숙박 시설 입구

윈덤 베를린 엑셀시어 여행 후기

윈덤 베를린 엑셀시어
Hardenbergstr. 14, Berlin, BE

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 998개 이용 후기 중 207개" "
평점 8 - 좋아요. 998개 이용 후기 중 449개" "
평점 6 - 괜찮아요. 998개 이용 후기 중 234개" "
평점 4 - 별로예요. 998개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 998개 이용 후기 중 31개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
교통편 최고
교통편이 좋고 방이 비교적 깨끗하였습니다.
2018년 9월에 2박 숙박함
답변 제공: gm 님, 2018년 10월 11일
Kevin에게 많은 감사드립니다. 우리의 서비스를 꾸준히 개선하기 위해서는 손님의 정보가 매우 중요합니다. 우리가 100 % 만족하지 못해 죄송합니다. 해결해 드리겠습니다. 다시 우리를 방문하십시오. 너, Andrea Sudfeld

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 12월 29일
Dear Guest Anonym, Thank you very much for your kind and warm feedback regarding your last stay. It is a big compliment for us. We are looking forward to welcoming you again in our hotel Kind Regards Andrea Sudfeld

8/10 - 좋아요

soonhyeok 님, Seoul, Korea

좋아요: 직원 및 서비스
Great Location
It was good to stay for one night. Very near from station and easy to access subway and train Bearkfast was great as well. However, a little dusty and dry.
답변 제공: Marcus 님, 2015년 10월 21일
Dear guest, thank you so much for your 4-star review. It is a pleasure to learn that you enjoyed your visit here and had a good start to your day with our breakfast buffet. It would be a pleasure to welcome you back one of these days! Kind regards, Wyndham Berlin Excelsior

8/10 - 좋아요

Heechul

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
여행에 좋은 위치!
답변 제공: Marcus 님, 2015년 9월 9일
Dear guest, thank you very much for your feedback. We are delighted that you were able to take advantage of our central location and hope you will allow us another chance to accommodate you in the future! Kind regards, Wyndham Berlin Excelsior

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
역과도 가깝고 편했습니다. 서비스도 만족이였구요 마트와도 가깝숩니다
답변 제공: Marcus 님, 2015년 8월 5일
Dear guest, thank you ever so much for your positive review. We are so glad that you had an enjoyable time in Berlin. It was a pleasure having you here and we look forward to welcoming you back soon! Best wishes, Wyndham Berlin Excelsior

8/10 - 좋아요

WOOCHEOL

좋아요: 청결 상태, 직원 및 서비스
Good~
It's good location and service. thanks
답변 제공: Marcus 님, 2015년 7월 24일
Dear guest, thank you so much for taking the time to share your thoughts. We are thrilled that you had a nice time in Berlin and that we were a part of that. It was a pleasure having you here and we hope you will allow us the opportunity to accommodate you again in the future! Kind regards, Wyndham Berlin Excelsior

8/10 - 좋아요

HANGYEOM

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
그냥뭐..
직원불친절,
답변 제공: Marcus 님, 2015년 7월 27일
Dear guest, thank you very much for choosing to stay at our hotel. Our team always tries hard to make all our guests feel welcome and comfortable and we are disappointed to hear that we did not achieve this for you. However, we do hope that you had an enjoyable stay in Berlin and might give us another chance to restore your good faith. All the best, Wyndham Berlin Excelsior

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
잘 묵었습니다.
생각했던 것보다 많이 깨끗하진 않았습니다.
답변 제공: Marcus 님, 2015년 5월 14일
Dear guest, thank you very much for taking the time to share your comments. We are so happy to learn that you enjoyed your stay and would be delighted to be the hotel of your choice once again in the future. All the best and safe travels, Wyndham Berlin Excelsior

8/10 - 좋아요

sungki 님, 서울

좋아요: 청결 상태, 객실의 편안함
훌륭한 호텔입니다.
가격대비 훌륭한 호텔이어서, 이미 10박 이상을 했습니다.
답변 제공: Marcus 님, 2015년 2월 28일
Dear guest, thank you very much for your positive review! We are so happy that you had a good time in our hotel and would be delighted to accommodate you again in the not too distant future. Safe travels, Wyndham Berlin Excelsior

8/10 - 좋아요

sungki 님, 서울

좋아요: 청결 상태, 직원 및 서비스
가격대비 훌륭한 호텔입니다.
호텔 시설은 오래된 된 듯 했습니다. 매트리스가 너무 꺼지는 듯한 것이 문제 였구요. 그외 나머지 모든 것이 비슷한 가격대의 호텔에 비해서 훌륭했습니다.
답변 제공: Marcus 님, 2015년 2월 25일
Dear guest, thank you very much for your 4-star review! We are so happy that overall you felt comfortable staying at our hotel and would be ever so pleased to welcome you back in the near future. All the best, Wyndham Berlin Excelsior

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Has problem with Wi-fi
The rest was okay. Mini-bat was adorable. Bathroom can be improved a little. The problem was Wi-fi. Free wifi can be used for 30 mins per day, with very slow speed. You really need another way to stay connected
답변 제공: Marcus 님, 2015년 2월 11일
Dear guest, thank you so much for your positive review. We are glad that overall you were happy with your stay and have some good news: Due to high demand all our guests now enjoy free unlimited WiFi during their stay. With this in mind we look forward to your next visit! Best regards, Wyndham Berlin Excelsior

6/10 - 괜찮아요

Lars Håkon

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Opplevd bedre steder
Bildene på dette hotellet lyver. Malingen på veggen var flekkvis. Rommet var begredelig. Det positive er hyggelig mottagelse. Men det stopper der.
2018년 10월에 2박 숙박함

10/10 - 훌륭해요

fabian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bien voir très bien
Hôtel parfait, lobby sympa, chambre agréable bien qu’un peu vétuste !
2018년 11월에 1박 숙박함

6/10 - 괜찮아요

Klaus

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Das Haus ist herunter gekommen - wird Ende November 2018 geschlossen.
2018년 11월에 1박 숙박함

8/10 - 좋아요

Fernando

좋아요: 청결 상태, 직원 및 서비스
2018년 11월에 3박 숙박함
답변 제공: Marcus 님, 2018년 11월 22일
Dear Fernando, Thank you very much for staying with us and for sharing your feedback with us. Sincerely, Wyndham BErlin Excelsior Hotel

2/10 - 너무 별로예요

Ernst

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Verlängertes Wochenende in Berlin
Das Personal war sehr freundlich und kompetent. Das Zimmer war sauber und zweckmäßig eingerichtet. Alles in ordentlichem Zustand. Das Frühstücksbüffet reichhaltig und gut sortiert. Das Hotel ist zentral gelegen. Der Kuhdamm ist bequem zu Fuß erreichbar, ebenso die Stationen der S- und U- Bahn und der übrige Nahverkehr.
2018년 11월에 3박 숙박함
답변 제공: Marcus 님, 2018년 11월 24일
Sehr geehrter Ernst, vielen Dank, dass Sie bei uns übernachtet haben und uns ein so freundliches Feedback auf Hotels.com hinterlassen haben. Mit freundlichen Grüßen Wyndham Berlin Excelsior Hotel

4/10 - 별로예요

joelle 님, genappe

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Les deux matelas étaient très usés et inconfortables, les ressorts étaient saillants
2018년 10월에 4박 숙박함
답변 제공: Your Wyndham Berlin Excelsior Team 님, 2018년 11월 7일
Dear joelle, thank you for staying with us and taking time to send us a feedback. Our mattresses are checked regularly and we will do it more thoroughly. Please accept our sincere apologies if it affected your good night sleep.

10/10 - 훌륭해요

Gregory 님, Sankt Petersburg, Russland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mir gefiel das Standort des Hotels. S-Bahn, U-Bahn und andere Transportmoeglichkeiten in der naehe, auch mehrere Shops zur Fuss erreichbar.
2018년 10월에 7박 숙박함
답변 제공: Dein Wyndham Berlin Excelsior Team 님, 2018년 11월 9일
Lieber Gregory, vielen Dank für die schöne Bewertung! Auch wir sind stolz auf unsere Lage und freuen uns diese Vorzüge unseren Gästen anbieten zu können.

8/10 - 좋아요

Ilse

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 11월에 2박 숙박함
답변 제공: Your Wyndham Berlin Excelsior Team 님, 2018년 11월 7일
Dear Ilse, thank you for staying with us and your good rating!

4/10 - 별로예요

Arkadiusz

별로예요: 청결 상태, 직원 및 서비스
Bad Quality
I was stolen in the hotel by the hauskeeping - the hotel did not tell even a single word im sorry !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 The hotel is not worth for the price - from the bathroom come very bad smell - and the hauskeeping not clean the room very good - in every place every corner u see dust or dirt The only plus for Me - the hotel is very close to the metro station
2018년 10월에 5박 숙박함
답변 제공: Your Wyndham Berlin Excelsior Team 님, 2018년 11월 7일
Dear Arkadiusz, thank you for your honest and constructive feedback on your last stay with us. We sincerely thank you, but reviewing our service helps us to know where we are and that we could not satisfy you in any way. On the contrary, we are alarmed! We will draw the consequences and train our staff once again. Please accept our apologies for the inconvenience caused and contact Mrs. Sudfeld or Mr. Poit personally.

10/10 - 훌륭해요

Delanghe

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goed
Centraal gelegen hotel op 500m van K’dam De kamer mocht wel wat mooier gekuist worden iedere dag
2018년 10월에 3박 숙박함
답변 제공: Your Wyndham Berlin Excelsior Team 님, 2018년 11월 7일
Dear Delanghe, thank you for your positive and constructive feedback. We are working hard every day to improve our service. Therefore we are taking your feedback seriously in order to know in which subject our team needs to have another training.

10/10 - 훌륭해요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 3박 숙박함
답변 제공: gm 님, 2018년 10월 31일
Dear guest, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 5 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Furniture is aged and lighting in the room is dim.
2018년 10월에 1박 숙박함
답변 제공: gm 님, 2018년 10월 29일
Dear guest, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

8/10 - 좋아요

Marie Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
4 days in Berlin
We enjoyed our second stay at this hotel. We selected this hotel as it has parking and is at a great location for us. The hotel was very comfortable and staff were friendly, and the breakfast was good. Close to the underground, shopping and sights.
2018년 10월에 4박 숙박함
답변 제공: gm 님, 2018년 10월 23일
Dear guest , Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was old and outdated. Carpets were in terrible condition, so was the bathrooms.
2018년 10월에 3박 숙박함
답변 제공: GM 님, 2018년 10월 19일
Dear guest, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Location was good with easy access to S bahn and U bahn. Rooms were poorly maintained and were not very clean. Cramped quarters but adequate is not planning on staying in the room for any extended time. Air conditioning did not work but windows would open. Staff unresponsive to requests on multiple occasions.
2018년 10월에 4박 숙박함
답변 제공: gm 님, 2018년 10월 16일
Dear guest, Thank you very much for taking the time, commenting on your stay and are very sorry that we were unable to meet your expectations. Your information help us to check our services and to uncover weaknesses in the sense of our target of satisfied guests. We hope you will give us a second chance to proof our service and we are looking forward to welcoming you again in our hotel. Your Wyndham Berlin Excelsior Hotel

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wochenende mit Freunden
Wir haben 2 Doppelzimmer gebucht und waren sehr zufrieden. Service und Personal super.
2018년 9월에 1박 숙박함
답변 제공: gm 님, 2018년 10월 11일
Lieber Gast Claudia, vielen Dank, dass Sie sich für uns entschieden haben sowie für Ihr freundliches, lobendes Feedback. Es ist schön zu wissen, dass Sie eine angenehme Zeit in unserem Haus hatten und besonders den Service unserer Mitarbeiter in bester Erinnerung behalten haben. Ganz liebe Grüße aus der Hauptstadt verbleibe ich mit freundlichen Grüßen Andrea Sudfeld & TEAM.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함
답변 제공: gm 님, 2018년 10월 9일
Dear guest, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 5 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2018년 9월에 2박 숙박함
답변 제공: gm 님, 2018년 10월 9일
Dear guest, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

10/10 - 훌륭해요

Gürhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, friendly staff.
Friendly staff. Accepted my early check-in. The room was very small but they changed my room the day after as soon as I let them know. Thank you Marcus. Hotel is really close to the center almost walk away. Bus stop for airport is 10 minutes walk. Free wifi . Great lobby. Easy check out. Price/quality is reasonable. I would like to stay if I go Berlin again.
2018년 9월에 2박 숙박함
답변 제공: gm 님, 2018년 10월 9일
Dear guest Gürhan, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of our staff and the location of our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

6/10 - 괜찮아요

Ben 님, Virginia

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel and lobby, helpful staff. Close location to the zoo and other activities. Food in the hotel restaurant was average but there's a lot of good restaurants and cafe's within walking distance. Free wifi. Hotel has A/C in the rooms HOWEVER we left it running our whole trip and it didn't get any cooler than around 75F. Room was small but that was expected. Overall somewhat average hotel, not a bad place to stay
2018년 9월에 3박 숙박함
답변 제공: gm 님, 2018년 9월 25일
Dear guest Ben, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of our staff. A more beautiful gift than your feedback does not exist and for your hints we working for. We are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2018년 9월에 3박 숙박함
답변 제공: gm 님, 2018년 9월 19일
Dear guest David, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

8/10 - 좋아요

とらみ 님, 日本

좋아요: 직원 및 서비스
2018년 8월에 5박 숙박함
답변 제공: gm 님, 2018년 9월 14일
Dear guest, Thank you very much for your great given stars regarding our hotel. Especially we are very happy with the praise of a 4 points. We are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

4/10 - 별로예요

Chris 님, Bayern

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Aus der Zeit gefallen!
Im Stil der 70er, dringend renovierungsbedürftig. Wurde vom Personal auch so eingeräumt. Keine einheitliche Führung, lauter Subunternehmer. Upgrade erst auf Nachfrage, es gibt offensichtlich bereits renovierte Zimmer - unbedingt nachfragen!
2018년 8월에 2박 숙박함
답변 제공: gm 님, 2018년 9월 14일
Sehr geehrter Gast Chris, vielen Dank für Ihren konstruktiven und ehrlichen Kommentar über Ihren Aufenthalt. Ihren Unmut kann ich sehr gut unter diesen Gegebenheiten verstehen und seien Sie versichert, dass wir bemüht sind die Renovierung schnellstens voranzutreiben. Vielen Dank für Ihren Hinweis, denn nur so ist es uns möglich uns zu verbessern. Wir hoffen Sie besuchen uns noch einmal, um Sie von unserem Produkt und Dienstleistung zu überzeugen. Mit freundlichen Grüßen Ihre Andrea Sudfeld

8/10 - 좋아요

Magnus

Rent og sentralt hotell
Var på guttetur, 4 stk. Hotellet ligger fint til med kort vei til togstasjonen mot flyplassen. Veldig greit å komme seg rundt i Berlin fra lokasjonen. En del fine lunsj- og frokoststeder i nærheten. Selve hotellet er noe gammelt, men rent. ok pris i forhold til hva man får. Rask og effektiv inn- og utsjekk.
2018년 8월에 2박 숙박함

10/10 - 훌륭해요

Josef

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 8월에 2박 숙박함
답변 제공: GM 님, 2018년 9월 4일
Dear guest Josef, Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The main problem I had with this hotel was that the room is old and not clean. There were hairs on the bed, making you wonder if they changed the sheets at all. And the toilet seat was dirty. Otherwise the location is convenient and price is reasonable.
2018년 8월에 1박 숙박함
답변 제공: GM 님, 2018년 9월 4일
Dear guest, Thank you very much for your constructive and honest comment about your stay. I can understand your displeasure very well under these circumstances and rest assured that we have drawn our consequences from your assessment. Thank you for your reference, because only then we can improve ourselves. We hope you visit us again to convince you of our product and service. Best regards, Andrea Sudfeld

6/10 - 괜찮아요

실제 이용하신 고객

Great location, ok rooms, breakfast chaotic not enough servers to clear off tables
2018년 7월에 1박 숙박함
답변 제공: gm 님, 2018년 8월 9일
Dear guest, Thank you for your honest feedback on your last stay with us. We sincerely appreciate your help in helping us identify what and where we can do something better. In the last team meeting, we focused more on this point. Please visit us again to see our actual service and product. Sincerely, Andrea Sudfeld

8/10 - 좋아요

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
駅に近い便利なホテル
駅に近く便利で、快適。この値段で浴槽もついていて、日本人にはありがたい。ただ、浴槽の掃除がされていなかったのが残念。
2018년 8월에 3박 숙박함
답변 제공: gm 님, 2018년 8월 11일
親愛なるゲスト、あなたの素晴らしいフィードバックをありがとう。 私たちはあなたの指示に従います。 エクセルシオールホテル

4/10 - 별로예요

Misko 님, cologne

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Complained about the room. Sink was smelling badly. Received an upgrade to excecutive room. Better. But hotel needs urgently renovation. Definitely be DEHOGA 4 star level. Pity because location is excellent.
2018년 7월에 3박 숙박함
답변 제공: GM 님, 2018년 7월 18일
Dear guest Misko, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

8/10 - 좋아요

Erwin 님, ANTWERPEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Verkeerstechnisch een goede ligging.
Goed hotel, zeer vriendelijk personeel, goede bar, makkelijk met auto bereikbaar, met privé parking. Openbaar vervoer op 5a 10 min. Evenals het toeristische centrum en Ku'dam. Top ontbijt. De kamer was evenwel niet geschikt voor twee volwassenen, tenzij je over mekaar kruipt in bed. Voor mij was het een fijne single kamer.
2018년 7월에 5박 숙박함
답변 제공: GM 님, 2018년 7월 14일
Geachte gast Erwin, bedankt voor de geweldige beoordeling. We zullen aan het roomproduct werken. Bezoek ons opnieuw uw Excelsior-Team

6/10 - 괜찮아요

yuk 님, berlin

2018년 7월에 2박 숙박함
답변 제공: gm 님, 2018년 7월 9일
Dear guest yuk, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

10/10 - 훌륭해요

Orietta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
formidable
je cherchais surtout la tranquilité ,a cause de mon sommeil leger. Tout était merveilleux.La tranqilité le confort la propreté etc
2018년 6월에 1박 숙박함
답변 제공: gm 님, 2018년 7월 6일
Chere cliente Orietta, merci beaucoup pour votre commentaire fantastique concernant notre hôtel. Un cadeau plus beau que vos commentaires n'existe pas et nous sommes impatients de vous accueillir à nouveau. Merci et meilleures salutations à votre Andrea Sudfeld

10/10 - 훌륭해요

Lise Seifert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 2박 숙박함
답변 제공: GM 님, 2018년 6월 26일
Dear guest Lise Seifert, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 5points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room bed was comfortable
2018년 5월에 2박 숙박함
답변 제공: gm 님, 2018년 5월 16일
Dear guest Anonymous, Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

6/10 - 괜찮아요

elena 님, wien

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Gute Lage aber...
Die Zimmer sind zu klein. Den Fenster kann mann nicht aufmachen. Loby möbel dreckig und alt. Wlan funktioniert im Zimmer selten.
2018년 5월에 2박 숙박함
답변 제공: GM 님, 2018년 5월 17일
Sehr geehrter Gast elena, vielen Dank für Ihren konstruktiven und ehrlichen Kommentar über Ihren Aufenthalt. Ihren Unmut kann ich sehr gut unter diesen Gegebenheiten verstehen und seien Sie versichert, dass wir bemüht sind die Renovierung schnellstens voranzutreiben. Vielen Dank für Ihren Hinweis, denn nur so ist es uns möglich uns zu verbessern. Wir hoffen Sie besuchen uns noch einmal, um Sie von unserem Produkt und Dienstleistung zu überzeugen. Mit freundlichen Grüßen Ihre Andrea Sudfeld

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Nettes Hotel im Zentrum. Man kommt schnell zu den Sehnswürdigkeiten wie Brandenburger Tor oder Alexanderplatz. Die Zimmer selbst sind sauber. Das Bad könnte mal modernisiert werden
2018년 5월에 1박 숙박함
답변 제공: gm 님, 2018년 5월 17일
Lieber Gast, vielen Dank für Ihre schöne Beurteilung. Wir haben uns sehr über Ihr Lob gefreut. An dem Zimmerprodukt arbeiten wir. Besuchen Sie uns bald wieder. Ihre Andrea Sudfeld

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bueno
Buena ubicación, bar animado, buena habitación. El desayuno más que aceptable y con posibilidad de tomarte algo en la terraza que tiene.
2018년 4월에 2박 숙박함
답변 제공: GM 님, 2018년 5월 17일
Estimado invitado, muchas gracias por su gran placer. Especialmente estamos muy contentos con el elogio de 4 puntos. Esperamos darle la bienvenida nuevamente. Gracias y mis mejores deseos, Andrea Sudfeld

8/10 - 좋아요

Piers 님, Uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Few minutes walk from the zoo and a train station.
Breakfast was good. Short walk to local public transport and also the zoo. Really easy to get to from the airport by train, no changes required and frequent trains. Did have to ask twice to get our curtains repaired by overall a pleasant, value for money experience
2018년 4월에 2박 숙박함
답변 제공: GM 님, 2018년 5월 15일
Dear guest Piers, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld