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베이몬트 바이 윈덤 트라이-시티즈/켄윅 워싱턴 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 트라이-시티즈/켄윅 워싱턴
4220 W 27th Place, Kennewick, WA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1010개 이용 후기 중 320개" "
평점 8 - 좋아요. 1010개 이용 후기 중 359개" "
평점 6 - 괜찮아요. 1010개 이용 후기 중 188개" "
평점 4 - 별로예요. 1010개 이용 후기 중 83개" "
평점 2 - 너무 별로예요. 1010개 이용 후기 중 60개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

Deborah 님, Sedro Woolley

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Please clean! Look at the walls. Go in the bathroom in 318, close the door and wipe the big black handprint and all the other dirt off. The walls are dirty in the room. The staff was excellent and helpful.
2024년 4월에 2박 숙박함
답변 제공: Front Desk Lead 님, 2024년 4월 15일
We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 - 너무 별로예요

Angelina

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old property unlike the photos. Could not shut the bathroom door it would get stuck on toilet. Loud noises all night and in the morning the breakfaar area was a complete mess with no warm food and no milk for cereal. Worst stay!
2024년 4월에 1박 숙박함
답변 제공: Front Desk Lead 님, 2024년 4월 15일
Thank you for taking the time to fill out our online review, we apologize for failing to meet your expectations. We hope that you will give us another chance when you come to the tri cities, WA and hope that we will exceed your expectations.

10/10 - 훌륭해요

Amber

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Liked
2024년 3월에 1박 숙박함
답변 제공: Front Desk Lead 님, 2024년 4월 15일
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

10/10 - 훌륭해요

cheyanne

가족 여행
좋아요: 편의 시설/서비스
it was a really nice stay and good breakfast!
2024년 4월에 1박 숙박함
답변 제공: Front Desk Lead 님, 2024년 4월 12일
Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback.Safe travels.

10/10 - 훌륭해요

Christine 님, Chandler

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, friendly staff, pet & family friendly, off street parking with easy freeway access. Close to shops and restaurants.
2024년 4월에 1박 숙박함
답변 제공: Front Desk Lead 님, 2024년 4월 9일
Thank you for taking the time to fill out our online review, we appreciate your feedback. We are glad that you enjoyed your stay with us. We hope that nexttime you are in Kennewick you will come and stay with us.

2/10 - 너무 별로예요

Teresa

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have so much to say but it won’t let me fit it all on here. So let’s begin with the lady at the counter I didn’t and still don’t trust her to walk off with someone’s credit card for at least 15mins is ridiculous. There fire alarm went off 5 times while being there one of which was while checking in. Also one at 9pm, 4am, and again at 7am. They charged me for a roll away bed which is bs because I paid for a room that was suppose to fit 5, 3 adults and 2 children. The room we paid for wasn’t available till the next day huge inconvenience to switch rooms! The 1st room would have never fit 5 of us it was so small. The room that we originally booked stunk so bad horribly for a matter of fact (the bigger room)! It smelled like mold or old wet dog, bathroom smelled like urine! Worst stay ever we will never ever book with them again! Just an overall dirty place not to mention there was dog poo on the floor going up and down the stairs! Never again! Staff was rude and disrespectful. I have never been so disappointed or disgusted in any of our stays!
2024년 4월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 4월 8일
Teresa, thank you for your feedback. I apologize for the for learning of the issues you had during your stay and that we failed to meet your expectations. I will share your feedback with our staff so we can learn and improve for our future guests.

10/10 - 훌륭해요

Lucille

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room with fridge and microwave. Only had one chair.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 29일
Thank you so much for your feedback, Lucille, of the Baymont by Wyndham. We are very happy to hear to liked the rooms with fridge and microwave.

4/10 - 별로예요

Kyle

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Immediately after arriving the buildings fire alarm went off, blaring loud for several minutes. No explanation from staff. Apparently this has happened several times in the recent weeks. The hot tub was out of service. My room had other people's trash and other items in it when i got in to it. The breakfast was basically gone with apparently no more available when i arrived to get some 45 minutes before it was done being served. Overall not the best experience, but the bed was reasonably comfortable and the coffee was pretty good.
2024년 3월에 1박 숙박함
답변 제공: Front Desk Lead 님, 2024년 3월 28일
We are very sorry about your experience. We will be investigating the issue. We hope to have the opportunity to provide you with a more superior experience in the future.

6/10 - 괜찮아요

Annie

2024년 3월에 2박 숙박함
답변 제공: Front Desk Lead 님, 2024년 3월 26일
Thank you for taking the time to review the Baymont inn and Suites. We appreciate the feedback. Safe travels.

2/10 - 너무 별로예요

Nicole

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wouldn’t stay here if it was free. This building needs a total overhaul. The halls smelled like a urinal cake, the entryway of the hotel like a bad sewer and the place is dirty.
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concernsabout cleanliness. Feedback like yours helps us improve, and we'd be grateful for the chance to offeryou accommodations that are more in line with your expectation.

8/10 - 좋아요

Troy

2024년 3월에 2박 숙박함
답변 제공: Front Desk Lead 님, 2024년 4월 15일
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

8/10 - 좋아요

Oswaldo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Front Desk Lead 님, 2024년 3월 26일
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 - 별로예요

Joanne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros: location is NOT close to the train which is great because no horn in the middle of the night. (If you stayed in this area before you know what I mean) Microwave, mini fridge in room. Pool, free breakfast. Cons: NO elevator. Front desk at check was competent but not friendly at all. This location is old-the pictures posted must be when the place was new. We were on floor 1 which is below ground level. Our window was so dirty we couldn’t see outside.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
Thank you for the review and I apologize for the lack of elevators, we look forward toaccommodating you in the future and would be more then happy to place you on the ground floornext time your travels brings you this way!

6/10 - 괜찮아요

Kiley

아이를 동반한 가족 여행
별로예요: 청결 상태
Hotel in general was pretty dirty. Needs a good deep cleaning in common areas as well as the doors.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concernsabout cleanliness. Feedback like yours helps us improve, and we'd be grateful for the chance to offeryou accommodations that are more in line with your expectation.

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room itself was fine. However the outside of the windows were so dirty it was obscured the view; I thought it was foggy this morning and realized it was the windows. The facility is showing it's age but is adequate and the location is convenient for us. Parking is a snap with plenty available. There are two gas stations across the road and shopping and restaurants nearby.
2024년 3월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 3월 18일
Thank you for staying with us. I am sorry about the windows, we have hard water and the sprinklers hit the windows and it gives that foggy film on the windows. It doesn't come off unfortunately.

8/10 - 좋아요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to businesses I visited.
2024년 3월에 2박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 3월 15일
Thank you for taking the time to let us know how your experience was at Baymont Inn. We were pleased to have you as our guest and hope that you will stay with us again soon.

6/10 - 괜찮아요

BREA

2024년 3월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 3월 13일
Thank you for choosing to stay at Baymont Inn. I greatly appreciate you taking the time to let us know how your stay went. I am sorry that we did not meet all of your expectations and for that I do apologize because that ia always our goal.

10/10 - 훌륭해요

Jaimie 님, Umatilla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, close to shopping, restaurants and coffee shops
2023년 12월에 2박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 3월 8일
Thank you for taking the time to let us know how your experience was at Baymont Inn. We were pleased to have you as our guest and hope that you will stay with us again soon.

10/10 - 훌륭해요

Kennedy

2024년 2월에 2박 숙박함
답변 제공: Front Desk Lead 님, 2024년 3월 26일
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 - 별로예요

Shannon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 3월 5일
Sorry to hear that we did not meet your expectations.But we thank you for letting us know so that we can improve, We do strive to meet our expectations.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very comfortable and got a good night sleep. I enjoyed a quick but relaxing hot tub dip. Staff was kind and helpful. Thank you
2024년 2월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 2월 29일
Thank you for choosing to stay with us and leaving such a great review. We hope that you will stay with us again the next time you are in our area.

6/10 - 괜찮아요

Vitalie 님, coquitlam

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
In summary, our experience was generally satisfactory and aligned with our expectations considering the value for the price.
2024년 2월에 2박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 2월 29일
Thank you for choosing to stay with us. I am sad to hear that we did not meet your expectations. I do appreciate you taking the time to leave a review because it lets us know the area that we need to improve on.

6/10 - 괜찮아요

Firoz 님, North Vancouver

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 2월 27일
Thank you for choosing to stay with us. I am sad to hear that we did not meet your expectations. I do appreciate you taking the time to leave a review because it lets us know the area that we need to improve on.

10/10 - 훌륭해요

La Verra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The kitchenette was nice to have if staying more than one night.
2024년 2월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 2월 19일
Thank you for taking the time to give a review. The kind words made our day. Please come and stay again.

2/10 - 너무 별로예요

Benjamin

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
We are very sorry about your experience. We will be investigating the issue. We hope to have theopportunity to provide you with a more superior experience in the future.

10/10 - 훌륭해요

Emelin

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a pretty good place to stay it is our 2nd time staying here and it’s very affordable.
2024년 2월에 2박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 2월 19일
Thank you for choosing to stay with us and leaving such a great review. We hope that you will stay with us again the next time you are in our area.

8/10 - 좋아요

Juli

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The unit above ours had a window screen punched out and sitting in the ground in front of our unit. The bath tub facet was very loose to say the least.
답변 제공: Lisa Schmidt 님, 2024년 1월 29일
Thank you for choosing to stay with us and leaving a good review. Please come again when you are in our area.

8/10 - 좋아요

Luke

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 2월 7일
Thank you for choosing to stay with us your review is greatly appreciated. Please come again the next time you are in our area.

10/10 - 훌륭해요

Denise

2024년 1월에 3박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 1월 25일
Thank you for choosing to stay with us and leave a great review. Please come again soon.

8/10 - 좋아요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was quiet, clean, parking near the outside door.
2024년 1월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 1월 18일
Thank you for choosing to stay with us and leaving a great review. Please come and stay again when you are in our area.

4/10 - 별로예요

Roy

2024년 1월에 2박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 2월 9일
Thank you for choosing to stay with us. We are sad to see that you had issues with your stay. Thank you for taking the time to leave a review as it helps us to improve.

2/10 - 너무 별로예요

Ariel

2023년 12월에 2박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 1월 25일
Thank you for choosing to stay with us. We appreciate you taking the time to give a review. I am sorry to hear that we did not meet your expectations.

4/10 - 별로예요

Austin

2023년 12월에 2박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 2월 9일
Thank you for choosing to stay with us. We are sad to see that you had issues with your stay. Thank you for taking the time to leave a review as it helps us to improve.

10/10 - 훌륭해요

Kathryn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I really enjoyed our stay! The pool was very clean! Wonderful breakfast, items such as waffles, cereal, eggs, potatoes and sausage, variety of juice, yogurts and more! The room was cozy, big tv, the beds were great, the only thing was the pillows (very soft) next time we will bring our own. During the shower, the shower curtain doesn’t stay closed but great water pressure and hot. Our stay was quiet, clean, and excellent service! When we checked in, treated with respect and smiles. We will be back, thank you!!!
답변 제공: Lisa Schmidt 님, 2024년 1월 1일
Thank you for choosing to stay with us we were so happy to accommodate you and your family.

8/10 - 좋아요

Craig

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 1월 1일
Thank you for choosing to stay with us it was our pleasure to accommodate you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 12월 28일
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Tri-Cities/Kennewick WA. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Lisa SchmidtAssistant ManagerBaymont Inn and Suites Kennewickkennewickbaymont@gmail.com5097363326

10/10 - 훌륭해요

Norah

2023년 12월에 3박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 1월 1일
Thank you for choosing to stay with us it was our pleasure to accommodate you

10/10 - 훌륭해요

Evelyn

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Pool
2023년 12월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 1월 1일
Thank you for choosing to stay with us it was our pleasure to accommodate you.

10/10 - 훌륭해요

Tammy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We'll be back
Loved the fact that you have a huge parking lot for truckers and Hot shot haulers. The room was very comfy and breakfast was good.
2023년 12월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 1월 1일
Thank you for choosing to stay with us it was our pleasure to accommodate you.

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 12월 6일
Thank you for your great review we appreciate you and hope that you will come and stay again the next time that you are in our area.

10/10 - 훌륭해요

Terry

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were friendly and helpful. The free breakfast was great! Our room was very nice.
2023년 11월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 12월 27일
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Tri-Cities/Kennewick WA. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Lisa SchmidtAssistant ManagerBaymont Inn and Suites Kennewickkennewickbaymont@gmail.com5097363326

10/10 - 훌륭해요

Liliia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 2박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 12월 4일
Thank you for your great review. I do hope that you will stay with us again the next time that you are in our area.Thank you again.Lisa Schmidt

8/10 - 좋아요

Brittney

2023년 11월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2024년 1월 1일
Thank you for choosing to stay with us it was our pleasure to accommodate you.

10/10 - 훌륭해요

David

2023년 11월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 12월 6일
Thank you for choosing to stay with us. We apricate your great review and hope that you will come stay with us again soon.

4/10 - 별로예요

Dylan

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Looks better in the photos
Looked good on the website. Hotel is old and tired has paint peeling on the walls old fixtures and needs a major renovation to be current. I expected better. Comparable to a roadway inn or other low budget motel.
2023년 11월에 2박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 11월 16일
Thank you for your feedback, I am sorry that we didn't meet your expectations which is always our goal. I will defiantly take your response seriously. Thank youLisa Schmidt

4/10 - 별로예요

Glenda

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing, due to lack of cleanliness
The bed was clean and comfortable. But the floors--carpet and tile floor--were not clean. I would not stay here again for that reason.
2023년 11월에 2박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 11월 11일
Thank you for choosing to stay with us. I am so sorry that we fail as we do take all d to meet your expectation. I do hope that you will give us another try as we do take all concerns seriously and strive to improve.

10/10 - 훌륭해요

Gary

2023년 11월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 11월 8일
Thank you for your great review, we appreciate it so much. Please come back and stay whenever you are in our area again as it was our pleasure to host you.

4/10 - 별로예요

Nick

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 11월 8일
Thank you for choosing to stay with us, I am sorry that we failed to meet your expectations as that is our goal with every guest.

2/10 - 너무 별로예요

Dora

별로예요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 10월 31일
I am sorry to hear that you did not enjoy your stay. I encourage you to reach out to me so that I can have a better understanding of what we could have improved on.

10/10 - 훌륭해요

Nick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff amazing time thanks!!!!
2023년 10월에 4박 숙박함
답변 제공: Lisa Schmidt 님, 2023년 10월 26일
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Tri-Cities/Kennewick WA. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Lisa SchmidtAssistant ManagerBaymont Inn and Suites Kennewickkennewickbaymont@gmail.com5097363326