Komp. Penuin Centre, Blok OB No. 1 -7, Batam, Batam Island
이용 후기
6.8
표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 25개 이용 후기 중 2개" "
10 - 훌륭해요
2
평점 8 - 좋아요. 25개 이용 후기 중 14개" "
8 - 좋아요
14
평점 6 - 괜찮아요. 25개 이용 후기 중 4개" "
6 - 괜찮아요
4
평점 4 - 별로예요. 25개 이용 후기 중 3개" "
4 - 별로예요
3
평점 2 - 너무 별로예요. 25개 이용 후기 중 2개" "
2 - 너무 별로예요
2
7.2/10
청결 상태
7.4/10
직원 및 서비스
8.0/10
편의 시설/서비스
7.4/10
숙박 시설 상태 및 시설
이용 후기
10/10 - 훌륭해요
Siow Har
단체 여행
2020년 2월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Near to 2 shoppg malls + nice and friendly staffs
Service was amazing from front line recep, Ms Dewi. So friendly, bubbly and helpful. The hotel is at a back lane, but pretty near to both shopping malls; BSC and Grand Batam Mall.
Beddings in the room are pretty comfy (for me).
Siow Har
2020년 2월에 1박 숙박함
8/10 - 좋아요
Philip Poh Tim
2019년 12월 22일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location & easily accessible
The checkin was prompt & efficient, front desk staff are friendly & helpful.
The location is close to local eateries & malls are within walking distance. Only 20 minutes by taxi to Batam Center Ferry.
Philip Poh Tim
2019년 12월에 1박 숙박함
8/10 - 좋아요
Mohamed
2019년 12월 18일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short Getaway
Overall was good. Front desk office Miss Dewi kind and helpful.
Mohamed
2019년 12월에 2박 숙박함
6/10 - 괜찮아요
실제 이용하신 고객
연인과의 여행
2019년 4월 26일
좋아요: 청결 상태, 편의 시설/서비스
Overall, the location of this hotel is very convenient to the mall and market. The room is very clean and comfortable but the room is assigned to us that the window is block by the adjacant building. Worst that noise was generated throughout the night, think from should be air con compressors. Please avoid staying at room 106. Thanks!
실제 이용하신 고객
2019년 4월에 2박 숙박함
8/10 - 좋아요
Jeris
2019년 3월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay!
Room cleanliness and amenities, staff service and location were good. Water temperature couldnt stay got or cold for long, ofte too hot or too cold but was okay, haha. Room was spacious and bright. A stone's throw to local food in the vicinity, as well as BCS Shopping Mall.
Jeris
2019년 3월에 2박 숙박함
6/10 - 괜찮아요
Chee
2019년 2월 25일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Fanastry
The rooms was not ZEN rooms
Chee
2019년 2월에 1박 숙박함
8/10 - 좋아요
Ler
2019년 2월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location hotel
Great location for a weekend escape for food and shopping , staffs are friendly , room is clean and comfort also................overall good choice if you need to escape for foodies and shopping the location is great.
Ler
2019년 2월에 2박 숙박함
6/10 - 괜찮아요
Robin
2019년 2월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
When booking is city view . When staying in the room that no city view.
Robin
2019년 2월에 2박 숙박함
8/10 - 좋아요
Shahirah
2019년 2월 7일
좋아요: 직원 및 서비스, 객실의 편안함
All else is great except for the water heater in the shower which temperature isn’t constant - hot 1 minute, cold in the next. Room carpet is dirty, along with coakcroach sightings. But overall, the hotel was comfortable for our stay.
Shahirah
2019년 2월에 2박 숙박함
4/10 - 별로예요
실제 이용하신 고객
2019년 2월 1일
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2019년 1월에 2박 숙박함
6/10 - 괜찮아요
실제 이용하신 고객
2018년 12월 31일
좋아요: 객실의 편안함
별로예요: 청결 상태
The hotel is surrounded with food stalls - Chinese n Halal food. Traffic flow along the hotel is heavy causing noise. Breakfast has wide spread of dishes to use. Replenishment is fast by the staff. Cleanliness of carpet in the room is unclean. Overall facilities are ok. Mini bar has alcohol drinks (beer) offered in the room at a rate. There are karaoke rooms in the other wing.
Front desk staff did not ensure room is set as per the booking even after confirming during early check in. The other surprise n shocking encounter was that the housekeeping staff can enter the room to change from 2 single beds to double bed n adding extra bed when I am not in the room. I did emphasize to wait for my return as I left the hotel as my personal belongings are already in the room.
실제 이용하신 고객
2018년 12월에 1박 숙박함
2/10 - 너무 별로예요
실제 이용하신 고객
2018년 12월 28일
별로예요: 객실의 편안함
We didnt get t room as u promise in t website pic shown.
실제 이용하신 고객
2018년 12월에 2박 숙박함
4/10 - 별로예요
S
2018년 12월 23일
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
I booked for a double bed smoking room. Upon checked it, realised i was given a non smoking room. It was a twin beded room. Two beds joint together and the power switch in middle of the bed head. Its not comfortable at all. Bathroom blinds dropped when I tried to bring it down. First and last stay for me.
S
2018년 12월에 1박 숙박함
8/10 - 좋아요
실제 이용하신 고객
2018년 12월 18일
실제 이용하신 고객
2018년 12월에 2박 숙박함
답변 제공: ZEN Rooms 님, 2018년 12월 20일
Dear Guest,
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in ZEN Rooms!
By booking with ZEN Rooms you can be sure to get the best value-for-money.
We hope to see you again.
Best regards,
Bella
8/10 - 좋아요
실제 이용하신 고객
2018년 12월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2018년 12월에 1박 숙박함
답변 제공: ZEN Rooms 님, 2018년 12월 20일
Dear ZEN Guest,
Thank you for rating your stay with us!
We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, we hope to welcome you back!
Best regards,
Bella
8/10 - 좋아요
Mohamed
2018년 12월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mohamed
2018년 12월에 3박 숙박함
답변 제공: ZEN Rooms 님, 2018년 12월 20일
Dear Mohamed,
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! As the top rated budget hotel franchise in Asia, we work hard to provide the best value-for-money stays
I hope your next stay is just around the corner!
ZENly yours,
Bella
2/10 - 너무 별로예요
실제 이용하신 고객
2018년 12월 2일
별로예요: 직원 및 서비스
Poor Housekeeping. Cannot speak English.
Had a bad experience with hotel reception at check out. They insisted we took their towel. But even after checking our bags, they still couldn’t find anything. The situation was impossible to explain because out of all their staff, only 2 or 3 could speak English. Still delayed us for another 30min after checking our bags, and we could only leave because we had a ferry to catch.
실제 이용하신 고객
2018년 11월에 2박 숙박함
답변 제공: ZEN Rooms 님, 2018년 12월 22일
Dear ZEN Guest,
Thank you for sharing your experience with us.
First of all, please accept our sincere and deepest apology for this inconvenience.
Please be assured that this is not our ZEN usual standard. We are sorry that you did not have a smooth check out experience during this reservation. We can assure you that we have shared your feedback with our respective team to be taken into account for our improvement and to avoid this to happen again in the future.
We hope to see you again and provide you with much better stay.
ZENly yours,
Bella
8/10 - 좋아요
Andrew
2018년 12월 2일
좋아요: 직원 및 서비스, 객실의 편안함
Andrew
2018년 11월에 1박 숙박함
답변 제공: ZEN Rooms 님, 2018년 12월 20일
Dear Andrew,
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
With ZEN, you can be sure to get the best value for money accommodation.
ZENly yours,
Bella
10/10 - 훌륭해요
실제 이용하신 고객
2018년 11월 22일
Comfortable room in good location near to Mall with restaurants and shops.
실제 이용하신 고객
2018년 8월에 3박 숙박함
답변 제공: ZEN Rooms 님, 2018년 12월 20일
Dear ZEN Guest,
Thank you for taking the time to give us your feedback about your stay at our hotel. We are happy to see that we help you travel more and pay less! We are glad that you found our location convenient!
If you travel to our area again, we hope to see you again.
ZENly yours,
Bella
8/10 - 좋아요
Seow Ching
2018년 10월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Batam City Hotel
Its my 3 booking with Hotel.com to stay at Batam City Hotel.Convenient location. Lots of nice food at A2 food court which is about 3 mins walk from hotel. Beside food court is the Batam City shopping centre. Staff was vey good and helpful.Request for late check out as my friend was not feeling well and my ferry time is at 5pm.staff allow us to stay till 3pm to let her rest. Will definately go back again.
Seow Ching
2018년 10월에 2박 숙박함
답변 제공: ZEN Rooms 님, 2018년 12월 20일
Dear Seow Ching,
Thank you for taking the time to give us your feedback about your stay at our hotel.
We are pleased to hear that you find our location to your liking.
We also want to thank you for for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay!
We look forward to see you again.
Best regards,
Bella
4/10 - 별로예요
Alimah 님, Singapore
2018년 9월 19일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
The room smell cigarette. Found one cockroach while sitting on the black sofa.
Alimah
2018년 9월에 1박 숙박함
답변 제공: ZEN Rooms 님, 2018년 9월 21일
Dear Alimah,
Thank you for the feedback! We are very sorry to know that you did not get our usual cleanliness standard and make your experience unpleasant. Please be assured that your feedback has been noted down for our improvement! We hope to have a chance to see you again and provide you with better stay. Best regards, Bella
8/10 - 좋아요
실제 이용하신 고객
2018년 6월 25일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Value for Money
Rooms are good size for the rate. Good amenities near Mall.
실제 이용하신 고객
2018년 6월에 1박 숙박함
8/10 - 좋아요
Chee
2018년 5월 21일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Fanasty
Zena room is spaces clean and comfortable good location easy excess to amerity and foods
Chee
2018년 5월에 1박 숙박함
8/10 - 좋아요
DAVID LIM 님, Singapore
2018년 1월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome!
Love the location. Near to BCS, eateries, local market etc.
Staff from check-in to porters were all very helpful.
The oproblem is when taking a shower it turns hot and then to cold every 5 seconds
DAVID LIM
2018년 1월에 1박 숙박함
8/10 - 좋아요
실제 이용하신 고객
2016년 8월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gd
The hotel was clean and breakfast ok. Only the construction outside and was noisy