외관

빌라 델 팔마르 칸쿤 올 인클루시브 비치 리조트 & 스파 여행 후기

4.5 out of 5
빌라 델 팔마르 칸쿤 올 인클루시브 비치 리조트 & 스파
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1106개 이용 후기 중 718개" "
평점 8 - 좋아요. 1106개 이용 후기 중 208개" "
평점 6 - 괜찮아요. 1106개 이용 후기 중 93개" "
평점 4 - 별로예요. 1106개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1106개 이용 후기 중 39개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

KWANGSUK

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2024년 1월에 4박 숙박함
답변 제공: n 님, 2024년 1월 13일
Dear Kwangsuk,Thank you for taking the time to share your review of your recent stay with us. From your rating, I perceive that there were some areas of improvement. Nevertheless, we hope we can welcome you back again in the future!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

4/10 - 별로예요

??

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 1월에 3박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2023년 3월 9일
help us with your comments please

10/10 - 훌륭해요

HYUNGSU

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the cuisines that the restaurants offered were really awesome
2022년 1월에 3박 숙박함
답변 제공: Juan Carlos González 님, 2022년 1월 11일
Dear HYUNGSU, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere. We cannot wait to welcome you back! Warm regards, Juan Carlos Gonzalez General Manager Villa del palmar Cancún

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just Beautiful, and very Friendly staff. All very friendly, and helpful. Victor on the Beach made our days on the Beach so relaxing.
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Majoline 님, Brooklyn Park

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about this property was perfect. It is however lacking activities especially night time activities for grown ups. Mexico is known for it's rich culture and love for music, i believe if Villa del palmar added this to their facility they'll have more traffic. We had to take taxi to hotel zone for about 30mins or more just to look for night time entertainment. After day time activities outside the hotel, when we were done and back in the evening, after dinner there was nothing to do other drink and go to sleep. That's very boring and am sure most of your guests will agree to this. Please add night time entertainment. I would like to thank Flor, she kept our room clean and neat the entire time we were there. I would also give thanks to manager Valio. I had tried to make reservation to one of their restaurant to celebrate my birthday but couldn't get any opening. Mr. Valio made that happen and for that am greatful.
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 24일
Dear Majoline, Thank you for sharing your feedback about your recent stay at Villa del Palmar. We are pleased to hear that overall, your experience with us was enjoyable and that you found our property to be perfect in many aspects.We appreciate your valuable insights regarding the lack of nighttime activities for adults. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to enhance the guest experience. We understand the importance of incorporating elements of Mexico's rich culture and music into our offerings to provide a more vibrant and enjoyable atmosphere for our guests.We sincerely apologize for any inconvenience you experienced in making reservations at our restaurants, and we're glad to hear that our manager, Valio, was able to assist you in celebrating your birthday. We will ensure that your commendation is shared with Flor for her exceptional service in keeping your room clean and neat throughout your stay.Thank you once again for your feedback and for choosing Villa del Palmar. We look forward to welcoming you back in the future and providing you with an even more enjoyable experience.Warm regards,

10/10 - 훌륭해요

Elaine Marie

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely family friendly. Lots of pool options with one very big heated pool. Lots of hot tubs. Food was amazing at all the different restaurants. Room was gorgeous and even had a laundry in our room. My five-year-old daughter had the best time and can’t wait to go back.
2024년 4월에 6박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 23일
Dear Elaine Marie, Thank you for sharing your experience with us. We are thrilled to hear that you found our resort to be extremely family-friendly and that your five-year-old daughter had the best time during her stay. It's wonderful to know that you enjoyed our variety of pool options, delicious dining experiences, and the amenities in your gorgeous room, including the convenience of having a laundry facility.Your kind words mean the world to us, and we can't wait to welcome you and your family back for another memorable stay. We look forward to creating more cherished moments together.Warm regards,

10/10 - 훌륭해요

Martha Joanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
everything was excellent
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 23일
Dear Martha Joanna, Thank you for taking the time to share your feedback with us. We are delighted to hear that everything during your stay was excellent. Providing exceptional experiences for our guests is our top priority, and it's truly rewarding to know that we met your expectations.Your kind words serve as a great encouragement to our team, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 - 좋아요

Taviouzie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 24일
Dear Taviouzie, Thank you for you time on review your latest stay at Villa del Palmar. We are please you had a wonderful stay with us. Your feedback is valuable for us, since it help us to continuously improve in order to provide an excellent service for what we are known for. If there is any specific detail that did not meet your needs, please do not hesitate contacting us. Warm regards,

10/10 - 훌륭해요

Inyianie Nicole Aparicio 님, Snellville

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were awesome. Everyone was pleasant to talk too. Will be returning in a few months
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 22일
Dear Inyianie Nicole Aparicio, Thank you for sharing your experience at Villa del Palmar! We're thrilled to hear that you found our staff provided you with an excellent service during your stay. Providing excellent service and creating a welcoming atmosphere for our guests is our priority, and we're delighted that we succeeded during your stay.We look forward to welcoming you back in a few months for another enjoyable stay. Thank you again for choosing to stay with Villa del Palmar, and we can't wait to see you again soon!Warm regards,

8/10 - 좋아요

Racquel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the perfect resort to relax, get some Vitamin D, and eat good all day.
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 22일
Dear Racquel, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort to be the perfect place to relaxing and enjoyable throughout the day. Your satisfaction is important to us, and we appreciate your positive comments. However, we also take your rating seriously, and we're committed to continuously improving our services. If there are any specific areas where you believe we could enhance your experience further, we would greatly appreciate your insights. Your feedback helps us to ensure that we're meeting the needs of our guests and providing exceptional experiences. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,

8/10 - 좋아요

Adetunji

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 22일
Dear Adetunji, Thank you for sharing your recent stay at Villa del Palmar! We're thrilled to hear that you had a great time during your stay. Providing memorable experiences for our guests is what we strive for, and we're delighted that we could meet your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future!Warm regards,

10/10 - 훌륭해요

Richard 님, Grove City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tater resorts and hotels are first class.
2024년 4월에 5박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 22일
Dear Richard, Thank you for your wonderful review! We're delighted to hear that you consider Tater resorts and hotels to be first class. Providing exceptional service and accommodations is at the core of our mission, and it's fantastic to know that we've met your expectations. Your satisfaction is our greatest reward, and we're committed to maintaining our high standards to ensure every guest experience is nothing short of excellent. We can't wait to welcome you back for another memorable experience at Villa del Palmar!Warm regards,

10/10 - 훌륭해요

Leung 님, Poughkeepsie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice and peaceful around the hotel. The setting and environmental conditions are well done.
2024년 4월에 7박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 22일
Dear Leung, Thank you for sharing your feedback! We're thrilled to hear that you found our hotel surroundings nice and peaceful. Creating a serene environment for our guests to enjoy is a top priority for us, and we're delighted that you appreciated the setting and environmental conditions. Your kind words motivate us to maintain these standards and continue providing a tranquil retreat for all our guests. We look forward to welcoming you back for another peaceful stay in the future!Warm regards,

10/10 - 훌륭해요

Karan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed our stay. They take care…
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 22일
Dear Karan, Thank you for taking the time to review your stay at Villa del Palmar ,and your kind words. We're delighted to hear that you really enjoyed your stay with us. Providing exceptional care and service to our guests is our top priority, and we're thrilled that you experienced just that. Your satisfaction means the world to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Warm regards,

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I DID NOT LIKE THE OFFERS FOR BUY TIME SHARE WASTE MY VACATION TIME
2024년 4월에 6박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 22일
Dear Daniel, Thank you for sharing your experience and give us such a good rating. We're thrilled to hear that you had a great time during your stay. Your satisfaction is very important to us, and we're committed to providing exceptional service to all our guests. We're sorry to hear about the inconvenience you encountered, and we appreciate you bringing it to our attention. We take feedback seriously and will use it to make necessary improvements to ensure a seamless experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,

8/10 - 좋아요

Nurys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was there 4 night and it was wonderful I had a great time
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 22일
Dear Nurys, Thank you for taking the time to share your feedback. We're delighted to hear that you had a wonderful stay at Villa del Palmar and that you had a great time. We always strive to provide the best possible experience for our guests, and your satisfaction is our top priority. If there are any areas where you believe we could improve, we would greatly appreciate hearing your thoughts. Your feedback helps us to continually enhance our services and ensure that every guest has an exceptional stay.We look forward to welcoming you back in the future!Warm regards,

10/10 - 훌륭해요

luis Nehemias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 20일
Dear Luis Nehemias, Thank you for allowing us the opportunity of hosting you at the Villa del Palmar and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar to welcome you back soon and offer you our hospitality.

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort was amazing! Very very clean resort and nice pools. Great food options! Bar tenders and pool/server staff were amazing and nice! Especially Miguel at La Cassona Bar and Miguel at the pool! Rooms were modern and everything was very accessible around resort. No complaints and definitely would come back! Amazing all around.
2024년 4월에 5박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 20일
Dear Sara, Thank you for taking the time to share your wonderful experience at Villa del Palmar. We are thrilled to hear that you found our resort to be amazing and that every aspect of your stay, from our clean facilities and beautiful pools to our delicious food options, exceeded your expectations.We are especially grateful for your recognition of our dedicated team members, Miguel at La Cassona Bar and Miguel at the pool. Providing exceptional service is at the core of what we do, and it's fantastic to hear that their friendly and attentive service enhanced your experience with us.We are delighted that you found our rooms modern and conveniently located throughout the resort. Our goal is to provide a comfortable and accessible environment for all our guests, and we are pleased that we were able to meet your expectations in this regard.Thank you for your kind words and for choosing Villa del Palmar for your getaway. We would be honored to welcome you back for another amazing experience in the future.Warm regards,

8/10 - 좋아요

Richard

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt pressured to tip, trip was already expensive then to feel pressured into spending almost $200 just in tips was a little much
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 19일
Dear Richard, Dear [Guest],Thank you for sharing your feedback regarding your recent stay at Villa del Palmar. We are glad to hear that you had a nice experience during your time at our resort.However, we apologize if you felt pressured to tip during your stay. Providing exceptional service is our top priority, and tipping is entirely voluntary. We will review our procedures with our team to ensure that guests do not feel obligated to tip beyond their comfort level.Your feedback is invaluable to us as we continuously strive to improve our services and guest experience. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent family vacation with 4 young kids
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 19일
Dear David, Thank you for taking the time to share your experience of your recent family vacation at Villa del Palmar. We are thrilled to hear that you and your four young children had an excellent stay at our resort.Creating memorable experiences for families is something we take great pride in, and we are delighted that you found your time with us enjoyable. Our team works tirelessly to ensure that families have everything they need to make the most of their stay, and we are pleased to hear that your expectations were met.We truly value your feedback and are committed to continuously improving our services.Thank you once again for choosing to spend your family vacation with us. We hope to have the pleasure of welcoming you and your family back for many more memorable stays in the future.Warm regards,

10/10 - 훌륭해요

Amira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my family enjoyed our stay at Villa del palmar. It’s gonna be one of our best spots to visit. Thanks for making our trip amazing
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 19일
Dear Amira, Thank you so much for taking the time to share your experience at Villa del Palmar. We're delighted to hear that you and your family enjoyed your stay with us and that it has become one of your favorite destinations.Providing our guests with an amazing experience is our top priority, and we're thrilled that we succeeded in making your trip memorable. Your kind words mean a lot to us and serve as motivation for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you and your family back to Villa del Palmar for many more wonderful stays in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 - 좋아요

Soheil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are quite straight to the rules showing no flexibility for the check-in and check-out time asking 50USD/hour for late check out. Also while checking in they requested me to sign for a 80 USD charge per stay additional to the already paid hotel charge.
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 18일
Dear Soheil, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize if our policies regarding check-in and check-out times did not meet your expectations. We understand that flexibility in these matters can greatly enhance the guest experience, and we regret any inconvenience caused.Our policies are designed to ensure that we can accommodate the needs of all our guests while maintaining the high standards of service and cleanliness that we strive for. However, we will certainly take your feedback into consideration as we continually review and refine our policies to better serve our guests.Please know that your satisfaction is of the utmost importance to us, and we appreciate your valuable feedback. If there is anything further we can assist you with or if you have any additional concerns, please do not hesitate to contact our guest services team directly.Kind regards,

10/10 - 훌륭해요

Elisangela

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is breathtaking so many options for food, the only disappointment is there is no night time entertainment, after dinner there is nothing to do.
2024년 4월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 4월 18일
Dear Elisangela,Thank you for sharing you comments about your recent stay at our resort and I have taken note of your note regarding night entertainment.We hope to welcome you again soon.Best regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 - 훌륭해요

BILADER

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great facility and and services, I was hoping to have more food options
2024년 4월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 4월 18일
Dear Bilader,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 - 좋아요

Akshay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family loved the floaters, we loved playing in the pool. We also love the hammock and room service.
2024년 4월에 5박 숙박함
답변 제공: Villa del Palmar Cancun 님, 2024년 4월 18일
Dear Akshay,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 - 훌륭해요

Iliya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 17일
Dear Lliya,On behalf of the management and staff, allow me to thank you for sharing your fabulous comment.We are thrilled that you loved our great staff at Villa del Palmar and had such a fantastic experience. We are delighted that you loved it just as much as we did!We will be waiting for you to join us soon again and make yourself at home soon.Sincerely,

10/10 - 훌륭해요

Mary 님, Plymouth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The size of this resort is perfect.... Not too big, not too small, not over crowded, adequate pool and beach chairs with umbrellas. Food is better than other resorts we've visited.
2024년 4월에 5박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 17일
Dear Mary,Thank you for allowing us the opportunity of hosting you at the Villa del Palmar and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar to welcome you back soon and offer you our hospitality.Kind regards,

8/10 - 좋아요

HYONG BONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 19일
Dear HYONG, Thank you for your time to review your stay at Villa del Palmar. It our great honor to know you enjoyed your stay with us.We hope to welcome you back very soon at Villa del Palmar!Warm regards,

10/10 - 훌륭해요

Caitlin Alexis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was incredible. Everyone was always extremely friendly and helpful. We loved the beach lots of activities to do as well! We will be back.
2024년 4월에 10박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 16일
Dear Caitlin Alexis,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had an incredible stay and enjoyed the friendliness and helpfulness of our team members. It's fantastic to know that you also enjoyed the beach and all of our activities. We truly appreciate your kind words and look forward to welcoming you back on your next visit.Warm regards,

10/10 - 훌륭해요

JUAN ANTONIO MARTINEZ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
GREAT HOTEL
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 16일
Dear Juan Antonio Martinez,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - 훌륭해요

Melanie 님, Redding

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean, recently remodeled and relaxing. The beds were extremely comfy and the room was a 10 overall.
2024년 4월에 6박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 16일
Dear Melanie, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our property to be up to standards and spectacular. It's wonderful to know that you found the beds exceptionally comfortable and that your overall impression of the room was a perfect 10. Your feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,

10/10 - 훌륭해요

Claudia Pamela Navarrete

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful and very clean. The staff was very polite. The food was great. Make sure to reserve with the restaurants before your arrival. You can also pre-book your room service breakfast a day prior. Overall, my family had an amazing time.
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 15일
Dear Claudia Pamela Navarrete,Thank you for your glowing review. We're thrilled to hear that you found our property beautiful and impeccably clean, and that our staff provided polite and attentive service throughout your stay. It's wonderful to know that you enjoyed the great food offerings as well.We appreciate your helpful tips regarding restaurant reservations and pre-booking room service breakfast, and we're delighted that these arrangements contributed to your overall positive experience.Thank you for choosing Villa del Palmar for your family getaway, and we're thrilled to hear that you had an amazing time. We look forward to welcoming you and your family back for another fantastic stay in the future.Warm regards,

10/10 - 훌륭해요

Sabine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Property as absolutely beautiful. Our servicer Cesar in the dinning room was on top of his game. All the staff was very nice. Our King suite was so amazing. Loved everything. I would advise to book your excursions online.
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 15일
Dear Sabine, Thank you for your wonderful review. We're thrilled to hear that you found our property absolutely beautiful and that you had a fantastic experience during your stay. It's delightful to know that Cesar provided exemplary service in the dining room and that our staff made your visit memorable with their warmth and hospitality. Your feedback is valuable to us, if there is any specific circumstance of the excursions that you would like to share with us, please do not hesitate in contacting us. We look forward to welcoming you back at Villa del Palmar for another amazing stay!Warm regards,

8/10 - 좋아요

Purushothaman

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 16일
Dear Purushothaman,Thank you for taking the time to share your feedback with us. We're glad to hear that your experience was positive overall. However, we're keen to understand any areas where we may have room for improvement. If there are specific aspects of your stay that you feel could have been better, please do not hesitate to let us know. Your insights are invaluable to us as we continuously strive to enhance our services and exceed our guests' expectations. We hope to welcome you back for an even better experience in the future. Please feel free to reach out to us with any further comments or suggestions you may have.Kind regards,

10/10 - 훌륭해요

BOBBY

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Much enjoyed by a family of 4. We plan to come back again.
2024년 4월에 7박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 15일
Dear BOBBY,Thank you for sharing your experience with us. We're thrilled to hear that you and your family of four enjoyed your stay at our resort. Your intention to return is the greatest compliment we could receive, and we look forward to welcoming you back with open arms. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We can't wait to have you back for another enjoyable visit.Warm regards,

10/10 - 훌륭해요

Jizelda

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing they were so kind to us and accommodating.
2024년 4월에 2박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 15일
Dear Jizelda,Thank you for your kind words. We're delighted to hear that our staff made such a positive impression on you during your stay. Providing exceptional service and ensuring our guests feel welcomed and cared for is at the core of what we do. We appreciate your recognition of our team's efforts, and we look forward to the opportunity to welcome you back at Villa del Palmar for another wonderful stay in the future.Warm regards,

10/10 - 훌륭해요

SEUNGKYUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Especially I love foods. There are diverse restaurants in resort and if you have all inclusive package, use almost everything is free!
2024년 4월에 5박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 15일
Dear SEUNGKYUNG ,Thank you for your feedback. We're thrilled to hear that you enjoyed the diverse dining options available at our resort and that you had the opportunity to explore a wide range of culinary delights. Providing exceptional dining experiences is a priority for us, and we're delighted that you appreciated the variety of options available to you. We hope to have the pleasure of welcoming you back for another delightful gastronomic experience in the future.Warm regards,

10/10 - 훌륭해요

Merle Ramos Saldivar-Di

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for the price. The staff and food was good quality for an all-inclusive resort.
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 15일
Dear Merle Ramos Saldivar-Di,Thank you for your recent stay at our resort and for taking the time to share your feedback. We are thrilled to hear that you found our resort to be great and that you were impressed with the quality of our staff and food. Providing excellent service and delicious dining options is our priority, and we are delighted that we met your expectations in these areas.Your satisfaction is important to us, and we are grateful for your recommendation. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 - 좋아요

Rajendra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for families with children.
2024년 4월에 7박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 15일
Dear Rajendra,Thank you for choosing to stay with us and for sharing your feedback. Creating memorable experiences for families is a priority for us, and we're glad that you and your family enjoyed your time with us. If there are any specific amenities or activities you feel would further enhance the family experience, please don't hesitate to let us know. We look forward to welcoming you and your family back for another wonderful stay in the future.Warm regards,

10/10 - 훌륭해요

Antoninho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 15일
Dear Antoninho, Thank you for sharing such a wonderful review about your stay. Is our honor to provide to out guest with memorable experiences and high-end service quality. We hope to welcome you back soon at Villa del Palmar.Warm regards,

10/10 - 훌륭해요

Grant

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved this place!!!
2024년 4월에 5박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 15일
Dear Grant,Thank you for allowing us the opportunity of hosting you at the Villa del Palmar and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar to welcome you back soon and offer you our hospitality.Kind regards,

8/10 - 좋아요

Dritan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel
2024년 4월에 7박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 15일
Dear Dritan,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

8/10 - 좋아요

Mary

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, family-friendly resort. One of the nicest rooms I’ve ever stayed in on vacation. We opted for one bedroom oven view suite. My spouse snores & a separate bedroom was a necessity. This room was perfect. The staff are very courteous and helpful. It was located in New Cancun, so access off of the resort was not feasible as it was on our last trip to Cancun with the resort in the hotel zone. We did have to sign a receipt at every meal which was a new experience for us while on all-inclusive vaca, but we incurred no hidden charges. I recommend for family vaca!
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 13일
Dear Mary,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our resort to be very clean and family-friendly. We're delighted that our staff's courtesy and helpfulness made your stay even more enjoyable.We appreciate your feedback regarding the location and the meal receipt process. Rest assured, we'll take your comments into consideration as we continuously strive to improve our guest experience.Thank you for recommending us for family vacations. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Warm regards,

8/10 - 좋아요

Julie

연인과의 여행
좋아요: 직원 및 서비스
Food was very good for the most part. Often food was cold, especially the breakfast buffet. Limited options for breakfast and lunch. We had some amazing staff to assist us the beach/pool -Alahandro and Jared and Alfonso at Davino’s was excellent. We were all inclusive however had to sign a bill after each restaurant and bar order. Prices we saw were crazy expensive. The spa was a great experience. They cater to a lot of families.
2024년 4월에 5박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 13일
Dear Julie,Thank you for your valuable feedback. We're thrilled to hear that you enjoyed our multiple dining options and had memorable interactions with our staff, especially Alejandro, Jared, and Alfonso. Your comments and feedback is incredibly valuable to us as it guides our efforts to continuously enhance our services. Regarding the billing process, we apologize for any inconvenience caused and will review our procedures. We look forward to exceeding your expectations on your next visit at Villa del Palmar!Warm regards,

10/10 - 훌륭해요

Violeta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just got back from Villa del Palmar and I can’t wait to go back! Everyone is so welcoming, respectful, helpful and polite! Rooms are so clean with a great view. Different choices of food, very good. Clean towels all day long. Drinks and food as well at the beach or pool. Please tip the staff, they go beyond the usual to make sure you have the best service. Thank you to everyone at Villa del Palmar for making our vacation enjoyable and welcoming.
2024년 4월에 5박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 13일
Dear Violeta, Thank for taking the time to share your wonderful feedback. We are thrilled to hear that you had such a memorable and enjoyable experience with us.It brings us immense joy to know that our team's dedication to providing exceptional service contributed to making your vacation truly special. Your kind words about our welcoming and helpful staff, delicious food options, pristine rooms, and scenic views are greatly appreciated.We sincerely value your recognition of our team's efforts and hospitality. Rest assured, your compliments will be shared with everyone here at Villa del Palmar, as they serve as a source of inspiration for us to continue delivering exceptional guest experiences.We look forward to welcoming you back for another unforgettable stay in the near future. Warm regards,

10/10 - 훌륭해요

Shawntrell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about it the service was on point me and my kids didn’t have to worry about anything at all
2024년 4월에 3박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 12일
Dear Shawntrell,Thank you for taking the time to share your positive feedback about your recent stay with us at Villa del Palmar. We are delighted to hear that you and your kids had such an enjoyable experience and that our service met your expectations.Ensuring that our guests feel cared for and have a worry-free stay is always our top priority, and we are thrilled to hear that we succeeded in providing you with exceptional service throughout your time with us.Your kind words serve as motivation for our team to continue delivering outstanding service to all our guests. We truly appreciate your feedback and are grateful for the opportunity to have hosted you and your family.We hope to welcome you back to Villa del Palmar in the future for another memorable stay. Warm regards,

10/10 - 훌륭해요

Melvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All inclusive in every sense of the word!
2024년 4월에 4박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 12일
Dear Melvin, Thank you for your kind review of your stay at Villa del Palmar. Is always an Honor to hear our guests had a wonderful stay and enjoyed our hotel amenities. We hope to welcome you back soon at Villa del Palmar. Warm regards,

10/10 - 훌륭해요

Edwin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly, the environment was clean and well take care of. The activity staff was full of energy and entertained the visitors very well.
2024년 4월에 3박 숙박함
답변 제공: Roberto Diaz, General Manager Garza Blanca 님, 2024년 4월 9일
Dear Edwin,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Resort & Spa and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Garza Blanca Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,

10/10 - 훌륭해요

Daria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Family was happy to quality of food and service!
2024년 3월에 7박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 9일
Dear Daria, On behalf of the management and staff, allow me to thank you for sharing your experience with us. We are thrilled that your family loved Villa del Palmar and had such a fantastic experience. We are delighted that you loved it just as much as we did!We hope to welcome back your family soon!Kind regards,

10/10 - 훌륭해요

Dawn Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Eduardo Alcalde, General Manager Villa del Palmar 님, 2024년 4월 9일
Dear Dawn, Thank you for taking the time to provide us with such high reviews. We hope to welcome you back at Villa del Palmar soon!Warm regards,