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더블트리 스위트 바이 힐튼 투산 - 윌리암스 센터 여행 후기

4 out of 5
더블트리 스위트 바이 힐튼 투산 - 윌리암스 센터
5335 E Broadway, Tucson, AZ

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 540개" "
평점 8 - 좋아요. 1002개 이용 후기 중 272개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 85개" "
평점 4 - 별로예요. 1002개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 49개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

EastarJet

2023년 5월에 2박 숙박함
답변 제공: Julia - Digital Marketing Manager 님, 2023년 5월 26일
EastarJet, thank you for your review. Your feedback is greatly appreciated. It would be our pleasure to host you again.

8/10 - 좋아요

Jun

가족 여행
좋아요: 직원 및 서비스
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
The suite room is clean and roomy. The complimentary breakfast is good for me and I recommend your stay.
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

Diana

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cada vez que voy tienen muy buen servicio en general y es un hotel tranquilo y limpio. Lo único es que las burbujas del jacuzzi no funcionan
2024년 4월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 4월 25일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 4월 25일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

6/10 - 괜찮아요

hongyi

가족 여행
It’s quite old. At night, the air condition was turned off for the nights we stayed there. This is a big no to me and I don’t understand why the hotel does that. The room got so hot and got stuffed at night.
2024년 4월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 4월 25일
Thank you for taking the time to leave a review, and we appreciate your feedback. I will pass this information to our maintenance manager to look into it for us. We hope to see you again soon.

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was built a while back and may seem dated to some, but it is well maintained with large rooms and a beautiful courtyard hidden from street views. Very safe and quiet. Friendly staff. Lots of breakfast items to choose from.
2024년 4월에 7박 숙박함
답변 제공: Rob Y. 님, 2024년 4월 19일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 - 훌륭해요

Chul Hui

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: The Team at DoubleTree Suites Tucson (Williams) 님, 2024년 4월 18일
Hi ChulWe are happy to hear you enjoyed your time with us. We hope to see you again soon :)

10/10 - 훌륭해요

Carter 님, Grand Manan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property
2024년 4월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 4월 11일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

2/10 - 너무 별로예요

Fernando

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I only like that there's a lot of restaurants in the area and a lot of shopping in the area. But this place is very outdated. The room smelled very muggy. One of the chairs was so stained it was ridiculous we didn't even sit on it. It was very noisy as well. Ladies and gentlemen find somewhere else to stay because for the price I think you can get a better place than this one
2024년 4월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 4월 11일
Thank you for taking the time to leave a review, and we appreciate your feedback. We do hope to receive a refresh soon to fix this. We do hope to see you again soon in the future.

10/10 - 훌륭해요

jesus francisco valenzuela

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente ubicación y excelente desayuno
2024년 4월에 2박 숙박함
답변 제공: The Team at DoubleTree Suites Tucson (Williams) 님, 2024년 4월 10일
Hi Jesus,thank you for your stay with us. We're happy to know you enjoyed your breakfast with us :) See you again soon

10/10 - 훌륭해요

marvin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was pleasant
2024년 4월에 1박 숙박함
답변 제공: The Team at DoubleTree Suites Tucson (Williams) 님, 2024년 4월 10일
Hi Marvin,Thanks for staying with us. We're happy to know you had great interactions with out team. Thanks so much for letting us know. See you again next time

8/10 - 좋아요

LUIS ALBERTO CARPIO

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Le falta mantenimiento al baño
2024년 4월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 4월 5일
Gracias por tomarse el tiempo para dejar una reseña y apreciamos sus comentarios. Pasaré esta información a nuestro gerente de mantenimiento para que la investigue por nosotros. Esperamos volver a verte pronto.

10/10 - 훌륭해요

Conejo

2024년 3월에 1박 숙박함
답변 제공: The Team at DoubleTree Suites Tucson (Williams) 님, 2024년 4월 18일
Hi Conejo,Thank you so much for taking the time to provide such a wonderful review. We are happy to hear you enjoyed your time with us. We hope to see you again soon.

10/10 - 훌륭해요

Luis

2024년 3월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 3월 29일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

6/10 - 괜찮아요

SANDRA 님, Ridgecrest

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Got wet! We were in a room on the third floor and it rained overnight. I thought the spot my foot hit in bed was cold but it was wet because the ceiling leaked. I had my clothes laid out for the morning, and those got wet too. Had to dry my jeans with the blow dryer. Notified management and for 1,000 Hilton points for my trouble. Fair? Dunno. Other than that, the room was huge, beds were comfy. On site restaurant was mediocre (and I had to walk back into the kitchen to find the server when we went for dinner). Breakfast was better.
2024년 3월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 3월 25일
Not fair at all. l am so very sorry this happened to you, please do reach out to any MOD for further compensation so we can make it right.

10/10 - 훌륭해요

Izelle

2024년 3월에 2박 숙박함
답변 제공: The Team at DoubleTree Suites Tucson (Williams) 님, 2024년 4월 18일
Hi Izelle,We're happy to know you enjoyed your time with us! Thanks so much for the review. See you next time

10/10 - 훌륭해요

Monika

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family enjoyed our stay at DoubleTree Suites by Hilton in Tucson-Williams Center. Staff was very friendly. The suite was clean and comfortable. Good continental breakfast. We enjoyed the swimming pool and hot tub.
2024년 3월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 3월 25일
Thank you for your feedback, we are so very happy you enjoyed your time with us. We hope to see you back again soon.

10/10 - 훌륭해요

Evelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place and friendly staff
2024년 3월에 1박 숙박함
답변 제공: The Team at DoubleTree Suites Tucson (Williams) 님, 2024년 3월 19일
Thankyou so much Evelyn :) We are happy to hear you enjoyed your stay and our staff were well received. We look forward to welcoming you back soon

8/10 - 좋아요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location
2024년 1월에 4박 숙박함
답변 제공: Rob Y. 님, 2024년 3월 17일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 - 좋아요

Kurt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Suggest they include USB ports in the lamps and outlets. More common now in modern facilities.
2024년 2월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 3월 7일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 - 좋아요

montie 님, Surprise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved Alan at the front desk! The breakfast area was clean and organized; the staff was very friendly. The hotel is conveniently located, with restaurants, golf, and shopping all within reach.
2024년 3월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 3월 3일
We love Alan on our team! Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

4/10 - 별로예요

Amy

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is in poor condition.
2024년 2월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 2월 29일
Thank you for taking the time to leave a review, and we do hope to get a refresh soon.

8/10 - 좋아요

richard

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean place. Staff was friendly. Breakfast was good. Suites were spacious. A nice Mediterranean vibe.
2024년 2월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 2월 29일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 3월 3일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 - 훌륭해요

Gail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is the best place we have stayed in Tucson, where we often go to visit family. One bad thing was that our room was not cleaned after being away all day. In the evening, though it took a few hours, clean towels were delivered to our room.
2024년 2월에 3박 숙박함
답변 제공: Rob Y. 님, 2024년 2월 29일
Thank you for taking the time to leave a review, and we appreciate your feedback. I will pass this information to our housekeeping manager to look into it for us. We hope to see you again soon.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room size was generous, breakfast was very nice. Tub/shower were dingy and not well cleaned.
2024년 2월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 2월 21일
Thank you for taking the time to leave a review for us. I will speak with the housekeeping manager to see what happened in that room. We do hope to see you back again soon.

8/10 - 좋아요

Carli

가족 여행
Overall, our stay was great. Nothing the hotel can do about this but others should be aware… We were parked by Gate 4 and we believe it was homeless people fighting in the ditch tunnel right near our car. It was awful and scared our kids quite a bit. They didn’t feel safe. My husband and I talked with them but it was pretty bad to listen to.
2024년 2월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 2월 21일
Thank you for taking the time to leave a review for us. I am sorry this happened Ill bet it was scary for the kids. We do hope to see you back again soon and can block you closer to the lobby.

10/10 - 훌륭해요

katie

연인과의 여행
Very quiet!
2024년 2월에 4박 숙박함
답변 제공: Rob Y. 님, 2024년 2월 21일
Thank you for taking the time to leave a review for us, we do hope to see you back again soon.

4/10 - 별로예요

Elia

가족 여행
좋아요: 청결 상태
no tuvimos acceso a internet, nunca funciono wifi no seria la llave de la regadera, nos tuvimos que cambiar de habitacion
2024년 2월에 2박 숙박함
답변 제공: Rob 님, 2024년 2월 11일
Lamento que hayas tenido problemas para conectarte al wifi y hayas tenido que cambiar de habitación. Inténtelo de nuevo. Estoy seguro de que le encantará su estancia.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Rob 님, 2024년 2월 11일
Glad to hear you enjoyed your time with us, we hope to see you again soon.

8/10 - 좋아요

Diego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bathroom is quite uncomfortable
2024년 2월에 1박 숙박함
답변 제공: Rob 님, 2024년 2월 11일
I am sorry our bathrooms are a little smaller than, we do hope you return soon to enjoy some R&R

8/10 - 좋아요

Tina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The restaurant has a severely limited menu. As a business traveler your days are long & the convenience of a in hotel cafe is a necessity. On the other hand the complimentary breakfast buffet is superior in comparison to other Brand Hotels I've stayed at.
2024년 1월에 3박 숙박함
답변 제공: Rob 님, 2024년 2월 11일
We just updated the menu, possibly you can come back for another try.

2/10 - 너무 별로예요

ASHOK

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 2 nights had water leakage from roof entire night. Had a horrible night. Excepting refunds from Expedia or hotel. Paid 325 dollars for a night.
답변 제공: Rob Y. 님, 2024년 2월 8일
Thank you for taking the time to leave a review, and we appreciate you feedback. We are waiting for them to contact us so we may refund the stay.

2/10 - 너무 별로예요

ASHOK

출장 여행, 가족 여행
별로예요: 편의 시설/서비스
We paid 300 dollars for 1 night and had water leakage from the roof for entire night. Requested for refund but hotel declined as we booked through Expedia.
답변 제공: Rob Y. 님, 2024년 2월 8일
Thank you for taking the time to leave a review, and we appreciate you feedback. I am sorry we had water leaks in the room while you stayed with us. We will be happy to refund your night we are waiting to hear from Expedia so we can do this for you.

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
we choose the hotel for the size of the suite, however the furniture and carpets were dirty and stained. We were booked in by vrbo thru expedia, after a glitch with the vrbo apt . we only stayed one night. Staff were helpful, and kind.
2024년 2월에 3박 숙박함
답변 제공: Rob Y. 님, 2024년 2월 8일
Thank you for taking the time to leave a review, and we appreciate you feedback. I will pass this information to our housekeeping manager to look into it for us. We hope to see you again soon.

8/10 - 좋아요

Mac or Mahmoud

좋아요: 직원 및 서비스, 편의 시설/서비스
It saddens me to type this because the staff is great. The property it self could use a bet of love first room the toilet did not work was move to a second room with double bed instead of king. The bed cover had a stain on it did not see it until the next morning when it was light. The hinges to the room were loose and the shower curtain was torn on top where the curtain rod goes. This is an old property that could use facelift. Good and beverage options were not up to par I met the new F&B and we talked about the menu briefly and she is in the process of working on it. Hopefully when I visit next time I would be impressed considering it is what I do for living. Again very nice lady and I am sure she will do an excellent job. I do appreciate the fact I was provided with Hilton points as in good faith also.
2024년 1월에 6박 숙박함
답변 제공: Rob Y. 님, 2024년 2월 3일
Thank you for taking the time to leave a review, and we appreciate you feedback. I will pass this information to our team to look into it for us. We hope to see you again soon.

10/10 - 훌륭해요

Fada

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and spacious suite. Clean property. Friendly staff. Overall happy with our stay.
2024년 1월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 2월 6일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 - 좋아요

Maria Veronica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Oio
2024년 1월에 1박 숙박함
답변 제공: Rob 님, 2024년 1월 29일
Thank you for taking the time to leave a review we hope to see you again soon.

10/10 - 훌륭해요

mayra L

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great, I forgot some stuff in the fridge and the staff hold it for me till I came back later that same day I checked out.
2024년 1월에 1박 숙박함
답변 제공: Rob 님, 2024년 1월 29일
Thank you for taking the time to leave a review we hope to see you again soon.

10/10 - 훌륭해요

Katrina

2024년 1월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 3월 20일
Thank you for taking the time to leave a review, we hope to see you again soon.

6/10 - 괜찮아요

Terry A

2024년 1월에 4박 숙박함
답변 제공: Rob Y. 님, 2024년 1월 24일
Thank you for taking the time to leave a review, we would love to hear why you have given us a low score as we strive for perfection.

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What a great stay. The king suite was very spacious with two separate areas. Room was clean, comfortable, and spacious. Pool and hot tub were great. Staff was very helpful at check in. Free breakfast was oke of the better continental breakfasts we have had. Overall very pleased with our stay
2024년 1월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 1월 24일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 - 좋아요

Cynthia

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms. Clean and nice looking. If your room has not been cleaned up by 1pm….. call them (now I know…. Our room wasn’t cleaned, but my friend’s was), they probably skipped your room. We enjoyed our stay.
2024년 1월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 1월 24일
Thank you for taking the time to leave a review, and we appreciate you feedback. I will pass this information to our housekeeping manager to look into it for us. We hope to see you again soon.

10/10 - 훌륭해요

Joseph

좋아요: 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: Rob Y. 님, 2024년 1월 24일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 1월 24일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 - 훌륭해요

Kyle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2024년 1월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 1월 24일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

4/10 - 별로예요

America Giselle

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
They did not return my 50 dollar deposit!!!!!!
2024년 1월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 1월 24일
Thank you for taking the time to leave a review. I did look and the deposit was released. please let us know if you are still having issues.

6/10 - 괜찮아요

Lori

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On check in the room we booked was not available so an upgrade was offered which we took as it was late. The room was nice, we really needed 2 beds though, not a suite with one bed and a pullout. Our daughter found sleeping on the couch more comfortable than pulling it out. Because of our needs this was actually a downgrade but it is what it is. Otherwise the room was generally fine. The bed was ok, not great but the pillows and bedding were very comfortable. There were plenty of outlets and charging ports. The shower toilet area was tiny, almost closet size. The grounds were very comfortable. Unfortunantly, the pool and hot tub were closed the full day that we were there. They looked clean and well cared for though. The staff were very gracious and friendly.
2024년 1월에 2박 숙박함
답변 제공: Rob Y. 님, 2024년 1월 20일
Thank you for taking the time to leave a review, I am so sorry about the opportunity's you had while you were here. I will let the team know about the issues in the room to get them corrected. We do hope to see you again soon.

10/10 - 훌륭해요

Morgan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Rob Y. 님, 2024년 1월 24일
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.