월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 12월 28일
We thank you for your visit to the Black Hills. May you be blessed.

8/10 - 좋아요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room was clean. However, there was only 1 plastic cup in the room to drink out of. A coffee pot, but no cups to make coffee in! Disappointing that the spa and pool were both closed.
2023년 12월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 12월 28일
We thank you for your visit to the Black Hills and apologize for any inconvenience you experienced during your stay. Our pool does close during the off season. May you be blessed.

6/10 - 괜찮아요

Lindsey

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Stephanie 님, 2024년 1월 2일
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

10/10 - 훌륭해요

Zerah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Stephanie 님, 2024년 1월 2일
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

8/10 - 좋아요

WAYNE

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Stephanie 님, 2024년 1월 2일
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

4/10 - 별로예요

Brittney

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The pool was closed. The spa was closed. It smelled like sewer and Lysol. There was a note on couch bed that said we’d be charged $100 if we used it. The waffles mix was sour.
2023년 11월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 12월 28일
We thank you for staying with us and apologize for any inconvenience. Our pool is closed for the season and hope that your next visit to the Black Hills we can meet your expectations of standard. May you be blessed.

2/10 - 너무 별로예요

Carolyn

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk person did not know his job, tv did not work so we requested another room and were allowed to move. Cafe attached to the hotel served us very old hoagie bread with our sandwich. Breakfast was cold, the bananas were black and the hot water for tea was not hot even after he refilled it.
2023년 12월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 12월 28일
We apologize for the inconvenience you experienced during your stay. Unfortunately, we have no control over or connection to the cafe onsite. Hopefully on your next visit to the Black Hills you will visit our establishment again and find that everything is up to your standards. May you be blessed.

8/10 - 좋아요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room very warm but dining room cold Disappointed that pool closed.
2023년 11월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 12월 4일
Thank you for choosing to stay with us during your Black Hills getaway. We look forward to your next visit. We apologize the pool was closed for the season. May you be blessed!

8/10 - 좋아요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Comfy beds but pillows not the best. Staff was amazing and very nice. Hotel could use a make over but one of the better choices to stay at. Would rebook.
2023년 11월에 3박 숙박함
답변 제공: Stephanie 님, 2023년 11월 28일
Thank you for choosing to stay with us during your visit to the Black Hills. We are so glad you enjoyed your stay and look forward to the next time you grace us with your presence. Hope you are blessed!

2/10 - 너무 별로예요

Israel

2023년 11월에 1박 숙박함
답변 제공: Stephanie 님, 2024년 1월 2일
We thank you for your visit to the Black Hills, and am sorry to see you were unsatisfied with your stay with us. We do hope that on your next visit you will choose to give us a second chance. May you be blessed!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Still the best in town
I truly like this property. the staff is always friendly and accommodating. the property is kept clean and the rooms are clean and comfortable. Unfortunately things are getting a bit run down - wallpaper in the bathroom was peeling, the furniture looking pretty worn and the linens are showing extreme wear. While i was there, they were replacing all of the flooring so i take that as a sign that the owners are working on updating.
2023년 11월에 3박 숙박함
답변 제공: Stephanie 님, 2023년 11월 20일
Thank you for choosing to stay with us during your visit to the Black Hills. We love hearing how you enjoyed staying with us and look forward to your next visit. Yes, we did update the carpeting thru out the hotel. Have a blessed one.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first time visiting Hot Springs, South Dakota. The hotel staff was friendly and accommodating. The facilities are a little dated, but the hotel is very clean. The breakfast was hot and delicious. We hope to visit the area again.
2023년 11월에 3박 숙박함
답변 제공: Stephanie 님, 2023년 11월 10일
Thank you for staying with us during your visit to the Black Hills. We are so glad you enjoyed your stay with us and hope that you will consider visiting again the next time your in the area. Have a blessed one!

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is undergoing remodeling - so it was a bit dusty, piles of old carpet outside, etc...that said the price was pretty fair, the room was nice enough and clean. Our room probably had new carpet and paint, however the mattress needed replacement and the bathroom lacked some basic supplies. All in all, we hope that the refurbishing adds value - we poke with the general manager who said that the hotel should be better sooner than later.
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 11월 3일
Mark, thank you for your review! We appreciate you choosing to stay with us during your visit to the black hills and hope you will stay with us again. We apologize for any inconvenience there was during this time of upgrading our carpet. Have a great evening and we look forward to seeing you again

8/10 - 좋아요

Laura

2023년 10월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 11월 10일
Thank you for choosing to stay with us during your visit to the Black Hills. We are glad you enjoyed your stay with us, and hopefully you will choose to stay with us again on your next visit. Have a blessed one.

10/10 - 훌륭해요

Thomas W

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff! A little disappointed that the microwave in the room did not work and there were no cups for the coffee maker. And only one coffee pod for my two day stay. Breakfast was very good with an excellent fellow attending and making sure all needs were met.
2023년 10월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 11월 10일
Thank you for choosing to stay with us during your visit to the Black Hills. We apologize that you did not have the items you needed during your stay but am very glad you were happy with your accommodations. We hope that you will choose to stay with us on your next visit. Have a blessed one.

8/10 - 좋아요

Colton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. It was quiet and peaceful. The staff was friendly and helpful.
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 31일
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to hear that you enjoyed your stay. We look forward to having you stay with us again, if you make it back to this area. My your journey in life always be blessed.

4/10 - 별로예요

Steven

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Doing a lot of remodeling, avoid until done.
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 27일
We apologize for updating the carpet in our hotel, and that you stayed during that time. We did try to ensure that our guests were not affected, by not putting them on the floor getting the new carpet. Hopefully you will decide to stay with us again. Be blessed.

10/10 - 훌륭해요

Mike and Mimi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and affordable place to stay.
We appreciated this affordable option and the great location. Check in was super easy.
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 24일
We are so happy to hear that you enjoyed your stay with us this past weekend. We are so proud that our employees made check-in so easy and that you found the location and price worth the stay. Please feel free to join us again on your next getaway to the black hills. Have a blessed one.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet room to relax
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 23일
Thank you for staying with us during your getaway. We hope to see you back the next time your in the area.

4/10 - 별로예요

Carie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was clean room was nice and clean
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 23일
Thank you for choosing us for your getaway. We hope that you choose to stay with us again in the future.

2/10 - 너무 별로예요

Nancy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was filthy…. Stained curtains in room…. Horrific…
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 23일
We are sorry to hear that your expectations were not met while staying with us. We hope that in the future you will choose to give us another try and let us give you the stay you deserve!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No complaints. Property was clean and quiet. Great value at $89 a night
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 23일
We are so happy to hear that you enjoyed your stay! We look forward to seeing you on your next visit to the area. Thank you for the amazing review of our establishment!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 18일
We apologize for the inconvenience you experienced during your stay with us, and hope that you will give us another try in the future.

8/10 - 좋아요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 18일
Thank you Amy for your review on our hotel. We hope that you had an enjoyable stay with us, and look forward to having you stay again. May you always be blessed!

6/10 - 괜찮아요

Pamela

연인과의 여행
별로예요: 편의 시설/서비스
Pool and spa was shut down
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 17일
We apologize for the inconvenience not having a spa is after a long travel. We do shut our pool down for the season and am sorry that was not made clear when you booked the room. We are working to resolve that issue. We do hope that you will visit us again during the warmer months and are then able to use the pool.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
The bed was awful...everything else was ok. Nothing spectacular.
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 17일
We are so sorry that the bed was not comfortable for you. And I do hope you will think of us when booking your next getaway and the bed will then be more comfortable. Have a blessed day.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Stephanie 님, 2023년 10월 17일
We hope that you decide to choose our hotel again on your next trip to the black hills. We are so happy that you got to stay with us, and have a relaxing stay. Please enjoy where ever the wind may take you, until you come and see us again.

10/10 - 훌륭해요

Arlie 님, DEADWOOD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very clean. We were able to park near the entrance close to the room. Rates were great.
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 17일
We are so pleased you enjoyed your stay with us. We try our best to make your getaway, home away from home. We do hope that you will stay with us again.

10/10 - 훌륭해요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front lobby very clean. Friendly service. The room was clean with comfortable beds and pillows. The shower was great with plenty of hot water. Had an excellent sleep! There’s a full breakfast that had more than i expected. Overall a great stay!
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 17일
Thank you for choosing to stay with us, during your getaway and that we were able to exceed your expectations. We look forward to accommodate you on your next getaway.

8/10 - 좋아요

m

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for us for a night traveling
Perfect for us for a night
2023년 9월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 17일
Thank you for choosing to stay with us on your getaway. Hopefully on your next you can stay with us for more than a night and will get to do more sightseeing of our beautiful town and area.

8/10 - 좋아요

MARK 님, Duluth

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The people working there were great! The property was only partially open, poorly maintained and dirty. Carpets made my socks black. Unfortunately I can't recommend it.
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 17일
We are sorry to see that you did not enjoy your stay, and hopefully you will be willing to give us another try at a later date. We are very pleased to see that our employees at least were enjoyable and if none other that that, may that be the reason to come back. We have had to do some renovations and look forward to over exceeding your future expectations.

2/10 - 너무 별로예요

Erin 님, Sunnyside

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is an absolute dump. The fitness center was “under construction”, the pool was closed, there is no hot tub (even though it’s advertised that there is one), the breakfast is disgusting and none of the staff seems to know what is going on in any capacity. The sheets in our room had blood stains on them (which were promptly replaced) and the majority of the hotel was in complete disrepair. I rarely give bad reviews but this place is truly awful and I would never stay here again.
2023년 10월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 10월 17일
We are sorry that our hotel was not to your liking, and do apologize for the inconvenience you experienced while at our establishment. We do hope that in the future you will allow us to do better and give us another try. Have a blessed one.

10/10 - 훌륭해요

Bente

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was nice and clean and the bed was wonderful !
2023년 10월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 17일
Thank you so much for choosing to stay with us. We hope that after leaving our establishment you made it safely to your destination. We look forward to having you back on your next getaway!

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 4일
Thank you for choosing to stay with us on your getaway. We definitely appreciate you and hope your trip home, or wherever the wind blows, goes splendidly well!

8/10 - 좋아요

Carol

2023년 9월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 23일
Thank you for choosing to stay with us on your getaway. We look forward to having you as a guest in the future. Have a blessed day

8/10 - 좋아요

Judy

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 10월 4일
Thank you so much for choosing to stay with us!

6/10 - 괜찮아요

Alan

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 10월 27일
Thank you for choosing to stay with us during your visit to the black hills. We hope you will choose us again the next time you find yourself in the area. Have a blessed one.