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W 애틀란타 다운타운 여행 후기

4.5 out of 5
W 애틀란타 다운타운
45 Ivan Allen Jr. Blvd NW, Atlanta, GA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 451개" "
평점 8 - 좋아요. 1001개 이용 후기 중 182개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 168개" "
평점 4 - 별로예요. 1001개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 109개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Dong Jung

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
직원들이 친절하고 ...호텔에서 본 밤야경이 참 좋았어요.
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 4월 22일
Hello Carlos, Thank you for choosing W Atlanta Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Alexey MuravskiyDirector of Operations

6/10 - 괜찮아요

Yolanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only concern i have is, as much as the rooms cost im not understanding why its not complimentary breakfast
2024년 4월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 4월 22일
Hello Yolanda, We value your feedback, and we are grateful for your candid comments. We regret any disappointment you experienced due to our breakfast options. We hope the positive aspects of your stay made up for us not meeting every expectation. It was our pleasure hosting you, and we hope you will stay with us again the next time you visit the area.Best Regards, Alexey MuravskiyDirector of Operations

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 4월 21일
Hello Brittany, We are thrilled you had an unforgettable experience at W Atlanta Downtown, and we appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us.Best Regards, Alexey Muravskiy,Director of Operations

2/10 - 너무 별로예요

Patricia De'Shazior

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I need help at 4 AM in the morning. No one answered the phone at the desk. I even called 800 number they tried to get someone at the desk to no avail. I ordered food and then restaurant the evening restaurant and it was cold. The breakfast was good that charge me $12 for fried shrimps because I don't eat beef, pork, etc.
2024년 4월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 4월 20일
Hello Ms. De'Shazior, Thank you for evaluating your stay with us. We completely understand your frustration with the lack of assistance when you needed help in the early morning hours. Your feedback has been shared with our Talent, and we will use it to improve our services and responsiveness going forward. Furthermore, we are sorry for your disappointment with the food served to you. We will discuss your comments with our B & F team, as we always want our guests to have a pleasant dining experience with us. We hope you will give us another opportunity to show you our commitment to attentive and outstanding hospitality.Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Reginald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 4월에 1박 숙박함

8/10 - 좋아요

Latoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 4월 17일
Hello Latoria, We are pleased your experience was enjoyable, and we want to thank you for your kind rating. All of us at W Atlanta Downtown look forward to your next visit.Best Regards, Alexey Muravskiy,Director of Operations

8/10 - 좋아요

Nanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel tugged away against the highways in an undefined area, neither midtown nor downtown. Nice staff and nice rooms.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Trisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean environment
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Jamie

2024년 3월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 4월 2일
Hello Jamie, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Best Regards, Alexey Muravskiy,Director of Operations

2/10 - 너무 별로예요

Lisa

2024년 3월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 4월 19일
Hello Lisa, Thank you for being our guest. We deeply regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Randy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Dj for the lounge
2024년 3월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 3월 30일
Hello Randy, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us, especially our amazing lounge services. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Kevon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mirta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very professional and friendly. The property was located in a central area and within walking distance of the venues we were visiting.
2024년 3월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 3월 28일
Hello Mirta, We are delighted you stayed with us at W Atlanta Downtown during your time in [city]. We appreciate you mentioning how much you loved our great location and energetic Talent. It was our pleasure hosting you, and we hope you will revisit any time you are in the area.Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Montae

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very updated
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sara

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó excelente atención y la limpieza 👌
2024년 3월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 3월 18일
Hello Sara, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Atlanta Downtown. We appreciate you mentioning our immaculate surroundings and supreme service. We can’t wait to welcome you back!Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Frankend

2024년 3월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 4월 7일
Hello Frandend, Thank you for the generous rating. We are thrilled we exceeded your expectations for a revitalizing experience at W Atlanta Downtown. We hope to have the pleasure of doing so again on your next visit to our area. Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Lorretta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a beautiful hotel and the room was amazing.
2024년 3월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 3월 10일
Hello Lorretta, Thank you for sharing such a delightful review! We love that you took the time to write about our elegant property and rejuvenating accommodations. Our rooms are a mix of engaging style and design with modern amenities to help our guests make the most of their visit. We appreciate you choosing W Atlanta Downtown, and we can’t wait to have you back!Best Regards, Alexey Muravskiy,Director of Operations

8/10 - 좋아요

Keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the view from the floor to ceiling windows
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Carlos

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
DIDN'T like The Room
2024년 2월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 2월 28일
Hello Carlos, Thank you for staying with us and providing your feedback. We are sorry that you were disappointed with your room. We offer many different room types to suit different travel needs, and we invite you to reach out to a W Insider when planning your next visit. We look forward to another opportunity to show our commitment to providing you with an exceptional experience.Best Regards, Alexey Muravskiy,Director of Operations

8/10 - 좋아요

Kendeyjah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the convenience of the location, however the rooms appear clean but they could be cleaner. A little outdated I’d say, shower tiles, walls, could use some remodeling.
2024년 2월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 2월 27일
Hello Kendeyjah, Thank you for sharing about your stay with us at W Atlanta Downtown. We are pleased to know you loved our supreme location. However, we are sorry for not meeting some of your expectations. We strive to maintain high standards, not only in service but also with the overall style and vibe of our accommodations. We will relay your feedback to the appropriate individuals as we plan for the future. We look forward to seeing you again the next time you are in our area. Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Merrill 님, Union City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
To be my first experience, great staff, excellent views. The spa service just go!!
2024년 2월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 2월 25일
Hello Merrill, We are delighted you stayed with us at W Atlanta Downtown during your time in the city. It is good to hear that you mentioned how much you enjoyed our rejuvenating spa and stunning views, and appreciated our spirited Talent as well. It was our pleasure hosting you, and we hope you will revisit any time you are in the area.Best Regards, Alexey Muravskiy,Director of Operations

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The security guards were very helpful and kind. Some of the desk staff not so much. We had asked the rooms manager to extend our say for 1 additional stay do to a family emergency, and she said no problem, however when we went to the desk they said we couldn’t. Finally, they were able to find a room. This should have been an easier process. Our family member had a stroke in the hotel. More compassion would have been expected.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Mauricio

2024년 1월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 3월 21일
Hello Mauricio, Thank you for the excellent rating. We are delighted to know you had a great time while here and that we exceeded all of your expectations. We enjoyed having you at W Atlanta Downtown, and we hope we will continue to be your hotel of choice whenever you return to Atlanta. Best Regards, Alexey Muravskiy,Director of Operations

6/10 - 괜찮아요

Winston

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathrooms and shower didn’t see overly clean and the bathrooms paint needed touched up. Pillows were awful for the bed but the bed was comfortable. Room had a nice look to it. The room service food was not good but the service was great. I don’t think I will stay again but it’s wasn’t bad but could have been much better.
2024년 1월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 29일
Hello Winston, Thank you for taking the time to tell us about your stay with us. We are very sorry for not meeting your expectations with the pillows and for the issues you had with the styling of your room. We have addressed this with our Style Department to improve going forward, and we are grateful for the feedback. We will also follow up on your additional remarks regarding the food we serve with the appropriate individuals to see where we can do better. We hope you will allow us another chance to show you our dedication to providing refreshing and flawless accommodations. Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Birthday
2024년 1월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 17일
Hello Antonio, Thank you for the outstanding rating for W Atlanta Downtown and for choosing to celebrate your birthday with us. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Zurany

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 9일
Hello Martha, Thank you for choosing W Atlanta Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Alexey MuravskiyDirector of Operations

10/10 - 훌륭해요

Timothy

2024년 1월에 1박 숙박함

4/10 - 별로예요

Tammra

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff was unable or unwilling to help and many of the staff could not speak English well so communicating was difficult. They allowed charges to my account for things I did not use or get or authorize. They fraudulently billed me for services I did not receive or authorize.
2023년 12월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 6일
Hello Tammra, Thank you for taking the time to post your remarks. We are sincerely sorry for the difficulties you had in communicating with our Talent. We are constantly looking for ways to improve our services, and we are grateful for the feedback. Furthermore, we truly regret the frustration caused by the charges on your account. We appreciate you bringing these billing-related concerns to our attention. You have our assurance that we will review your comments appropriately.Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun
Simply amazing
2023년 9월에 1박 숙박함

4/10 - 별로예요

Gregory

2023년 12월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 12일
Hello Gregory, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our services, and we are grateful for the feedback. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Best Regards, Alexey Muravskiy,Director of Operations

8/10 - 좋아요

Myron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 12일
Hello Myron, Thank you for the great rating! We love that you had a wonderful stay at W Atlanta Downtown. It was our pleasure having you, and we look forward to your return.Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Ariel 님, Midland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Probably was super nice, I do think with all that your paying the tv could be better it was older and didn’t make it look modern but overall I loved the property the view was beautiful to wake up too and super close to everything.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Geoffrey

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 25일
Hello Geoffrey, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Tara

답변 제공: Director of Operations 님, 2024년 2월 8일
Hello Tara, All of us at W Atlanta Downtown appreciate your excellent rating. We are glad you had an enjoyable experience and would love to see you again soon.Best Regards, Alexey Muravskiy,Director of Operations

2/10 - 너무 별로예요

Kellie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 10일
Hello Kellie, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our guest experience, and we are grateful for the feedback. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great!

10/10 - 훌륭해요

Keenen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
답변 제공: Director of Operations 님, 2023년 12월 5일
Hello Keenen, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at W Atlanta Downtown, and we look forward to welcoming you again soon.Best Regards, Alexey MuravskiyDirector of Operations

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth the money and time.
An upscale hotel but definitely worth the money to spend. Diya was very friendly when we checked in Friday afternoon. The head of valet parking, didn't get his name was suoer friendly. I enjoyed talking with him and cutting up. He gave us a good hospitality feeling. This is one hotel that i will come back to for future events.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Gianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 6일
Hello Gianna, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

6/10 - 괜찮아요

Flavio

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 21일
Hello Flavio, Thank you for taking the time to rate your stay. It is great to know you were pleased with the majority of your visit. However, we regret that your time with us was anything other than perfect. We look forward to having another opportunity to host you the next time you are in the area!Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

James

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean definitely cuming back 1st time experience
2023년 11월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 7일
Hello James, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed everything we have to offer. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

8/10 - 좋아요

Hector

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 11월 15일
Hello Hector, all of us at W Atlanta Downtown appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards, Alexey MuravskiyDirector of Operations

10/10 - 훌륭해요

sukia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lighting is super low
2023년 11월에 1박 숙박함

8/10 - 좋아요

Todd 님, Flower Mound

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a beautiful property, but wasn’t a fan of the open bathroom concept and shower visible from the living area.
2023년 10월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 11월 6일
Hello Todd, Thank you for choosing to stay with us and for taking the time to post a review. It is gratifying to read how much you enjoyed your time with us, but we regret not meeting all of your expectations. We appreciate your feedback regarding the things you would change. It was our pleasure hosting you, and we hope you will choose W Atlanta Downtown anytime you are in the neighborhood. We look forward to your next visit!Best Regards, Alexey Muravskiy,Director of Operations

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 10월 30일
Hello Christopher, Thank you for rating your stay at W Atlanta Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, Alexey MuravskiyDirector of Operations

10/10 - 훌륭해요

CLAIRE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 10월 31일
Hello Claire, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

8/10 - 좋아요

Fredrick

단체 여행
좋아요: 청결 상태
The rooms where pretty cool
2023년 10월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 10월 20일
Hello Fredrick, Thank you for evaluating your stay at W Atlanta Downtown. We are delighted to know how happy you were with our stylish rooms. We would love to have you back anytime, and we appreciate you choosing us!Best Regards, Alexey Muravskiy,Director of Operations

8/10 - 좋아요

Jovonne

2023년 10월에 2박 숙박함