2 개의 레스토랑, 아침 식사 제공

비세로이 리비에라 마야, 어 럭셔리 빌라 리조트 여행 후기

5 out of 5
비세로이 리비에라 마야, 어 럭셔리 빌라 리조트
Playa Xcalacoco Frac 7, Playa del Carmen, QROO

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 356개 이용 후기 중 286개" "
평점 8 - 좋아요. 356개 이용 후기 중 46개" "
평점 6 - 괜찮아요. 356개 이용 후기 중 10개" "
평점 4 - 별로예요. 356개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 356개 이용 후기 중 7개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

2/10 - 너무 별로예요

so young 님, korea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
잊지못할 추억..
허니문으로 다녀왔어요...가는 동안엔 잘못선택했나 겁도 많이 나고 했습니다. 리조트초입입구도 좁고 허름해 ... 큰일났다 싶었지요 근데,,,반전..........리조트안쪽엔 자연친화적인 풍경과 안락함..... 그리고 정말 친절했던 오스카....지금도 잊지않고 가는호텔마다 비교합니다. ㅋㅋ 서비스도 좋았고 리조트안에도 럭셔리하구,,, 리조트앞쪽 바다풍경은 정말 그림입니다. 보고있어도 이게 그림인지 실제인지 헷갈릴정도지요 아무튼 너무 좋았습니다.

10/10 - 훌륭해요

jeanne Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The villa was beautiful and the staff was so friendly.
2024년 2월에 4박 숙박함
답변 제공: Pedro Lara, General Manager 님, 2024년 3월 4일
Dear Ms Jeanne Margaret, We appreciate you taking the time to share your experience at Viceroy Riviera Maya, we are delighted to know that you had a memorable experience.We hope we have the opportunity to host you soon.Best regards, Pedro Lara, General Manager.

10/10 - 훌륭해요

Linda I

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The villas are a dream and the walk path to the pool with access to the beach is just a dream.
2024년 2월에 3박 숙박함
답변 제공: Pedro Lara, General Manager 님, 2024년 2월 7일
Dear Linda l,We appreciate you sharing your experience at Viceroy Riviera Maya, we are delighted to know that you had a memorable experience.We hope to see you in the near future.Sincerly, Pedro Lara, General Manager

10/10 - 훌륭해요

Monse

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propiedad me encanto y el servicio de lo mejor, mi sugerencia es que tuviéramos vía whats app un servicio como de comunicación con alguien para que fuera mas practico tipo concierte
2024년 1월에 2박 숙박함
답변 제공: Pedro Lara, Gerente General 님, 2024년 1월 15일
Estimada Monse, Estamos encantados de saber que tanto la propiedad como el servicio de nuestros colegas fue de su entera satisfacción y que pudimos crear una estancia inolvidable. Agradecemos su sugerencia exploraremos la posibilidad de agregarlo a nuestros servicios. Saludos cordiales, Pedro Lara, Gerente General

4/10 - 별로예요

Sally J

연인과의 여행
별로예요: 편의 시설/서비스
Very dark rooms. Inadequate lighting on the casitas, as you go outside and all over the property. Hard to see steps and I fell. Waiters got something wrong with every order.
2023년 12월에 5박 숙박함
답변 제공: Pedro Lara, General Manager 님, 2023년 12월 29일
Dear Sally,We are truly sorry that the concept of the hotel was not according to your expectations. In our jungle refuge we seek a romantic and intimate atmosphere at night; and we always seek to satisfy the needs of our guests and look for alternatives and options as we try to do with you; However, we understand and respect the different opinions of all our guests.We wish you a happy new year.Pedro Lara, General Manager

10/10 - 훌륭해요

CHIA-TENG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.
2023년 12월에 7박 숙박함
답변 제공: Pedro Lara, General Manager 님, 2023년 12월 27일
Dear Chia-Teng, We appreciate that you sent us your opinion and above all that you had a pleasant stay at Viceroy Riviera Maya, we hope to have you back in the near future.Happy holiday, Pedro Lara, General Manager

10/10 - 훌륭해요

Jackie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.
2023년 12월에 5박 숙박함
답변 제공: Pedro Lara, General Manager 님, 2023년 12월 11일
Dear Jackie,We appreciate that you shared your recent experience at Viceroy Riviera Maya, we are pleased to know that you enjoyed our romantic refuge in the jungle. We hope to host you again very soon. Kind regards, Pedro Lara, General Manager

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fantastic stay at the Viceroy. From the moment we arrived it was first class the entire time. We used the resort car service which was nice to not have to hassle with the taxis when we arrived at the airport. Straight through the chaos, to our car and away we went. Greeted with drinks and quick lay of the land and shown to our bungalow after the financials were handled. Could not have been happier with #34. It was off the main path, plenty of privacy and extremely clean. Great plunge pool was used daily/nightly. Hammock needs changed as the ends were too close and couldn’t lay back. Room was amazing. No complaints. Clean, cool and comfortable. Outdoor shower was exceptional and almost every shower was taken outdoors. Entire setup was perfect we really felt like we were there alone. Food was very good. Menu selections had a nice variety. My girlfriend is a vegetarian so I was a little worried about finding options for here but wait staff understood and were helpful in making sure she had choices. Beach was the least impressive of the entire facility. It was nice but not great and was rocky as other reviews suggest. Would not go for the beach specifically but pool area was great. All staff were amazing and extremely helpful. Could not have been happier and it didn’t feel forced. Bottom line is we will be back and excited for another trip. You won’t be disappointed. Could be a bit noisy on the weekends from neighbor resort. It was on Friday.
답변 제공: Pedro Lara, General Manager 님, 2023년 11월 21일
Dear James,We are delighted to know that your stay with us Viceroy Riviera Maya was a memorable experience, our guests are the most important thing. We will share your valuable feedback with our entire team.We hope to have the opportunity to host you in the near future and create new experiences in our jungle refuge.Kind regards,

6/10 - 괜찮아요

hussein M

좋아요: 청결 상태
별로예요: 직원 및 서비스
The staff wants to suck your blood , not friendly at all.
2023년 8월에 6박 숙박함
답변 제공: Pedro Lara, General Manager 님, 2023년 11월 22일
Dear Mr Hussein, If something characterizes us at Viceroy Riviera Maya, is the genuine service of every one of our colleagues. We would like to know about your feedback and experience during your stay and in this way be able to offer you the service that distinguishes us. We hope to have the opportunity to host you in the future.Best regards, Pedro Lara, General Manager

8/10 - 좋아요

Percy

2023년 10월에 3박 숙박함
답변 제공: Viceroy Riviera Maya Team 님, 2023년 11월 6일
Dear Percy, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge!Warm regardsPedro Lara, General Manager

10/10 - 훌륭해요

Amilcar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Viceroy Riviera Maya Team 님, 2023년 10월 10일
Dear Amilcar, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara, General Manager

10/10 - 훌륭해요

Gina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice experience. The staff was fantastic!
2023년 7월에 4박 숙박함
답변 제공: Viceroy Riviera Maya Team 님, 2023년 7월 31일
Dear Gina, It is a pleasure to read about your recent stay with us. The team and I thank you and look forward to welcoming you back.Regards Pedro Lara, General Manager

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful, relaxing and excellent staff
2023년 6월에 4박 숙박함
답변 제공: Viceroy Riviera Maya Team 님, 2023년 6월 26일
Dear Chris, Thank you for your comment, we are pleased to know that you consider Viceroy Riviera Maya a beautiful, relaxing, property with excellent staff. We hope to have the opportunity to host you again soon. regards, Pedro Lara, General Manager

10/10 - 훌륭해요

Luis Alejandro Jayme 님, Corregidora

2023년 6월에 5박 숙박함
답변 제공: Viceroy Riviera Maya Team 님, 2023년 7월 13일
Dear Luis Alejandro Jayme, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge!Warm regardsPedro Lara, General Manager

8/10 - 좋아요

Svitlana

2023년 6월에 3박 숙박함
답변 제공: Viceroy Riviera Maya Team 님, 2023년 7월 13일
Dear Svitlana, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back shortly.Warm regards,Pedro Lara, General Manager

10/10 - 훌륭해요

jeff

2023년 5월에 7박 숙박함
답변 제공: Viceroy Riviera Maya Team 님, 2023년 6월 26일
Dear jeff, Thank you for giving us the highest score.We hope to receive you again soon.Pedro Lara, General Manager

10/10 - 훌륭해요

Carlos Javier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fue una experiencia increíble habernos hospedado en Viceroy Riviera Maya. El hotel está muy bonito, cuidan mucho la naturaleza y todo está perfectamente adaptado para que sea cómodo 100% sin alterar nada del entorno. Sin duda, lo mejor del hotel es el equipo de colaboradores; tienen una atención como en ningún otro lado en el que haya estado. El hotel está divino, pero la experiencia increíble fue gracias a todo el personal. Hasta nuestra perrita fue atendida de la mejor manera. La comida es excelente; definitivamente no es necesario salir a ningún otro lado. El hotel lo tiene todo.
2023년 4월에 7박 숙박함
답변 제공: VRM TEAM 님, 2023년 4월 14일
Estiamdo Carlos Javier, Gracias por tomarse el tiempo para publicar una reseña sobre su reciente estadía en Viceroy Riviera Maya. Nos complace saber que ha disfrutado de nuestras instalaciones y sobre todo de nuestro cálido y dedicado servicio de nuestro equipo de colaboradores. Esperamos poder recibirlo nuevamente muy pronto y seguir creando memorias inolvidables para usted y su perrita. un cordial saludo. Pedro Lara, Gerente General.

8/10 - 좋아요

Youri 님, Ottawa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel / resort was good and well appointed. Staff was nice and friendly. You got feel as we stayed in a jungles. Main value of this place - privacy and quietness. Few things to consider: beach was rocky and inaccessible with bare feet, need short walk to neighbor hotel sea access point. There were only two restaurants on the property - consider 15 min taxi ride at fixed $20 as alternative dinnner in town. Another tip: Once book airport transfer - stay away from Shuttle Central transfer company (offered by Expedia - we regret) : driver came late (40 min.), minibus was bitten up. Our driver - also had fun watching TV season on his cell phone all way while driving to our resort. 😀 We did his video! Viva Mexico 🇲🇽!
2023년 4월에 4박 숙박함
답변 제공: VRM TEAM 님, 2023년 4월 10일
Dear Youri, Thank you for taking the time to review your stay with us. Your comments and feedback are of great help to know the areas where we need to improve.We appreciate the advice you mention for other travelers. We hope to welcome you again very soon to continue creating more and better experiences.Best regards, Pedro Lara, General Manager.

10/10 - 훌륭해요

JORGE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 4박 숙박함
답변 제공: VRM TEAM 님, 2023년 4월 5일
Dear Jorge, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara, General Manager.

6/10 - 괜찮아요

Karen

좋아요: 직원 및 서비스
2023년 3월에 2박 숙박함
답변 제공: VRM TEAM 님, 2023년 3월 21일
Dear Karen, We would have liked more details about the rating you have given us to review areas where we can improve.We hope you can give us another opportunity to host you again shortly.Best regards. Pedro Lara, General Manager.

6/10 - 괜찮아요

Gregory Alexander

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very much a Private facility
2023년 2월에 6박 숙박함
답변 제공: VRM TEAM 님, 2023년 2월 23일
Dear Gregory, Thank you very much for your comment and for staying with us.We would love to know more about your stay to understand much better the areas where we need to improve.In any case, we hope to welcome you again very soon.Best regards. Pedro Lara, General Manager.

10/10 - 훌륭해요

Shauna E. 님, Columbus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The grounds are beautiful and our room couldn't have been better. The private plunge pool and outdoor shower were so relaxing. We stayed 8 days and had all meals but one at Viceroy - the food was fabulous. The beach is beautiful but rocky at the shore line. The staff and service are first rate. Every request was taken care of immediately! Playa Del Carme in an easy 15 cab ride away with lots to see. Many excursions are available but we came to just take it easy and didn't try any. I HIGHLY recommend Viceroy and hope to go back.
답변 제공: VRM TEAM 님, 2023년 1월 20일
Dear Shauna E., We are pleased to know that you enjoyed your stay at the Viceroy Rivera Maya and glad that you were extremely delighted with the service provided by our associates. Look forward to welcoming you back again soon.Kind regards,Pedro Lara, General Manager.

8/10 - 좋아요

Rene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

IDANIA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonitas Villas, ecológicas, modernas y cómodas con piscina privada, excelente ambiente para parejas. Deliciosos alimentos y super buena atención de todo el personal.
2022년 11월에 3박 숙박함
답변 제공: VRM TEAM 님, 2022년 12월 2일
Estimada Idania, Nos complace saber que disfrutó de su estadía en el Viceroy Rivera Maya y que estuvo extremadamente complacido con el servicio brindado por nuestros colegas. Esperamos darle la bienvenida de nuevo pronto.Atentamente,Pedro Lara, Gerente General

10/10 - 훌륭해요

Jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My Dream Birthday
We did The Best Choice with Viceroy! Incredible Rooms, The Best Service, the Spa is a Other Nivel Nice Beach and Beautiful View, Excellent food, The Service in the Beach Wowwww, We come back Soon!
Take Breakfast in the pool
2022년 11월에 3박 숙박함
답변 제공: VRM TEAM 님, 2022년 11월 15일
Dear Jaime, Thank you so much for your kind words about your overall experience and particularly the service you received from our amazing team. It's so wonderful to hear that you appreciated all the small touches that truly make a difference. We truly look forward to welcoming you back very soon!Regards. Pedro Lara, General Manager

10/10 - 훌륭해요

Jacob Bryan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the Viceroy is unbelievable! Best experience at a resort I have ever had! My wife and I went here for our honeymoon and we could not be happier with our experience!
답변 제공: VRM TEAM 님, 2022년 11월 8일
Dear Jacob Bryan, Thank you for taking the time to post a review of your recent stay with us. It was pleasing to read that you loved the service from the staff and consider it unbelievable! We are so glad that you have chosen us to celebrate your honeymoon. We hope to welcome you back soon to celebrate your anniversary. It will be our pleasureBest regards. Pedro Lara, General Manager

10/10 - 훌륭해요

aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay if you are looking for something quiet and relaxing. The private pool villas are awesome and perfect for a romantic get away. Lots of wildlife to see on the property being set in the jungle. Staff was very professional. Came here in September 2022 for reference and the main drawback is that the beach is not good for swimming due to an abundance of rocks. Food and drinks were very good but could use a little more variety in the breakfast menu. I did some spearfishing in front of the property and the kitchen cooked the lobsters, octopus and fish I caught which was prepared wonderfully. Not a great spot for the family, but I would definitely recommend this place for couple looking for a romantic escape.
2022년 9월에 6박 숙박함
답변 제공: VRM TEAM 님, 2022년 10월 5일
Dear Aaron, Thank you very much for sharing a review of your recent stay at Viceroy Riviera Maya. We appreciate your feedback as it assists us in ensuring continued guest satisfaction as well as exploring areas where we need to improve. Thank you for your encouraging comments and, I assure you that they have been shared with relevant department heads. On behalf of the entire Team, we look forward to welcoming your back through the doors of Viceroy Riviera Maya soon. Sincerely,Pedro Lara, General Manager

10/10 - 훌륭해요

Jose Alejandro 님, Mexico

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La comida y la atención, de primera
2022년 9월에 1박 숙박함
답변 제공: VRM TEAM 님, 2022년 9월 29일
Jose Alejandro, gracias por resaltar la comida y nuestro servicio. Nos complace saber que ha disfrutado su estadia en Viceroy Riviera Maya. Esperamos poder volver a recibirlo muy pronto. un cordial saludo Pedro Lara, Gerente General

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 4박 숙박함

10/10 - 훌륭해요

Jamel DEMETRE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 4박 숙박함

10/10 - 훌륭해요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the privacy of the rooms, the private patios and pools. The music from neighboring properties was loud two out of the three nights we were there and made it difficult to sleep. The service was very good. The rooms were beautiful but a little dark. The bathrooms were very nice. We liked the indoor and outdoor showers.
2022년 5월에 2박 숙박함
답변 제공: VRM TEAM 님, 2022년 6월 14일
Dear Carolyn, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge! Warm regards Pedro Lara, General Manager

10/10 - 훌륭해요

rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms and property are beautiful - small houses in junglelike nature. The rooms look like something out of a movie with a plunge pool and hammock. The staff is extraordinary! They were so friendly and helpful. Special thanks to Rodrigo who told me where to find delicious tacos in Playa del Carmen and was so welcoming at the poolside breakfast restaurant. The spa is wonderful and there was music every night. Definitely recommend it for a romantic getaway.
2022년 5월에 3박 숙박함
답변 제공: VRM TEAM 님, 2022년 5월 16일
Dear Rachel, We are glad that you chose to stay at the Viceroy Rivera Maya on your holiday and we appreciate that you enjoyed your stay with us. It is a pleasure to read from your review that you were extremely delighted with the service of our associates, particularly Rodrigo. As well as the room allocated during your visit. Thank you for your thoughtful comments. We look forward to welcoming you back again shortly. Kind regards, Pedro Lara, General Manager

10/10 - 훌륭해요

scott h

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was outstanding.
2022년 3월에 7박 숙박함
답변 제공: VRM TEAM 님, 2022년 4월 5일
Dear Scott, Thank you for taking the time to review your recent stay with us. I feel so proud that you highlight our staff and the services that they provide. We hope to have the opportunity to welcome you back soon and continue to pamper you. Best Regards, Pedro Lara, General Manager.

8/10 - 좋아요

Katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service at this property was beyond excellent. The pool, gift shop, and wait staff went above and beyond my expectations. The exceptional staff members included: Pepe and Francisco at the the restaurant, Yvonne at the gift shop who shopped for a sun shirt for my daughter, and Pablo at the dive shop. The food was also excellent. The real drawback at the hotel was the noise at night from the properties surrounding the hotel. The music was SO INCREDIBLY LOUD and being inside the rooms seemed to amplify it. Instead of addressing the issue, the hotel passive aggressively left ear plugs on the night table. The music was so loud on the edge of the property that the water in my glass was vibrating. I asked the first night if this happened every night, the reply was that “it only happens on the weekends.” Two days later when the noise was at a crescendo, I requested to move our room. The front desk staff was condescending and acted as if it were an unreasonable request. At the end of our stay, I was told by the butler that our late checkout was no longer viable because “we moved rooms.” Later, I showed the front desk staff our letter of guaranteed late check out and was granted a check out at 2:00. The noise would have been so much easier to tolerate had I known about the noise at the start of our stay. An explanation of the ear plugs and an acknowledgment of the noise at night would have gone a long way.
2022년 3월에 5박 숙박함
답변 제공: VRM TEAM 님, 2022년 3월 23일
Dear Katherine, I appreciate that you have taken the time to write your comments about your recent stay at Viceroy Riviera Maya. I am so happy to know that you highlight the services provided by our jewels, our staff, especially Pepe, Francisco, Yvonne, and Pablo. However, I regret to learn that your stay was disrupted by noise from the neighbor's property. Please, accept my apologies for this inconvenience. Unfortunately, this situation is beyond our direct control. I assure you that we are considering some measurements like a note from me to inform of this situation or adding a tv channel with relaxing music, and, last option but is a long-term solution change the roof palapas. Despite this, we really hope to welcome you back to pamper and offer you a better experience. Best Regards, Pedro Lara, General Manager

10/10 - 훌륭해요

Gerard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was great. Perfect couples getaway.
2022년 2월에 6박 숙박함
답변 제공: VRM TEAM 님, 2022년 3월 5일
Dear Gerard, Thank you for giving us your comments and the score you bestowed upon us. We are delighted to know that you have a perfect time with us. We look forward to hosting you again soon. Pedro Lara, General Manager

10/10 - 훌륭해요

Austin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel.
2022년 2월에 3박 숙박함
답변 제공: VRM TEAM 님, 2022년 2월 22일
Dear Austin, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara, General Manager.

10/10 - 훌륭해요

Bailey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at the Viceroy for 2 nights during the week. We absolutely loved our stay. The service exceeded our expectations from the moment we arrived. The only negative things we have to say is that dinner menu during the week is a little lack luster. Everything else about our stay was amazing!
2022년 2월에 2박 숙박함
답변 제공: VRM TEAM 님, 2022년 2월 22일
Dear Baily, We greatly value your review regarding your recent stay at our property. Superb words such as these inspire us to keep reaching new heights in exceeding the expectations of our guests. We are eager to have you again in the near future and once again leave you in utter amazement because of the exquisite service provided during your stay at Viceroy Riviera Maya. Yours sincerely, Pedro Lara, General Manager.

2/10 - 너무 별로예요

Nick

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was excellent. The staff was mostly great, however, I had $1,500 taken from my room. The manager was very apologetic and understanding, which I appreciated, but that doesn’t change the event.
2022년 1월에 5박 숙박함

10/10 - 훌륭해요

Sterling 님, San Francisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 6박 숙박함

10/10 - 훌륭해요

Guillermo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 3박 숙박함
답변 제공: VRM TEAM 님, 2021년 11월 25일
Dear Guillermo, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara. General Manager

10/10 - 훌륭해요

Chris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful and luxurious Mexican Resort
The property is beautiful and the rooms are large and very comfortable. Each one has an outdoor (and indoor) shower and private plunge pool. The food was excellent. The spa was beautiful. Lastly the hotel is pretty convenient to the Cancun airport.
2021년 8월에 4박 숙박함
답변 제공: VRM TEAM 님, 2021년 9월 1일
Dear Crhris, Thank you for taking the time to post a review following your recent stay with us. I sincerely appreciate that you mentioned all the products and facilities within the resort. I am delighted that you thoroughly enjoyed your holiday, we all look forward to welcoming you and your partner back to Viceroy Riviera Maya in the future. Best regards. Pedro Lara, General Manager.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love everything about this hotel. The service completely overrule the disadvantage of the beach. Would definitely come back and stay for more days.
2021년 8월에 2박 숙박함
답변 제공: VRM TEAM 님, 2021년 9월 1일
Dear Traveler, It is a pleasure to read about your recent stay with us. The team and I thank you and, we look forward to welcoming you back. Regards. Pedro Lara, General Manager.

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Relaxing, indulging, romantic. Perfect for our honeymoon. Staff was so welcoming, food was delicious, amazing villa.
2021년 6월에 3박 숙박함
답변 제공: VRM TEAM 님, 2021년 6월 30일
Dear Traveler, Thank you for being our guest at the Viceroy Riviera Maya. We are delighted to hear that you had a fantastic time with us. All of us at Viceroy Riviera Maya thank you for your support! We look forward to hosting you again in the near future. Saludos from the Riviera Maya, Pedro Lara | General Manager

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is very nice and private. It is a good change from the big resorts in the area. Service and accommodations are second to none. The only thing bad is that the food is very expensive. Most dinners for me and my wife were $200-300. I suppose that is the price to pay for a secluded getaway.
2021년 6월에 5박 숙박함
답변 제공: VRM TEAM 님, 2021년 6월 30일
Dear Traveler, Thank you very much for sharing a review of your recent stay at Viceroy Riviera Maya. We are delighted to know that you had an enjoyable stay. We appreciate your feedback as it assists us in ensuring continued guest satisfaction as well as exploring areas of possible improvement. On behalf of the entire Team, we look forward to welcoming your back through the doors of Viceroy Riviera Maya in the near future. Sincerely, Pedro Lara, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can’t say enough good things about this hotel. Everyone was incredibly friendly and thoughtful. Our massage experience was the best either of us ever had, it is a must. Breakfast every morning was perfectly prepared and you’re staring at the ocean. The room was spacious, secluded, and you can’t beat having an outdoor shower plus your own pool. This is the perfect place for a couple looking for a romantic and relaxing vibe. We will definitely go back.
2021년 5월에 8박 숙박함
답변 제공: VRM TEAM 님, 2021년 6월 11일
Dear Traveler, I am delighted to read your review and thank you for taking the time to write such excellent feedback regarding your recent stay at Viceroy Rivera Maya. I am very pleased to know that you had a wonderful experience and appreciated our room, overall facilities, and most of all, the impeccable service and hospitality provided by our jewel, our staff. My sincere thanks for your heartfelt recommendation. Meanwhile, we look forward to welcoming you back to your "new home away from home" soon. Warmest regards, Pedro Lara, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing
2021년 5월에 5박 숙박함
답변 제공: VRM TEAM 님, 2021년 5월 31일
Dear Traveler, Thank you for the magnificent score you bestowed upon us. We are happy to know that you enjoyed your time with us and were pleased with our staff. We thank you for choosing to stay at Viceroy Riviera Maya and, we look forward to welcoming you back in the future. Best Regards. Pedro Lara, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

2021년 5월에 3박 숙박함
답변 제공: VRM TEAM 님, 2021년 5월 31일
Dear Traveler, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara. General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 4월에 4박 숙박함
답변 제공: VRM TEAM 님, 2021년 5월 26일
Dear Traveler, Thank you so much for rating us with the highest score. We look forward to welcoming you back soon. Best Regards, Pedro Lara, General Manager.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 4월에 3박 숙박함
답변 제공: VRM TEAM 님, 2021년 5월 26일
Dear Traveler, Thank you for being our guest. We are glad to know that you enjoyed our hotel and amenities. We look forward to welcoming you back soon. Best Regards. Pedro Lara, General Manager